Is parking available at the hotel?

Yes, free self-parking is available on-site. Parking is limited, and no reservation is required.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 6:00 AM to 9:00 AM for an approximate fee of USD 15 per person.

Are pets allowed at the property?

Yes, pets are allowed with a fee of USD 40 per accommodation, per day. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM to 11:59 PM, and check-out is by 11:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.

Is there an airport shuttle service available?

Yes, complimentary area shuttle services are available within 2 miles. Guests can arrange transfers through the hotel.

What accessibility features are available for guests with disabilities?

The hotel offers step-free entrances, wheelchair-accessible facilities in public areas, and accessible rooms. Specific features can be confirmed by contacting the property.

Where is the hotel located in relation to key attractions?

The hotel is located in Jeffersontown, Louisville, within a 10-minute drive of Oxmoor Center and Mall St. Matthews. It is approximately 9.2 miles from Louisville Zoo and 9.3 miles from Louisville Mega Cavern.

Does the hotel have a swimming pool?

Yes, the hotel features an indoor pool and an outdoor heated pool. The operational hours are not specified, but the pool is available year-round.

What are the policies for guests staying with children?

Up to 2 children aged 18 years or younger can stay free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

The hotel offers rollaway beds for a fee of USD 50 per night, subject to availability. Advance request is required for confirmation.

Holiday Inn Louisville East - Hurstbourne

Average nightly price at Holiday Inn Louisville East - Hurstbourne by IHG by month, last 12 months (USD)
Month	Average price
January	US$86
February	US$114
March	US$110
April	US$134
May	US$138
June	US$107
July	US$116
August	US$89
September	US$150
October	US$125
November	US$103
December	US$89

What guests think

At Holiday Inn Louisville East - Hurstbourne by IHG, reviews are mixed; many guests praise friendly staff, clean and comfortable rooms, and a convenient location near restaurants, while others report cleanliness and maintenance problems, renovations, and dated or unsightly areas.

Many reviews report confusion and added fees around breakfast, with quality ranging from good to poor. Facilities feedback varies: the pool has been closed or cold at times, and some exterior areas look rundown, while parking is easy. Expect a convenient base with uneven upkeep and policies; check pool status and breakfast terms before arrival.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities draw mixed feedback: the pool has been closed, cold, or small at times, and parts of the complex or an adjacent structure look rundown during renovations; parking is easy with a large lot, and the gym is noted positively. Some guests mention slow elevators and limited restrooms in the convention area.

Related guest reviews

6

Crystal

27 Jul 2024

·

Stayed 1 night

Breakfast was gross & had a big, red "C" hanging on the wall from the health department. Our room was musty & humid. Bed sheets stuck to me at night. Our feet were black from walking around in our room. Couldn't get to the fridge bc the cabinet door was stuck. Pool is tiny and had maintenance men working in the ceiling.

6

Mallory

13 Apr 2025

·

Stayed 2 nights

I booked a room for the weekend. I had a King Suite. Upon Entry into my room there was major wall damage which appeared to be water remediated related. There were two large spots like that. Overall the hotel was outdated and poorly maintained. Pool was cold. 5th floor elevator opening has damage that needs attention. For the price the facilities side of this property is not the move. Staff were all amazing tho!

8

Sheri

23 Jan 2023

·

Stayed 2 nights

There are not enough restrooms in the convention area and the elevators are slow (and there aren't enough of them). While the hotel is older, they are making updates at this time. The staff is wonderful...helpful and friendly. The breakfast was tasty! I would stay here again.

8

Glenda

10 Apr 2025

·

Stayed 4 nights

Great location with easy access to shopping, restaurants and highway. Large facility with good gym and pool. Friendly staff. But they need to update the beds with mattress pads. And they need to tear down the damaged building in the front.

2

Kevin

14 May 2023

·

Stayed 1 night

pool was closed, we stayed here for the pool.... should have been cheaper with no pool access

8

Robert

22 Nov 2023

·

Stayed 5 nights

Comfortable, convenient location, easy parking.

10

Debra

2 Jan 2024

·

Stayed 2 nights

Really nicely remodeled Holiday Inn. Beds were very comfortable, Pool area was nice. Didn't get to use a hot tub as it was non-existant and being remodeled, but no big deal. Lots of Resteraunts nearby and a decent breakfast buffet for $10

8

Marion

26 Mar 2025

·

Stayed 2 nights

Easy safe parking

10

Ritu

21 Jun 2023

·

Stayed 1 night

Clean room! The front desk called and made sure I got settled okay. Pool was closed

10

Blue

29 Apr 2024

·

Stayed 3 nights

Hotel was really nice and clean. Huge parking lot that accommodated our car hauler.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is inconsistent, with repeated reports of mold, odors or humidity, pests, leftover items in fridges, stained linens, and missed room cleanings; others describe very clean rooms.

Related guest reviews

4

Stacie

24 Nov 2025

·

Stayed 2 nights

Our experience was disappointing due to several factors. The room we were assigned had an ant infestation, was not properly cleaned, and had a noticeable gas smell. Additionally, there was ongoing construction that affected our stay. While the staff did offer to move us to a nearby room, we felt it was necessary to decline due to the ongoing issue with the ants. Unfortunately, there was no follow-up from management to check on our situation, and overall, we found customer service to be lacking. This experience fell short of our expectations.

6

Crystal

27 Jul 2024

·

Stayed 1 night

Breakfast was gross & had a big, red "C" hanging on the wall from the health department. Our room was musty & humid. Bed sheets stuck to me at night. Our feet were black from walking around in our room. Couldn't get to the fridge bc the cabinet door was stuck. Pool is tiny and had maintenance men working in the ceiling.

4

Karle

3 Jun 2025

·

Stayed 2 nights

Property is older and seems rundown. When I arrived in my hotel room, there was old food in the fridge from previous guests.

4

Abby

29 Jun 2025

·

Stayed 2 nights

There was black mold in the hotel halls. The hotel room was humid and muggy. The bath tub didn’t drain properly and we had to shut off the shower multiple times to complete our shower. We were scheduled to be there 2 nights but left after 1. Sad for a Holiday Inn.

4

Tiffany

8 Sept 2025

·

Stayed 3 nights

The staff and room were excellent. The black mold on the ceiling and crumbling walls were not great.

2

Andrew

19 Nov 2025

·

Stayed 2 nights

Room was not clean, fire alarm went off at 10pm and 12am. This place is one of the worst I’ve stayed at would not recommend.

8

rayon

3 May 2024

·

Stayed 2 nights

They didnt clean my room

2

Roshansingh

28 Oct 2024

·

Stayed 2 nights

Really bad rooms blood strain on sheets and AC temperature was not changing worst experience ever😟 I went to this as I heard holiday inn are good but will never go to holiday inn again

4

Brooke

11 Jul 2025

·

Stayed 1 night

My experience was terrible. At check in my key didn’t work, I returned it and they fixed it. I went back upstairs to check into my room and it was someone else’s room!! After the third time, I finally was able to get into the right room. It smelled funny and wasn’t the cleanest!! To top Everything off the cable wasn’t working for the two days of my stay. I would not stay at this Holiday Inn again.

10

Cassandra

20 Mar 2025

·

Stayed 2 nights

Everything was clean and everyone was very friendly and helpful

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AI-generated summary based on recent guest reviews

Rooms

Rooms vary: many find beds comfortable, but some note dated decor, interior-facing windows with no view, thin walls or noise, and maintenance issues such as weak A/C, broken fridges, or spotty Wi‑Fi/cable.

Related guest reviews

6

Mallory

13 Apr 2025

·

Stayed 2 nights

I booked a room for the weekend. I had a King Suite. Upon Entry into my room there was major wall damage which appeared to be water remediated related. There were two large spots like that. Overall the hotel was outdated and poorly maintained. Pool was cold. 5th floor elevator opening has damage that needs attention. For the price the facilities side of this property is not the move. Staff were all amazing tho!

8

Holly Christine

28 Apr 2025

·

Stayed 2 nights

The rundown abandoned hotel was a little disconcerting upon arrival but the overall hotel itself was very nice. The walls are very thin. We could hear other guests at all hours.

10

Jeffrey

17 Jul 2024

·

Stayed 1 night

everything was excellent except the WiFI connection. I couldn't connect my tablet or laptop to the WiFi

8

Mike

3 Nov 2024

·

Stayed 1 night

The beds and pillows were VERY comfortable!

10

ANDREA

18 May 2023

·

Stayed 1 night

No noise. Sound proofing done well.

4

Jacob

27 Jun 2024

·

Stayed 1 night

The window in my room faces the lobby. Towels were horrible. Breakfast was not good. My a/c was not working and I woke up to it being 76 degrees in my room. Staff was short and seemed annoyed. The only staff member that greeted me was the very nice lady changing the trash by the elevators. Not worth it. I will not back.

2

Freed

6 Jan 2025

·

Stayed 1 night

Hotel was awful very outdated. Staff is very nice helpful. Fridge door broken stains on walls. Toliet was loose. This hotel has had the handyman special a dozen times. Torn down motel outside of hotel. Rooms are dark

8

daniel

4 Aug 2025

·

Stayed 2 nights

Refrigerator didn't work but all in all it was a nice stay.

6

lisa

17 May 2025

·

Stayed 2 nights

The air did not work right in the room. The location was good for what we were doing there.

6

Bacardi

10 Feb 2025

·

Stayed 1 night

Our roim window's face the inside of the hotel. No view room 178

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AI-generated summary based on recent guest reviews

Service

Service is mixed: numerous guests highlight friendly, accommodating staff and proactive check-ins, while others report rude interactions, check-in or room assignment errors, overbooking, billing/deposit disputes, and poor follow-up.

Related guest reviews

2

Michael

15 May 2025

·

Stayed 1 night

I paid a deposit on condition of room in cash for $60. I tried to get back and they said I did not pay for security deposit. I called several times and they refused to resolve issue. This is an untrustworthy place because they don't seem to exude honesty in their business relationships. I don't trust this particular facility.

2

Taylor

27 Apr 2025

·

Stayed 1 night

Whoever was working the front desk Thursday evening she was completely rude and outta pocket for no reason. Asked if they had handicap rooms and she said she wouldn’t change it which was no problem until she started with her little rude comments. WILL NEVER stay again may look nice but staff makes the hotel feel hostel!

10

Amy

25 Mar 2025

·

Stayed 1 night

The general manager, Warren Morris, was extremely nice and helpful. Brittany at the front desk is super friendly! The breakfast is really good and fruit is fresh. Beds are medium to firm, which I prefer. The pillows are not. Very small, soft and squishy. Elevators are fast. We are on our 3rd night and are staying several more instead of moving closer to the reason we're here.

2

Denise

24 Mar 2024

·

Stayed 1 night

I arrived after a 5 hour drive, with my family, to be told I didn't have a reservation. The young man tkld me they had overbooked by 3 rooms. The hotel attempted to charge my credit card on file 3 times prior to my arrival. I had to drive 45 minutes to Indiana just to have a place to sleep despite having a reservation.

4

Juan

29 Apr 2024

·

Stayed 4 nights

I called 2 weeks prior to going and asked about a discount that they were giving to my car club to get a discount since we were booking so many rooms I get to the place and was told they couldn’t do anything for me. Ok no problem it is what it is. Then I go and get a hair cut came back to room to find all the towels were gone and none were replaced had to call down to lobby and ask for some waitress an hour and a half and nothing so I had to use a damn floor mat towel to dry myself as well as my wife did I brought it up to the ladies at the counter and they looked at me as if they didn’t care so much for customer service. Was there 4 nights made bed one time throughout trash once never came back with extra towels or clean ones. Just a joke of service most disappointing stay I’ve ever had and paid damn near a thousand dollars for this horrible service.

4

Brooke

11 Jul 2025

·

Stayed 1 night

My experience was terrible. At check in my key didn’t work, I returned it and they fixed it. I went back upstairs to check into my room and it was someone else’s room!! After the third time, I finally was able to get into the right room. It smelled funny and wasn’t the cleanest!! To top Everything off the cable wasn’t working for the two days of my stay. I would not stay at this Holiday Inn again.

10

Donna

25 Sept 2023

·

Stayed 1 night

Absolutely superb check-in clerk. All was wonderful.

10

katie

27 Mar 2024

·

Stayed 2 nights

The staff was amazing!

10

Garry

17 Jun 2025

·

Stayed 2 nights

We were graded with a pleasant welcome from Brittney at the front desk. She knew the answer to each and every question we had we had a little problem, nothing major and we called down to the front desk and she took care of it right away. There are some people that work Customerservice these days That act like it’s a chore to do their job but once you meet Brittney at Holiday Inn you’ll see that she takes her job very seriously and she does it very well. If I were in management, she would definitely be one of my assistance or a supervisor with her at the front desk. I would know my business is going to Be Run the right way and our guest will be very happy thank you Brittney for welcoming us to the hotel.

10

Matt

4 Nov 2024

·

Stayed 1 night

The Holiday Inn Louisville East was perfect for the group of ~75 students that we had. The front desk was incredibly accommodating (special shout out to Warren). The rooms were good and the spaces at the hotel in the lobby/atrium area were perfect.

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AI-generated summary based on recent guest reviews

Location

Location is convenient and generally feels safe, with quick access to highways and many nearby restaurants; a few note an unsightly adjacent or boarded structure, tricky traffic at the entrance, or occasional parking-lot concerns.

Related guest reviews

8

Holly Christine

28 Apr 2025

·

Stayed 2 nights

The rundown abandoned hotel was a little disconcerting upon arrival but the overall hotel itself was very nice. The walls are very thin. We could hear other guests at all hours.

8

Glenda

10 Apr 2025

·

Stayed 4 nights

Great location with easy access to shopping, restaurants and highway. Large facility with good gym and pool. Friendly staff. But they need to update the beds with mattress pads. And they need to tear down the damaged building in the front.

6

Eric

17 May 2023

·

Stayed 2 nights

Great location for those needing to be near Jeffersontown and Hurstbourne. Older, aging hotel. Limited dining,

10

Diane

24 Jul 2025

·

Stayed 2 nights

Lots of restaurants and things to do nearby. We went to Malibu Jack's and the kids especially had a great time

8

Robert

22 Nov 2023

·

Stayed 5 nights

Comfortable, convenient location, easy parking.

8

Tamika

17 Oct 2025

·

Stayed 2 nights

Had an enjoyable stay. The staff was friendly and the hotel was very clean and welcoming. The location of the hotel felt safe and had lot of restaurants and stores nearby. We did not know that breakfast was free, we were told that there was a fee for breakfast.

8

Marion

26 Mar 2025

·

Stayed 2 nights

Easy safe parking

8

Marion

23 Sept 2024

·

Stayed 1 night

Big and slot space, I'm an OTR truck driver and come through Louisville a lot so i stay here ,but now I seen homeless people coming out of the bushes on property &they are breaking into people cars

10

jeff

7 Jul 2023

·

Stayed 1 night

Close to highway

6

Lisa

28 Jun 2025

·

Stayed 2 nights

The hotel was okay. It was clean and the staff was very nice and friendly. But there is an old section of the hotel that needs to be torn down. It’s all boarded up and looks uninhabitable. From our room window overlooking the area it’s disgusting, water standing, old furniture outside, it’s just unsanitary and unsightly.

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AI-generated summary based on recent guest reviews

Dining

Breakfast feedback is mixed: several guests liked it, but many say it is not included and requires a paid ticket, with poor communication causing frustration. Overall quality ranges from decent to poor, depending on the review.

Related guest reviews

6

Crystal

27 Jul 2024

·

Stayed 1 night

Breakfast was gross & had a big, red "C" hanging on the wall from the health department. Our room was musty & humid. Bed sheets stuck to me at night. Our feet were black from walking around in our room. Couldn't get to the fridge bc the cabinet door was stuck. Pool is tiny and had maintenance men working in the ceiling.

8

Sheri

23 Jan 2023

·

Stayed 2 nights

There are not enough restrooms in the convention area and the elevators are slow (and there aren't enough of them). While the hotel is older, they are making updates at this time. The staff is wonderful...helpful and friendly. The breakfast was tasty! I would stay here again.

10

Carlos

15 Sept 2023

·

Stayed 1 night

the braekfast it's good

2

Alyssa

8 Jan 2023

·

Stayed 19,364 nights

Rooms were not the cleanest but not horrible for the price. They wouldn’t let us into breakfast without a ticket and when we went to the front desk to ask for one, they said it would cost an additional $7 per person even though it was listed as breakfast included in the stay (not only on Expedia but also on their website). Staff member argued that it’s never free and she didn’t know why it said that and made me show her proof before she would allow us to go to breakfast.

10

Debra

2 Jan 2024

·

Stayed 2 nights

Really nicely remodeled Holiday Inn. Beds were very comfortable, Pool area was nice. Didn't get to use a hot tub as it was non-existant and being remodeled, but no big deal. Lots of Resteraunts nearby and a decent breakfast buffet for $10

8

Tamika

17 Oct 2025

·

Stayed 2 nights

Had an enjoyable stay. The staff was friendly and the hotel was very clean and welcoming. The location of the hotel felt safe and had lot of restaurants and stores nearby. We did not know that breakfast was free, we were told that there was a fee for breakfast.

2

Mark

20 Mar 2023

·

Stayed 1 night

On the Orbitz site, this property posted "Breakfast included." It is reasonable to assume breakfast is included with ALL rooms since there was no qualifying statement such as "with select rooms." This hotel intentionally misleads guests who book a room through Orbitz, betting that most will pay the extra money for breakfast.

10

Beverly

30 Mar 2023

·

Stayed 1 night

The room was spacious and clean. No complimentary breakfast...you needed to buy a $10 ticket. For the price of the room..it should have been included!

10

Amy

25 Mar 2025

·

Stayed 1 night

The general manager, Warren Morris, was extremely nice and helpful. Brittany at the front desk is super friendly! The breakfast is really good and fruit is fresh. Beds are medium to firm, which I prefer. The pillows are not. Very small, soft and squishy. Elevators are fast. We are on our 3rd night and are staying several more instead of moving closer to the reason we're here.

8

Christi

8 May 2025

·

Stayed 1 night

The staff was excellent! The hotel was nice and the room was comfortable. The breakfast was also nice.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2 $105	3 $147	4 $142	5 $147	6 $142	7 $96
8 $101	9 $96	10 $96	11 $114	12 $109	13 $128	14 $104
15 $96	16 $92	17 $92	18 $92	19 $96	20 $103	21 $96
22 $92	23 $88	24 $92	25 $92	26 $92	27 $100	28 $92
29 $96	30 $92

Su	Mo	Tu	We	Th	Fr	Sa
		1 $92	2 $92	3 $100	4 $113	5 $120
6 $92	7 $92	8 $92	9 $99	10 $117	11 $117	12 $119
13 $100	14 $92	15 $92	16 $92	17 $92	18 $92	19 $96
20 $88	21 $88	22 $88	23 $88	24 $92	25 $92	26 $92
27 $92	28 $88	29 $88	30 $100	31 $100

Holiday Inn Louisville East - Hurstbourne by IHG

Prices for Holiday Inn Louisville East - Hurstbourne by IHG

Monthly average prices

About this property

Location

Room options

Premium Room, 2 Double Beds

Standard Room, 2 Double Beds

Suite, 1 Bedroom

Standard Room, 1 King Bed, Mobility Accessible (Communications)

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed, Accessible Bathtub (Communications)

Suite, 1 King Bed

Standard Room

Premium Room, 1 King Bed

Standard Room, 2 Double Beds, Accessible (Communications)

Guest reviews of Holiday Inn Louisville East - Hurstbourne by IHG

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Louisville East - Hurstbourne by IHG

Prices for upcoming dates