Name: Fairfield Inn & Suites by Marriott Abilene
Address: 3902 Turner Plaza Drive, Abilene, Texas, United States of America, Abilene, Texas, US
Price range: $152–$327 per night
Rating: 8.15

What guests think

At Fairfield Inn & Suites by Marriott Abilene, travelers frequently praise the friendly staff, generally clean rooms, and convenient location near shops and restaurants, while noting recurring issues with the indoor pool and occasional noise from traffic or other guests.

Breakfast is frequently described as good with multiple hot and cold items, though a few guests found choices limited or encountered shortages. Several reviews cite elevator problems and intermittent TV or Wi-Fi outages, alongside dated areas and occasional housekeeping lapses. Service is usually welcoming, but some guests experienced check-in delays or room assignment mistakes. Expect a convenient, friendly stay with variable maintenance and amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The indoor pool is repeatedly reported as very cold or temporarily closed. Multiple guests also mentioned elevator problems.

Related guest reviews

10

clarrissa

Dec 7, 2024

·

Stayed 1 night

Pool heater out and we like to come to a hotel for the indoor pool but the rest was fine.

6

Kelli

Nov 25, 2023

·

Stayed 1 night

The indoor pool was freezing and it may have been a bad assumption on my part, but if you're going to advertise an indoor pool, be sure it is usable. The workout facilities were extremely lacking. The treadmill was out of order and there were no free weights, but a bench. And, the mattress on the pull out bed was filthy. Breakfast was good.

10

Vicki

Jan 20, 2024

·

Stayed 1 night

The property is clean and accessible to places I need to go while I am in town. The only negative is that the elevator isn't working.

10

Tabitha

Mar 21, 2025

·

Stayed 4 nights

It was great, everyone was friendly. Only thing that could have been better was the pool was freezing and it would have been nicer if it were a bit warmer so the kids could have stayed in and swam longer. Due to health conditions I have I couldn’t even get in because of it being so cold. Aside from that everything was great.

2

Jesus

Nov 13, 2023

·

Stayed 1 night

The cleanliness of the rooms where ok, but the restroom floors are breaking apart, the beds must be old because when you would move you can hear the beds squeaking. we also got stuck in the elevator for 30 minutes and kept calling the emergency number and no one would answer the phone so I had to call 911 for the firefighters to show up and lets us out. The receptionist did not care at all that we were stuck on the elevator for that long and just kept saying that her manager was not there to do something about it, so ridiculous.

6

Andrew

Apr 14, 2025

·

Stayed 1 night

Staff was great, building and room was decent but the pool was closed probably due to how nasty it was

8

Rosa

Apr 28, 2025

·

Stayed 1 night

Our stay was great. The staff was friendly and the room was clean. The breakfast was great. The only thing that we didn't like, was that the indoor poor was not working.

10

Jennifer

Feb 18, 2025

·

Stayed 1 night

Very nice breakfast. Multiple hot and cold items. Pool looked murky and I wouldn't have used it. Otherwise felt very clean. Right in the parking lot of a shopping mall. So not a pretty setting, but convenient.

8

jo

Jan 12, 2024

·

Stayed 1 night

Great service , clean, quiet. The only complaint/ concern was a serious problem with the elevator. It had a serious“lurch” as it reached the 4th floor. I was warned at check in- but another gentleman on the elevator with me & I agreed that we were not prepared for that serious of a jump.

6

Donita

Mar 31, 2025

·

Stayed 1 night

Hotel was good - indoor pool was not heated and it was COLD. We only booked a hotel with indoor pool so that we could swim

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Cleanliness

Many reviews highlight clean rooms and common areas, but there are recurring complaints about bathroom odors or grime and a few pest sightings.

Related guest reviews

6

Danny R Johnson

Apr 6, 2025

·

Stayed 3 nights

The staff was friendly and polite. The bed and pillows were soft and comfortable. The overall property appeared clean, except my bathroom had an unpleasant smell, like urine. I bought a spray cleaner and cleaned the toilet and the area around it but the smell remained. So, I’m not sure what it was that I was smelling.

4

Patrice

Oct 14, 2024

·

Stayed 1 night

The breakfast was decent, but the room was dirty and in need of repairs. There were holes in the ceiling, missing tile in the bathroom and the countertop had not been wiped in the bathroom.

2

Brandon

Sep 5, 2023

·

Room had Bedbugs inside. My employee let the staff member aware and they weren't very helpful

10

Jean Claude

Jan 12, 2025

·

Stayed 3 nights

Very clean

10

Robert

May 5, 2025

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Stayed 5 nights

The property was very clean and the staff was friendly and always willing to help.

10

Gaile

Nov 10, 2025

·

Stayed 1 night

Clean room, all good

10

Berlinda

May 28, 2025

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Stayed 1 night

Clean rooms and staff was very friendly.

10

Charles

Sep 27, 2025

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Stayed 1 night

Clean room and facilities

6

Josh

Apr 6, 2024

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Stayed 1 night

This hotel is dated and dingy Mildew on the bathroom ceiling, dead cockroach on the floor.

10

stephanie

Sep 19, 2025

·

Stayed 1 night

Friendly staff, clean room, comfortable bed.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally comfortable but dated, with recurring maintenance issues such as noisy or weak A/C, loose outlets, and occasional TV or Wi-Fi outages; some guests reported noise from the highway or other rooms.

Related guest reviews

10

Virginia

Jun 28, 2023

·

Stayed 1 night

Needed a place to rest in the cool AC while our AC at was being repaired. Very nice staff and clean/nice but dated room decor. only had one elevator and it was a bit slow we weren’t in a hurry but if someone was then they would have to prepared to be patient

8

Christopher

Feb 3, 2025

·

Stayed 2 nights

DIDN'T have internet or cable for most of the stay

8

Tommy

Apr 6, 2024

·

Stayed 2 nights

WiFi/tv never worked while we were there.. they said working on iy

8

Bob

Mar 22, 2023

·

Stayed 1 night

Shower did not work well. To hot or to cold, would not mix.

4

Jerry M

Nov 3, 2024

·

Stayed 1 night

Noisy, to much light coming through the window. Rm 201

6

Timothy

Apr 1, 2024

·

Stayed 2 nights

Electrical outlets throughout the room were so loose that I could not get a good enough connection to power the chargers for my watch or phone. This is a concern that means I won't be returning to this hotel. It's past time for this chain to update and correct the functions before they cause a short circuit that creates a fire.

10

Yolanda

Dec 8, 2024

·

Stayed 2 nights

Very nice rooms and comfortable beds.

6

Jacqueline

Feb 25, 2024

·

Stayed 1 night

The sofa bed was not able to be used because the mattress was so thin, my daughter ended up sleeping on the sofa itself, which meant there were 3 of us in the king bed. Nobody had a good night’s sleep. The breakfast was disappointing compared to other Fairfield Inn properties I’ve stayed at.

6

Carrie

Dec 16, 2024

·

Stayed 2 nights

We stayed in room 300 and it overlooked the parking lot. We could hear vehicles honking as well as an AC/Heating unit that kept turning on and off all night. We had to wear earplugs to sleep.

10

stephanie

Sep 19, 2025

·

Stayed 1 night

Friendly staff, clean room, comfortable bed.

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AI-generated summary based on recent guest reviews

Service

Staff are widely praised as friendly and helpful. However, some guests reported check-in delays, room assignment errors, and unhelpful responses during issues.

Related guest reviews

2

Debra

Jun 4, 2023

·

Stayed 1 night

Wasn’t able to check in after having a reservation. Very incompetent staff. System was supposedly down so they wouldn’t let us stay. Had to find another hotel spur of the moment when we had plans we were almost late for. Will not even try to stay again and I better not be charged for a room I wasn’t even able to see.

4

Shay

Mar 15, 2025

·

Stayed 1 night

Check in is at 3 showed up 3:30 for 2 rooms that had been reserved and no rooms available not cleaned yet only have 2 people to clean 45 rooms told have to come back when ready would call per front desk . Called back in an hour has one room and never called back about 2nd we got 2nd room 4 hours later no apology no discount & rude front desk . Won’t go back do recommend residence Inn Marriott Abilene stayed there prev night know how to treat their customers

10

Paul

Feb 25, 2025

·

Stayed 2 nights

A very pleasant stay, Logan at the front desk was very helpful-thanks!

10

Lirio

Feb 3, 2025

·

Stayed 1 night

The check in clerk was extremely cordial and welcoming. He went out of his way to be helpful try to make my stressful situation better.

6

Jennifer

Dec 30, 2024

·

Stayed 1 night

When I booked our room I requested a room on the top floor so that we would not have to hear people above us moving around. I received a text back saying they would be happy to accommodate. I checked in and was given a room on the top floor=happy. I took the keycard to get into the room and I entered a room that was already occupied! This was frightening and embarrassing! I don’t like that I was able to freely enter someone’s room. Makes me concerned that other mistakes could happen that would jeopardize my family’s safety. I went back to the front desk and told them what had happened. They blamed another clerk, said our name was similar to the ones that were in the room, and then gave us another room on a lower floor. No apology given and we had noisy people over us, which is what I was trying to avoid by requesting a top floor room. Overall the hotel was ok, but this experience has left a bad taste behind. It is unsettling that I was able to gain access to someone else’s room due to the lack of competency of the front desk staff.

10

Robert

May 5, 2025

·

Stayed 5 nights

The property was very clean and the staff was friendly and always willing to help.

10

Jessica

Jan 3, 2026

·

Stayed 1 night

staff was kind

10

Breyton

Jan 17, 2025

·

Stayed 1 night

The staff was awesome - super nice!

10

Kathy

Jun 30, 2024

·

Stayed 1 night

The front desk at check in, Erin was very professional and courteous answered all of our questions that we had. She rocks. At check out, the front desk was professional and courteous also. Ill be staying there again.

10

Joseph

Aug 6, 2024

·

Stayed 2 nights

Excellent customer service and friendly staff.

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Location

Convenient location near a mall, shops, and restaurants, good for events and stopovers. Some traffic or parking-lot noise reported.

Related guest reviews

10

Susan

Jun 14, 2024

·

Stayed 1 night

Everything was great but there was a lot of road noise from the highway.

10

Ashley

Jan 20, 2025

·

Stayed 2 nights

Comfortable stay with restaurants and shopping surrounding

10

Jade

Mar 28, 2024

·

Stayed 1 night

Many things around you: Target, Arby’s, Chipotle, etc. easy to find. staff was nice!

10

Tommy

Sep 17, 2023

·

Stayed 1 night

Everything went smooth great location, plenty to see and do in the immediate area.

10

Jennifer

Feb 18, 2025

·

Stayed 1 night

Very nice breakfast. Multiple hot and cold items. Pool looked murky and I wouldn't have used it. Otherwise felt very clean. Right in the parking lot of a shopping mall. So not a pretty setting, but convenient.

10

Gloria

May 10, 2025

·

Stayed 1 night

Was perfect location for our grandson's graduation. Thank you!

10

Ronnie

May 5, 2025

·

Stayed 3 nights

Good location, lots of stores around. Nice breakfast.

6

Steve

Feb 19, 2025

·

Stayed 1 night

Good location for dining and shopping. I was only there one night for granddaughters basketball game.

6

Carrie

Dec 16, 2024

·

Stayed 2 nights

We stayed in room 300 and it overlooked the parking lot. We could hear vehicles honking as well as an AC/Heating unit that kept turning on and off all night. We had to wear earplugs to sleep.

10

Vicki

Nov 3, 2024

·

Stayed 3 nights

Good location, close to restaurants and Target

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AI-generated summary based on recent guest reviews

Dining

Breakfast is often praised for being hot and varied, but a few reviews noted limited options or items running out.

Related guest reviews

8

Wayne

Apr 28, 2025

·

Stayed 1 night

Would have liked some healthy options for breakfast

4

paul

Mar 12, 2024

·

Stayed 2 nights

Definitely won’t be staying here again. Beds are unnnnncomfortable & they charge you extra fees when you check out including a BS parking fee….seriously???? You don’t park my car for me and it’s an open concrete parking lot..why charge a parking fee??? Breakfast is ok at best and the coffee is brewed like water. Not worth it…plenty of other options here to stay when we come to town.

10

Linda

May 6, 2023

·

Stayed 3 nights

We were very pleased with our first ever stay at a Fairfield Inn & Suites. Our room very comfortabl and the breakfast was outstanding.

8

Rosa

Apr 28, 2025

·

Stayed 1 night

Our stay was great. The staff was friendly and the room was clean. The breakfast was great. The only thing that we didn't like, was that the indoor poor was not working.

10

Jennifer

Feb 18, 2025

·

Stayed 1 night

Very nice breakfast. Multiple hot and cold items. Pool looked murky and I wouldn't have used it. Otherwise felt very clean. Right in the parking lot of a shopping mall. So not a pretty setting, but convenient.

10

Ronnie

May 5, 2025

·

Stayed 3 nights

Good location, lots of stores around. Nice breakfast.

10

Benjamin

May 26, 2025

·

Stayed 1 night

Everything related to my stay was relaxing and wonderful..the breakfast offered was well prepared and hot..any trips to Abilene will definitely include another stay at the Fairfield Inn

10

Latsamy

Apr 13, 2025

·

Stayed 2 nights

Really close to the mall. Great location. Staff was kind. Breakfast was great.

6

Jacqueline

Feb 25, 2024

·

Stayed 1 night

The sofa bed was not able to be used because the mattress was so thin, my daughter ended up sleeping on the sofa itself, which meant there were 3 of us in the king bed. Nobody had a good night’s sleep. The breakfast was disappointing compared to other Fairfield Inn properties I’ve stayed at.

8

Lavada

Feb 27, 2025

·

Stayed 5 nights

Staff was excellent but the truck didn't come in on time and they ran out of food for the last 2 breakfasts.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$186
February	$187
March	$230
April	$243
May	$243
June	$254
July	$221
August	$205
September	$219
October	$221
November	$206
December	$205

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9 $260	10 $229	11 $244	12 $244
13 $152	14	15 $327	16 $273	17 $309	18 $310	19 $289
20 $171	21 $247	22 $289	23 $289	24 $258	25 $299	26 $293
27 $185	28 $268	29 $268	30 $268

Su	Mo	Tu	We	Th	Fr	Sa
				1 $267	2 $268	3 $268
4 $206	5 $268	6 $268	7 $268	8 $268	9 $268	10 $268
11 $201	12 $268	13 $273	14 $269	15 $268	16 $294	17 $289
18 $201	19 $268	20 $273	21 $274	22 $268	23 $268	24 $268
25 $206	26 $310	27 $323	28 $300	29 $268	30 $310	31 $282

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Monthly average prices

About this property

Location

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

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FAQs about Fairfield Inn & Suites by Marriott Abilene

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