Name: Stevens Inn
Address: 1829 South Canal Street, Carlsbad, New Mexico, United States of America, Carlsbad, New Mexico, US
Price range: US$123–US$167 per night
Rating: 7.37

What guests think

Across reviews of Stevens Inn a Howard Johnson by Wyndham, guests praise friendly staff, spacious rooms, and convenience for Carlsbad Caverns, while feedback is mixed on maintenance, noise, and breakfast, with facilities showing both strengths and recurring shortcomings.

Many guests highlight the on-site restaurant and lounge and the easy drive-up parking. Other recurring downsides are an often unclean or seasonally closed pool, aging fixtures with occasional plumbing or AC problems, sporadic Wi-Fi reach, and mixed cleanliness with some pest reports. Expect an older, practical stay with uneven amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The on-site restaurant and lounge receive frequent praise, and parking is convenient with drive-up access. The pool is often reported dirty or closed, and some equipment issues recur (ice machines out, whirlpool inoperable).

Related guest reviews

8

Jennifer

21 Jul 2024

·

Stayed 3 nights

Nice stay! Very clean room but the drain in our shower was a little slow as was the toilet flushing. Good gym and pool, could use some shade spots at the pool. Very dog friendly and the staff were great from check in to check out. We would stay again, family of 4 with dogs

10

john

19 Mar 2025

·

Stayed 1 night

Check in was easy, beds comfortable, room clean, bar open and friendly, restaurant awesome! Great food and huge salad bar! Breakfast simple, waitress gave us coffees to go! Super friendly!!

10

Joe

12 Dec 2025

·

Stayed 2 nights

Very friendly and helpful staff. Room was very clean and bed was comfortable and quiet. Restaurant served delicious food. Definitely recommend to stay!

6

Ana Silvia

19 Jul 2025

·

Stayed 2 nights

The pool was dirty

10

Amy

13 Apr 2024

·

Stayed 2 nights

This property has a top notch restaurant and lounge that you must try. The staff is friendly and the rooms are fantastic!

4

Jacqueline

6 Jul 2025

·

Stayed 1 night

They need to clean the swimming pool

2

James

13 Jun 2025

·

Stayed 2 nights

This place was a complete disaster and almost ruined visit to Carlsbad National Park. The hotel is completed outdated. Our bathroom had a clogged tub and a toilet seat that was peeling (ugh). The pool was so dirty, I am not sure the last time it was cleaned. It smelled like fish/old shoes around the pool. The AC struggled to keep up and the walls were paper thin. Plus, the internet didn't work. The pictures of this hotel are very misleading. A complete disaster. We stayed two nights--we woke up after the 2nd night early and left as soon as possible. I hope Wyndham is reading this review

10

Susy

13 Oct 2024

·

Stayed 1 night

Beautiful building and very big too. The only one with a pool out of many in the are that we checked out and advertise a pool but don't have one. It also looks safe and the decorations are very nice, makes you wanna be there. Very reasonable prices as well, compared to the competition in town. One of the best places I've stayed in for the money, for sure

6

Carmen

22 Apr 2025

·

Stayed 4 nights

Clean and quiet. Room was roomy and nice. The whirlpool did not work. The breakfast was cold even though it was in the hot trays

8

Bruce

7 Apr 2025

·

Stayed 1 night

all the ice machines didn't work they looked like they haven't worked in years, took 20 minutes for the hot water to get to the shower,

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Cleanliness

Many guests found rooms very clean, but others reported dirty or musty rooms, odors, and pests (cockroaches, ants, occasional bed bugs), indicating inconsistent standards.

Related guest reviews

10

daylene

11 Nov 2025

·

Stayed 1 night

Nice clean rooms. Friendly staff

4

Tammy

30 Mar 2025

·

Stayed 1 night

Staff was very nice but the rooms were just gross. So bad I didn’t want to walk barefoot on the carpet. Beds not “hotel” neat and cockroach in the bathroom. Very limited amenities. I’ll be avoiding Wyndham properties, I didn’t realize they’re that bad. At least this one was. There are so many hotels in Carlsbad, spend a few more bucks if you want clean.

8

Andrea

8 Aug 2025

·

Stayed 1 night

Overall the hotel and room were clean. The room was also very spacious. However, it b the morning we had aunt crawling all over our stuff in the bathroom. The breakfast was also lacking.

10

Justin

24 Nov 2025

·

Stayed 1 night

It may look like an older hotel from the outside, but rooms are refreshed. Everything was extremely clean. Almost spotless. Would definitely stay here again.

6

Gabby

6 Apr 2025

·

Stayed 1 night

Everything was perfect besides receiving a dirty room initially

4

Sylvia

26 Nov 2025

·

Stayed 2 nights

Very noisy all night from the busy street outside. The room wasn’t very clean and we even found a giant cockroach in our room. Poor breakfast buffet with limited options. The lawn around the hotel was nice, but water logged, leaving feet soaked. Would not stay here again.

10

Valerie

25 Apr 2023

·

Stayed 1 night

Clean and spacious room.

4

Donna

8 Jun 2025

·

Stayed 1 night

Not clean. Foul smell coming from kitchen sink area. Water bugs in bathrooms- rugs looked like not been vacuumed.

2

Kevin

19 Sept 2024

·

Stayed 1 night

STAYED HERE 8 YEARS AGO AND IT WAS NICE...NOT SURE IF WYNDHAM OWNED IT THEN..KILLED ONE ROACH IN THE BATHROOM AND 2 OUTSIDE THE ROOM DOOR ON PATIO. BED BUGS (SEE PHOTO). WHEN WE CHECKED OUT THE NEXT MORNING, I SHOWED THE CLERK THE DEAD ROACH IN A BOTTLE AND HE SAID "SORRY ABOUT THAT, BUT WE DID HAVE SOME RAIN LATELY. OTHER THAN THAT, HOW WAS YOUR STAY?" NO OFFER TO COMPENSATE AT ALL. TOLD HIM TO JUST GIVE ME MY RECEIPT SO I COULD LEAVE AS SOON AS POSSIBLE. WILL NOT STAY AT THIS PROPERTY AGAIN

10

Linda

8 Sept 2025

·

Stayed 1 night

All staff was very professional yet friendly. Room was clean and comfortable.

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Rooms

Rooms are often spacious with comfortable beds, but decor is older motel-style. Guests report variable hot water, noisy or underperforming AC, occasional plumbing or TV issues, and spotty Wi-Fi in some areas; some traffic or bar noise affects sleep.

Related guest reviews

6

Carlos

25 May 2024

·

Stayed 1 night

Front desk was great. Room was big and bed was comfortable. The bad thing is ac was off when i got to room. I figured they trying to save energy ok. I was tired turned on unit to 70 room was 82 degrees. Took almost 3 hrs to fully cool. Slept woke up to a 76 degree room. Idk if id stay here again.

6

Hogan

22 Apr 2025

·

Stayed 1 night

It was noisy . Someone started semi truck at 3:30am.

10

Deborah

18 Mar 2024

·

Stayed 1 night

Rooms are larger than average. Comfortable and clean free parking.

8

Jane

18 Apr 2024

·

Stayed 1 night

motel rooms with outside access

10

Bryan

10 Apr 2025

·

Stayed 1 night

Older motel style but the rooms were huge and so nice !!!!!! Beds were very nice and comfortable but decor and tv were very dated and small

10

Joyce

25 Jul 2025

·

Stayed 2 nights

Wonderful staff all around. Room was large. There were 2 sinks instead of just one. Thank you for the services provided

4

Richard

23 Apr 2023

·

Stayed 1 night

Staff wasn’t particularly friendly, no biggie. The room was over priced, oil boom in town so it is what it is. The final straw was no hot water in my room!

2

Andrew

26 Feb 2025

·

Stayed 1 night

This is really bad hotel. AVOID. The first room they put me in reeked of cigarette smoke and the WiFi was completely useless. I asked to move to a room closer to the lobby which fixed the internet problem, but now the room smelled lightly of mildew. ALSO: I turned on the TV and found that it didn’t work at all. The fridge in the room froze everything I put in it. The pool is also completely disgusting - I would never swim in it. (It was 80 in Feb) The only good thing was the front desk person. He was cool and nice.

8

Bruce

7 Apr 2025

·

Stayed 1 night

all the ice machines didn't work they looked like they haven't worked in years, took 20 minutes for the hot water to get to the shower,

4

s.

12 Apr 2025

·

Stayed 1 night

First room was in Old building with dim lighting and run down everything. So we got moved to newer building on second floor. But it had a clogged toilet which ten minutes with a plunger didn't fix (and the plunger had to be checked out, which wasnt a good sign). Room 3 didn't get hot water for a shower. I'm not that picky, but this place was sub standard. The service however was excellent in trying to make the best of a terrible property

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Service

Service is frequently praised as friendly, helpful, and responsive. Some guests faced check-in delays or mix-ups, uneven breakfast service, and occasional billing or refund frustrations.

Related guest reviews

2

Bryce

16 Apr 2024

·

Stayed 2 nights

We were unable to stay at this hotel. When we first went to our suite we found it hadn't been cleaned (bed unmade, trash everywhere, towels on the floor, etc). They told us to come back to the front and they would give us another room. The man at the desk (Gael) said I can guarantee this room is clean, but when we keyed into that room there was someone already staying in that room. We then asked to cancel our reservation as we were no longer comfortable staying here, Gael wasn't able to produce anything showing us if our money was refunded and told us to just call in the morning and ask for the manager. The whole experience was rough and I would not suggest staying here.

10

Joe

12 Dec 2025

·

Stayed 2 nights

Very friendly and helpful staff. Room was very clean and bed was comfortable and quiet. Restaurant served delicious food. Definitely recommend to stay!

10

Jenny

29 Mar 2024

·

Stayed 3 nights

It was very nice however I was charged 250 though Stevens and another 450 though hotels.com can someone please check into this it has created quite a hardships for me. Because this is a work trip not a fun trip and I will not even get reimbursed though my work for a few weeks. If someone can take a look at this other than that this was a very nice hotel Thank you

6

Thomas

17 Nov 2024

·

Stayed 3 nights

Due to a family emergency we were only in the room for 7 hrs we didn’t even spend the night. We asked about a refund for 2 of the 3 nights we had payed for in advance and were denied. Between our emergency and the refund denial, it was not a pleasant experience

6

Mayumi

8 Jul 2024

·

Stayed 1 night

There was a sign showing ‘Be back in 10 minutes’ at the front desk. However, people were waiting over 30 minutes before an employee showed up to assist the customers.

10

Joanna M.

4 Aug 2024

·

Stayed 2 nights

I stayed one night and was charged almost $600 for a one night Stay. Apparently, I made the reservations through Hotel.com and someway, Expedia took the reservation and I got double charged for one night stay the hotel said that they would reimburse the money but that it may be a problem on Hotel.com‘s part and for me to get a hold of you because you apparently booked me and Expedia booked me in charged me double I want this problem taken care of immediately please before I wind up, reporting it to the Better Business Bureau thank you for your attention to this matter

10

Peggy

10 Jul 2025

·

Stayed 1 night

Comfortable beds. Staff was very friendly

8

Regina

7 Aug 2025

·

Stayed 1 night

Check in and check out went smoothly and the staff were helpful in any questions we had. The tv in our room wasn't working so I notified the front desk and they sent their maintenence about 5 minutes later and got everything fixed up for us. Overall a great experience even if we were just there for one night.

10

David

12 Mar 2024

·

Stayed 1 night

The man at the front desk named Gael, was the best. He was sincere, accommodating, and polite.

10

Thomas

4 Jun 2024

·

Stayed 1 night

The room was aged, but clean and comfortable. The first room i was assigned had a malfunctioning a.c. I spoke to the front desk and had a new room assignment with zero hassle, the clerk was curteous and quick to relocate me.

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Location

Convenient for Carlsbad Caverns and near shops, with easy drive-up parking. A few noted roadside or bar-related noise, and one described the area as sketchy.

Related guest reviews

6

Hogan

22 Apr 2025

·

Stayed 1 night

It was noisy . Someone started semi truck at 3:30am.

10

Brad

6 Apr 2024

·

Stayed 1 night

Great place to stay at. It is on the end of Carlsbad. It was on tje way to the caverns.

4

Conrad

16 Nov 2023

·

Stayed 1 night

This is an older motel which has been taken care of rather well. The facility has a detached bar and brings in a lot of people from the city abroad to party at night. Non motel stayers create a lot of noun the parking lot to drink, rev-up their engines, yell and all the other things partiers do. The facility is well kept but the bar brings in a lot things not conducive to a quiet stay.

10

Andrea

18 Mar 2024

·

Stayed 1 night

Neat place. It's older but it is a convenient place to stay near Carlsbad caverns. Felt safe. Slept okay.

10

Kenneth

17 Apr 2025

·

Stayed 2 nights

Nice, clean rooms. Comfy beds. Ac worked just fine. Comvenient location. Paked right outside of my room. Was very quiet when i closed the soor, despite the main road being 20 yards away. If any other guests were loud, i coildnt hear them. All the emenities yoy need. The breakfast was sub par, ao dont count on that. Other than that, i will be stayingherw again thw next time im in Carlsbad.

8

Daniel

14 Dec 2025

·

Stayed 2 nights

Nice place, great staff, lots of rooms and close to everything.

4

Shawn

11 Feb 2024

·

Stayed 1 night

Once we finally found the hotel, it looked old worn out and was in a sketchy area. We ended up not staying at all. Where afraid that our belongings would be stolen from our vehicle at night. We just left and drove down the road a bit and found another place to stay.

8

christopher

11 Aug 2024

·

Stayed 1 night

Great overnight for Carlsbad caverns !!

10

Keith

25 May 2023

·

This property is an older typical-motel style facility with several one story and a couple of two story buildings and all doors open into the parking lot. There was plenty of parking and everything was well lit and seemed very safe and secure. I had booked a King-bed room but when we checked in they didn't have any remaining rooms on the ground floor but offered to change my reservation to a room with two Queen beds for the same price that were on the ground-level. The room could have been a little cleaner as the bathroom floor needed a good mopping, but overall was nice. There wasn't much water pressure in either of the lavatory faucets nor the shower. The breakfast was satisfactory - the food was more room temperature than hot but the sausage patties were good and seem homemade (atypical sizes and shapes, not all perfectly round).

8

Deborah

27 Mar 2024

·

Stayed 1 night

Convenient, near needed stores and businesses. Nice staff. Easy parking. Nice large refrigerator and large desk to do work.

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Dining

The on-site restaurant and lounge receive frequent praise for dinner quality. Breakfast feedback is inconsistent, with several reports of limited selection or cold items and occasional service lapses.

Related guest reviews

10

john

19 Mar 2025

·

Stayed 1 night

Check in was easy, beds comfortable, room clean, bar open and friendly, restaurant awesome! Great food and huge salad bar! Breakfast simple, waitress gave us coffees to go! Super friendly!!

10

Joe

12 Dec 2025

·

Stayed 2 nights

Very friendly and helpful staff. Room was very clean and bed was comfortable and quiet. Restaurant served delicious food. Definitely recommend to stay!

8

Gladys

7 Aug 2025

·

Stayed 1 night

Great restaurant excellent food and service.

8

Gary

11 Oct 2025

·

Stayed 3 nights

Everybody was efficient and friendly.. very satisfied.. a great steak and baked potato for dinner.. everything was excellent.

4

Ramona

19 Sept 2025

·

Stayed 1 night

We have stayed there years back and it was excellent service, the morning buffet was awesome back then. "NOT" this stay, Gael who checked us in and out was an excellent employee. "BUT" the king size mattress was horrible, a big sink whole. The air conditioner sounded like a jet and we were so disappointed in the buffet. It was nothing like before when we stayed. A few choices and not tasty at all. We will not stay there ever again. Back in the day it was the place to stay.

6

debbie

9 Apr 2025

·

Stayed 1 night

Food cold on buffet. Never know with eggs. Customer in front of us told them it was cold. Then they offered to cook for him but he would have to pay for it. OJ was delicious!!

8

Ruqayah

12 Oct 2025

·

Stayed 1 night

The breakfast was basic. They need more options of fresh fruits and vegetables. The French toast was hard.

4

Walter

10 Apr 2024

·

Stayed 1 night

My first impression was good. Then I went to the room which was on the second floor with no elevators. I had to lug my stuff up the stars and down the next day. The door lock did not open, despite showing a green light. The mechanism was broken, was able to finally able to open the door after 3-4 tries. Finally figured out I would have to do that each time I went into the room. The breakfast was lacking. The Apple Juice was watered down yellow tinted water and the Orange Juice was orange colored water, both flavorless. There was no coffee dispenser, the staffs ask me if I wanted coffee, I said yes, but never received any. My wife walked to the front desk where there was a coffee dispenser to get some. They had pancakes, eggs, cereal, one flavor of yogurt. One of the staff was refilling the pancakes from one container to the serving container with her bare hands. There was one large bottle of hot sauce for the whole dining room.

4

John

25 Jun 2023

·

Stayed 3 nights

The property is okay at best. The property is dated and requires upgrading. The pool is a mess. It was not cleaned on any of the 4 days spent at this property. The water is green and full of debris. Chlorine cakes littered the bottom of the pool for two days. We had trouble with housecleaning. Reading the information booklet in the room, it states to let the front desk know, when you would like house cleaning. At 8:30 am one morning we let them know we were ready, upon returning in the evening the room was not made up. When we called, we were told housecleaning had gone home. It was difficult to get a good night's sleep due to the mattresses and linens. The mattresses were hard, and the linens were rough. The complimentary breakfast was terrible. The service was great but the food was under cooked and cold. We were arriving at breakfast at 6:00 am, right at opening. So, if the food was cold then it would be colder later. Bottom line, there are other nicer places to stay for the same price range. I would pass on staying here; we will not be staying here again.

6

Austin

20 Oct 2025

·

Stayed 2 nights

The only true complaint was the breakfast was horrible, the dinner menu and food was good, lack of healthy and fresh fruits and juice.

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Month	Average price
January	US$121
February	US$128
March	US$142
April	US$126
May	US$125
June	US$124
July	US$118
August	US$118
September	US$127
October	US$116
November	US$111
December	US$117

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $167	17 $132	18 $128	19 $128
20 $130	21 $132	22 $130	23 $132	24 $130	25 $132	26 $130
27 $132	28 $132	29 $131	30 $132

Su	Mo	Tu	We	Th	Fr	Sa
				1 $132	2 $123	3 $123
4 $132	5 $132	6 $132	7 $129	8 $131	9 $132	10 $123
11 $126	12 $129	13 $130	14 $132	15 $133	16 $130	17 $130
18 $132	19 $128	20 $133	21 $132	22 $132	23 $132	24 $132
25 $132	26 $132	27 $128	28 $132	29 $135	30 $132	31 $129

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Monthly average prices

About this property

Location

Room options

Standard Single Room, 1 King Bed

Single Room, 1 Queen Bed

Standard Studio Suite, 1 Bedroom, Kitchenette

Family Double Room, 1 Bedroom, Shared Bathroom

Double Room, 2 Queen Beds, Smoking, Pets Allowed

Standard Double Room, 2 Queen Beds, Pets Allowed

Double Room, 2 Queen Beds, Mobility Accessible

Single Room, 1 King Bed, Smoking

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Stevens Inn

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