Name: Sheraton Norfolk Waterside Hotel
Address: 777 Waterside Drive, Norfolk, Virginia, United States of America, Norfolk, Virginia, US
Price range: US$146–US$1,777 per night
Rating: 7.95

What guests think

At Sheraton Norfolk Waterside Hotel, travelers highlight the scenic, walkable waterfront location and friendly staff, while noting dated areas, inconsistent housekeeping, recurring maintenance issues, elevator disruptions, and challenging parking with off-site self-parking or slow, paid valet.

Harbor-view rooms and comfortable beds draw praise, but some guests report small bathrooms, noise, and intermittent TV, Wi-Fi, or AC performance. Dining is mixed, with breakfast usually not included and sometimes limited or pricey, though some meals and lobby drinks impress. Expect a scenic, convenient base with variable upkeep and service speed.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Parking is paid and often inconvenient; self-parking is off-site and valet can be slow or costly. Elevator outages and general wear appear repeatedly, though a few guests appreciated the pool area and gym.

Related guest reviews

10

victoria

11 Jul 2025

·

Stayed 1 night

There needs to be more information regarding parking. There is valet parking in front otherwise you can self park in a garage. It is within walking distance, but no self parking is available at the hotel. Music was great, slight happy hour and the restaurant served delicious food. I was surprised the prices were reasonable until I seen the portion size and it made sense. Overall great experience for the price.

8

ussell

1 Oct 2023

·

Stayed 2 nights

The staff was excellent. The elevator was beat up and eventually stopped working during our stay.

10

John

5 Aug 2023

·

Stayed 1 night

Nice property close to many activities. Nice gym.

4

Brett

5 Sept 2025

·

Stayed 2 nights

Energy saving motion sensor AC meant that the room would constantly get hot and never reached anything below 72. Shower leaked all night, stains all over the bathroom mirror. No close parking unless you paid $35 a night for valet or $20 to park 4 blocks down the street.

6

Patricia

8 Apr 2025

·

Stayed 1 night

Parking is a nightmare

10

Juanita

4 Jun 2025

·

Stayed 2 nights

Enjoyed the location with its water view. Pool area was lovely for relaxing . Big ‘thumbs Up ‘ to English, our server in the dining area who was Fantastic! Her pleasant personality & kindness were so refreshing. She truly is a huge Plus in making guests feel welcome . We appreciate her top level of service which made our visit more enjoyable. We also enjoyed our meals. The food was very tasty & I was pleasantly surprised at the short wait time after ordering. *I definitely think the desk staff should inform guests when checking in about the parking lot situation. The lot location was not explained so we needlessly had to carry our luggage from the lot to the hotel , when we could have unloaded & then parked.

6

Lee

22 Oct 2023

·

Stayed 1 night

The Hotel is in a fantastic location but needs some updating. The revolving door was broken, one of the elevators was broken and it took nearly 15 minutes to get down to the lobby. Just needs some updating

4

Frank

9 Jul 2025

·

Stayed 4 nights

Pluses and minuses. Our bathroom was so small, and toilet so small and low, you could believe that you were in a small mom & pop along a highway. Location on the water was nice, especially for the 4th of July fireworks. Parking was either a bit inconvenient to walk to and far from "included" at $31+ for 31 hours or pricier valet. Largest hotel gym we've seen, but very hot, and there were no towels or wipes (and we used their system to message housekeeping for supplies). Coffee was hard to come by. ... Lots of little things but the price was not little at all!!

4

Vickie

20 Aug 2023

·

Stayed 1 night

Only 2 of the 5 elevators in the hotel worked & they were booked to capacity, with several events in progress. There was a horrible odor in the front of the lobby & the revolving door was tied off with yellow tape, like a crime scene! And there were only 2 luggage carts available for the whole hotel. Definitely not worth the costs.

10

Rosa

7 Jul 2025

·

Stayed 1 night

Great location it was right off the highway, they have several restaurant options at the hotel and in walking distance. The only thing that that needs to be improved is valet parking process at check out during peak times the wait time to get your car is 20-30 mins.

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Cleanliness

Many guests found rooms clean or even spotless, but there are recurring reports of stained linens, missed details, slow drains, and some public areas needing deeper cleaning.

Related guest reviews

10

Rob

24 Sept 2025

·

Stayed 2 nights

Clean room. Friendly staff. Enjoyable stay

4

Sonya

6 Aug 2024

·

Stayed 3 nights

Room was not very clean…the towels were paper thin and areas inside and around the hotel were not well maintained…requested several calls to the front desk to speak or meet with the hotel or front desk manager…no response. Stay elsewhere.

10

Tracy

12 Dec 2025

·

Stayed 1 night

Room was spotless, staff very polite and efficient, from the valet to the front desk, the bartender and the cleaning staff. Everyone had a smile and a friendly demeanor. View from the room was gorgeous.

6

Susan

20 Jan 2025

·

Stayed 3 nights

Dirty sheets and room. When reported, staff was very quick to clean. Staff was great

4

Mai

23 Aug 2024

·

Stayed 3 nights

The property and room are old, and dirty. Definitely needs a major update. The toilet was not flushed and the tube didn't drain.

10

Liudmila

13 Aug 2025

·

Stayed 1 night

Room very clean and friendly staff

8

Joa

11 Jul 2024

·

Stayed 1 night

The staff at all departments put this place in a solid 4 star. There are issues with cleanliness, and my assumption is that the hotel is understaffed. The balconies particularly need to be power-washed to avoid molds proliferating further.

6

Tameka

15 May 2023

·

Stayed 2 nights

There was a dried booger on the shower wall. I requested towels and was told they would arrive in a hour - I had to call and ask again the next morning. It was not the worst place I've stayed, but for $200 a night, it could be better.

8

Jermaine

29 Mar 2025

·

Stayed 1 night

The rooms and hotel was great the two cons were the toilet had a black ring in it and the shower had a wash cloth left from the previous people the restaurant was great the ambiance was great

10

John

10 Feb 2025

·

Stayed 1 night

Room was ready early which is always a plus. Staff was very friendly. Room was Clean.

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AI-generated summary based on recent guest reviews

Rooms

Harbor views and comfortable beds stand out, but bathrooms are often small or dated and some fixtures feel worn. Noise from halls or the waterfront and intermittent TV, Wi-Fi, or AC issues are mentioned.

Related guest reviews

10

otis

20 Aug 2025

·

Stayed 1 night

rooms that face the harbor are my favorite

4

Evelyn

23 Sept 2024

·

Stayed 1 night

Rooms run down

8

Joelle

17 May 2025

·

Stayed 1 night

Overall the hotel is ok. The staff at the hotel is professional and friendly. Its location on the water is nice, especially if you’re sitting in the restaurant/bar at night. However, it is quite outdated, particularly the bathrooms. Please upgrade to chair height toilets!

6

David

12 Jul 2024

·

Stayed 1 night

The room was nice. And quite quiet. However, we had a hard time connecting to the internet through their Wi-Fi. I could not watch TV because there was no signal.

10

Rhett

29 Nov 2024

·

Stayed 1 night

The waterfront view room was delightful. Comfortable beds and pillows. Nice breakfast.

10

Sherry Ann

1 Oct 2024

·

Stayed 3 nights

Clean comfortable bed, small bath area. Good food in restaurant. Would stay again.

8

Sommer

4 Nov 2024

·

Stayed 4 nights

The room was overall pretty nice and comfortable. I was on the harbor side and the harbor is LOUD. The beds are comfortable, but I didn't get much sleep. It's obviously not the hotel's fault, but it was unpleasant. Everything worked well and the staff were great.

6

Mark

23 Sept 2024

·

Stayed 3 nights

Heat/AC unit made banging noises all night.

8

Anita

16 Nov 2025

·

Stayed 1 night

Breakfast was good, but it wasn’t free. Rooms was nice. Really good view of the harbor but the bathroom could use some remodeling.

10

Jack

9 Oct 2024

·

Stayed 1 night

The room was very clean, the temp control was great, the bed was comfortable and the port side view was terrific. The food at the in-house restaurant wasn't great at dinner and the service was pretty slow.

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AI-generated summary based on recent guest reviews

Service

Staff are frequently described as friendly, professional, and accommodating, with standout front-desk and valet interactions. However, some experienced delayed check-ins, inconsistent follow-through, or curt service during busy times.

Related guest reviews

10

Alicia

20 Oct 2025

·

Stayed 1 night

Great experience thank you especially the front desk clerk checkin process-outstanding customer svc

2

Alicia

7 Nov 2025

·

Stayed 1 night

I had a terrible experience with the night shift customer service at this hotel. The front desk clerks were incredibly rude, sarcastic, and unprofessional, showing no concern for my well-being as a customer. Their nonchalant attitude and eagerness to leave made me feel unwelcome and disregarded. I even took pictures of the two clerks, as I was so taken aback by their behavior. Because of this unacceptable service, I will not be staying at this hotel again.

10

Tracy

12 Dec 2025

·

Stayed 1 night

Room was spotless, staff very polite and efficient, from the valet to the front desk, the bartender and the cleaning staff. Everyone had a smile and a friendly demeanor. View from the room was gorgeous.

4

Cornelia

22 Jun 2024

·

A friend dropped me off, but, found there was no temporary parking for checkin, no one even acknowledged my existence. At 4pm, my room was not ready and I was told to wait in the lobby until it was ready. I had a dinner reservation, so I left my bag at the desk with a sticky noting my room. When I returned at 1030 pm, my bag was still behind the desk but unsecured. Staff seemed indifferent to my arrival, then I was told my room was not ready yet and would I like a different room! Incredible. Room was fine, but, the fridge wasn’t plugged which I didn’t discover until the next day. The only plug was on the lamp. The only restaurant offers a $18.95 breakfast buffet with scrambled eggs and yogurt in a dish. I got an email offering a chance to meet the hotel manager and I addressed my concerns directly. He gave me a coupon for a free dinner. I did not feel welcomed at this hotel at all. Even at breakfast, I was told “I wasn’t talking to you” when I thought the server was showing me a table. I am glad to be checking out today.

10

Dannelia

5 Aug 2023

·

Stayed 1 night

We had the best customer service experience from the staff. Expedia didn’t send over our reservation so the manager personally called to resolve at our checkin

2

Alice

19 May 2025

·

Stayed 1 night

I got there at 4:30pm, i was told room wouldn't be ready until some time after 6pm!! Then, they put 2 holds on my card for the room!! Each hold was the price of the room. It was at the beginning of my vacation and this tied up a lot of my money i had for my trip. It took a week for one of them to clear and the 2nd is still on there, I was told it wont come off of my account until 5/23!! I am so upset that they did this! They didnt even discount my room cost for all the mistakes! They should have comped me the room. I wont stay there again. Very poor management.

10

Arielle Catherine

4 Jun 2025

·

Stayed 2 nights

I had left some of my property in a Lyft after a horrendous day of traveling, including my phone. The front desk manager was so unbelievably amenable, and helped to make sure that everything got returned and was kept safe behind the front desk until I returned after an obligation the next day! The entire staff in general were polite and obliging, the restaurant was delicious, the view was spectacular. 10/10 would stay again.

10

Melvin

24 Aug 2025

·

Stayed 1 night

customer service of staff especially the valet parking staff. it was very busy leaving today and they were very professional in handling all the customers.

10

Lewis

4 Aug 2025

·

Stayed 2 nights

Staff was fantastic from check in to check. Great trip.

10

janice

22 Oct 2025

·

Stayed 3 nights

This hotel was an excellent choice. Everything was outstanding! But the best part was the staff!!! All were wonderful and treated us exceptionally well!!!

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AI-generated summary based on recent guest reviews

Location

Scenic waterfront location with easy walking access to Waterside, Nauticus, restaurants, ferry, and the cruise port. Most found it safe and convenient, though event or harbor noise occasionally affects stays.

Related guest reviews

10

Carolyn

24 Jun 2025

·

Stayed 1 night

I found the staff friendly and helpful. The location is perfect for us with direct access to the the riverwalk trail.

10

Renee

7 Aug 2025

·

Stayed 1 night

Easy walk to multiple restaurants and navy museum ship.

10

Russell

25 Jul 2025

·

Stayed 1 night

Great location and walkable to many amenities. Room wasn't ready for an hour after listed check in but not a big deal.

10

Alex

20 Jun 2025

·

Stayed 2 nights

The Sheraton is a beautiful hotel in a great location at Waterside

10

Tyrone

4 Sept 2023

·

Stayed 2 nights

The overall location of the property, the historic district on the waterfront, very accessible to downtown, Norfolk, and the airport. Parking required a little walk to a private parking lot.

10

Nancy

4 Oct 2025

·

Stayed 1 night

Perfect hotel to stay the night before leaving in a cruise. We walked to the cruise port with our luggage.

10

Ashley

29 Nov 2025

·

Stayed 1 night

Great place and great location. Lots of places to walk to including the Nauticus Maritime Museum. Highly recommend their Winterfest activities.

10

TJ

31 Jul 2025

·

Stayed 2 nights

Great location. Very walkable to restaurants and bars. Clean and friendly. Looking at the ships was pretty cool.

10

Martina

5 Oct 2023

·

Stayed 1 night

Amazing location, very clean and the harbor view is just incredible! Highly recommend!

10

Jose E

17 Aug 2025

·

Stayed 1 night

It's a family place and very safe, location very nice, you can walk around the bay... love it

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AI-generated summary based on recent guest reviews

Dining

Mixed feedback: several praise tasty meals, bar atmosphere, and occasional lobby drinks, while many find the breakfast buffet limited or overpriced and note slow restaurant or room-service delivery. Breakfast is commonly not included.

Related guest reviews

10

victoria

11 Jul 2025

·

Stayed 1 night

There needs to be more information regarding parking. There is valet parking in front otherwise you can self park in a garage. It is within walking distance, but no self parking is available at the hotel. Music was great, slight happy hour and the restaurant served delicious food. I was surprised the prices were reasonable until I seen the portion size and it made sense. Overall great experience for the price.

10

Nakisha

9 Feb 2025

·

Stayed 2 nights

The stay here was very pleasant. Everyone was nice and professional. The only thing that I had a complaint about is my partner and I decided to have breakfast in our room so we ordered room service. The food was on time and hot. When we unpacked the food to eat, we had no utensils or any salt, pepper, butter or jelly in which we had asked for. So we are in our night clothes getting ready to eat breakfast with no utensils or other needed items. So I had to get dressed and go downstairs anyway to get those items. But other than that the stay was great. And by the way the room service was $61 but well worth it but we had nothing to eat our food with.

4

Harold and Robin

30 May 2025

·

Stayed 1 night

Waited over an hour for a salad while we repeatedly asked the head chef and bar tenders for the order.

4

Giedrius

13 Dec 2025

·

Stayed 3 nights

Absolutely no selection, just eggs from powder and some old bagels, terrible service at breakfast, no sufficient personal. Overall maximum two stars for the hotel. Disappointed.

10

Luis

28 Jan 2025

·

Stayed 3 nights

Amazing hotel to stay! The staff is extremely hospitable and go out of the way to make people happy. The live music in the lobby from time to time was really neat and the complimentary foods and drink that they put in the lobby were extremely nice as well. It was amazing over all! Besides the paid parking which is to be expected in cities. I must have missed that when booking but it wasn’t very expensive because we walked to most places from the hotel. I would definitely stay here again!

10

Rhett

29 Nov 2024

·

Stayed 1 night

The waterfront view room was delightful. Comfortable beds and pillows. Nice breakfast.

8

Anita

16 Nov 2025

·

Stayed 1 night

Breakfast was good, but it wasn’t free. Rooms was nice. Really good view of the harbor but the bathroom could use some remodeling.

8

Meloni

29 Sept 2025

·

Stayed 2 nights

This is a lovely hotel. There is plenty of parking but deck is a challenge to get into depending on your direction of travel. Rooms very comfortable. Restaurant food is a little ordinary and needed flavor.

8

Bruce

24 May 2024

·

Stayed 2 nights

The hotel was great. Don’t eat in the restaurant unless it’s for breakfast. Food was not good.

10

Jack

9 Oct 2024

·

Stayed 1 night

The room was very clean, the temp control was great, the bed was comfortable and the port side view was terrific. The food at the in-house restaurant wasn't great at dinner and the service was pretty slow.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$135
February	US$151
March	US$194
April	US$214
May	US$219
June	US$257
July	US$253
August	US$222
September	US$202
October	US$194
November	US$173
December	US$132

Su	Mo	Tu	We	Th	Fr	Sa
				1 $146	2 $243	3 $190
4 $198	5 $176	6 $185	7 $155	8 $332	9	10
11 $155	12 $165	13 $275	14 $502	15 $275	16 $395	17 $299
18 $162	19 $835	20 $642	21 $632	22 $662	23 $340	24 $335
25 $155	26 $167	27 $351	28 $322	29 $194	30 $354	31 $322

Sheraton Norfolk Waterside Hotel

Prices for Sheraton Norfolk Waterside Hotel

Monthly average prices

About this property

Location

Room options

Deluxe Room, 2 Queen Beds, Harbor View

Club Room, 2 Queen Beds (Pure)

Deluxe Room, 1 King Bed, City View

Club Room, 1 King Bed

Deluxe Room, 2 Queen Beds, City View (Hearing Accessible)

Deluxe Room, 1 King Bed, City View (Mobility Accessible, Tub)

Deluxe Room, 1 King Bed, Harbor View (Mobility Accessible, Tub)

Deluxe Room, 2 Queen Beds, Harbor View (Mobility Accessible, Roll-In Shower)

Deluxe Room, 1 King Bed, City View (Mobility Hearing Accessible, Tub)

Deluxe Room, 1 King Bed, City View (Mobility Accessible, Roll-In Shower)

Executive Suite, 1 Bedroom, Harbor View

Deluxe Room, 2 Queen Beds, City View

Presidential Suite, 1 King Bed with Sofa Bed

Deluxe Room, 2 Queen Beds, City View (Mobility Hearing Access, Roll-In Shower)

Executive Suite, 1 Bedroom

Deluxe Room, 1 King Bed, City View (Hearing Accessible)

Deluxe Room, 1 King Bed, Harbor View

Executive Suite, 1 Bedroom (Balcony)

Deluxe Room, 1 King Bed, Corner (Balcony)

Deluxe Room, 2 Queen Beds, Harbor View (Mobility Accessible, Tub)

Deluxe Room, 2 Queen Beds, Harbor View (Hearing Accessible)

Deluxe Room, 1 King Bed, Harbor View (Hearing Accessible)

Guest reviews of Sheraton Norfolk Waterside Hotel

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Sheraton Norfolk Waterside Hotel

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $358
20 $194	21 $483	22 $484	23 $596	24 $1,777	25	26 $352
27 $146	28 $153	29 $181	30 $153