Hotel whala!boca chica - All Inclusive

We love it the room nice and clean the night disco was awesome we are definitely going back again.

Parking needs improvement

The resort was a remodeled older property but very conveniently located on the beach. The facility map was difficult to navigated so I wish there were more songs to guide you around the resort as it required having to go to reception for guidance a few times. The resort gets very busy and packed on the weekends because the locals get day passes and day drink/party all day long. You can try to find some quiet relaxation on the beach but you will get approached continuously by vendors because the beach isn’t private. The food was good for breakfast and the snacks at the bar were okay too. The lunch and dinner menus are very similar so the options don’t change drastically. The “restaurants” are not that great on the resort but the nearby ones not included in the all inclusive are better options. I didn’t mind the trip overall as it was a three day one only.

It’s everything anyone could need and want. Staff are very friendly and attentive, rooms are cleaned daily. Food was good and for Xmas and New Year they really made it special! It’s right on the beach with private beach, loungers and umbrellas. Two swimming pools and 2 bars. WiFi is available. The only issue we had was limited WiFi in the room which was fixed towards end of our stay and very loud music in the pool bars and especially after 9pm in entertainment area. Also there is very busy bar restaurant just next to hotel that plays loud music at night and significant amount of visitors adds to level of noice

No power generator when light goes out Noisy area rooms key deactivating most of the time 2 or 3 times at day

4 estrellas en general, la habitación estuvo muy cómoda y todo funcionó perfecto, aire acondicionado, agua caliente, la TV, la cama y la limpieza. Los chicos de la recepción fueron muy amables y atentos, Virgilio y Jesús me trataron como un rey. Lo único que no me gustó es que tiene poca variedad de comida principalmente por las noches, pero el chico que hace los omelet en el desayuno es un maestro. En cuanto a los bares mi experiencia fue buena, en especial la atención de nicaury en el bar de la piscina En conclusión es que el precio pagado está más que justificado y satisfecho.

La playa la puede utilizar todo el mundo aunque no tenga brazalete, lamentablemente crea inseguridad, en dos ocasiones vi a la policía correr dos individuos.

Very nice resort for a short get away. a lot of shopping spots and good scenery. The bar was nice but the food wasn’t too memorable. It does get crowded with locals and kids but overall it was a pleasant place.

very nice place, on the beach, good food, entertainment and even fireworks on sat nite. will definitely come back

Is a hotel 3 Star. Don’t have elevator. Is a tiny hotel

as always the staff was very courteous and helpful, especially in the dining facility, the room was very clean, the room was cleaned up early the following day, and every day thereafter.

The room are clean but there Cockroaches in the bed

The rooms were the only thing decent for the price. However, the key cards would constantly block out. The beach was filled with sargassum of which they only cleaned the first day. The smell was of sewage and you could not get in the water. The food menu was not kid friendly, cold and/or poorly prepared. We ate out of the resort most of our stay. The pool water was cloudy and smelled like urine. The staff were incredibly rude and seem bothered by your presence. I would definitely not recommend this place nor ever stay there again!

Room, there is cookrech . It was broken shower faucet. I was unhappy.

The shower water smelled like pure sewage, the toilet was filthy, the sheets are too small for the bed and the tv did not work. I complained the same day I checked in and they told me to run the water and it will go away. It didNOT go away!!!! Couldn’t get pool towels the whole time we were there cause they claimed not to have. The food was NOT good. I will never return.

Unfortunately the pool was nasty and client could not use them. The places need more maintenance. The room needed more up today decorations. this is my 2nd time going. No improvement.

Peor experiencia!! Terminé cancelando y yendo a otro hotel. El staff fue muy amable y responsivo en todo momento. La comida (aunque limitada) muy buen sabor. Nos cambiaron 2 veces de habitación y querian hacerlo una tercera vez pero decidí irme. Puertas dañadas que no cerraban, hongo en la cama de la 2da habitación, todo se escuchaba, sin agua caliente para ducharse y un largo etc. Tienen que darle un update urgentemente a la habitaciones. Olor a humedad terrible. La realidad es que NO lo recomiendo nisiquiera por el costo.

Estadia desagradável! As instalações do hotel são ruins (cama desconfortável, chuveiro não esquenta bem), as refeições e bebidas de baixa variedade e qualidade (bebemos somente água, todo o resto é impraticável), os funcionários trabalham descontentes, provavelmente pelas condições do emprego, e, acima de tudo, as condições de higiene do buffet são assustadoras. Apesar do sistema All Inclusive, sentimos fome durante boa parte da estadia.

Limpieza de la habitación y el lugar

The housekeepers don't clean the bathroom replace with stained towels they don't sweep you have to ask.

La habitación con olor a humedad. No sirve el teléfono.

The room eas different to the app say 2 beds. My room just was one bed

You get what you pay for. The rooms are not great, with hard beds and not enough pillows or sheets/blankets. The staff is often overwhelmed with a lot of limited space. They allow too many day-passes and should cap the amount of people they allow in per day. This puts a strain on the staff and quality of service. Buffet was decent, access to the beach was nice, and many bathrooms on site

Lumpy bed. Water drips from ceiling. Filthy deck no one would use. House phone was just decoration. Close bar closed at 7. Had to walk across resort to get a beer. Then shake down for tip. The A/C was nice and quiet. That’s what raised my score to poor. Arrived at 2 and had to wait until to get room key in nonA/C lobby. At 3 new guest checked in and were taken to their room. Staff acknowledged me but kept taking new arrivals. 45 minutes later they finally took me to room. Horrid customer service.

Pretty sure i was downgraded. The room was nothing like it looks online. Old furniture sandie sheets shower head sprinkled water no toiletries very old mattress.

Room outdated; patio glass door cracked and not on track. Had to ask for clean towels on some days. Shower unsafe because drain didn't drain well making it slippery. Water lukewarm. Noisy after 10pm until 2/3 am. Cats and birds in dining area. Security was very rude and disrespectful toward my son who stopped by to bring me items from the store. The beach was nasty with seaweed and stank for first 4 days. Couldn't get in it.

4 estrellas en general, la habitación estuvo muy cómoda y todo funcionó perfecto, aire acondicionado, agua caliente, la TV, la cama y la limpieza. Los chicos de la recepción fueron muy amables y atentos, Virgilio y Jesús me trataron como un rey. Lo único que no me gustó es que tiene poca variedad de comida principalmente por las noches, pero el chico que hace los omelet en el desayuno es un maestro. En cuanto a los bares mi experiencia fue buena, en especial la atención de nicaury en el bar de la piscina En conclusión es que el precio pagado está más que justificado y satisfecho.

I had never stayed at an all inclusive resort. This is the budget version with a fantastic beach. Which is why we visit. The AC was cold but leaked like it was raining in our bathroom. Room 6406, it is also on the side of the stage. So it was loud from 8-10pm but promptly takes the party to the disco. This time of year it is locals only who really want a vacation with their families. It was wonderful to see them all enjoying themselves. The food was average but plentiful. Plus lots of options to eat on the beach or roadside. Just don’t go alone or too late at night. It was a bit dirty during the day but everything was set to rights by the morning. Tip the staff, they work hard. Overall it is a good hotel that might be a bit overpriced but again it comes with unlimited Presidente beer on draft (bring a big cup) and rum drinks! We definitely got our money’s worth.

The hotel rooms need an upgrade. My room was clean but smelly, specifically the bathroom. We didn’t have hot water, the sink was blocked and we needed to report the matter twice. For hot water, we needed to leave open the shower faucet for almost 15 minutes to get it. If you want to see tv, you can only see local & cable channels. The internet connection doesn’t work for any other tv services. I appreciated the view in my room, was great.

A equipe é cortês e o hotel tem boas instalações. Não espere um hotel 5 estrelas porque ele não tem esta proposta. As camas são um pouco incômodas, o banheiro precisaria ser remodelado, assim como muitas coisas no quarto. Mas, o quarto é espaçoso, o meu estava limpo e o ar condicionado e tv funcionavam muito bem. A internet é meio lenta, mas o hotel não tem também esta proposta. Você deve estar ali para aproveitar a praia. As piscinas estavam cheias, mas tudo dentro do esperado. Não consegui comer no snack bar, deveriam dar melhor treinamento ao pessoal que atende ali. Sempre estavam de má vontade. A comida é boa e bem diversaa. Há muitas opções e o pessoal sempre disposto a servir. Eu voltaria, sem dúvida.. o preço compensa e a praia também! O hotel tem boa estrutura na praia com muitas cadeiras e parece uma área bem segura. Recomendo, mas esteja ciente das limitações a que o hotel se propõe a oferecer. Para mim, retornaria sem dúvidas. A equipe da recepção é muito amável e atenciosa. Consegui minhas toalhas de praia e no final, deu tudo certo!

I recently stayed at your resort and overall had a wonderful experience. The property is beautiful, the atmosphere relaxing, and the staff exceptionally courteous and attentive. However, I am providing a 4-star rating due to two maintenance issues that affected my stay. The first issue involved the keycard to my room. Each day, the card malfunctioned, requiring multiple trips to the front desk for reprogramming. On one occasion, I had to return three times late at night before it finally worked. I informed the staff that the issue might be related to the door lock itself, and, to their credit, maintenance was eventually sent on Tuesday evening to resolve it. The second issue concerned the air conditioner, which leaked continuously throughout my stay. I had to place a towel on the floor to absorb the water and prevent slipping, particularly when getting up at night. Despite these inconveniences, I would like to emphasize the many positives. The food service was excellent, and the staff handled my concerns with professionalism and patience. One breakfast attendant, in particular—an older lady—went above and beyond, treating guests with genuine warmth and care. In conclusion, I truly enjoyed my stay and appreciated the week of relaxation. With some attention to maintenance issues, this resort has the potential to offer a flawless, five-star experience.

Loved the fact that the people there are very attentive and make sure you are taken care of. The staff it’s an A +

Staff stood out!

as always the staff was very courteous and helpful, especially in the dining facility, the room was very clean, the room was cleaned up early the following day, and every day thereafter.

Check in process is unorganized, slow, they only have two computer that te staffhas to share. My firts room had to be change due to bed bug, i showed the video and all they did was change my room not discount and no accommodation dispaite me telling them how frustrated for making me wait almos an hour to check in and having to deal with the bed bug, manager didn come out to talk to me nor i got an apologies The food on the first two night was ok but the rest of my stay ir felt it was the same, too many flies around the food. AC barely worked , roof was leaking.. The outside the room were always clean thats about it, the yard, stairs

Lumpy bed. Water drips from ceiling. Filthy deck no one would use. House phone was just decoration. Close bar closed at 7. Had to walk across resort to get a beer. Then shake down for tip. The A/C was nice and quiet. That’s what raised my score to poor. Arrived at 2 and had to wait until to get room key in nonA/C lobby. At 3 new guest checked in and were taken to their room. Staff acknowledged me but kept taking new arrivals. 45 minutes later they finally took me to room. Horrid customer service.

4 estrellas en general, la habitación estuvo muy cómoda y todo funcionó perfecto, aire acondicionado, agua caliente, la TV, la cama y la limpieza. Los chicos de la recepción fueron muy amables y atentos, Virgilio y Jesús me trataron como un rey. Lo único que no me gustó es que tiene poca variedad de comida principalmente por las noches, pero el chico que hace los omelet en el desayuno es un maestro. En cuanto a los bares mi experiencia fue buena, en especial la atención de nicaury en el bar de la piscina En conclusión es que el precio pagado está más que justificado y satisfecho.

Thanks again to Angel at the front desk and to all the staff who always make our family feel special…see you soon!

MYcond visit, check in is like being in a zoo. My suggestion: Start check in at 1 pm but do not issue the keys until 3 pm. If you are having meals in the main buffet dining room, go as soon as they open, everything will be there to select from and you will get a clean table with all the settings. However, if you go an hour after they start, there are many empty platters just sitting there and when you select a table i guarantee you will have to wait to get your cutlery or a gkass of water.... the service is poor. THESE ARE DIMPKE THINGS THAT CAN IMPROVE THE HOTELS RATINGS.

100% of the time respectful, willing to help, wonderful staff

Location

The resort was a remodeled older property but very conveniently located on the beach. The facility map was difficult to navigated so I wish there were more songs to guide you around the resort as it required having to go to reception for guidance a few times. The resort gets very busy and packed on the weekends because the locals get day passes and day drink/party all day long. You can try to find some quiet relaxation on the beach but you will get approached continuously by vendors because the beach isn’t private. The food was good for breakfast and the snacks at the bar were okay too. The lunch and dinner menus are very similar so the options don’t change drastically. The “restaurants” are not that great on the resort but the nearby ones not included in the all inclusive are better options. I didn’t mind the trip overall as it was a three day one only.

La playa la puede utilizar todo el mundo aunque no tenga brazalete, lamentablemente crea inseguridad, en dos ocasiones vi a la policía correr dos individuos.

Did not enjoy the beach. It has too much seaweeds. The beach is very shallow and not swimable. There are too many boats etc. on a small beach that smells like gasoline all the time. The pool is large and nice but it’s basically a playground for children and young people. It’s hard to enjoy the pool. The food was not good. The staff seemed nice and hardworking.

Is very close to Sto. Dgo.

The resort is in a very sketchy part of town. The beach is public so anyone can come to the beach. Many vendors on the beach selling the same things. Adult pool allowed children. The food was horrible and barely edible. The room was dirty. Smelled musty and had a leak in the bathroom over the toilet. My view was of the trash area and had barbed wire.

Goede locatie aan het strand

The resort was beautiful but areas outside of the resort seem unsafe. Taxi drivers overcharge, beach filled with soliciters.

The staff were great and the property felt very secure. Private beach was very nice

Un hotel conveniente , cerca del arpouerto para el precio es excelente, lo recomiendo

pendant le séjour, souvent coupures de courant et d'eau. Le vin rouge ou blanc servi à table est franchement exécrable.

Good location, clean room with nice sea view Staff service needs be more friendly and helpful when needed. Terrible Food quality, environment and services

Breakfast foods didn't offer fresh fruit smoothie or juices because "blenders we're functioning properly". Breadstuffs did not look fresh. Food selections were very limited. Need more choices due to the limited availability of restaurants around the resort.

the drinks wasn’t what I was expecting everything were free now they have some drinks for free and what they have for free is not worth it if you want something else you need to pay and if i pay for a all inclusive resort you are expecting something better

The food was very bad.

The food needs to improve in choices, the resort charge for too many things extra.

Unfortunate the menú is poor the snacks areas is infested with mosquitos

Food was amazing!!

The shower water smelled like pure sewage, the toilet was filthy, the sheets are too small for the bed and the tv did not work. I complained the same day I checked in and they told me to run the water and it will go away. It didNOT go away!!!! Couldn’t get pool towels the whole time we were there cause they claimed not to have. The food was NOT good. I will never return.

Estadia desagradável! As instalações do hotel são ruins (cama desconfortável, chuveiro não esquenta bem), as refeições e bebidas de baixa variedade e qualidade (bebemos somente água, todo o resto é impraticável), os funcionários trabalham descontentes, provavelmente pelas condições do emprego, e, acima de tudo, as condições de higiene do buffet são assustadoras. Apesar do sistema All Inclusive, sentimos fome durante boa parte da estadia.