Name: Norfolk Waterside Marriott
Address: 235 East Main Street, Downtown Norfolk, Norfolk, Virginia, United States of America, Norfolk, Norfolk City County, US
Price range: US$152–US$619 per night
Rating: 8.43

What guests think

At Norfolk Waterside Marriott, guests consistently praise the walkable waterfront location and views, while feedback is mixed on service speed and reliability, room maintenance details, and the practicality of some design choices like glass bathroom doors.

Many rooms are comfortable with river vistas, but guests note thin walls, firm pillows, occasional HVAC or plumbing issues, and that in-room microwaves are generally absent. Cleanliness reports vary from spotless to concerns such as mold, stained linens, or worn finishes. Facilities draw praise for the pool views and M Club, but recurring issues include slow or out of service elevators, cold or closed pool, and parking or valet that is costly and confusing; dining ranges from great breakfasts to inconsistent quality and service. Overall, expect a convenient base with standout views, balanced by intermittent service and maintenance hiccups.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Elevators are frequently slow or out of service, and parking or valet is costly and confusing. The indoor pool has nice views but is sometimes cold, closed for events or repair, and several guests noted maintenance or cleanliness issues; M Club is appreciated.

Related guest reviews

6

Jessica

17 Apr 2023

·

Stayed 1 night

Out of four elevators only one or two were in working order. Made waiting for an elevator from the 17th floor nearly impossible.

10

Etha

5 May 2024

·

Stayed 2 nights

Was very disappointed we could not use the pool due to an event they said was taking place all day at the pool.

10

DIONTE

22 Dec 2024

·

Stayed 2 nights

Only thing the pool was closed for repair so that was one of the main reasons for booking this hotel. Wish the hotel had a better bar. In my opinion the Hilton down the street is a better hotel. SonNext time I’m in norfolk i will not be staying at this location but the Hilton instead.

10

Melissa

29 Jul 2025

·

Stayed 1 night

Great place to stay for events at Waterside and an easy safe walk to The Norva. I scored this for a little less than the courtyard price and it came with a better location and water view. Pro tip: Self Park directly across the street but don’t forget to scan your room key!

8

Jennifer

24 Jun 2024

·

Stayed 1 night

The pool area looks nice on the surface but it’s definitely in need of A LOT of cleaning & repairs. You can see a line of filth on each white height marker tile inside the pool. There are open holes where pool safety railings were removed in MULTIPLE spots. Moldy & mildewy ceiling tiles. Pieces of the “stucco” ceiling parts were falling off. Holes in ceiling. You can’t sit on the pool ledge with your feet in the water because the floor paint is peeling off and will get all over your hands, legs, & swimsuit. Gray electrical box is coming right off the wall on post next to the pool.

10

Shirley

1 Oct 2023

·

Stayed 1 night

The other guwere alloto yell and scream in the lobby and in the hallway of the 14th floor until wee hours in the am. The 2 of the 4 elevators did not work. It was a nightmare trying to get a n elevator to go down to the lobby when checking out.

10

William

10 Mar 2024

·

Stayed 1 night

Having a city garage across the street with a direct access from the 3rd floor was very convenient. Also an easy walk to the maritime museum and the Wisconsin. Nice breakfast room on the 2nd floor and adjacent restaurant on the ground floor was excellent.

8

Gail

8 Oct 2023

·

Stayed 2 nights

The stay was very nice however the elevators did not appear to be all working.

8

Terisha

30 Nov 2025

·

Stayed 1 night

The service was good. Hotel clean and updated, though the craftsmanship of the updates looks like someone was new at painting, hanging things, etc. Linen was clean and no weird smells. Pricy parking and valet, with a confusing way to get to/from the garage to the hotel. They provide instructions on a piece of paper, because they are aware it’s convoluted. Probably need more signage around the garage and inside the hotel, which would elevate the confusion.

10

Natalie

14 May 2025

·

Stayed 1 night

Everything was great- staff was friendly and the views were beautiful. Only downside is the parking. Valet is very slow and the garage gets pricey. Would definitely recommend this hotel!

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Cleanliness

Reports range from very clean rooms to issues such as moldy showers, stained linens, leftover items, and clogged fixtures. Housekeeping consistency appears variable across stays.

Related guest reviews

10

KATHERINE

3 Dec 2023

·

Stayed 1 night

Very clean room. Very nice as expected. However shower is super moldy I have a mold allergy. Sigh.

6

Lauren

28 Sept 2025

·

Stayed 1 night

Did not have a very good experience. Had to wait over two hours beyond check-in time for our rooms, did not receive the requested room types that we had reserved. Towels in the room were filthy, when we stepped on the bathroom floor water came up between the floorboards. Front desk, staff was not apologetic and not willing to compensate. Eventually spoke with management and they did provide appropriate compensation. Not sure we would stay there again.

6

Amy

10 Jun 2025

·

Stayed 1 night

We moved rooms (staff was nice about it) for cleanliness - first room had a water bottle still in it and dirt on the floor. Second room still looked dirty - turns out when a very nice cleaning staff member went back in it was nail polish on the floor and the counter. But it looked dirty. And frankly like blood on the floor by the toilet. Lots of wear & tear. It was convenient and in a nice walkable area but personally I’d say stay somewhere else.

4

David

9 Aug 2025

·

Stayed 1 night

Stains on the sheets and the shower wand was broken. Expected better for the price.

10

Nancy

27 Dec 2025

·

Stayed 1 night

Clean rooms, friendly staff.Nice stay.Would come back.

8

Wanda

25 Jul 2025

·

Stayed 1 night

There was a huge spot of mold in the bathroom over the sink that was disturbing otherwise it was great with an excellent view of the water.

4

Afia

4 Jun 2025

·

Stayed 2 nights

Location was fantastic. Hotel was up to date. Service was outstanding. The staff were very friendly and accommodating—particularly the front desk and car valet team. I rate cleanliness low. We had to wipe down everything in the room to remove hair, dried food, and makeup from prior guests. The showers could benefit from tilex to remove mold and mildew. Thankfully we didn’t spend much time in the hotel.

2

Michelle

14 Jul 2025

·

Stayed 1 night

The hotel was old, neglected, and dirty. Towel bars were broken, wallpaper was peeling, marks on the wall in several places and light switches did not work properly. The elevators smelled like urine. The beds were uncomfortable and we could hear hotel room doors, slamming shut and housekeeping vacuuming other rooms as early as 7 AM. It was not a pleasant experience and was quite surprising for a Marriott.

10

Kevin

26 Aug 2025

·

Stayed 2 nights

Clean, friendly Staff, easy parking, all around great service

2

Stephen

10 Dec 2023

·

Stayed 1 night

Several family members stayed at this hotel this weekend. At least two rooms on different floors had clogged sinks, with one dripping water on the floor. The other had a clogged sink and shower. There was hair stuck to the wall of the shower. In addition there was an open soap wrapper and bar of soap on the sink.

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Rooms

Many rooms are comfortable and modern with excellent river views, though in-room microwaves are generally absent. Guests mention thin walls, frosted glass bathroom doors offering little privacy, and occasional HVAC or plumbing quirks.

Related guest reviews

10

Luisa

14 Oct 2023

·

Stayed 2 nights

Great location, really nice rooms, great view of the waterfront. The only thing that could be improved were the elevators—-it took a while to wait for one and then when we finally got on, it stopped frequently and got full quickly.

8

Larry

30 Mar 2025

·

Stayed 4 nights

Room next door was really loud

8

Pamela

29 Oct 2023

·

Stayed 1 night

Beautiful views, nice updated modern rooms. Walkable to many things around the waterfront. Clock/charger didn’t work. Otherwise great hotel

8

Rose

16 Sept 2025

·

Stayed 4 nights

We really disliked the glass door for the bathroom. We always leave bathroom light on during the night, but close the door most of the way. Through the tinted glass door our room was then MUCH too bright during the night. Also, mattress was just okay.

8

Deborah

25 Aug 2025

·

Stayed 2 nights

We really enjoyed our stay..The only complaints is that the walls are so thin and we heard our neighbors entire conversation….That was so uncomfortable I didn’t want them to hear my husband and I happy time 😉😩

8

Tyrone M

15 Sept 2025

·

Stayed 1 night

Bed pillows are hard and too firm for good night's sleep

8

star

29 Nov 2025

·

Stayed 3 nights

Just stay just missing microwave in room

8

THOMAS

12 Nov 2025

·

Stayed 1 night

The room was great, very spacious and it was just as I ordered. With a great River intercoastal water view.

10

Angela

10 May 2025

·

Stayed 1 night

The room has a beautiful river view!

8

Tonya

11 Feb 2025

·

Stayed 1 night

Everything was good and would have rated it excellent but I need a cup of water around 10-11 pm. I went to the front desk to ask for a cup of water and was told that I had to purchase a bottle for $3. Thinking there should be another option to obtain an 8 oz cup of water. Also it would be great to have a microwave in the room or at least one on each floor instead of having to go downstairs to the lobby.

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Service

Staff are widely described as friendly, accommodating, and helpful, with several standout team members. Recurring complaints cite long or delayed check-ins, misassigned rooms, and uneven communication or follow-through.

Related guest reviews

10

Brenda

26 Aug 2025

·

Stayed 2 nights

great hotel and friendly staff. Overall, the hotel was clean and well-staffed with great service

2

SaVora

24 Nov 2025

·

Stayed 1 night

We canceled the booking due to arriving at 3:30p waiting until 5pm to get the wrong room. They never read the notes on our order.

2

aaron

2 Oct 2025

·

Stayed 2 nights

3 hour wait to check in. Not given room I booked.

2

Donald

29 Apr 2023

·

Stayed 1 night

Do not stay at this hotel. When I arrived, the front desk, staff were frankly rude. They made no effort to explain anything about the hotel, such as the location of the gym or the restaurants. I had a problem with my key and couldn’t get into my room. After two trips to the front office desk, they sent up a maintenance person to let me into the room. He opened the room…… And it was an occupied room. The woman that was staying in the room walked up as I was walking out of her room. To say that it was an awkward and uncomfortable conversation is an understatement. I went back down to the front desk a third time, and explained this terrible situation. The front desk staff were very nonchalant, and basically brushed me off. I would never stay at this hotel again.

6

Amber

26 May 2025

·

Stayed 1 night

The staff was nice. I was not happy, however, with the reservation/check in process. I was provided an email to select a check in time. I was arriving on a cruise ship around 9am. The email from the hotel gave me an option to select a check in time of 10 am. I selected that so I did not have to lug my belongings around and find something to do until check in. When I arrived I was told I can't check on until after noon at the earliest! Why offer that time and allow me to select it if we can't do that! I had to wait around for hours! They did offer to keep my luggage behind the counter, but I was tired and had to wait around for hours before I could check in!

10

Cecilia

6 Mar 2024

·

Stayed 2 nights

Everything was fabulous and the staff was amazing especially the valet team.

4

Donald

30 Apr 2023

·

I will not stay at the Norfolk Waterside Marriott again. When I checked in, I was greeted by indifferent staff that made it clear that were inconvenienced that I was checking in. They did do their job, but just barely. I was not greeted, I was not given explanation about parking or dining or even where the elevators were located. When I went to my room, the key did not work. I went back to the front desk to have the key fixed.....it did not work again, and a service person was sent to my room. He opened the door....and the room was already occupied by a woman. It was a frightening, embarrassing, scary experience. When I went back to the front desk again, no one apologized or explained the situation. In fact, the staff acted like me entering a strangers room was not a big deal. The hotel's valet parking is inefficient. It took a long time for them to retrieve my car. The hotel restaurant was good.

10

Amber

5 Nov 2025

·

Stayed 1 night

Amazing staff and manager!

10

Delbra

17 Apr 2025

·

Stayed 3 nights

From my arrival Zaharia checked me in! She has the heart of leadership, her question to me was” how can I make your stay better?” And she did! I want to thank her for her caring and sharing, I was there for the jazz band competition, and the band from Huston Tollison was the first winner, my reason for being there! No issues with my room I want the hotel to get top rating. Leroy and Antoine from the concierge were very professional and such a pleasure to talk to!!

2

Cody

28 Sept 2025

·

Stayed 1 night

Arrived with a small child at 2pm and didn’t get my room until 7pm. I booked months in advance.

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AI-generated summary based on recent guest reviews

Location

Central waterfront setting that’s walkable to restaurants, museums, cruise port, and event venues. Convenient for exploring downtown Norfolk.

Related guest reviews

8

Monica

30 Aug 2025

·

Stayed 2 nights

Good location to the waterfront.

10

Jessie

17 Sept 2025

·

Stayed 3 nights

The property was very clean. The location was good for walking to nearby restaurants.

8

Michael

9 Sept 2025

·

Stayed 1 night

I stayed overnight on a business trip. I had a few challenges checking in - it seemed their card reader couldn’t read my cards. After that snafu, I found the hotel to be nice, clean and quiet. The hotel was in a good location just a short walk to my meeting. Looking out my window I noticed a little waterfront district, and it was a nice place to spend some time that evening. It was a little tricky to find it, but I had a nice breakfast in the restaurant the next morning. Overall, a great stay.

10

Reginald

3 Nov 2025

·

Stayed 2 nights

Great location, safe, and excellent location to all of the best amenities in the area

10

Catherine

10 Sept 2025

·

Stayed 1 night

Close to the Chrysler event location Nice restaurants within walking distance from the hotel. Don't forget to ask about "Fred", a free shuttle service provided by the City of Norfolk. We tipped the driver of course; who was a very knowledgeable man extremely good at his job who shared points of interest about the City on our ride.

10

Rhonda

27 Aug 2025

·

Stayed 3 nights

My family and I went there for the Norfolk waterfront Jazz Fest. Loved that hotel was just a block away from jaa fest. Multiple places to eat and great sightseeing.

10

Harold

31 May 2025

·

Stayed 4 nights

Great location

6

Dionne

17 Aug 2025

·

Stayed 1 night

It was good to be able to walk from hotel to cruise port.

10

Melissa

29 Jul 2025

·

Stayed 1 night

Great place to stay for events at Waterside and an easy safe walk to The Norva. I scored this for a little less than the courtyard price and it came with a better location and water view. Pro tip: Self Park directly across the street but don’t forget to scan your room key!

10

Gail

5 May 2025

·

Stayed 1 night

Great hotel and location. Walkable and lots of restaurants nearby.

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AI-generated summary based on recent guest reviews

Dining

On-site dining and breakfast range from delicious (including an omelette bar) to inconsistent, with reports of overcooked eggs, limited selection, and slow room service. Some service lapses and pricing concerns were noted, and one guest reported a pest sighting.

Related guest reviews

10

Tennile

17 Nov 2025

·

Stayed 2 nights

everything was perfect and amriah at breakfast was wonderful

6

Erica

22 Mar 2025

·

Stayed 1 night

Room service took over an hour for a bagel and oatmeal, had to end up cancelling due to time. A few outlets in the room didn’t work and the bedside light also wouldn’t turn on. Hotel as a whole was very clean and quiet, staff was kind

10

Susan

29 Sept 2025

·

Stayed 3 nights

Stay was good but didnt like seeing the flying cockroach in the restaurant That was a little disturbing. We were going to eat at the restaurant but after seeing that we opted not too

8

Davida

24 Jun 2025

·

Stayed 5 nights

There was not many options for breakfast for price being charged!

8

Darren

25 Aug 2025

·

Stayed 3 nights

The M lounge breakfast Need to get their Eggs Game update. The eggs are overcooked they taste very old every day.. replenishment was very lackadaisical must be better

10

Stephanie

6 Dec 2025

·

Stayed 2 nights

Everything was perfect from valet when we got there, to check in, the room was great, breakfast was awesome!

10

William

10 Mar 2024

·

Stayed 1 night

Having a city garage across the street with a direct access from the 3rd floor was very convenient. Also an easy walk to the maritime museum and the Wisconsin. Nice breakfast room on the 2nd floor and adjacent restaurant on the ground floor was excellent.

8

Pat

4 Aug 2025

·

Stayed 2 nights

Staff was friendly and efficient. I don't like the not making the room up, they missed it on day 2. But room was large, bed okay, having a desk with outlets was awesome for a road warrior. The restaurant was a different story, service was rotten. The wait staff were standing in the back behind a wall talking and did not bother to poke there head out to see if anyone was waiting. The menu was pricey and limited.After waiting a few minutes, I walked back and asked them if I should seat myself. I had the salmon and it was excellent.

8

Judy

23 Aug 2025

·

Stayed 1 night

Great breakfast, nice bar, good location although pricey, good valet service

10

Lori

30 Aug 2025

·

Stayed 1 night

We had a wonderful stay. The hotel was beautiful. We stayed in a Riverview suite on the 18th floor. The room was clean and well maintained. The rain head shower, hot water and water pressure was on point!!! We found the bed to be extremely comfortable. Room service has some great options on the menu. I’d personally recommend the personal pan pizzas! The indoor pool is on the 6th floor with beautiful views through the glass vaulted ceiling. Water was cool, but quickly became comfortable. We were here Labor Day weekend 2025, but the pool was mostly empty when we used it. Lots of dining and shopping options on the area. The breakfast was included in our stay (as an add on we purchased while booking our stay). Lots of options including an omelette bar. Check-in and check-out was fast and smooth. All of the staff were polite and professional. We will definitely be back again!! Thank you.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$151
February	US$161
March	US$211
April	US$212
May	US$232
June	US$239
July	US$254
August	US$236
September	US$216
October	US$228
November	US$188
December	US$142

Su	Mo	Tu	We	Th	Fr	Sa
				1 $177	2 $260	3 $212
4 $187	5 $275	6 $319	7 $235	8 $177	9	10
11 $202	12 $345	13 $286	14 $275	15 $226	16 $619	17 $383
18 $168	19 $205	20 $286	21 $311	22 $336	23 $346	24 $374
25 $152	26 $169	27	28 $300	29 $286	30 $264	31 $235

Norfolk Waterside Marriott

Prices for Norfolk Waterside Marriott

Monthly average prices

About this property

Location

Room options

Club Room, 1 King Bed with Sofa Bed

Room, 1 King Bed with Sofa Bed, River View

Room, 1 King Bed (Mobility Hearing Access, Roll-In Shower)

Club Room, 1 King Bed with Sofa Bed (Mobility Hearing Accessible, Tub)

Room, 2 Queen Beds, River View

Club Room, 2 Queen Beds

Room, 1 King Bed (Mobility Hearing Accessible, Tub)

Room, 2 Queen Beds

Room, 1 King Bed (Hearing Accessible)

Room, 1 King Bed

Guest reviews of Norfolk Waterside Marriott

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Norfolk Waterside Marriott

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $301
20 $182	21 $244	22 $275	23	24	25	26
27 $168	28 $207	29 $240	30 $189