Hanoi Riverview Boutique Hotel & Apartment

The staff is friendly, but that is about the only good thing about this hotel. My room was extremely dirty upon arrival. Caked on dirt on the light switches, water stains all over the faucets and showerheads, and the whole floor was dirty. Upon arrival, my AC was not working, the staff told me that it was my fault because I didn’t know how to use the remote when in reality they had to send out a technician later on to fix it. The staff is very friendly, but they are not efficient or attentive. I ordered a food and after over 40 minutes, I asked where my food was, they straight laughed in my face and told me they forgot. After I told him I no longer wanted it. They brought it out for me and proceeded to spill half of it over the table. On my final day, I fell down the metal staircase when leaving the rooftop deck and I hurt myself and I called the front desk to ask for a first aid kit. They acted like they didn’t know what I meant, or how they could help me. I explained to the multiple times that I felt I had bruises and cuts. I even had a small gash on my eyebrow and they said someone would come up to my room with something and no one ever came. I did not feel very respected or taken care of when I was at this hotel. It feels like they know they already have your money so they just do whatever they want to. I’m extremely disappointed and I would never stay here again.

it was very nice for staying

Everything about this property was amazing! This was a last-minute booking made under stressful circumstances, and it immediately gave me peace of mind. After leaving another property early in the morning, I arrived around 9AM and was warmly welcomed by Flower and her staff. Although I knew it was much earlier than the standard check-in time and didn’t expect my room to be ready, they went above and beyond by allowing us to enjoy breakfast at no charge while we waited. What truly made our stay exceptional was the level of care and hospitality Flower provided. She exchanged WhatsApp contact information with us and checked in every day to make sure our needs were being met and that we were enjoying our stay. She made herself available whenever we had questions and genuinely cared about our experience. Flower also allowed us to send our dinner orders directly to her through WhatsApp so she could ensure everything was delivered correctly. On one occasion, she even personally helped deliver our dinner. It was those thoughtful touches and attention to detail that made us feel valued and cared for throughout our stay. The entire staff was friendly, attentive, and welcoming, and the service exceeded all expectations. What started as a last-minute booking turned into one of the best hospitality experiences I’ve had. I highly recommend this property and would gladly stay here again.

Good

Great place! I will stay here again