Name: Holiday Inn Express & Suites Carbondale - University Area
Address: 2300 Reed Station Parkway, Carbondale, Illinois, United States of America, Carbondale, Illinois, US
Price range: US$103–US$191 per night
Rating: 8.63

What guests think

At Holiday Inn Carbondale - Conference Center by IHG, guests frequently praise the friendly, accommodating staff and convenient access to SIU, while ongoing renovations and a frequently limited grab and go breakfast are the most common drawbacks.

Rooms are often spacious with comfortable beds and some updates, though several guests report thin walls, plumbing and hallway noise, and occasional TV or internet issues. Cleanliness feedback is mixed, with many spotless stays but recurring complaints about odors, missed housekeeping, or worn fixtures in some areas. Overall, expect warm service and practical comfort in a handy location.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Property is undergoing renovations and shows some age in public areas. The pool was noted as clean in some reviews, with one report of a closure.

Related guest reviews

6

Thomas

15 Nov 2023

·

Stayed 2 nights

Run down facility that was dirty and dingy

10

Tomasz

12 May 2025

·

Stayed 3 nights

Great staff, excellent location, hotel needs paint job and refreshing.

8

Rebecca

2 Jun 2025

·

Stayed 1 night

Pool was clean. No hot breakfast.

8

Donald

8 Dec 2024

·

Stayed 4 nights

Good location for my needs, generally a nice facility. It does show some age and wear.

8

Sue

16 Aug 2025

·

Stayed 3 nights

The room we reserved was very large. The pool was nice. The breakfast was only prepackaged food. One day our bed was not made which was annoying since I even told the housekeeper that we were leaving and she could do our room.

6

Nicholas

14 Apr 2025

·

Stayed 3 nights

Rooms were nice inside but entrance, lobby and food area looked very run down.

6

Andrew

17 Aug 2024

·

Stayed 2 nights

Converting into Holiday Inn Express now for sometime. Rough around the edges during the process.

8

Lena

7 Jun 2023

·

Stayed 1 night

We were bummed to find out, upon check-in, that the pool was closed. We wish we would have known that in advance. Convenient breakfast with clean, comfortable rooms.

6

Polly

19 Aug 2025

·

Stayed 3 nights

This hotel is under renovations in the breakfast area. No hot breakfast until renovations are completed. Booked a king room and got 2 queens. People next to us were very loud all night. Otherwise it was a nice clean and comfortable room

8

James

11 Nov 2024

·

Stayed 2 nights

In a nice location. Hotel is going to be changing over to Holiday Inn Express. The restaurant next to hotel is closed. Room was comfortable overall.

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Cleanliness

Feedback is inconsistent: many guests found rooms very clean, but others reported odors, bathroom hair or grime, dusty or dirty areas, and occasional housekeeping lapses.

Related guest reviews

6

Tom

26 Oct 2025

·

Stayed 1 night

Smelled strongly of a backed up sewer pipe throughout the lobby, elevator, and common areas which is unacceptable considering it’s on the expensive side for the area. Walls were paper thin and every time a neighboring room ran water or flushed a toilet it was very loud in the room. Hotel staff were great and extremely friendly and the room was clean.

6

John

28 Feb 2023

·

Stayed 1 night

Sheets bedcovers dirty chairs stained

8

Haley

12 Jul 2024

·

Stayed 1 night

The staff was friendly and accommodating. They moved us to another room when we discovered that the floor in our first room was not clean. The room was comfortable. The breakfast area was definitely was more of a grab and go style. We would stay again if in the area.

6

Thomas

15 Nov 2023

·

Stayed 2 nights

Run down facility that was dirty and dingy

6

Kathleen

30 Apr 2023

·

Stayed 1 night

The property was being renovated, so there was no breakfast included as listed when we made the reservation. Our non-smoking room smelled musty and like a smoker had lived there for ten years. It was a bit grimy - needed a deep clean.

10

Amy

24 Jul 2024

·

Stayed 1 night

There was short wiskers all in the tub and shower curtain. Clearly not from me.

4

Brandon

23 Jul 2024

·

Stayed 2 nights

The bed was comfortable. But the room, bathroom, hallways were filthy. Cleaners are doing bare minimum if anything at all to clean rooms. I was honestly afraid of getting athletes foot in the shower

8

CORY

8 Jan 2023

·

Stayed 19,364 nights

I liked that the room felt spacious and that the bathroom was somewhat roomy. I was just dissatisfied with the cleanliness of the room, especially the bathroom when I arrived. Lots of hair all over the shower and toilet paper in the toilet. Microwave was broken but refrigerator worked great and was very happy to have that!

4

carmen

11 Apr 2025

·

Stayed 1 night

The area and property is good now the room is a different story. Heat and a/c don't work. The fan in the bathroom don't work. We found old receipts im guessing from previous guest which that tells me they didn't clean the room properly.. for being a holiday inn i would of expected better

6

Rebecca S

30 Nov 2023

·

Stayed 1 night

Check in went smoothly, very friendly staff. However, our ion had a terrible sewer smell. Staff did immediately change our room.

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Rooms

Many rooms are spacious with comfortable beds and some updates. However, multiple reviews cite thin walls and plumbing noise, plus occasional in-room issues like weak water pressure, loose fixtures, and TV or internet problems.

Related guest reviews

10

JENNIFER

20 Oct 2024

·

Stayed 1 night

The bed was the most comfortable bed I have slept in at a hotel in forever!! Best part of the stay! ☺️

6

Pak

16 Aug 2023

·

Stayed 1 night

Door to the open and are very loud. You can people conversation in the hallway. You can other rooms toilet flush.

6

Tom

26 Oct 2025

·

Stayed 1 night

Smelled strongly of a backed up sewer pipe throughout the lobby, elevator, and common areas which is unacceptable considering it’s on the expensive side for the area. Walls were paper thin and every time a neighboring room ran water or flushed a toilet it was very loud in the room. Hotel staff were great and extremely friendly and the room was clean.

8

Mitchell

10 Nov 2024

·

Stayed 2 nights

Water pressure was weak. Bed sheets didn’t fit mattress. The rest was good

8

Jodi

18 Sept 2025

·

Stayed 1 night

The shower wasn't great and the Internet connection sucked.

4

Deborah

12 Sept 2025

·

Stayed 1 night

Our stay was fine overall—nothing fancy, no frills. The property is currently under construction, but the staff was very nice and accommodating, which I truly appreciated. The main reason for my low rating is the TV service. During our stay, the television went out completely, and we weren’t able to watch anything in the room. In 2025, this feels pretty unacceptable. At the very least, the hotel should have offered a credit or some type of compensation to guests, since this wasn’t an isolated issue but something that affected everyone due to the service outage. While the staff did a good job, the lack of such a basic amenity really overshadowed the experience.

6

Paulette

4 May 2025

·

Stayed 1 night

We were disappointed in all the noises you can hear from neighboring rooms. Toilet, sink and shower are all very loud. Not much of a breakfast. Have stayed in holiday inns before and have had much better breakfasts. Expected a bit more for $200.00 per night! Expensive

6

Candi

21 May 2023

·

Stayed 1 night

Had this been my first stay at a Holiday Inn, I probably would find somewhere else to stay in the future. When I say everything was Meh, I mean EVERYTHING. First thing I noticed was that it looks a bit run down when you leave the lobby. My room is very small compared even to the other Holiday Inns in the area I usually stay. Curtain track is hanging on by a thread. Mildew on the tub. Hot breakfast was microwave jimmy dean. I'm keto and stay at holiday inns so I can eat some eggs and meat and go on with my day-not a single thing I could eat here. The room was clean enough, the staff was friendly, but I stayed here because the other HI's were full and now I see why. Wouldn't stay in this one again.

10

Melinda

10 May 2024

·

Stayed 1 night

The room was very nice, large, quiet and updated. The bed was very comfortable. The only downfall is the breakfast. They do offer some grab-and-go type items. It would be much nicer to have a better selection of hot foods that you don't have to microwave. Front desk staff was friendly and helpful.

8

David A.

19 Oct 2024

·

Stayed 2 nights

Clean and comfortable. Toilet too low and refrigerator froze everything SOLID overnight. No options for temperature.

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Service

Staff are repeatedly described as friendly, welcoming, and accommodating, with quick check-ins and helpful problem-solving. A few guests experienced reservation or front-desk issues and unmet promises.

Related guest reviews

2

Dave

21 Apr 2023

·

Booked room 2 months in advance. Hotel canceled my reservation 3 hours before I tried to check in. Could not find reservation when attempting to check in because reservation was under “Dave” and not “David”. Reservation was not found using last name.

10

Teresa

7 May 2023

·

Stayed 1 night

Evelyn at the front desk was so accommodating and helpful with an early check in and fresh coffee a very tired traveler. The star was friendly overall! The room was just perfect too! Will stay here again!

6

Tom

26 Oct 2025

·

Stayed 1 night

Smelled strongly of a backed up sewer pipe throughout the lobby, elevator, and common areas which is unacceptable considering it’s on the expensive side for the area. Walls were paper thin and every time a neighboring room ran water or flushed a toilet it was very loud in the room. Hotel staff were great and extremely friendly and the room was clean.

6

Mary

15 Aug 2024

·

Stayed 1 night

We booked a king with sofa bed. They gave us a king with a lounge chair and tile us they didn’t have one with a sofa bed available. The last time we stayed there a light was burned out in our room. Everyday they told us they’d replace it while we were out and they never did. They told us they’d give us a credit and, again, never did.

8

Mark

22 Aug 2024

·

Stayed 2 nights

Room could have been cleaner. The room I booked wasn’t immediately available due to booking on a third party site.

10

Lisa

13 Aug 2025

·

Stayed 1 night

Great staff

2

Stephen

29 May 2023

·

Stayed 1 night

Terrible front desk experince

10

Gretchen

15 Jun 2025

·

Stayed 1 night

Check-in staff was amazing ! Super friendly and helpful with suggestions where to find food.

10

John

18 Aug 2025

·

Stayed 1 night

The room was awesome. The service was excellent.

10

Stephen

9 Aug 2023

·

Stayed 1 night

Despite asking for a quiet room away from families and dogs, the room next to me was occupied by a loud family with lots of children running in the hall, doors slamming, etc. Front desk kindly moved me to another room on a higher floor with no questions asked!

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Location

Convenient for visiting SIU and nearby Carbondale, with several notes about quiet surroundings.

Related guest reviews

10

Jamie

17 Aug 2024

·

Stayed 1 night

Easy check-in/check-out. Clean room. Friendly staff. 6 min to Carbondale.

10

Jeanette

11 Mar 2025

·

Stayed 1 night

Great location

10

Erin

25 Sept 2023

·

Stayed 1 night

Very quiet. Convenient.

10

Tangela

22 Feb 2024

·

Stayed 1 night

Great stay! No hassle parking and the hotel was wonderful.

10

Jason

7 Jul 2025

·

Stayed 1 night

Amazing stay, quiet and safe location. Minutes from Walker’s Bluff

8

Roxanne

7 Apr 2025

·

Stayed 1 night

We booked the Holiday Inn in Carbondale as our son had a tour of SIU. It is a quck drive to campus. We asked to check in and hour early and was told we needed to join HGI in order to do that. The desk clerk enrolled us. The room was clean and spacious. Breakfast was just ok. Nothing hot. And they did not have white milk for the cereal. I think they are remodeling in order to have a hot breakfast.

8

Elsa

8 May 2023

·

Stayed 1 night

Very convenient for a quick stay to visit my son at SIU. Friendly staff & good location.

10

Robin

17 Aug 2023

·

Stayed 2 nights

The property was conveniently located for dropping our freshman off at college. The hotel catered to the families of freshman.

10

Danielle

18 Mar 2025

·

Stayed 1 night

Clean, quiet, and close to several food options. Staff were friendly, and check in was quick and easy.

10

Michelle

21 Jun 2025

·

Stayed 1 night

When booking online sometimes you never know what you’re going to get until you get there. We went so we could stay close to Southern Illinois University. It was great location and it was clean. The staff was friendly, but the only thing I honestly was looking for was cleanliness.

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Dining

Breakfast has been limited to grab-and-go items during renovations, with frequent reports of little variety and items running out or no hot options. Occasional positive mentions exist, but expectations for a full hot breakfast often aren’t met.

Related guest reviews

8

Janet

23 Feb 2025

·

Stayed 1 night

Breakfast was packaged cold items. Hope the hot breakfast update happens soon. But clean and comfortable hotel.

10

Karen

15 Jun 2025

·

Stayed 1 night

The breakfast was almost nonexistent. But the staff was excellent.

8

Trisha

7 Nov 2025

·

Stayed 1 night

Room was great. Breakfast was subpar and coffee was empty before 8am.

8

Rebecca

2 Jun 2025

·

Stayed 1 night

Pool was clean. No hot breakfast.

8

Sue

16 Aug 2025

·

Stayed 3 nights

The room we reserved was very large. The pool was nice. The breakfast was only prepackaged food. One day our bed was not made which was annoying since I even told the housekeeper that we were leaving and she could do our room.

6

Janet

17 Jun 2024

·

Stayed 1 night

The choice at breakfast was cereal or a granola bar. As a diabetic, I would have preferred a protein, like eggs. This is the FIRST Holiday Inn Express I’ve been to that the breakfast has been disappointing. We ended up going elsewhere to eat.

8

Roxanne

7 Apr 2025

·

Stayed 1 night

We booked the Holiday Inn in Carbondale as our son had a tour of SIU. It is a quck drive to campus. We asked to check in and hour early and was told we needed to join HGI in order to do that. The desk clerk enrolled us. The room was clean and spacious. Breakfast was just ok. Nothing hot. And they did not have white milk for the cereal. I think they are remodeling in order to have a hot breakfast.

2

Joan

23 Nov 2025

·

Stayed 3 nights

This hotel’s condition is unacceptable for it being a Holiday Inn and for what the room rates are. It has not been remodeled in forever, there was only grab and go breakfast which wasn’t even put out on time and even the elevator inspections were expired! Will never stay here again.

6

Polly

19 Aug 2025

·

Stayed 3 nights

This hotel is under renovations in the breakfast area. No hot breakfast until renovations are completed. Booked a king room and got 2 queens. People next to us were very loud all night. Otherwise it was a nice clean and comfortable room

6

Steven

28 Jul 2025

·

Stayed 2 nights

The breakfast wasn’t much of anything and no one was monitoring it so they were out of everything we wanted. The lights on the smoke detectors were very bright as well.

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Month	Average price
January	US$105
February	US$103
March	US$116
April	US$132
May	US$125
June	US$115
July	US$108
August	US$117
September	US$135
October	US$144
November	US$123
December	US$106

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $158
20 $108	21 $108	22 $108	23 $123	24 $139	25 $155	26 $151
27 $104	28 $108	29 $108	30 $108

Su	Mo	Tu	We	Th	Fr	Sa
				1 $116	2	3 $142
4 $116	5 $120	6 $116	7 $116	8 $116	9 $165	10 $169
11 $108	12 $112	13 $116	14 $116	15 $149	16	17
18 $107	19 $103	20 $117	21 $109	22 $109	23 $187	24 $174
25 $114	26 $103	27 $103	28 $103	29 $109	30 $191	31 $191

Holiday Inn Express & Suites Carbondale - University Area

Prices for Holiday Inn Express & Suites Carbondale - University Area

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Accessible (Mobility Accessible)

Standard Room, 2 Queen Beds

Standard Room

Suite, Multiple Beds

Standard Room, 2 Queen Beds, Accessible (Mobility Accessible)

Standard Room, 1 King Bed

Guest reviews of Holiday Inn Express & Suites Carbondale - University Area

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express & Suites Carbondale - University Area

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