Name: SureStay by Best Western Portland City Center
Address: 2401 SW 4th Ave, Lair Hill, Portland, Oregon, United States of America, Portland, Multnomah County, US
Rating: 7.6

What guests think

Reviews of SureStay by Best Western Portland City Center describe a budget, centrally located motel with modest rooms and straightforward amenities, but recurring noise, dated spaces, and parking limitations shape the experience.

Many guests choose it for proximity to OHSU and downtown, calling it convenient and fair value for short visits. Service is consistently praised for warm, accommodating front-desk help. Cleanliness feedback is mixed, with several noting old carpets, odors, and occasional maintenance issues alongside positive reports. Overall, expect a budget stay focused on convenience over polish.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

On-site parking is available but often limited or competitive, and several guests struggled to find a spot. The attached Suki’s bar/restaurant is a frequent highlight for convenience and entertainment.

Related guest reviews

8

Deborah

16 Jun 2025

·

Stayed 2 nights

Staff were very friendly with great customer service. The parking fills up quickly as there is not a lot of spaces available. However they do have cameras overseeing the overflow parking area. I felt like the property could use some updating, but was clean and overall comfortable.

6

Amber

25 May 2025

·

Stayed 3 nights

It was what I expected for the price. There were a few holes in my blanket, some slow drainage issues in the bathroom sink and bath tub, but clean other than that. Nice central location! And it’s great that there is free parking but they should really do something about the bar patrons taking all of the hotel parking spots. Even though a parking permit in our dash was required, it didn’t seem to stop bar goers. We had to circle the parking lot all 3 nights until someone would eventually come out and leave.

8

Judith

29 Jul 2025

·

Stayed 1 night

Great central location with free parking. Clean, comfortable. Pleasant easy check in. Restaurant/bar downstairs with decent burgers, cold beer, and friendly service.

10

John

5 Jan 2025

·

Stayed 1 night

For the price they are usually charging, it’s a great deal. Great location, great employees, surprisingly really quiet inside the rooms with moderately busy roads on all sides. Add Suki’s being downstairs downstairs with food, libations and tons of fun? One of my favorite spots to stay.

10

Mary Janelle

18 Jul 2025

·

Stayed 1 night

The room was spacious and clean. They also have cctvs for the parking area.

8

Laura

10 Sept 2023

·

Stayed 1 night

Great price for location. Room a bit small. Fantastic bar/restaurant attached to the property.

10

Shawn

5 Dec 2023

·

Stayed 2 nights

The location is very convenient location to get to other parts of Portland. Having free parking and a bar next door and walking distance to food carts is a huge plus.

10

BEN

11 Nov 2024

·

Stayed 3 nights

Great value for the area. dinning and bar downstairs.

8

Kyesha

8 Aug 2025

·

Stayed 1 night

3 minute uber from most clubs down town. Hotel staff very kinds and helpful with recommendations! Only complaint is parking sometimes runs out to side street parking if the parking lot is full

10

Jason

14 Oct 2024

·

Stayed 1 night

It was a nice clean quiet stay. Staff was very friendly. Great food and drinks right below the hotel. Will stay there again.

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Cleanliness

Cleanliness is mixed: many rooms were reported clean, but others mentioned odors (smoke or musty), bathroom hairs, stained or old carpets, and occasional maintenance issues like poor drainage.

Related guest reviews

2

Alicia

2 Sept 2024

·

Stayed 1 night

The property was in a terrible location, the room was filthy, smelled of cigarettes, but the staff was very helpful and answered any questions.

4

Angelica

29 Jan 2024

·

Stayed 3 nights

In much need of upgrades. My room smelled like cigarettes. Not sure if the person staying near was a heavy smoker or the room was already penetrated. The carpet is old and dirty as well as the curtains.

2

LU

22 Apr 2025

·

Stayed 2 nights

the only good thing is Friendly reception, other than that No wifi signal in room, bathtub clogged, full of hair, next to mainroad noisy. and small toilet bowl.

10

Shelly R

5 Sept 2025

·

Stayed 1 night

Arrived late but check in was easy and friendly. Rooms are clean and comfortable. Continental breakfast was adequate.

4

Sandra

29 May 2024

·

Stayed 1 night

The noise from the highway was so noisy so I tried to drown it out with the AC but that was also so loud that I didn't sleep a wink. The bed was not comfortable and there was a yellow stain on my sheet. I'm never coming here again.

10

Michael

31 Oct 2025

·

Stayed 2 nights

Great for the price. The room was clean.

8

Danielle

12 Aug 2024

·

Stayed 4 nights

Very kind staff each time I was around them. The room wasn’t the cleanest. I found hairs from previous occupant around the bathroom: on the sink counter and next to the rolled up plastic mat on the shelf on top of the toilet. The table in the room did not appear to be wiped down- it had lots of markings on it but the top of the dresser where the TV is appeared wiped down so I felt better putting my items on top of that and less on the table. The windows were not sound proof so I could hear the traffic outside on the street and the lighting in the room was very poor because it was all very bright. The free breakfast offered good, hot coffee but very limited food options with most items individually sealed.

10

Penelope

25 Apr 2025

·

Stayed 2 nights

The desk staff was terrific. They are very welcoming and kindly answered questions about where to walk for shopping and using the bus system. The room was spotless, and, while there is some street noise from traffic, we slept soundly. The continental breakfast is not lush, but that is not as important to us as other aspects of lodging. Will stay there again if in the area.

2

Stacie

7 Jan 2025

·

Stayed 2 nights

The room was stale smelling, bathroom was not clean. Hair in the tub and sink. The beds are atrocious, so uncomfortable, unable to get a good night sleep.

10

Lori

10 Jul 2024

·

Stayed 1 night

The room was nice and clean

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Rooms

Rooms are basic and often small with dated decor, though a few are spacious. Noise from traffic or the downstairs bar affects certain rooms, and several guests noted weak Wi-Fi or loud/ineffective HVAC and worn mattresses.

Related guest reviews

8

Duane

3 Aug 2025

·

Stayed 1 night

This is a budget hotel, so my rating is a 4 for a budget hotel. The room was small with little free space. But the furnishings looked new and bed was ok. Breakfast, not surprisingly, was meager. The only 2 hot options were a toaster for bagels and hot water to pour on instant oatmeal - no microwave available. Traffic noise even at night. You get what you pay for.

2

David

30 Oct 2024

·

Stayed 1 night

Despite its proximity to where I was getting surgery, I can honestly say I’ll never be back here again. TV is the size of a phone when sitting on the bed, wall AC/Heat didn’t heat up, outlets are in metal conduit on walls instead of inside, all the furniture was damaged one way or another, and it legitimately felt like the toilet was going to fall out from under someone and through our floor to the first floor room. I’m very surprised Best Western allows their name to be on this place.

2

LU

22 Apr 2025

·

Stayed 2 nights

the only good thing is Friendly reception, other than that No wifi signal in room, bathtub clogged, full of hair, next to mainroad noisy. and small toilet bowl.

8

waseem

14 Apr 2024

·

Stayed 2 nights

No wifi in room, they need update furnishings

10

Mary Janelle

18 Jul 2025

·

Stayed 1 night

The room was spacious and clean. They also have cctvs for the parking area.

6

Traci

18 Dec 2024

·

Stayed 3 nights

Good for the price, bed was moderately comfortable. My only issue was we were in a room directly over the bar and from 11pm - 2:30am there was loud music and lots of other noise. We had stayed here once before and didn't have that problem.

8

Tabby

6 Dec 2024

·

Stayed 1 night

Small rooms but close to where I needed to be

4

Sandra

29 May 2024

·

Stayed 1 night

The noise from the highway was so noisy so I tried to drown it out with the AC but that was also so loud that I didn't sleep a wink. The bed was not comfortable and there was a yellow stain on my sheet. I'm never coming here again.

6

Jan and Troy

21 Dec 2024

·

Stayed 1 night

Easy access to hospitals and diwntown. The end room, which we had, you could hear the freeway early in the morning, we did ok but if you are noise sensitive, bring earplugs.

4

Roger

24 Nov 2023

·

Stayed 2 nights

The heating facility in the room cannot generate enough warm air, which makes you feel cold in the night. No housekeeping staffs available during our stay. AC was quite noisy and not effective.

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Service

Service is widely praised as friendly, attentive, and accommodating, with staff helping with early check-ins and local guidance. A few reported lapses, but most describe welcoming front-desk teams.

Related guest reviews

8

Lili

9 Jul 2024

·

Stayed 3 nights

All staff here is so amazing. Specially Jason. Customer service is definitely a 5 star. Hotel its self was good.

10

John

25 Jul 2025

·

Stayed 3 nights

Staff was amazing , Tony, Nathan, Jason & Jim … took care of every need and very professional and kind… definitely my go to place in Portland

10

Delila

17 Mar 2025

·

Stayed 1 night

The staff is terrific. Thank you for allowing us to check in early. We were exhausted from being up nearly 24 hours after an emergency with our family member. The kindness youve shown us really mattered. Much gratitude.

10

Jean

30 Jun 2025

·

Stayed 2 nights

Check in was great. We arrived early after calling for an early check in and our room was ready. Our room was very spacious and clean. The desk staff goes above and beyond. We felt vey safe and comfortable.

8

Gwen

13 Jul 2024

·

Stayed 2 nights

Excellent front desk staff. Room was comfortable.

10

Ruby

26 Jun 2024

·

Stayed 2 nights

Staff was amazing! Gave us information and places to go! The vibes were immaculate! Definitely recommend! 10/10!

10

Penelope

25 Apr 2025

·

Stayed 2 nights

The desk staff was terrific. They are very welcoming and kindly answered questions about where to walk for shopping and using the bus system. The room was spotless, and, while there is some street noise from traffic, we slept soundly. The continental breakfast is not lush, but that is not as important to us as other aspects of lodging. Will stay there again if in the area.

10

Tarah

5 Apr 2025

·

Stayed 1 night

Each encounter I had with the staff was “out of their way” friendly. From the guy when we pulled in and he gave us several options of food and directions to the hospital. The “late” guy who worked until 7am. Encouraged me to use everything I wanted for the amazing breakfast! The coffee was fresh and so was the food. The afternoon gentleman when we were back to the room. He was also very friendly on instructing us on where to leave the key when we left ect.. all with a very warm, welcoming conversation. We will definitely be back if we have to go to Portland for my mother again.

10

Mark

26 Jul 2025

·

Stayed 1 night

Solid place with great front desk staff

10

Cecelia

16 Apr 2025

·

Stayed 1 night

Friendly greetings from the staff on each shift.

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Location

Very convenient for OHSU and central Portland, with quick access to transit and downtown. Busy roads and tricky navigation are common remarks, and some guests felt uneasy about nearby encampments.

Related guest reviews

10

Hakon

14 Jul 2024

·

Stayed 1 night

Room was good, staff was nice. Roads around it are a bit rough/confusing and makes the location a bit of a pain to get to, but beyond that pretry solid spot.

8

Dave

23 Oct 2023

·

Stayed 3 nights

Great location. We walked everywhere. Right beside a track to workout and parks/trails up the road. Only 4 miles from our friends. Food trucks parked close. Suki's was fun. Tent camp was close by but we had no issues. Parking was free and always available.

8

Judith

29 Jul 2025

·

Stayed 1 night

Great central location with free parking. Clean, comfortable. Pleasant easy check in. Restaurant/bar downstairs with decent burgers, cold beer, and friendly service.

8

John

8 Apr 2024

·

Stayed 1 night

Downtown Portland. Great location to see the city at budget price.

6

Jan and Troy

21 Dec 2024

·

Stayed 1 night

Easy access to hospitals and diwntown. The end room, which we had, you could hear the freeway early in the morning, we did ok but if you are noise sensitive, bring earplugs.

8

Jessie

4 Mar 2025

·

Stayed 1 night

This was a convenient easy place to stay for if you have a morning appointment at OHSU and are from out of town. Plan on getting breakfast elsewhere if you have a hearty appetite though. Staff was very kind and friendly. Hotel was surprisingly quiet for all the traffic and location.

8

REE ELLA

3 Oct 2025

·

Stayed 1 night

We would recommend this hotel. So close to OHSU. Not expensive but very comfortable

10

TANY KIGANY

30 Mar 2025

·

Stayed 3 nights

I normally stay at 3 or 4 stars hotels, but somehow I decided to go on a lower budget this time, and I can’t say that I was disappointed. This place has a good location, is clean, safe (reception available 24/7), and provides breakfast. In sum, it was a fair stay when you travel on low budget.

8

Betsy

17 Feb 2025

·

Stayed 2 nights

Centrally located and quiet.

8

Karen

1 Sept 2025

·

Stayed 1 night

The room was clean and servicable. The building could use sme tlc but was fine. We were traveling for an appointment at OHSU. So convenient. Drove past a couple of times so better signage would be helpfull but that seems to be a theme through Portland.

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Dining

Continental breakfast is simple with limited variety; some found it meager or poorly timed, while others said it was adequate to start the day. The attached Suki’s bar/restaurant draws praise for food, drinks, and karaoke.

Related guest reviews

8

Duane

3 Aug 2025

·

Stayed 1 night

This is a budget hotel, so my rating is a 4 for a budget hotel. The room was small with little free space. But the furnishings looked new and bed was ok. Breakfast, not surprisingly, was meager. The only 2 hot options were a toaster for bagels and hot water to pour on instant oatmeal - no microwave available. Traffic noise even at night. You get what you pay for.

10

Samantha

7 Aug 2024

·

Stayed 1 night

The restaurant/bar was amazing!!!!!

8

Kelsey

4 Nov 2024

·

Stayed 4 nights

While not super close to a lot of place's walking distance was a short drive or Lyft to the main areas we were wanting to explore. The continental breakfast was very standard but perfect for starting the day. Suki's the bar under the motel was perfect for ending a long day with a quick bite to eat.

8

Judith

29 Jul 2025

·

Stayed 1 night

Great central location with free parking. Clean, comfortable. Pleasant easy check in. Restaurant/bar downstairs with decent burgers, cold beer, and friendly service.

8

Quest

1 Jun 2024

·

Stayed 3 nights

Room had all the expected amenities and was reasonably comfortable. Location was great, only a short drive (5-7 minutes) from anywhere we wanted to go. Noise from the street was loud, but that's to be expected. The real highlight was the close proximity to Suki's; we went to Suki's twice for karaoke and were surprised by a drag show the second time. Suki's alone would be enough to warrant another stay.

4

Mark

22 Jun 2024

·

Stayed 1 night

Right above a bar. Breakfast was not good and very limited

10

Shelly R

5 Sept 2025

·

Stayed 1 night

Arrived late but check in was easy and friendly. Rooms are clean and comfortable. Continental breakfast was adequate.

8

Jessie

4 Mar 2025

·

Stayed 1 night

This was a convenient easy place to stay for if you have a morning appointment at OHSU and are from out of town. Plan on getting breakfast elsewhere if you have a hearty appetite though. Staff was very kind and friendly. Hotel was surprisingly quiet for all the traffic and location.

6

Andrew

22 Oct 2024

·

Stayed 2 nights

I chose this Hotel because it checked all the boxes: good location, nice price, no pets, and breakfast. Here are my overall impressions: Location: If you are looking for a place to stay that is convenient to OHSU, this is probably your spot - unless you want breakfast. Price: This was a good price for a hotel with a continental breakfast. After experiencing the breakfast, I regretted choosing the hotel because I thought the price was too high. Cleanliness: This was a clean hotel. But don't expect room service to come check on your room for multiple day stays. They don't. Breakfast: They don't serve breakfast until 7:00 am. This is just really odd to me. I don't live in pacific time so 7:00 am is just super inconvenient. The selection was pretty minimal and not worth the extra money for the hotel.

10

Jason

14 Oct 2024

·

Stayed 1 night

It was a nice clean quiet stay. Staff was very friendly. Great food and drinks right below the hotel. Will stay there again.

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Month	Average price
September	US$83
October	US$81
November	US$78
December	US$74

SureStay by Best Western Portland City Center

Prices for SureStay by Best Western Portland City Center

Monthly average prices

About this property

Location

Room options

Double Room, 2 Single Beds

Double Room

King Bed

King Bed, Balcony

Economy Single

Superior, King Bed

Economy, Double Bed

Double Room

Double Room, 2 Double Beds

Queen Bed, Accessible

Double Room, Double Bed

Suite, Double Bed

Double Room, King Bed, Accessible

Queen Bed

Guest reviews of SureStay by Best Western Portland City Center

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FAQs about SureStay by Best Western Portland City Center