Is parking available at the property?

Parking is available on-site but is limited. Guests must contact the hotel in advance to reserve long-term parking.

What type of breakfast is offered and what are the serving hours?

A complimentary buffet breakfast is served daily from 6:00 AM to 10:00 AM.

Does the property allow pets?

Pets are allowed with a fee of USD 30 per pet, per night. A pet deposit of USD 100 per stay is also required. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in time is at 3:00 PM and check-out time is at 11:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.

Are airport shuttle services available?

A complimentary roundtrip airport shuttle is available on request.

What accessibility features does the property offer?

The property features limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details about accessible rooms and bathrooms are not provided.

What is the location of the property in relation to key landmarks?

The hotel is located in Northeast Portland, just a 4-minute drive from Cascade Station and 10 minutes from the Oregon Convention Center. It is approximately 5.4 km (3.3 miles) from Portland International Airport (PDX).

Does the property have a swimming pool?

The property features a seasonal outdoor swimming pool, which is open from June to September. Pool access is available from 9:00 AM to 10:00 PM.

What are the policies for guests staying with children?

Children 13 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Best Western Pony Soldier - Portland Hotel

Average nightly price at Best Western Pony Soldier by month, last 12 months (USD)
Month	Average price
January	US$96
February	US$101
March	US$99
April	US$103
May	US$106
June	US$110
July	US$119
August	US$113
September	US$104
October	US$98
November	US$91
December	US$85

What guests think

At Best Western Pony Soldier, travellers praise the friendly staff, clean, comfortable rooms, and convenient airport access, while repeatedly noting the sketchy surrounding area, road noise, and occasional issues with maintenance, cleanliness, check-in delays, and the airport shuttle.

Many guests enjoy the pool and hot tub, and some appreciate the keycard-only entry that helps them feel secure. Breakfast is commonly described as good, but it can be inconsistent, with occasional cancellations, shortages, or late setup. Room comfort is generally solid, though some report odors, broken or loud A/C, thin curtains, and noise from nearby roads or other guests. Expect a budget-friendly airport stay with helpful staff and amenities, offset by a rough neighborhood and some service variability.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Guests like the outdoor pool and hot tub, though the spa has occasionally been out of order or cold. The airport shuttle is convenient but runs limited hours and can be delayed; doors are kept locked and parking security feels weak.

Related guest reviews

2

Larry

7 Oct 2023

·

Stayed 1 night

Catalytic converter was stolen from our car while parked in hotel parking lot right next to the building. No security cameras of the area and the staff didn't care. Park overnight there at your own risk, not a good area to feel safe.

8

Patricia

16 Oct 2025

·

Stayed 1 night

My biggest issue here is there are 3 different BW in the airport area and one shuttle came by a couple of times still waiting for the right BW shuttle. And to have to smell all the exhaust and fuel fumes while waiting. The shuttle is only 10 minutes away, it took ger 45 minutes to arrive. Go figure!!

10

Melody

2 Aug 2024

·

Stayed 1 night

This hotel had a great pool and hot tub and was reasonably priced. The location was perfect for our destination.

6

ALIYA

4 Jun 2024

·

Stayed 1 night

Booked this hotel for the shuttle access to the airport but it wasn't a 24 hour service :(

8

Amanda

15 Jul 2023

·

Stayed 1 night

I didn’t like how they had a $200.00 dollar deposit like that was very excessive. They do give you the option to hold the deposit on your card BUT who wants to do that right? The other option is leaving a cash deposit that you’ll get back the next day when you check out of course BUT they don’t have a ATM so you’ll have to go next door to the atm if you choose to go that route. Also the front doors to the hotel are locked 24/7 so you’ll have to ring the doorbell until your checked in then you can use your key . Other then that and outdated rooms the hotel is nice and comfortable . The outside pool is the main reason we stayed .

8

emma

7 Oct 2024

·

Stayed 1 night

All staff was super helpful and kind. Breakfast was enjoyed by all. Super comfortable beds. Pool and hot tub were so awesome and we had them to ourselves both times we used them.

6

Kaysone

19 Feb 2023

·

Stayed 1 night

Staff is great. Property conveniently located across from gas station, next to restaurant and situated close to freeway. However lots of trash around property the exterior lights is insufficient parking was very dark. First, that came to mind was safety. However the doors to facility is locked added additional safety measures. Need hotel key for entry. No security on-site to patrol guest vehicles or property enhanced measures due to the influx of transitional residents around facility.

2

Katasha

28 Aug 2024

·

Stayed 1 night

This was not at all as expected. The room was dirty, and including several things that didn’t work properly. The floor had a huge sticky spot that we blocked off to avoid walking on. The A/C rattled so loud that even with ear plugs we could not sleep. The fridge spoiled all of our food as it didn’t keep things cold. There was a large amount of black mold in the corner of the bathroom by the tub. The toilet was filthy and disgusting. The worst part of all was that I booked this so my kids would be occupied and have fun using the pool and hot tub. Since the weather was cold they got their swimming suits on and got into the the hot tub just to find out it was freezing cold. No one told us, there were no signs posted anywhere. After this they were freezing and all we got from the front desk was, “ Sorry we haven’t had it fixed yet”. As we were packing up to leave my husband went outside to bring some luggage to the car and saw a woman (sorry to be blunt here but she was a hooker) wearing nothing but a thong and jacket. I’m so thankful my kids weren’t out there to see this sight. I used to think best western’s were all held to a higher standard but clearly they are not!

10

Nancy

22 Aug 2024

·

Stayed 2 nights

This is a very nice hotel. The surrounding area was a bit unsafe, but the hotel took needed precautions. The spa heater was not working at the time of our visit, but everything else was just right!

10

Steve

20 Oct 2025

·

Stayed 1 night

Quick check in. Clean, comfortable room. Hot tub very clean and the jets worked well. Will likely stay again.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness feedback is mixed: many found rooms tidy, but recurring reports mention dust, hair in bathrooms, lingering odors (smoke or pet), mold, and occasional pests. Housekeeping sometimes missed service or details.

Related guest reviews

4

David

15 Mar 2025

·

Stayed 1 night

The first room we were given smelled like stale cigarettes and this is a nonsmoking property. Talked to woman at front desk and she offered me an upgrade.... for $15. Declined uograde got a room that didnt smell gross. Bathroom sink doesnt drain. Lock on bathroom door broken. Fabric shower curtain has mildew stains.

6

Manta

11 Aug 2025

·

Stayed 3 nights

Ok if you’re looking for well priced accommodations. Staff were nice. Bathroom wasn’t very clean (hairs in tub and toilet).

8

Carolyn

15 Mar 2023

·

Stayed 1 night

Bath tub had not been cleaned hair in the train used wash cloth on faucet. Wet/damp carpeting in front of the window when walked on.

8

Jessica

29 Nov 2025

·

Stayed 2 nights

Safe and convenient. Staff is friendly. Hotel was clean and felt very safe.

6

Diego

9 Nov 2025

·

Stayed 1 night

Nigh tables were visibly dusty, didn’t notice any other issue, but not sure what the general level of cleaning is. Room quite cold on arrival although heating worked pretty well. Big rooms, comfy beds… not bad for the price having BW name as some warranty

8

Alan

10 Aug 2025

·

Stayed 4 nights

Breakfast was great. The room was good. Kudos to the cleaning staff! The room had a smoke smell for a non smoking room.

4

Tylor

7 Nov 2025

·

Stayed 1 night

Front desk was very nice and accommodating however the "pet-friendly' room reeked of dog urine and smelled like wet dog.

10

Amy

30 Jul 2023

·

Stayed 1 night

This hotel was very clean. The bed was really comfortable. The staff was very friendly and pleasant to work with. We enjoyed the complimentary breakfast. There were a lot of good food options and beverages to choose from. I would definitely stay here again.

4

Theodore

5 Sept 2024

·

Stayed 2 nights

Secure property and very good front desk staff. The morning breakfast is superb. However the room was not well cleaned when arrived. There were long dark women\'s hairs in the bathtub and the bathroom floor was not cleaned well and dirty. The floor of the unit had scraps of paper. It looked like someone did a quick job straighten the unit up before my arrival, but not really cleaned. They did not clean my unit while I was there despite putting out the "please clean unit" sign on the door around 9:30 AM. I told the front desk when I returned that evening. The front desk apologized and gave me towels. There were some black bugs crawling around the walls and floor that I killed. Even the would do a better job of cleaning and get rid of the bugs, the facility is otherwise fine.

4

Unique

15 May 2023

·

Stayed 1 night

The room was extremely dirty, there were stains around the on the surface of the toilet, the baseboard of the wall was dusty. The toiletries that were given were used such as the lotion and shampoo. The carpet was dirty and dusty in the corners along the wall. The bathroom floors were not clean around the corners of the wall. Based off the cleanliness of the room we refused to eat the breakfast offered. I will say staff was incredibly kind, professional and hospital!

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious with comfortable beds, but several note AC or heater failures or loud units, thin or ineffective curtains, and noise from traffic or upstairs guests. Some rooms face less appealing views.

Related guest reviews

6

Tara

27 Jul 2025

·

Stayed 1 night

Room was clean however the AC wasn’t working in the room. We got the last room at the hotel so just dealt with it. outside our window was an old RV park and a fence with bob wire on the top…. Guessing to keep those from the RV park from coming over the fence. Other than that it was very quite and the hotel had a good breakfast. Pool area was clean and nice.

8

Agnes

4 Aug 2025

·

Stayed 1 night

There were no blackout curtains to cover the lights coming from the post and cars passing by. The light from outside our room disturbs our sleep.

6

Ryne

6 Jun 2025

·

Stayed 1 night

Not an awesome place for good night of sleep. Old creeky ceilings reminds me of cheap apartments of my youth. Also the sun shades are too old to work properly.

6

Michael

21 Aug 2025

·

Stayed 1 night

The room above us was loud all night. When we told the desk they call the room. But they never followed up on it to make sure it stopped.

6

david

10 Nov 2023

·

Stayed 1 night

Hi guys, sketchy area, lots of street noise. Cars revving the engine all hours of the night. Super close to airport.

2

Ricardo

12 Jul 2025

·

Stayed 1 night

ac didn’t work in two rooms we swapped, front desk was very slow. ended up leaving and didn’t get a refund either so i had to pay for a new hotel room elsewhere

8

Prachi

26 Sept 2023

·

Stayed 2 nights

Nice breakfast. Room was big and comfortable.

6

Diego

9 Nov 2025

·

Stayed 1 night

Nigh tables were visibly dusty, didn’t notice any other issue, but not sure what the general level of cleaning is. Room quite cold on arrival although heating worked pretty well. Big rooms, comfy beds… not bad for the price having BW name as some warranty

8

craig

21 May 2023

·

Stayed 1 night

Clean, nice older property. The free breakfast was better than many. The main doors are locked at all hours, you have to buzz to get in or use your key card if you are already checked in. Probably due to the street people around. But that's everywhere. You DO NOT WANT A STREET SIDE ROOM. There are many lights and some traffic on Sandy Blvd. The hotel has drapes that wont shut! So you can't block the light and sound!

6

Mike

18 Feb 2024

·

Stayed 1 night

Unfortunately our heater had very loud noise coming from it and the fan settings did not work

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Many reviewers praised friendly, accommodating staff, with occasional above-and-beyond help. Others experienced slow or disorganized check-in, limited staffing, and occasional rudeness or poor communication.

Related guest reviews

10

Kristina

25 Jul 2025

·

Stayed 1 night

I had last minute travel plans due to a delayed flight the people at the front desk were very helpful and made my checking easy and painless after a very long and frustrating day

4

Shearer

20 Aug 2025

·

Stayed 1 night

The front desk man in the morning for checking out was rude and unfriendly. Will not stay here again and would tell other patrons to avoid this hotel at all costs!

10

Eric

24 Dec 2022

·

Stayed 1 night

The staff are rock stars. They were very positive and always willing to go the extra mile.

2

Glenn

4 Jun 2024

·

Stayed 1 night

Terrible check in experience. We had a delay at an airline for 3 hours and we were tired. We went to check in and the agent charged my credit card 200 extra dollars as a deposit. She was very slow and was not professional as the face of Best Western. I was questioning the charge and she said "hotels have been doing this for years, decades, and even generations." Why was this the first time I heard of this? I understand keeping the card for incidentals. I think she is confused about the difference. normally I would not say anything and they would lose a customer but I want to save a future customer the hassle. Everything else was good.

6

Susan

17 Jan 2024

·

Stayed 1 night

Check in took forever. There was a line all the way across the lobby. Two people working frantically and one person talking on the phone nearly the entire time we were in line. Put in for a wake up call and did not get it.

10

Antonio

11 Jul 2025

·

Stayed 1 night

An older property but well kept and maintained. Staff went out of their way to make me feel welcome.

10

Sylvia

12 Apr 2025

·

Stayed 1 night

All the staff members were on board and were working hard to make sure that they were able to meet the needs of the people. Friendly, respectful, caring individuals. I’ll go there if needed again without a doubt.

6

Sue

2 Aug 2023

·

Stayed 1 night

The check in was very unpleasant. The two people who were handling check in were arguing about another guest and didn’t give us the time of day. We asked how to get to the airport and without even looking up one of them said, “second exit”…..In that we are not from Portland, just where might that second exit be? I am glad we only stayed for one night.

10

Stephen

23 Sept 2023

·

Stayed 1 night

Amy and the front desk staff are always amazing. Though the food is not the best, it is good and convenient to eat there. The convenience (next to the airport) and friendliness of the staff, affordability, and cleanliness of the rooms/area make this the best place to stay in Portland area. Thank you once again Pony Soldier for knocking it out of the park. We have been coming here for over 10 years and will keep doing so.

6

Reid

28 Jul 2025

·

Stayed 1 night

Check in was a nightmare. Took 45 + minutes to check in. Front desk lady was very crabby and cussing in front of us (I had my child with) very unprofessional. Not the best neighborhood.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Very convenient for Portland International Airport and highway access. However, many mention a sketchy surrounding area with visible homelessness and some traffic noise; guests often feel safer once inside due to controlled entry.

Related guest reviews

8

Brent

8 Oct 2024

·

Stayed 3 nights

Property was nice, area not the best.

4

Richard

1 Jun 2023

·

Stayed 1 night

I am a lifetime Portland resident. Unfortunately the deterioration of the suburban neighborhood surrounding the BW Pony Soldier is a dirty, sad, unsafe after dark, stark example of Portlands downward spiral. In retrospect, I would gladly pay the extra $30 to stay near Cascade Station and stay away from this neighborhood.

8

Kimberly

15 Aug 2025

·

Stayed 3 nights

Right off the interstate. Close to airport. No issues with safety

6

Kenneth

5 Feb 2025

·

Stayed 1 night

Kinda sketchy area.

8

Mark

28 Sept 2023

·

Stayed 1 night

Nice hotel, nice room, good staff. But it's just terrible what has happened and continues to happen in the Portland area with the homelessness situation.

10

Nicole

3 Oct 2024

·

Stayed 2 nights

Great location. Within 30 minutes of great hikes. And 5 minutes from the airport.

4

Gene

18 Oct 2025

·

Stayed 1 night

Check-in was not very informative. Since I had prepaid, all the desk agent did was give me a key and, after I asked, told me where the room was located. There was no mention of breakfast service or pool or gym? I stumbled upon breakfast in the am when I was about to go out for breakfast. The location of the hotel was good for my needs but it is in a very sketchy neighborhood. I was outside for less than 10 minutes and had several prostitutes walk by. I'm pretty sure they were prostitutes as one had NOTHING but an unbuttoned jacket on. The view out window was of several homeless tents and the freeway entrance.

6

mackenzie erin

26 Jun 2023

·

Stayed 1 night

Very convenient for airport but, like many areas on west coast now, unsafe because of the amount of homeless population. Doors were locked hours before dark. Clerk had to let us in and then come over everytime someone approached the door. Went to Shell station next door and witnessed clerk harassed by two 'customers' in a row trying to get away with items without paying. Sad state of affairs.

6

Traci

14 Jun 2025

·

Stayed 1 night

Close to the airport.

8

John

12 Jun 2023

·

Stayed 1 night

Unfortunately your are in Portland. So lots of mentally ill walking around. Sad that the doors have to be locked.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently described as good or hot, but it can be inconsistent, with occasional cancellations, late setup, or items running out. Overall variety and quality vary by day.

Related guest reviews

10

Carrie

4 Jun 2025

·

Stayed 1 night

We had a great experience for the one night that we were there. Breakfast was good. There was a good selection. Coffee was good. Not weak like some other hotels.

8

Kathleen

8 Jun 2025

·

Stayed 3 nights

We stay at this hotel every time we visit family in Portland. We choose this hotel partly because it includes breakfast. On our last morning we were informed that the breakfast room was closed because they had no one to run it. There really should be a back up plan for that. We were in a hurry and that threw off our entire schedule. Only after we asked about a compensation did we receive a $20 credit

6

Susan

4 Apr 2025

·

Stayed 1 night

Had an early shuttle to the airport. Was hoping to grab breakfast but it wasn’t set out at the time it said it was supposed to.

10

Norma

21 Aug 2024

·

Stayed 1 night

Property was very nice as was the staff. In house breakfast was the best I had on my 10 day trip.

8

JENNIFER

17 Jun 2024

·

Stayed 1 night

The front door was locked and you needed a room key to get in, which I obviously didn’t have since I was trying to check in. There was a doorbell and staff finally let me in, but it was bothersome. Ran out of everything on the breakfast buffet, even coffee.

10

Alvina

31 Mar 2025

·

Stayed 1 night

The hotel is close to Portland airport and provide a free shuttle. I stay on that property every when I have a morning flight. The breakfast provided is always good.

8

Glaiza

14 Aug 2025

·

Stayed 2 nights

We came out at 8am and there was not a lot of food hot food options left, mostly empty. Generally was a clean great space but not a lot of things to explore nearby.

8

Kathryn R

31 Mar 2025

·

Stayed 2 nights

The only complaint is that breakfast was included in the price of the room, and because one person was ill, it was cancelled. The property was chosen for the breakfast option, and it was not available.

10

Ren

5 Dec 2024

·

Stayed 1 night

Great place to stay. Not far from downtown Portland. Breakfast was great. Will definetly come here again.

6

Kalur

30 Jun 2025

·

Stayed 1 night

Property is cheap and close to airport. Breakfast was okay - not as good as Best Western Plus hotels, room was okay with okay sheets - not top quality. Coffee in room was good and shower was powerful and hot. It is a good place to spend a night and not longer. The area around the hotel doesn[t look too promising - the fact that the hotel locks the front door at 10 PM

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3 $112	4 $112	5 $112	6 $112	7 $118
8 $103	9 $103	10 $103	11 $104	12 $103	13 $113	14 $113
15 $103	16 $100	17 $103	18 $103	19 $103	20 $122	21 $122
22 $103	23 $103	24 $105	25 $108	26 $107	27 $123	28 $123
29 $102	30 $104

Su	Mo	Tu	We	Th	Fr	Sa
		1 $100	2 $100	3 $104	4 $121	5 $118
6 $104	7 $100	8 $100	9 $102	10 $100	11 $118	12 $118
13 $100	14 $103	15 $105	16 $100	17 $100	18 $126	19 $120
20 $100	21 $99	22 $101	23 $101	24 $100	25 $120	26 $119
27 $99	28 $100	29 $100	30 $102	31 $101

Best Western Pony Soldier

Prices for Best Western Pony Soldier

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Microwave, Poolside

Standard Room, 1 Queen Bed, Microwave, Poolside

Standard Room, 1 Queen Bed, Refrigerator & Microwave

Suite, 1 King Bed, Refrigerator & Microwave

Suite, 1 King Bed, Refrigerator & Microwave, Poolside

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Microwave, Poolside

Standard Room, 1 King Bed, Refrigerator & Microwave

Guest reviews of Best Western Pony Soldier

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Best Western Pony Soldier

Prices for upcoming dates