Quality Inn Albany Colonie

When trying to check in at 10:30 at night, was informed by desk clerk that our reservations (made at least a month before) was cancelled. It was college graduation that weekend, and they gave our room away. Her lack of concern for the fact that we did not have a place to stay that night was quite noticeable. I called Monday morning to the hotel, and spoke to Nicole. I was frustrated and upset, and spoke in a frustrated voice. Nicole hung up on me, as I was speaking. When I called back, she did not answer. I called from another number, and when she answered, she said she was not going to listen to me scream. I was at work at the time, and was sitting in an office that would not have tolerated me screaming. After I spoke to Nicole for a few minutes, she gave me Sandy (the general manager's schedule, so that I could reach out to her as to why my reservation was cancelled, and why I was not notified. I called and spoke to Sandy on Tuesday, who did not have many answers for me, and said she would investigate the situation, and call me back. As of today, Thursday, I have not heard from Sandy. I can assure you, I will never book with Choice Hotels again. I wanted to write a review on Quality Inn's website, but can not access it, as I didn't receive a link, as the link is sent once you check out, and my room was cancelled.

Room was clean and breakfast was good. Would stop there again

Everything was great & especially when you you want to relax

Yes.

Quality Inn was very clean and accommodating in Albany area of NY .The staff are friendly and helpful with plenty of parking. Convenient to many stores and restaurants and attractions.