Is parking available at the property?

Yes, free self-parking is available on-site. Guests must contact the property in advance to reserve parking.

What type of breakfast is offered and what are the serving hours?

Cooked-to-order breakfasts are available daily from 6:30 AM to 10 AM for a fee, approximately USD 8.00 to 18.00 for adults and USD 6.00 to 16.00 for children.

What are the standard check-in and check-out times?

Check-in is at 4:00 PM and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request and should be arranged in advance.

What accessibility features are available for guests with disabilities?

The property features step-free entrances, wheelchair-accessible facilities in public areas, and accessible rooms. Additional accessibility features may be available upon request.

How is the property located in relation to key landmarks?

The hotel is centrally located in Williamsburg, within a 5-minute drive of Merchants Square and the College of William and Mary. It is approximately 6.6 miles from Busch Gardens Williamsburg and 7.6 miles from Jamestown Settlement.

Does the property have a swimming pool?

Yes, the hotel features an indoor swimming pool, which is available for guests to enjoy.

What are the policies for guests staying with children?

Children are welcome at the property. There is no specified minimum age for children to stay for free.

Holiday Inn Hotel & Suites Gateway in Williamsburg

Average nightly price at Holiday Inn Hotel & Suites Gateway by IHG by month, last 12 months (USD)
Month	Average price
January	US$72
February	US$80
March	US$112
April	US$153
May	US$144
June	US$155
July	US$158
August	US$135
September	US$120
October	US$163
November	US$122
December	US$114

What guests think

Across recent stays at Holiday Inn Hotel & Suites Gateway by IHG, guests often highlight clean, spacious rooms with comfortable beds, friendly staff, and a convenient location for Colonial Williamsburg, Busch Gardens, restaurants, and shopping, delivering value for families.

Facilities such as the indoor pool, hot tub, fitness room, and on-site bar/restaurant earn praise, but recurring comments note occasional closures, cold or cloudy pool water, and a lounge or bar that can be short-staffed or understocked. Some guests reported housekeeping misses, maintenance issues (AC or TV), and intermittent Wi-Fi, plus occasional noise or staffing delays at check-in and billing or deposit frustrations. Breakfast is typically paid and feedback on quality and value is mixed. Overall, expect a clean, comfortable base with family-friendly suites and a handy location, but check pool status and breakfast details.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities such as the indoor pool, hot tub, fitness room, and on-site bar/restaurant earn praise, but recurring comments note occasional closures, cold or cloudy pool water, and a lounge or bar that can be short-staffed or understocked.

Related guest reviews

8

Melissa

27 Feb 2024

·

Stayed 1 night

We booked this place because it had an indoor pool and hot tub. We checked in and were informed that both the hot tub and pool were out of service and were closed. We had 4 children who were looking forward to swimming for a month and they were all very upset about the pool being closed. The room was visually clean, but if you looked closer it was not up to (my) standards. The air conditioner was not staying on, and our room was very hot for sleeping. The bathroom has no fan, gets steamy when you shower. In fact, there was no fan at all in the room and therefore we had no noise buffer to cancel out all the usual hotel noises you hear throughout the night 🙄 No tv guides in the room so you’re just guessing what each channel is while flipping through. WiFi was really slow and weak as well.

10

Heather

18 Jul 2025

·

Stayed 1 night

Very convenient to colonial Williamsburg, clean, nice beds, indoor pool was great for kids. Nice staff but they were very tied up so wondering of they were under staffed a bit. Nice lobby.

8

Tammy

7 May 2025

·

Stayed 1 night

Good food in restaurant. Bar was not stocked. No vodka, tequila or Coors beer.

10

Lori

25 Nov 2024

·

Stayed 2 nights

Great hotel! Check in and out was quick; Andre was very knowledgeable and friendly. The pool and hot tub were great--clean, well maintained, and stocked with towels. The fitness center has a nice variety of equipment. The room was extremely clean and well appointed. It was nice having a microwave as well as a mini fridge. I loves that the hand soap is in a bottle on the wall instaed of those icky little bar soaps that lay on the counter. We did not try the restaurant because there are several eateries within a few minutes drive. I would definitely stay at this property again.

8

Jonathan

14 Aug 2023

·

Stayed 2 nights

Front desk staff was nice and helpful and got us checked in with no issues. Room was clean and bed was comfortable. The hotel was quiet and located close to restaurants and a few miles from Busch Gardens. The pool area could use some attention. Took daughter down to the pool and there were not clean pool towels and the dirt towels were overflowing out of the towel bin. The water in the pool was cloudy and the hot tub was filled with form which is a sign of it being dirt or the pH balance being off. Over all would stay again if in the area.

8

Tyler

29 Jun 2025

·

Stayed 1 night

Property was very nice very clean great value. Only down side found the pool to be really cold for an indoor pool. Kids didn’t mind adults all didn’t want to get in.

10

Jessica

15 Jun 2025

·

Stayed 1 night

We have stayed at a lot of hotels. This one was clean!! We went swimming in the indoor pool! A nice gym was available. As well as a bar and dining option. The staff was super friendly and helped me pick out a local pizza place! We will definitely stay here again when we are in the area!!!

6

Deborah

15 Jun 2025

·

Stayed 1 night

This is a good location close to everything. Easy to get in and out. Good parking. The facility is a little dated. The lounge never opened at time scheduled. The pool was nice for the kids. This is the third time I have stayed here.

10

Michelle

26 Nov 2024

·

Stayed 2 nights

Overall this property was great! The pool & hot tub was very nice. The room were comfortable & clean. Super convenient to all the attractions that the Williamsburg area has to offer. They have a little restaurant/ bar area we did not utilize but looked nice. Would definitely stay here again.

6

Marcus

14 Feb 2024

·

Stayed 2 nights

Indoor pool and hot tub were not available. Primary reason for booking this hotel. Very disappointed!

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Cleanliness

Cleanliness is a strong point across many stays, with frequent notes of spotless rooms. Some guests reported misses like hair in tubs, smoke or mildew odors, or poorly cleaned sofa beds.

Related guest reviews

10

Dan

8 Mar 2025

·

Stayed 1 night

Very clean accommodation.

10

Laura

12 Nov 2025

·

Stayed 3 nights

Everything was very clean, the beds were super comfortable, and the set up of the room was perfect.

10

Elvira J.

17 Aug 2025

·

Stayed 1 night

Beautiful property, best of all very clean. Downside is that breakfast is not included and the price is a bit high.

8

Penny

23 Oct 2025

·

Stayed 3 nights

Clean, large room. But no guide for the TV. The staff was the friendliest we’ve come across in a summer of travel.

4

brian

20 Jul 2024

·

Stayed 1 night

Room was clean but for a higher end hotel the sink shouldnt be 75% stoppped up the light bulbs shouldnt be burned out and the wall paper shouldnt be peeling from the wall

8

Randall

30 Jul 2025

·

Stayed 1 night

The bathroom had hair in the tub from a previous guest upon is getting in the room.

8

Sergey

24 May 2025

·

Stayed 2 nights

Overall great place to stay with the family. Clean, friendly staff, spacious suites, close to Colonial town.

2

Lucis

2 Oct 2023

·

Stayed 2 nights

I did not stay in the hotel. Upon checkin and walking into my room the smell was so bad and it had a damp feel. I checked out and made a reservation at another hotel. You all should refund my money! Extremely dissatisfied with the experience

10

Stephanie

15 Jul 2025

·

Stayed 1 night

Nice hotel. Beautiful entryway. Pull out couch wasn’t cleaned and only had 3 towels for our suite. Other than that it was nice.

4

Steven

5 Aug 2025

·

Stayed 2 nights

Way overpriced! Dirty rooms, mold and mildew growing in the rooms with a strong smell!

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AI-generated summary based on recent guest reviews

Rooms

Spacious suites with comfortable beds and separate sitting areas are a highlight; many find rooms quiet. Some report AC or TV issues, occasional noise from adjacent rooms or floors, dated elements in places, and weak Wi-Fi.

Related guest reviews

4

Nathan

23 Jun 2024

·

Stayed 2 nights

The main complaint is the in unit AC. It is incredibly loud. We tried switching rooms, but it was just as bad. We also overheard other guests making the same remarks. We had a king bed suit and had to sleep on the pullout couch in the main room. The pullout mattress is very bad, so you get to choose between a very loud room with an average hotel bed or a fairly quiet room(ignoring hallway traffic) with a thin and flimsy spring mattress. The breakfast is a $15 buffet with about the worst quality buffet food you can picture. If you’re okay with fake eggs, plastic waffles, and expired fruit, then you’re in for a treat.

10

August

14 Dec 2024

·

Stayed 2 nights

Our king size room was very spacious and clean! The staff was courteous and professional, and the pool and hot tub were awesome after a full day exploring Williamsburg.

10

Deborah

16 Dec 2024

·

Stayed 1 night

Really liked having the separate sitting area

8

Sara

17 Feb 2023

·

Stayed 3 nights

The room and bed was very comfortable. But we could hear a couple of people arguing in the room next door through the adjoining door, and the walls didn't seem very thick.

10

Margie

13 May 2025

·

Stayed 1 night

Very clean and contemporary rooms. Allowed to check out at 12:00 noon. Courteus staff and professional.

6

Michael

24 Jul 2025

·

Stayed 3 nights

Our room had issues with ac so room stayed warm the whole trip. Also the tv stations kept cutting in and out, not sure why, but overall it was a clean and quiet stay.

10

Andrew

3 Jan 2025

·

Stayed 1 night

Fantastic price for what you get. Suites have big living room area. Close to everything.

6

stephen

16 Jan 2025

·

Stayed 3 nights

The internet is terrible for an gaming or movie streaming.

10

Alexandra

4 May 2025

·

Stayed 1 night

Check-in was great! The front desk attendant was able to assign or party’s rooms on the same floor across the hall from each other.. We stayed in a two bedroom suite which had plenty of room for our family of six. The bathrooms had Dove brand shampoo, conditioner, body wash and lotion. The bed was comfortable. Definitely we would stay here again.

10

Priscila

2 May 2025

·

Stayed 1 night

Fast check-in, check-out. Nice and friendly front desk lady. Suites are spacious, clean and quiet. One big complain is that they don't leave any bottle of water in the room, you need to purchase them down stairs.

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Service

Service is often praised as friendly, professional, and accommodating, with several reviewers noting helpful front-desk staff. Some report slow or understaffed service, rude encounters, poor issue resolution, or billing and deposit frustrations.

Related guest reviews

10

Samantha

12 Jun 2025

·

Stayed 3 nights

Staff was attentive and kind especially Marian at the front desk and Kerri in the dining area. The room was clean and large enough for a family of 5. The pool area was amazing and outdoor hang out spot. The food was decent and kids eat free mostly. Overall great experience and will stay again.

6

kari

10 Feb 2023

·

Stayed 2 nights

Nice property friendly staff but They kept putting charges on my credit card that didn’t belong there. As of right now it’s over $100 even though I went to their desk twice. I don’t know if it’s because I used almost $100 in orbucks and they’re trying to make it up somehow but I’ve never had a hotel constantly putting charges on my card and when I go to the desk they don’t really have a good reason why they’re on there and claim they’re taking them off but they’re still on and I checked out yesterday. If anymore show up or the other charges are not taking off , unfortunately I’m going to have to shut my credit card down and notify The credit card company.

10

John

29 Jun 2025

·

Stayed 3 nights

The facility and grounds were well maintained and centrally located. The staff was helpful. Very comfortable beds. Enjoyed our stay.

2

Whitney

4 Dec 2024

·

Stayed 1 night

Property does not have hours until 10 A.M for the breakfast I paid for. They close at 9:30 for breakfast, listing 10 online. The breakfast I paid for I did not get. Furthermore, they charge a $50 security deposit. 3.5 weeks after my stay they are still holding my money on the security deposit as pending. They have never released my money back to me.

10

Judy

15 Oct 2023

·

Stayed 3 nights

Excellent service from front desk staff

4

Shannon

14 Mar 2024

·

Stayed 2 nights

General Manager does nothing to help regular customers even customers who’s bathroom was in operable at no fault of the customer and was very short and rude with me on multiple occasions

2

Jesse

9 Jul 2025

·

Stayed 2 nights

We went to the ice cold indoor pool on our first night. I hung up my daughter’s bathing suit on the back of the bathroom door to dry. We spent the following day at Busch Gardens. Upon returning to our room, it was evident that housekeeping had been in our room, and half of my daughter’s bathing suit was no longer on the hook in the bathroom. It was no longer in the room at all. It could be that housekeeping knocked it off the hook and mixed it up with the towels, but either way, it was missing after housekeeping was in the room. I engaged the front desk attendant and she first treated it like lost and found, then after a long drawn out way of not believing that housekeeping had taken my daughter’s bathing suit, said that she would talk to the housekeeping manager and call me after doing so, which she never did. When checking out the following morning, I asked if housekeeping had turned in my daughter’s bathing suit that they had taken out of my room the day before, and her response was “if you didn’t see housekeeping take the bathing suit with your own eyes, then it didn’t happen.” Basically both attendants, instead of trying to find out how my daughter’s bathing suit disappeared from our room, they both just called me a liar.

6

Sydney

26 Feb 2023

·

Stayed 1 night

The check in process was a little embarrassing. Their system had been down but not before clerk told me it was declined and I needed to use another method of payment. I actually pre booked and understood you need for incidentals but was taken back that I needed to provide another method … before checking to see if it was their system… which it was. There were multiple people line and was embarasssd.

10

Matthew

20 Nov 2023

·

Stayed 1 night

This hotel was great! Only spent one night but they actually upgraded us to the two bedroom suite since the two rooms reserved wouldn’t be near each other! Excellent customer service! Room was really nice and clean! Hotel had wonderful amenities even though we didn’t have a chance to use them! I would definitely stay here again!!

2

Corey

1 Jan 2025

·

Stayed 1 night

Room wasn’t ready or clean. Stood at front dash for almost 1hr waiting to be checked in and etc

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Location

Central and convenient for Colonial Williamsburg, Busch Gardens and Water Country, restaurants, and shopping. Guests also describe the area as safe and quiet, though a few note it isn’t walkable to all attractions.

Related guest reviews

10

Angel

22 Nov 2023

·

Stayed 1 night

Good location and very decent priced Hotel.

10

Cynthia

2 Jan 2025

·

Stayed 1 night

This was a one night stay to pickup a car. We have stayed at this hotel previously, so we were familiar with its amenities. This is great location for restaurants; very central for Williamsburg.

10

Tracy

26 Aug 2025

·

Stayed 2 nights

Great location, clean, quiet and affordable!

8

Michael

30 Mar 2025

·

Stayed 3 nights

Very convenient to Williamsburg

10

Kristen

29 Oct 2024

·

Stayed 1 night

Very convenient to Colonial Williamsburg. Reasonably priced. Walkable. Near restaurants. Friendly staff.

10

Jennifer

24 Apr 2025

·

Stayed 3 nights

Excellent location and the property was clean.

10

Tim

24 Aug 2025

·

Stayed 2 nights

Stayed here a few times. Great central location and close to outlets, Bush Gardens, and Water Country.

8

Sarah

23 Apr 2025

·

Stayed 2 nights

This hotel was clean, quiet and convenient to all the historical areas.

10

Kimberly A.

17 Jun 2025

·

Stayed 2 nights

Fantastic location, 3 minutes from Colonial Williamsburg, close to restaurants, shopping, even a 7-11 across the street. Staff was pleasant & helpful. Rooms were updated, clean & comfortable.

10

Raymond

17 Feb 2023

·

Stayed 4 nights

Excellent location. Clean, quiet and easily accessible with lots of food options nearby.

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Dining

Breakfast is usually not included and feedback is mixed: some enjoyed it, while many found it average, cold, or poor value. On-site bar and restaurant staff earn praise, but service can be short-staffed, understocked, or slow; several guests chose to eat off-site.

Related guest reviews

10

Elvira J.

17 Aug 2025

·

Stayed 1 night

Beautiful property, best of all very clean. Downside is that breakfast is not included and the price is a bit high.

6

Taisha

2 Apr 2025

·

Stayed 1 night

Property was good however, when i ordered sprite in the dining hall i had soap in my glass and it tasted awful. The bartender was very nice in correcting it. Just took a long time to get the taste out of my mouth.

8

Mark

12 Mar 2025

·

Stayed 2 nights

The hotel was very good overall. The facilities were in good condition. The rooms were clean. The staff were courteous and friendly. The breakfast food needs some improvement but the beverage selection was fine.

8

Tammy

7 May 2025

·

Stayed 1 night

Good food in restaurant. Bar was not stocked. No vodka, tequila or Coors beer.

10

Mrs. Julia

12 Sept 2024

·

Stayed 1 night

Breakfast is not included. We did eat there, it was not good. There is a Cracker Barrel close by. Go there or pick another restaurant. Room was modern and nice.

8

Tangie

20 Jan 2025

·

Stayed 1 night

Very close to Colonial Williamsburg. Breakfast isn’t included and wasn’t worth purchasing.

8

Lori

15 Oct 2024

·

Stayed 2 nights

The breakfast buffet was great. Very good variety. The room was very nice also. The only negative was the bar. It was barely stocked so we couldn’t enjoy a nice drink. We were told they were very short staffed in that area. Other than that it was a very enjoyable 2 day stay.

10

Doreen

25 Apr 2025

·

Stayed 1 night

The breakfast was a bit disappointing as you are charged a fee for breakfast. From pictures it appeared you would have a menu option meal. Unfortunately, it was an already prepared breakfast that was cold. No pancakes or waffles offered. There are a great deal of restaurants in the area that would have been easy to get to in order to have breakfast.I would not recommend breakfast here.

10

sharon

18 Dec 2024

·

Stayed 2 nights

We came here for the shopping and Busch Gardens Christmas Town and had a great time. The Bartender was awesome. All the staff was. The food was very good as well! I will return.

10

Ali

24 Dec 2024

·

Stayed 1 night

Wonderful staff. Clean queen suite. Great breakfast buffet (you pay extra but it’s much cheaper through Expedia’s discount). Would definitely stay here again.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4 $78	5 $78	6 $78	7 $105	8 $95	9 $321	10
11 $216	12 $105	13 $103	14 $105	15 $110	16 $211	17 $212
18 $103	19 $88	20 $109	21 $124	22 $165	23	24
25 $88	26 $88	27 $101	28 $100	29 $95	30 $163	31 $175

Su	Mo	Tu	We	Th	Fr	Sa
1 $88	2 $81	3 $82	4 $79	5 $95	6 $154	7 $156
8 $89	9 $82	10 $86	11 $79	12 $95	13 $153	14 $161
15 $79	16 $79	17 $79	18 $97	19 $97	20 $142	21 $142
22 $79	23 $79	24 $79	25 $142	26 $155	27 $193	28 $158
29 $129	30 $111

Holiday Inn Hotel & Suites Gateway by IHG

Prices for Holiday Inn Hotel & Suites Gateway by IHG

Monthly average prices

About this property

Location

Room options

Suite, 1 Bedroom

Suite, 2 Bedrooms, Accessible (Communications)

Suite, 2 Bedrooms

Premium Room

Standard Room

Standard Room, 1 King Bed, Accessible Bathtub (Communications)

Standard Room, 1 King Bed

Standard Room, 1 King Bed, Roll-In Shower (Communications Accessible)

Standard Room, 2 Queen Beds, Accessible (Communications)

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds, Accessible (Communications Accessible)

Guest reviews of Holiday Inn Hotel & Suites Gateway by IHG

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

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FAQs about Holiday Inn Hotel & Suites Gateway by IHG

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