Name: Best Western Concord Inn and Suites
Address: 97 Hall Street, Concord, New Hampshire, United States of America, Concord, New Hampshire, US
Price range: US$90–US$207 per night
Rating: 7.98

What guests think

Across reviews, Best Western Concord Inn and Suites is praised for a clean pool and hot tub and convenient access off the interstate, while recurring critiques cite noise from thin floors or highway traffic and uneven cleanliness.

Breakfast generally satisfies with hot and cold options, though several guests reported lukewarm items or a basic spread. Rooms are often spacious, though mattresses can be very firm and some layouts and finishes feel dated. Service is widely described as friendly and accommodating, with occasional lapses in responsiveness. A practical choice if you value amenities over upscale touches.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The indoor pool and hot tub are a consistent highlight and generally clean, though there were occasional closures and limited towels. The small gym has issues (e.g., broken or unclean treadmill), and winter parking/plowing drew complaints.

Related guest reviews

10

Shawn

16 Apr 2024

·

Stayed 1 night

Solid experience. Friendly staff. Pool and Whirlpool where open for long times and clean.

6

Tracy

9 Aug 2024

·

Stayed 1 night

The staff was friendly and the room was comfortable, however its proximity to the highway meant that I heard the trucks passing. The treadmill in the gym was covered in sweat from a previous user- which really was kind of gross. Otherwise, everything was really good.

10

Sherry

1 Nov 2025

·

Stayed 1 night

Cozy hotel. Super friendly staff! Pool & hot tub were amazing. Free breakfast was delicious. Nice and quiet

10

Yahira

14 Oct 2025

·

Stayed 2 nights

The room was cozy the pool and hot tub was clean and well maintained. The service and staff was really good. We will definitely be back!!

6

sara

20 Oct 2025

·

Stayed 1 night

The rim was good, nice and fairly comfortable. However, the pool was closed. They had a sign on the door. We asked about using the hot tub, because that was specifically the reason we got that hotel, was for a hot tub. He said he would check and let us know by 8pm, so 1 hour. At 9:45, pool closes at 10, the phone rang to say we could use the the hot tub. We had even called and went to the desk at about 815. No one was there.

10

Deborah

17 Oct 2024

·

Stayed 1 night

The whole hotel was terrific, including the up-to-date spacious room, full satisfying breakfast included and especially that the hot tub and pool were working. Too often these are advertised, but closed. It made my stay awesome!

8

Jean-Ellen

22 Sept 2025

·

Stayed 1 night

The staff were very nice. The pool and hot tub were great. The bed was very comfortable. The breakfast was not so great. I wish they had real yogurt and not having it come out from a machine.

10

Lydia

5 Feb 2023

·

Stayed 1 night

Wonderful staff! Treadmill is not working but the other equipment is. Pool and hot tub are clean and nice.

6

Tracey

16 Jun 2024

·

Stayed 2 nights

Ravi and the rest of the crew were very kind and made us feel welcome. The room was filthy and smelled like sweat, which did not abate during the course of the trip. There were crumbs in the drawers. The floor corners not cleaned out, like where the walls meet the floor, the corners were dirty. The tub didn't plug for my kids' bath. There were very limited towels available for the pool. The people overhead were very heavy walkers and woke us up about 2 hours earlier than we were hoping to (also, their poor kid fell out of the bed 2x, bless them). Altogether, for over $200 a night, really unimpressed.

8

William

25 Feb 2025

·

Stayed 1 night

The hotel was great overall. The room was as expected. They were even able to provide a cot for a 5th person. Front desk staff was very friendly. Pool/hot tub were nice to soak in after skiing. Really my only complaint is about the parking lot. It snowed quote a bit in the evening and by the morning, the driving part of the lot around the hotel still hadn't been plowed. I had to dig out a spot to park in at night and then had to dig out the area behind it to be able to get out in the morning.

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Cleanliness

Feedback is mixed: many found rooms clean, but multiple reviews report issues like moldy shower curtains, lingering smoke or musty odors, stained linens/carpets, and, in a few cases, pests. Housekeeping quality varies by room.

Related guest reviews

10

Megan

30 Jun 2025

·

Stayed 1 night

The property was a nice surprise. Clean and the room was spacious. The breakfast was ample.

2

Amanda

31 Jul 2023

·

Stayed 1 night

There were baby little cockroaches in the room and hallway as we were leaving. My guy had 2 on him. It was gross and we will never return to that hotel.

10

Jane

1 Sept 2025

·

Stayed 1 night

It was clean.

4

Dawn

9 Apr 2023

·

Stayed 3 nights

Our room smelled like the previous occupant had a dog and it also smelled very musty. Several ceiling tiles in the bathroom were stained and looked to be from a recent leak from the room above. The carpet was stained with what appeared to be blood and the comforter also had a stain. The chair to the desk was missing a lot of the surface material and would come off on my clothing when I sat on it. A portion of the curtain/window treatment was unattached from the rod and my husband had to attach it so that we could get adequate privacy when closing the curtain/window treatment. We had ants in the bathroom on the night before we checked out. The noise from the hallway and room above us was very loud and disruptive. The hallway outside of our room never appeared to have been vacuumed the time that we stayed at the hotel, as the same piece of trash was outside our room the entire time. I took pictures of all the above mentioned if your company is interested in seeing them. On a positive note, the breakfast food provided was nice as well as the coffee/water bar provided for guests. Thank you for the opportunity to express our feelings about our stay at your hotel.

2

Ron

28 Sept 2023

·

Stayed 1 night

Staff was great, room was disgusting. Turn on the heater and the room smelled like an ashtray. Floor was dirty. Stains on walls , sides of bed ect. Simply disgusting. I was going to complain and just decided it wasn’t worth my time. Will never stay there again and I recommend anyone else does the same.

2

Donald

5 Dec 2024

·

Stayed 3 nights

The staff while checking in were great. The room on the other hand was downright disgusting. There were cigarette burns, dirt and food all over the carpet, food or something smeared all over the place along with mold on the widow openings and stains all over the beds. I got this room for my family before my Mother's surgery and they had to check out two days early and find another hotel.

2

Kelly

17 May 2023

·

Stayed 1 night

They room had bed bugs so we didn’t stay the night. Still waiting for my refund!!

2

Nick

4 Oct 2024

·

Stayed 3 nights

OUR FIRST ROOM SMELT LIKE CIGARETTES AND HAD A DIRTY REFRIDGERATOR. 2ND ROOM WE FOUND DIRTY/BLOODY UNDERWEAR X 3 PAIRS IN THE DRAWER, BLOODY GAUZE PADS, DIRTY BED SHEET ROLLED UP, AND SOME DRUG MECHANISMS. WHEN I CAME BACK FROM MY SECOND TIME AT THE CHECK IN DESK WE FOUND A NEEDLE SYRINGE COVER IN MY 1 YEAR OLD SONS AND AND OTHER NEEDLE PARTS IN HIS MOUTH. THIS HOTEL SHOULD BE SHUT DOWN. DISGUSTING. HAD TO LEAVE WITH MY FAMILY AT 8PM AND HAD TO FIND A NEW HOTEL ROOM. WILL NEVER GO BACK NOR WILL ANY OF MY FAMILY EVER USE A BEST WESTERN HOTEL AGAIN.

6

Christine

14 Oct 2025

·

Stayed 1 night

The reception was friendly, and Frankie was very kind and helpful. Unfortunately, the room did not have much soundproofing, and we could hear the angry guest across the hall and the people above us walking all evening and in the morning. The show did not have any ventolation and there was mold growing around the shower. The ceiling had come down in one corner above the shower and was temporarily patched.

4

Barbara

1 Jun 2025

·

Stayed 1 night

Recently renovated but still has that old smell. Bathroom was disgusting with mold on shower curtain open vent chipped paint and rust. Bed horrible! Staff nice.

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Rooms

Rooms are often spacious and functional, but noise travels easily from hallways, upstairs guests, and the nearby highway. Several guests found mattresses very firm and noted dated or awkward suite layouts.

Related guest reviews

8

Andrew

6 Oct 2024

·

Stayed 1 night

Nice room, but a little noisy because close to interstate.

6

Nicole

28 Apr 2025

·

Stayed 1 night

When we arrived we were offered an upgrade to a suit at no extra charge which was nice with it being 3 adults and 1 child. Location was pretty good. Breakfast was good typical hotel breakfast. I only gave it a 3 because the beds were very hard and uncomfortable, the shower curtain was staines at the bottom and had the beginnings of mold from the moisture and the way it was tucked up into the shower. The couch in the suite was very rough material and uncomfortable. It was very obvious that this hotel has a lot of long term room rentals as there was garbage bags outside of the majority of the rooms on the floor we stayed on a long with take out packaging. It was definitely not worth the price paid. I would stay again in a pinch but would not choose as a stay on a planned trip.

8

Erin

1 Jun 2025

·

Stayed 1 night

Bed was rough very firm and it was noisy creeky floors above us like an old house. Overall seemed clean staff was very friendly

6

Traci

14 Aug 2025

·

Stayed 1 night

Clean, comfortable bed . Can hear interstate but with ac on it drowned it out

10

Darrell

15 Jun 2024

·

Stayed 1 night

Stayed in room 120. The room above had very loud and creaky floors. Also guests stomped up and down stairs at 4 AM and slammed doors. Not a restful night. The bed was comfortable.

8

Darrell

17 Jun 2024

·

The location was fine and the clerk was friendly and efficient. The bed was very comfortable. Unfortunately the room above ours had flooring issues and creaked and popped every time the occupants moved, which was often after 2 AM. Other guests also started stomping up and down stairs and slamming doors after 2 AM

6

Corey

14 Apr 2025

·

Stayed 2 nights

Bed was very uncomfortable

8

Paul

23 May 2023

·

Stayed 1 night

I stayed in a first floor room which was perfectly clean and comfortable as one would expect. However there was a guest in the room above whose every footstep sounded like Bigfoot and the use of the shower and toilet was equivalent of a nearby freight train. I don't think it was the guest's fault... I think there is insufficient construction between the floors.

2

Crawford

31 Dec 2024

·

Stayed 1 night

Bed was awful.

8

Nadia

13 May 2024

·

Stayed 1 night

Stay was sufficient but one bad thing was we could hear every footstep upsatirs, the ceiling/floor was very thin.

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Service

Staff are frequently praised as friendly, helpful, and accommodating, with some going above and beyond. A few reviews cite slow or absent front-desk responses and isolated rude interactions.

Related guest reviews

10

Wanda

19 Jun 2024

·

Stayed 1 night

The staff was terrific. Breakfast was very good. Ravi who checked was awesome

10

Lee Frances

23 Jul 2023

·

Stayed 1 night

Stacy at the front desk was absolutely wonderful, open and welcoming and so efficient!

10

Dave

30 Oct 2024

·

Stayed 1 night

Counter staff was fantastic

10

Scott E.

12 Nov 2024

·

Stayed 1 night

Everything was clean, quiet and hreat staff.

10

Nautia

25 Nov 2024

·

Stayed 2 nights

From the moment I checked in, Ravi was a great help. He was very informative of the hotel, its services, and the area. I had a wonderful stay and felt very comfortable there, which is saying something because I am from South Texas and have never been so far from home before. I felt nothing but welcomed and satisfied with the quality of the room, the services provided, and the excellent customer service. The young lady with blonde hair and glasses was also very sweet and kind. She was very helpful and assisted me with the cold water station--by the way, wonderful touch! Ice water is provided 24/7. The indoor pool and hot tub were very nice.

2

Locadia

9 Nov 2023

·

Stayed 1 night

Staff was rude

10

Meghan

12 Dec 2024

·

Stayed 3 nights

The staff is fantastic! I had to extend my stay, but being from Canada it was actually better for me cost wise to make a new booking through Expedia so technically I should have had to check out and check back in but the staff helped me out and made sure I stayed in my room and just extended my booking like I had extended with them. I didn't really have time to check out any of the amenities but just from the friendliness of the staff if I'm back in Concord I'll stay here.

10

MARC

16 Mar 2025

·

Stayed 1 night

Grateful we could find a room with a king and sofa bed to sleep 4 when unexpectedly needing to stay the night in Concord NH. Extremely helpful and kind service from Robi who helped us get settled and provided an extra blanket for the kids. Appreciate the help!

10

Nate

14 May 2024

·

Stayed 1 night

Ravi was excellent!

2

Ryan

26 Feb 2025

·

Stayed 1 night

Poor customer service

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AI-generated summary based on recent guest reviews

Location

Convenient off the interstate and close to downtown, shopping, and restaurants. A few guests questioned the immediate area and noted highway-adjacent noise.

Related guest reviews

10

Kathleen

8 Jun 2023

·

Stayed 1 night

Due to car problems, we had to book this hotel at the spur of the moment on a Sunday afternoon for that evening. Our reservation was confirmed, and we checked in about 10 minutes later. All was in order. And we got into our room right away. Our 2 Queens room was clean, spacious, and comfortable. Same for the bathroom. Friendly front-desk staff was very helpful. Location just off the interstate. Highly recommend!

10

alexandra

2 May 2023

·

Stayed 1 night

The place was conveniently located to the area in New Hampshire we needed to get to. Friendly staff. Clean room. The indoor pool was clean and a huge hit with my toddler. The gym was ok as it only had three basic equipment. The price for the stay was reasonable. Breakfast could have been better, but it wasn’t bad.

8

Stephen

14 Jul 2025

·

Stayed 1 night

A good location and a reasonable rate.

8

Jennifer

28 Jul 2023

·

Stayed 1 night

Nice and quiet. It's off the main strip so it's easy to get into and out of. Because it's in Concord you are very close to lots of good shopping and dining options. Very close to the Pearson Vue testing center. Staff friendly and courteous.

4

Jeffrey

14 Oct 2023

·

Stayed 1 night

The property itself was fine and was pretty much as per the description. The room we had was on the far right side of the builing near the end, which unfortunately was fairly close to a major highway. The constant sound of cars and semis speeding by prevented us from getting much sleep. Remarkably, the traffic flow persisted all night long without the lull I hoped we would see in the wee hours. If you book here, I would recommend a room near the middle or on the left side of the hotel.

10

Camie

24 Jun 2024

·

Stayed 2 nights

Nice place - but not in the best of neighbor hoods.

8

Shawna

28 Apr 2024

·

Stayed 1 night

Clean and convenient. Not too far from downtown. Close to stores and places to eat.

10

Diana

13 May 2023

·

Stayed 1 night

The property seemed nice enough. The windows are not sound proof enough--noise from the highway can easily be heard.

10

Margaret

18 Jul 2025

·

Stayed 1 night

This was a great place. We would have loved to stay longer. The suite was just what we needed. It was comfortable and quiet. In a good location. The pool/hot tub were nice, and the staff were very friendly. The breakfast had a good variety. We would definitely stay there again.

8

Steven

25 Mar 2025

·

Stayed 1 night

Not a bad place close to downtown and all the activities

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AI-generated summary based on recent guest reviews

Dining

Free breakfast is often described as good with a decent variety, but several guests found items lukewarm or basic and occasionally noted a messy area.

Related guest reviews

10

Carl

11 Mar 2023

·

Stayed 3 nights

Great place to stay if you are in Concord, NH. Very clean, breakfast was tasty and the attended was right on top of the food available and cleanliness of the space.

6

Cynthia

14 Oct 2024

·

Stayed 3 nights

Food service needs a lot of work. Breakfast omelets were cold. We had to notify staffing of this. Otherwise, Clean big rooms. Lobby was beautifully decorated for Halloween and Fall. Entrance door mats could have been cleaned more regularly Would recommend to others

10

Andrew

16 Feb 2025

·

Stayed 2 nights

The free breakfast was delicious and varied. The heated pool actually was warm not huge but easy to enter even after a spell in the hot tub. The room was clean and comfortable. It offered a decent size fridge and microwave with an extra sink and counter space to prep some food. The employees were friendly and helpful. I would go there again given an opportunity. The only drawback was we came before a winter storm and the parking lot was quite messy and icy from the last storm still, and when the plow came through the snow ended up blocking in many cars but we did leave before the storm ended.

10

Sherry

1 Nov 2025

·

Stayed 1 night

Cozy hotel. Super friendly staff! Pool & hot tub were amazing. Free breakfast was delicious. Nice and quiet

4

nadia

3 Dec 2024

·

Stayed 2 nights

Bathroom was dirty, breakfast area was okay but area was dirty

10

Susanne

23 Nov 2024

·

Stayed 1 night

Breakfast items were lukewarm or cold.

8

Jean-Ellen

22 Sept 2025

·

Stayed 1 night

The staff were very nice. The pool and hot tub were great. The bed was very comfortable. The breakfast was not so great. I wish they had real yogurt and not having it come out from a machine.

8

Elisa

20 Jul 2025

·

Stayed 2 nights

Comfortable beds. Nice breakfast. Friendly staff.

10

Margaret

18 Jul 2025

·

Stayed 1 night

This was a great place. We would have loved to stay longer. The suite was just what we needed. It was comfortable and quiet. In a good location. The pool/hot tub were nice, and the staff were very friendly. The breakfast had a good variety. We would definitely stay there again.

6

Linda

26 Nov 2023

·

Stayed 2 nights

The staff that was there was great but understaffed! Front desk - one cheerful person - had to also man the continental breakfast and clean the area. She was doing the work of three people and obviously couldn’t do it all. There was extremely limited options.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$102
February	US$110
March	US$112
April	US$112
May	US$135
June	US$126
July	US$125
September	US$146
October	US$159
November	US$113
December	US$103

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $153	16 $136	17 $136	18 $189	19 $189
20 $102	21 $130	22 $130	23 $137	24	25 $189	26 $197
27 $90	28 $149	29 $149	30 $148

Su	Mo	Tu	We	Th	Fr	Sa
				1	2 $207	3 $207
4 $97	5 $148	6	7	8 $148	9	10
11 $123	12 $103	13 $103	14 $95	15 $95	16 $137	17 $207
18 $103	19 $102	20 $103	21 $103	22 $103	23 $137	24 $137
25 $94	26 $93	27 $93	28 $94	29 $90	30 $111	31 $110

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Accessible, Bathtub (1St Floor)

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Suite, Multiple Beds (Living Room;With Sofabed)

Standard Room, 1 King Bed, Refrigerator & Microwave

Suite, Multiple Beds, Refrigerator & Microwave (With Sofabed)

Standard Room, 1 King Bed, Refrigerator & Microwave (With Sofabed)

Suite, 2 Queen Beds, Refrigerator & Microwave (Living Room;With Sofabed)

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Best Western Concord Inn and Suites

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Prices for upcoming dates