Residence Inn Hartford Manchester

Great stay. Very clean and close to the Dunny Bone comedy club where we went to see Leanne Morgan!

Breakfast very good. Loved the coffe!

Breakfast was good. Place was very clean. Staff was pleasant and informative. Room Kitchen was fine. Only ding would be the couch was a little uncomfortable. But the bed was good. Pillows not so much. We would stay there again.

I have stayed at this hotel before. I am not sure if I booked the rooms I intended to book, but when I arrived both my reservations were for a different room than I thought I booked. The reservation they had me for (whether that was my mistake, hotels.com mistake, or the hotels mistake itself - I can't be sure) was a studio with a queen size bed in a separate room and living area. My intention was room with two double beds. I had reservation for Thursday through Sunday morning for one room and Friday through Sunday morning for another room. When I arrived on Friday the man that was at front desk moved me from the suite with one queen sized bed into a room with two double beds. The next day when I went to get keys for next room, again it was set for a suite with queen and so I asked if they would move me into a room with two doubles. The junior clerk seemed eager to help me, but needed help. When the senior clerk came to "help" she told me that was a mistake from hotels.com and they couldn't fix it once the room was reserved by hotels.com. Basically, they couldn't move me into a room with 2 double bed. Since the clerk the day before did exactly that - this comes off as a straight up lie to me. The junior clerk looked uncomfortable the whole time and I could see it in her eyes that she wanted to help me. I didn't press the senior clerk on it, but I am very disappointed by this behavior. If she said no other rooms avail -okay, but lied.

The staff was very friendly and helpful. The room was clean and quiet. Amazing nights rest.