Residence Inn by Marriott Chicago Downtown Magnificent Mile

We chose this hotel based on reviews and its past history as a Conrad Hilton property. Not disappointed! The location is excellent with proximity to Mag Mile. The bathroom with walk in shower, double sinks and separate water closet was excellent. The bed was extremely comfortable. Breakfast in the beautiful dining area was delicious each morning with great views. There's the 101 Rooftop bar and grill with city views and amazing hospitality (thank you, Jose!). We will definitely stay here again on a future Chicago visit.

The only thing is parking is 66 dollars a day

awesome hotel , very comfortable , expensive parking rates

Our favourite stay in Chicago yet! Great option for longer stays due to the kitchenettes in rooms and guest laundry. The breakfast buffet was switched up daily so there was no chance of getting bored, and the location of the hotel meant there were plenty of food options on our doorstep if we ever felt like eating out. Easy check in, helpful staff, and most importantly: working air conditioning in our room! Ultra important for those 34°C days. We’ll definitely be back.

My husband and I stayed for five nights at this property. We liked that our room had a kitchen. It was clean when we arrived. We had chosen this hotel because it had a fitness room but when we arrived we were told it was closed. We were highly disappointed. We liked that the staff who greeted us on the first floor were friendly and helpful. We did not like that the last two days our room was not cleaned. We had to call twice for service which we think should be unnecessary. The last day we never got our room clean. I would not stay at this hotel again.

Wonderful property with attentive staff. Loved breakfast with an amazing view. The rooftop bar was also beautiful with great service. My new favorite Chicago hotel!

Loved this hotel - the location was terrific and everyone was super nice and helpful. The room itself was wonderful - very clean, comfortable and spacious. The only minor bummer was the fitness room being closed for the month and not finding that out until we arrived, but overall had a really, really great stay and would definitely stay again.

Rad was closed around entire strip- my partner with a disability had to walk MILES to even access our hotel. Two days the cleaning staff didn’t come into our room when asked. Service was not good. No toilet paper in bathroom . Gym was dirty and they had lack of equipment that was advertised . Lack of amenities

I like their rooftop bar!

Check-in was somewhat confusing. No check-in desk @ Entry & Bell staff easily distracted. Check-In is on the 20TH FL. Had to call for early bag drop procedure. Check-in is 4 PM. When I came back @ 4:30 Bell staff suggested they may not have a room for me. Went to Front desk & All Good. Great room. The AM Complimentary Breakfast was top notch. Would make a return trip now that the snags have been discovered.

It has a lot of dust

The hotel has been renovated recently, and the rooms are quite big, even including a well-equipped kitchen. Before being a Marriott, it was a Conrad hotel and it seems they have kept many features. It is also very well located! The breakfast is excellent, and it changes everyday. The only aspects I would mention are the cleaning service that 'forgot' to clean our room twice, even the green light was on out of the room (it is a very domotic room in all senses). And the air-conditioning seemed to be switching on when it considered, not when we switched it on intentionally.

Spotless rooms. helpful staff.

We stayed several nights at the Residence Inn Chicago Downtown/Magnificent Mile, and while the location and property are excellent — spacious rooms, great amenities, and a beautiful building — our overall experience was extremely disappointing due to poor cleanliness and unacceptable staff behavior. When we arrived, the first room was dirty — there was a ball of hair by the entrance. We were moved to another room, but even that room was never cleaned properly during our stay. Despite multiple complaints to the front desk and promises to fix it, we returned one day to find the room untouched. The worst moment came late at night when we asked the front desk to send someone to make the room. When staff arrived, my father had begun making the beds himself as it was nearly midnight and he wanted to sleep. The front desk manager (Luke) entered the room and immediately started yelling at us, claiming we had created an unsafe space for staff — something completely untrue and unprovoked. No one asked us to step out or gave us instructions, just accusations and hostility. It was shocking and upsetting. Although management offered some compensation, the constant need to chase basic service and deal with such unprofessional behavior ruined what could have been a great stay. Cleanliness should never be optional, and yelling at guests is never acceptable. We will not be returning.

This hotel was very clean and new, with an excellent breakfast and polite and smiling staff like Ms. Catherine.

Super clean, great layout, handy kitchenette for our family, great location, friendly staff. We will be back!

Very spacious, clean rooms in a great location. Will definitely be staying here again!

Hotel was clean & staff were pleasant

Rad was closed around entire strip- my partner with a disability had to walk MILES to even access our hotel. Two days the cleaning staff didn’t come into our room when asked. Service was not good. No toilet paper in bathroom . Gym was dirty and they had lack of equipment that was advertised . Lack of amenities

Excellent location and hotel; had some housekeeping problems the first two nights but remediated. Will recommend

The rooms are gorgeous! Truly a home-away-from-home with the kitchenette. Rooms are spacious and updated. Location on the Magnificent Mile is perfect.

The location was perfect and the decor was very up to date and comfortable. The only drawback was related to the location and the noise from the ambulances heading to the hospital a few blocks away. Perhaps the other side of the building was quieter. But, the hotel itself was perfect!

Very nice hotel right on Michigan Ave. Very modern aesthetics. Staff was as good as it gets. Included breakfast buffet was great and is something you usually do not get in a hi rise downtown hotel. Only negative was the A/C. I kept the thermostat on 65 degrees during my entire 5 day stay. But the temp in the room stayed at 72-74. Too warm at night and made for restless sleep.

The hotel has been renovated recently, and the rooms are quite big, even including a well-equipped kitchen. Before being a Marriott, it was a Conrad hotel and it seems they have kept many features. It is also very well located! The breakfast is excellent, and it changes everyday. The only aspects I would mention are the cleaning service that 'forgot' to clean our room twice, even the green light was on out of the room (it is a very domotic room in all senses). And the air-conditioning seemed to be switching on when it considered, not when we switched it on intentionally.

Fabulous room. Large with plenty of space. Convenient kitchenette for leftovers or sleeping in mornings. Breakfast is excellent. View and location top notch. Will stay here again.

Our room was closest to the elevators and it was pretty noisy esp. in the morning

No complaints. We stayed on the 18th floor and never had a long wait for the elevator (like I have experienced in some other places). The kitchenette was well stocked, beds soft and comfortable and bathroom is spacious in which I absolutely love.

Ac was not working and ruined my restfull vacation

Excellent stay! I would give 10 stars! Very clean, beautiful view of the Magnificent Mile. We were on the 9th floor. Everything about the room was perfect. The bed was so comfortable, shower had great water pessure. The staff ( every single one) was pleasant, acknowledging, and professional. The breakfasts were amazing- check in lobby and breakfast is on the 20th floor. Amazing views, delicious, abundant breakfast buffet - best we've ever attended. We stayed 2 nights, and we will 100% stay here on our next visit too!!! There is a nice covered patio at the entrance that was enjoyable to sit at and watch the busy activities of Chicago. Oh!!!- there is a 21st floor roof top bar, the views were simply amazing, more stellar service... we had drinks roof top as well as the 1st floor restaurant/bar. Im not exaggerating about how much we enjoyed our stay. I hope all of the staff knows how awesome they are!!! Thank you!!! We had a the best 4th of July weekend ever staying with you!!!

Very nice, clean, remodeled rooms that are bigger than expected in the city. Great location. Full kitchen with everything you would need. Full hot breakfast.

This property is fantastic - great location and facilities. The breakfast exceeded our expectations for a free hotel breakfast. Room was clean with many high end features. Every staff member we encountered was helpful and pleasant. It really made for an enjoyable stay. We will definitely return to this hotel.

The staff is AMAZING. Really enjoyed our stay

We had an amazing experience. Thank you to all the front desk staff and morning breakfast staff!

Staff were very friendly and helpful!

While the hotel itself was nice, the service throughout the stay was not. My debit card was authorized for the price of the stay as well as $500 for incidentals. I have worked for the Marriott company before and can honestly say that I have never seen such a high incidental charge. Throughout the stay, the front desk continued to try to charge my card anywhere from $100 to $280, every day. When I asked for clarification they said that it was for the incidentals to remain at $500 since my parking had been applied each night and was taken from my incidentals and they needed to keep a certain balance. Mind you, I was not told this beforehand and ended up having to eat hot dogs in my hotel room for most of my stay, as well as cancel most of the things we were supposed to do because they had charged me so much. My wife and I were there for a belated honeymoon, and ended up stressing about money the entire time we were there, which did not allow us to have the romantic trip we had hoped. Finally, we were trying to check out, and went to breakfast, when we went back to the room they had locked us out and insisted that I pay another $280 before they’d let me in to get my belongings. This situation lasted over an hour and caused immense stress, no one wants to be treated like a criminal or a low life, especially when I had already OVERPAID with $500 incidentals. This station quite frankly ruined our trip, and we will not be going back.

Outstanding staff, beautiful rooms, great fitness center, conveniently located, excellent restaurant and bars

So the hotel staff was amazing very good especially Robert at the security desk on the main floor and all of the people at registration. But the bar/restaurant on the first floor. The bartenders were ghastly. They ignored me. I had to beg for one drink and they never came back to me to see if I wanted a second. I talked with the manager, Juan, who was also fabulous and gave him that feedback. They could’ve sold me twice or three times the amount of food and beverage that ended up buying if they would’ve just been more attentive.

We stayed several nights at the Residence Inn Chicago Downtown/Magnificent Mile, and while the location and property are excellent — spacious rooms, great amenities, and a beautiful building — our overall experience was extremely disappointing due to poor cleanliness and unacceptable staff behavior. When we arrived, the first room was dirty — there was a ball of hair by the entrance. We were moved to another room, but even that room was never cleaned properly during our stay. Despite multiple complaints to the front desk and promises to fix it, we returned one day to find the room untouched. The worst moment came late at night when we asked the front desk to send someone to make the room. When staff arrived, my father had begun making the beds himself as it was nearly midnight and he wanted to sleep. The front desk manager (Luke) entered the room and immediately started yelling at us, claiming we had created an unsafe space for staff — something completely untrue and unprovoked. No one asked us to step out or gave us instructions, just accusations and hostility. It was shocking and upsetting. Although management offered some compensation, the constant need to chase basic service and deal with such unprofessional behavior ruined what could have been a great stay. Cleanliness should never be optional, and yelling at guests is never acceptable. We will not be returning.

Excellent place to stay within walking distance to most attractions. Very clean and rooms were large and had lots of natural lighting! Staff was super friendly!

The staff that helped us check in (Ana) provided excellent service. We mentioned that we wanted a room near my sister who had already been at the hotel for two days and Ana was able to put us right next to her! We really appreciated it.

We chose this hotel based on reviews and its past history as a Conrad Hilton property. Not disappointed! The location is excellent with proximity to Mag Mile. The bathroom with walk in shower, double sinks and separate water closet was excellent. The bed was extremely comfortable. Breakfast in the beautiful dining area was delicious each morning with great views. There's the 101 Rooftop bar and grill with city views and amazing hospitality (thank you, Jose!). We will definitely stay here again on a future Chicago visit.

The location was perfect and the decor was very up to date and comfortable. The only drawback was related to the location and the noise from the ambulances heading to the hospital a few blocks away. Perhaps the other side of the building was quieter. But, the hotel itself was perfect!

The hotel itself is very nice and well decorated. The bed was very comfortable and the room was clean. The only issue we had is that it was quite noisy as far as the emergency service vehicles overnight. We know in a city this can be pretty typical however we haven’t experienced quite that noise level before. It may be because we were on the main but if we stayed here again, we would definitely bring earplugs.

Great location! Easy check in/out! Even got to check in early!

There was LOUD construction going on every morning starting at 8 am. When I asked the front desk about moving away from the construction, I was told that it was not the hotels construction and to ask again later.

We were pleasantly surprised at the property. The room was spacious and very comfortable. The breakfast buffet was very nice with a good variety of food each morning. We were close to the bus lines which would take you to navy pier or the river walk. We were also close to shopping and a grocery. We would definitely stay there again.

Great location. Very clean and comfortable.

Whether was wonderful and we had perfect access to the city. Hotel was close to attractions. Exceptional views and excellent customer service. Highly recommend.

This was an absolute great stay! The hotel was perfectly located and was walkable to so mamy areas. It had great food options in the hotel and was right next door to the 4 story starbucks. It was my husbands and I's first time in Chicago and we would definitely stay here again. The only flaw was the price you pay for parking, it was ridiculously expensive and only allowed so many ins and outs. However, from what we researched, this is normal in Chicago so please look those up if you have a rental.

This was an absolutely fantastic property. Way above and beyond our expectations. The room was beautiful and clean, view was great, staff was outstanding and the location is unbeatable. I would stay here again and again! You can walk to all the major attractions from here. Michigan Avenue is just steps from the front door! This was a girls trip, and we felt totally safe.

The hotel is in the same class as a Renaissance or Courtyard but with the amenities of a Residence Inn. It is truly amazing hotel and the complimentary breakfast is outstanding. The only drawback was at the Rooftop bar where the waiter burnt the pita that came with the hummus and didn't give us new pita but scraped off most of the burnt areas but it still tasted burnt.

We chose this hotel based on reviews and its past history as a Conrad Hilton property. Not disappointed! The location is excellent with proximity to Mag Mile. The bathroom with walk in shower, double sinks and separate water closet was excellent. The bed was extremely comfortable. Breakfast in the beautiful dining area was delicious each morning with great views. There's the 101 Rooftop bar and grill with city views and amazing hospitality (thank you, Jose!). We will definitely stay here again on a future Chicago visit.

Breakfast was a bit lean but perfectly adequate. Location is perfect. Love the almost full size refrigerator/freezer.

This property is fantastic - great location and facilities. The breakfast exceeded our expectations for a free hotel breakfast. Room was clean with many high end features. Every staff member we encountered was helpful and pleasant. It really made for an enjoyable stay. We will definitely return to this hotel.

Best hotel I ever stay !! For the price, this hotel is just perfect ! Breakfast is oustanding !!!

So the hotel staff was amazing very good especially Robert at the security desk on the main floor and all of the people at registration. But the bar/restaurant on the first floor. The bartenders were ghastly. They ignored me. I had to beg for one drink and they never came back to me to see if I wanted a second. I talked with the manager, Juan, who was also fabulous and gave him that feedback. They could’ve sold me twice or three times the amount of food and beverage that ended up buying if they would’ve just been more attentive.

Wonderful property with attentive staff. Loved breakfast with an amazing view. The rooftop bar was also beautiful with great service. My new favorite Chicago hotel!

Excellent stay! I would give 10 stars! Very clean, beautiful view of the Magnificent Mile. We were on the 9th floor. Everything about the room was perfect. The bed was so comfortable, shower had great water pessure. The staff ( every single one) was pleasant, acknowledging, and professional. The breakfasts were amazing- check in lobby and breakfast is on the 20th floor. Amazing views, delicious, abundant breakfast buffet - best we've ever attended. We stayed 2 nights, and we will 100% stay here on our next visit too!!! There is a nice covered patio at the entrance that was enjoyable to sit at and watch the busy activities of Chicago. Oh!!!- there is a 21st floor roof top bar, the views were simply amazing, more stellar service... we had drinks roof top as well as the 1st floor restaurant/bar. Im not exaggerating about how much we enjoyed our stay. I hope all of the staff knows how awesome they are!!! Thank you!!! We had a the best 4th of July weekend ever staying with you!!!

This place is in an excellent location. The staff are friendly and super helpful. The housekeeping people are super lovely too! The evening view with the building lights was really soothing too. Breakfast had a large variety. My only feedback is there needs to be more of a meat option that is not pork other than eggs because 4 types of egg at breakfast is not it. I had chicken sausages one day and the next day the meat choice was just pork. Fruit and yogurt selection was good too! I’d definitely come back and stay again!

Better than I expected. Only disappointment was one of the restaurants was not opened but it wasn’t updated on the information. Other than that, my stay was nice.