Name: Fairfield Inn & Suites Cherokee
Address: 568 Painttown Road, Cherokee, North Carolina, United States of America, Cherokee, North Carolina, US
Price range: $96–$375 per night
Rating: 8.63

What guests think

Fairfield Inn & Suites Cherokee earns consistent praise for its walkable location across from Harrah's casino, while reviews also point to uneven experiences with housekeeping, room maintenance, noise control, and promised amenities that together create a mixed overall impression.

Many guests liked clean rooms and the hot breakfast, while others reported dirty bathrooms, mold, and inconsistent replenishment. Rooms draw repeated notes about hard or worn mattresses, noise from the road or other guests, and issues like broken window latches, A/C problems, and Wi-Fi/TV outages. Service is often friendly, though reports of rudeness, long waits, overbooking, and room-type downgrades appear; the pool was frequently closed or not as advertised. Expect a convenient base with variable upkeep and reliability.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are limited; several guests reported the pool was closed, unavailable, or dirty, and some common-area amenities did not work. Few other facilities were noted in reviews.

Related guest reviews

4

Rhonda

Jul 23, 2023

·

Stayed 1 night

The AC did not appear to be on in any of the hallways, thte pool was closed and the area around the hotel property was grown up and abandoned. This being said, the biggest issue was checking in. We were told the king room we reserved thru Expedia was not available. The check in person said if we were given a king room the rate would increase. The manager told us it doesn't really matter what you book thru Expedia, they only guarantee you a room. We were finally given a king room (manager said he would have to kick someone else out of the room) but the entire experience left a bad taste. .

4

Kimberly

Oct 19, 2023

·

Stayed 3 nights

You can not get into the hotel until 3.00 pm They said that they had a pool and didn't but when we look around there was a pool water was dirty. Same breakfast just eggs and sausage very disappointed for the money 260 a night

4

Sarah

Jun 27, 2023

·

Stayed 2 nights

The swimming pool was dirty. The water was cloudy and smelled like algae. I complained, but the next day there was no improvement. The hotel did not initially provide towels for all four of us.

6

JOE

Sep 10, 2023

·

Stayed 2 nights

Lobby—- No tv that worked & coffee cold

4

theresa

Nov 3, 2023

·

Stayed 1 night

I booked this property because it said it had an indoor pool. Will it didn’t. I was told corporate had not removed it on line. This was VERY DISAPPOINTING. I could have booked a hotel down the road that had one for less money. I will not stay there again.

8

Trimika

Aug 25, 2025

·

Stayed 1 night

Our family trip was good. I booked my room here because the site said it had a pool, this would be great for our children to keep them occupied while the others go to the casino. but when we checked in there was no pool. Other than that our stay was great.

8

Robert

Oct 3, 2023

·

Stayed 1 night

No front desk help. Had to wait 30 minutes for someone to arrive. TV wasn’t working and when I called the front desk they said they changed their system and wasn’t sure how to fix. Offered no credit or apology. Pool was out of service.

2

Kim

Apr 19, 2025

·

Stayed 1 night

Advertised a pool And Did not have one.

6

Kirstie

Mar 29, 2024

·

Stayed 1 night

The pool was the only reason we booked this hotel, and it’s closed. Very disappointed, staff was very kind though.

8

Elbert

May 10, 2023

·

Stayed 3 nights

Actually closer to casino than staying at casino hotel. Very basic room and amenities. Room has no clock no channel guide. Basic breakfast

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AI-generated summary based on recent guest reviews

Cleanliness

Feedback is mixed: many guests found rooms and public areas very clean, but multiple reviews cite dirty bathrooms, mold, stained items, and lapses in housekeeping.

Related guest reviews

2

Antony

Aug 5, 2024

·

Stayed 1 night

Room was pretty unclean with lots of mildew in bathrooms and on windows. Air conditioner was marginally functional. Wife and I left as early as possible after 1-night stay.

10

Christopher

May 30, 2025

·

Stayed 3 nights

The property and the staff were first class. Everything was very clean. The only thing that I thought should be better was the refrigerator. Expecting that I brought my own ice chest so it wasn’t an issue.

10

Pam

Apr 30, 2025

·

Stayed 1 night

Friendly staff, helped with everything we needed for an enjoyable stay. Room was very clean and smelled fresh

6

Paul

Oct 20, 2023

·

Stayed 1 night

The bathroom had black mold all over and the bathroom floor looked like a dirty mop was run over it. The rest of the hotel was nice though.

4

John

Nov 6, 2023

·

Stayed 1 night

Front desk was great. Rooms (we had two) were both filthy. Wives were afraid to step foot in either shower. Toilets had not been cleaned prior to our arrival. Room did not appear to have been vacuumed. Good location, though. That might be what they are charging for.

4

Megan

Aug 22, 2025

·

Stayed 1 night

Our hotel bathroom was dirty when we checked in. There was a used razor still in the shower as well as an opened can of shaving cream as if the cleaning staff never even touched the shower when cleaning. The towels had stains on them. And the staff were very rude. The only good thing about this hotel was how close it was to the casino.

10

Deborah

Jun 18, 2025

·

Stayed 3 nights

Hotel was very clean. Staff members were kind and friendly. Breakfast had a variety of food and it was good.

10

Donna

Dec 22, 2025

·

Stayed 1 night

Clean room courteous staff

4

Caroline

Dec 10, 2025

·

Stayed 4 nights

I actually did leave a review earlier but through Marriot. The room wasn’t cleaned, the door did not shut properly when leaving. The next day after departure, I reported that Apple earbuds were left on the bed closest to window. No one called back say if found or not so I called back today. They said cleaning ladies hadn’t found it and that ‘they were good at that sort of thing’ - as good as following up with customer? - as good as cleaning room? The lady said she would transfer me to manager but I hung up after being on hold for a longer period than I had time for. It’s concerning because I know I used those earbuds only in the hotel room and I knew right away when unpacking that I left them. My fault for leaving them of course and I’m upset with myself but I really thought it wouldn’t be a problem finding them as they are in a case and not just small ear buds.

2

Albert

Feb 8, 2023

·

Stayed 1 night

The room was a lockout with a family on the other side. Their child cried constantly while I was trying to take a nap in the afternoon. I was up late at Harrah's and excited to sleep in the next day. But the family in the room next to mine was up at 8 am with the same child running around and laughing. It sounded they were actually IN my room. I could hear their conversations clearly. Also, there were puddles of urine under the seat of the toilet. Clearly, the cleaning staff didn't bother to lift the seat while cleaning. For nearly the same price, I could have stayed at Harrah's. At nearly $300 for one night, this is the worst value in Cherokee (by far).

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AI-generated summary based on recent guest reviews

Rooms

Room experience is inconsistent, with recurring complaints about hard or worn mattresses, noise from the road or other guests, and maintenance issues like broken window latches, cracked or slippery tubs, A/C problems, and Wi-Fi/TV outages. Some guests did find rooms spacious, quiet, or comfortable.

Related guest reviews

6

Donna

Feb 10, 2024

·

Stayed 3 nights

The mattress in the king suite was completely worn out. I felt like I slept with a board under my spine.

8

Neill

Jul 16, 2025

·

Stayed 2 nights

Spacious Room, friendly staff, comfortable bed and quiet. Only thing I was disappointed in was the shower. The tub area was extremely slippery and the shower curtain hung into the bottom of tub about 4 inches too long. It felt tight with the shampoo/conditioner/soap dispensers up at the front instead of the bottom end of the shower wall.

10

James

Apr 19, 2025

·

Stayed 1 night

Have stayed here before staff always courteous and friendly. Only thing to mention was the air conditioning in our room did not work.

8

Michael

Sep 22, 2024

·

Stayed 1 night

It was great with the exception of the noise we were on the second floor right by the Main Street. Other than that it was pretty good.

4

Sherry

Mar 3, 2024

·

Stayed 2 nights

The Marriott room was excellent and staff was so accommodating! Unfortunately, the noise from the room above kept us awake most of the night. We called the staff early in the morning and they quickly checked the situation and it was handled. Same thing the following night!!! Excellent stay other than NO Sleep!

8

Larry

Jan 26, 2024

·

Stayed 2 nights

Overall a very nice hotel. All the staff were friendly & accommodating. Room was modern & clean. Continental breakfast was standard. Great location closest to Harrahs casino. Only negative was no soundproofing in room. Could hear person next door snoring during the night & we did not have a connecting room. Would suggest a top floor non connecting room. If & when we revisit Cherokee we would definitely stay here again!

4

Michael

Aug 21, 2023

·

Stayed 3 nights

Our last two days and nights we were with our t.v. and I ternet

8

Michelle

Aug 25, 2024

·

Stayed 1 night

Bathtub was cracked. Bed was to hard.

6

Katrina

Oct 26, 2025

·

Stayed 1 night

We were given room 112 first floor, got to the room and the window latches were broken and the window didn’t lock. Ask the front desk to move us, they moved us to the 2nd floor and the window latches were also broken and the window didn’t lock, but being on the 2nd floor we kept this room. Would definitely recommend checking the windows if staying on the first floor.

8

Josh

Jun 11, 2023

·

Stayed 1 night

I stay at this hotel quite frequently but I learned something new on this trip. Ne er stay at the end of the hotel closest to the road if you want a goid nights sleep. Traffic never stops going by and the side door never stops opening and then slamming shut. Stay at the back and on an upper floor.

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AI-generated summary based on recent guest reviews

Service

Often friendly and helpful, but several guests encountered rude or unresponsive service, long waits, and overbooking or room-type downgrades at check-in.

Related guest reviews

4

Rhonda

Jul 23, 2023

·

Stayed 1 night

The AC did not appear to be on in any of the hallways, thte pool was closed and the area around the hotel property was grown up and abandoned. This being said, the biggest issue was checking in. We were told the king room we reserved thru Expedia was not available. The check in person said if we were given a king room the rate would increase. The manager told us it doesn't really matter what you book thru Expedia, they only guarantee you a room. We were finally given a king room (manager said he would have to kick someone else out of the room) but the entire experience left a bad taste. .

2

Renee

Jul 14, 2024

·

Stayed 1 night

I would have rated better if I had stayed. Got there and had no room because they over booked. Wasn’t happy at all.

2

Tonya

Aug 10, 2025

·

Stayed 1 night

Please be advised when booking through a third party site they can downgrade your room to something else than what you paid for. The staff member that checked me in was very rude and not pleasant at all. I spoke with the manager and she had more pleasant attitude seemed to care and told me what I needed to do.

8

Robert

Oct 3, 2023

·

Stayed 1 night

No front desk help. Had to wait 30 minutes for someone to arrive. TV wasn’t working and when I called the front desk they said they changed their system and wasn’t sure how to fix. Offered no credit or apology. Pool was out of service.

10

Chris

Jun 8, 2025

·

Stayed 1 night

Very friendly and easy check-in and out process

6

Shelley

Dec 12, 2025

·

Stayed 1 night

Reserved two king rooms months ago. We were given two rooms with two double beds. Hotel had over sold their king rooms, so the king rooms were given to the highest paying customer

2

Karina

Jul 28, 2025

·

Stayed 1 night

Corni in front desk is rude. I never come back at this property

10

Ricky

Jun 20, 2025

·

Stayed 3 nights

Great location. Clean, very quiet. Front service desk staff was very friendly and helpful.

10

Karen

Jul 11, 2025

·

Stayed 2 nights

Friendly helpful staff. Can always count on Marriott hotels for super cleanliness and friendly staff. Great breakfast choices too.

4

Caroline

Dec 10, 2025

·

Stayed 4 nights

I actually did leave a review earlier but through Marriot. The room wasn’t cleaned, the door did not shut properly when leaving. The next day after departure, I reported that Apple earbuds were left on the bed closest to window. No one called back say if found or not so I called back today. They said cleaning ladies hadn’t found it and that ‘they were good at that sort of thing’ - as good as following up with customer? - as good as cleaning room? The lady said she would transfer me to manager but I hung up after being on hold for a longer period than I had time for. It’s concerning because I know I used those earbuds only in the hotel room and I knew right away when unpacking that I left them. My fault for leaving them of course and I’m upset with myself but I really thought it wouldn’t be a problem finding them as they are in a case and not just small ear buds.

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AI-generated summary based on recent guest reviews

Location

Highly convenient across the street from Harrah's casino and walkable to nearby spots; a few guests noted traffic or outdoor noise in rooms near the main road or patio.

Related guest reviews

8

Cindy

Jun 23, 2024

·

Stayed 1 night

Excellent customer service from the front desk at check in/checkout. Kitchen staff was super nice and helpful Room was clean and had all the necessities needed. Only reason for the 4 stars is due to the hard lumpy mattress which made for a restless night. My husband, who could sleep on a park bench and be comfortable, found the mattress to be uncomfortable. Hotel is located right across the street from the casino entrance which was super convenient.

10

Kathleen

Feb 9, 2025

·

Stayed 1 night

This hotel is directly across the street from the Casino. The breakfast was great. The hotel is a little dated, but very clean. The staff could be a little friendlier.

10

Sandra

Apr 14, 2025

·

Stayed 1 night

I liked the fact that I only had to walk across the street to go directly to the Casino

8

Cotton

Oct 27, 2024

·

Stayed 3 nights

The property is right across the street from Harrahs Casino and the theater. An easy 5 minute walk for an old handicapped person. The breakfast is very good, with a small but good variety. The only thing I didn’t like is the beds were small. I don’t know if it’s because it was a handicapped room? I guess they were full size, but not comfortable for two. I’m glad there were two beds.

8

Iuliia

Sep 2, 2024

·

Stayed 2 nights

Great location, good breakfast.

10

LISA

Feb 19, 2024

·

Stayed 1 night

We would stay here again any time we visit Cherokee. Across the street from the casino and very easy to check in and park.

6

Katie

Jan 27, 2025

·

Stayed 1 night

Convenient location to the casino. Our room was right off the main road so it was pretty noisy at night. Did not have hot breakfast while we were there due to being "Short staffed".

10

Margaret

Nov 30, 2024

·

Stayed 1 night

Great facility. Location great for casino (across the street from main door).

10

Saulius

Oct 12, 2023

·

Stayed 3 nights

clean, well maintained, excellent location.

10

Sindhy

Feb 19, 2024

·

Stayed 1 night

I stayed here because of the proximity to the casino. It was great, it’s literally a 3 min walk to the casino, really convenient for half the price of the casino hotel. It was clean, the area was quiet and the breakfast was really good. I would stay here again.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently praised as hot, tasty, and varied, though some stays had poor quality, missing items, or no hot options due to short staffing.

Related guest reviews

10

Kim

Sep 30, 2023

·

Stayed 1 night

Very nice hotel with a comfortable bed and spacious room. The breakfast was excellent.

8

Kevin

Jun 28, 2025

·

Stayed 1 night

The room was ready when i got there. The room was nice and clean but there is wallpaper coming off in the bathroom and the fan in the bathroom very noisy. And the breakfast was nice but there was no cups

10

Kathleen

Feb 9, 2025

·

Stayed 1 night

This hotel is directly across the street from the Casino. The breakfast was great. The hotel is a little dated, but very clean. The staff could be a little friendlier.

8

Cynthia

Aug 1, 2025

·

Stayed 2 nights

Bed was okay but not great. Food was not replenished the first day but was fine the second.

6

Paul

Nov 17, 2024

·

Stayed 1 night

Great property. Great staff. HORRIBLE BREAKFAST!!!

10

Robert

Oct 16, 2023

·

Stayed 1 night

Great hot breakfast and close to casino!

8

Iuliia

Sep 2, 2024

·

Stayed 2 nights

Great location, good breakfast.

10

Angeline

Jul 13, 2025

·

Stayed 2 nights

Stayed at Fairfield Marriott Cherokee for the first time. Every year we visit Cherokee for my fiancé birthday and he enjoyed him self . Easy access to the casino we didn’t need to drive any where we were close to everything we newsss for the weekend . Continental breakfast was great made home breakfast in Brad waffles , eggs, sausage . Etc. the only thing I would ask them is to replace old items . The icecream cone I bought for 3.50 was stale it was not good at all .

10

Karen

Jul 11, 2025

·

Stayed 2 nights

Friendly helpful staff. Can always count on Marriott hotels for super cleanliness and friendly staff. Great breakfast choices too.

6

Katie

Jan 27, 2025

·

Stayed 1 night

Convenient location to the casino. Our room was right off the main road so it was pretty noisy at night. Did not have hot breakfast while we were there due to being "Short staffed".

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AI-generated summary based on recent guest reviews

Month	Average price
January	$149
February	$150
March	$152
April	$150
May	$154
June	$139
July	$139
August	$153
September	$148
October	$180
November	$153
December	$143

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $104	15 $104	16 $104	17 $104	18 $220	19
20 $96	21 $98	22 $115	23 $105	24 $135	25 $253	26 $344
27 $151	28 $141	29 $120	30 $105

Su	Mo	Tu	We	Th	Fr	Sa
				1 $132	2 $333	3 $333
4 $130	5 $130	6 $130	7 $132	8 $137	9 $358	10 $353
11 $130	12 $132	13 $130	14 $133	15 $134	16 $348	17 $356
18 $130	19	20 $132	21 $163	22 $163	23 $375	24 $358
25 $134	26 $132	27 $130	28 $130	29 $130	30 $340	31 $335

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 2 Double Beds, Accessible Bathtub

Suite, 1 King Bed

Room, 1 King Bed, Roll-In Shower

Suite, Multiple Beds

Room, 2 Double Beds, Hearing Accessible (Accessible Bathtub)

Room, 2 Double Beds

Room, 1 King Bed

Guest reviews

Fabulous

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Fairfield Inn & Suites Cherokee

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Prices for upcoming dates