Hotel DeLuxe

Consistently fabulous.

Clean room and essentials staff was friendly

Room was tiny with no outlets for charging anywhere near the bed. Room was not attended (they clean every third day) so glasses were not replaced or garbage emptied. Keys kept not working meaning I had to go to lobby to have the keys reprogrammed pretty much every time I returned. Rooms a bit tired (hole in the door where a security chain once was). Linens clean but furniture kind of falling apart.

Our stay was for two nights. Room was clean. Hotel was fairly clean. Staff responded to request for extra towels the next night. However, the shower didn't work properly, and it was basically unusable. We let the staff know after our first night. They sent someone up to repair it, but it wasn't fixed correctly. Based on that experience alone we would not recommend or return to this hotel. There was no manager on site to handle our complaint. Upon checkout, the front desk staff handed me a handwritten email address of a 'manager' who is in Texas. No business card or general information about corporate was provided even though I asked. The front desk staff seemed clueless to how to respond to this. I emailed the itinerant manager, and have not received a response. This is quite unfortunate. Based on this experience, I would not return or recommend this hotel.

The whole experience was wonderful. The driftwood room is exquisite, however the bartender Myla was unbelievably rude.