Hillcrest Liverpool City Central

Room was advertised as delux… far from. Room advertised as having a city view… one small window almost too high up to see out of and limited view. Room on top floor and lift out of action. Only told on arrival. Not a great experience.

Arrived at the property to find that the down pipe on the gutter was broken. Spraying dirty water directly above the entrance to the premises all over me as I entered. Went to book in to find the lift was broken and clearly has been for some time. This was not mentioned in the email the hotel sent the day prior to my arrival. My room was on the 6th floor and staircase is very old with uneven steps and would not recommend to anyone with mobility issues. Rooms are very hot. Bathroom furniture clean but very tired with a lot of marks on ceiling and walls. I would not recommend. Having stopped in hotels in city’s all over the U.K. this is one of the worst and is not good value for money. The only plus point is that is was in a fairly central location for the bars and restaurants. It also concerns me the due diligence that Expedia do on the premises that they advertise. Not a good example on the site.

Good location. Unfortunately the lift wasn't working so had to walk up 6 floors.

I accept that there is a lot of renovation work going on, which meant there was no dining, no bar and although apologies were given, no lift. The room was okay but the mattress needs replacing and although I did not need it, the television could not get a signal. The staff,I met were helpful and polite.

Lift still out of service

The room was lovely, lift was out of service. Staff very friendly. The hotel is central to everything

Disappointed got put on 4 th floor had to climb up 8 flight of stairs as lift out of order it is worse because my partner uses a crutch and I have c o p d

We received an email on the day saying the lift was out of order. Unfortunately we were already on our way and, it being Grand National weekend, this was the only room available. Our room was on the 5th floor, and to be fair we were offered help with our luggage, but we only had a small weekend bag. The room was very smal, wouldn't call it a double room, the bed only just fitted. However, it was clean and comfortable and it was only for one night. We had intended to do some shopping but, because the room was on tbe 5th floor with no lift, we just unpacked showered, and went out again to the comedy show, as we couldn't face the climb more than once

Unfortunately, the lift was not working whuch meant a rather gruelling climb up uneven and narrow steps to the 6th floor. 8 floors in total as reception is UG. Not brilliant. The bedroom was fine, but the mattress almost flat with overuse. No springs left. The en suite very shabby with the basin hanging at an angle. On the positive the wayer was hot. Nice touch with a clean kettle and hot drinks in the room.

Location was great, bed comfy clean towels. Needs few touches plugs in better location needs bathroom shelf, side table etc. Sadly lift not working throughout stay BIG impact on our stay as we were on top floor 8 levels from ground very steep stairs. It deterred us from shopping as unable to carry things upstairs. Our knees badly swollen now!!! Staff were lovely. Needs blackout blinds slightly noisy rooms doors banging

First impressions were that the hotel is dodgy as we had to enter through a side door and go into the basement to access the reception. We were provided with a room on the fourth floor having to climb six floors worth of stairs that were ridiculously steep. The first room we were given had a door that would not lock and staff allowed us to change rooms. The second bathroom stank of weed and both rooms were cramped despite allegedly being for two people. The first night we heard someone loudly singing in the shower and on the second night we were unable to sleep as we kept hearing doors slamming and drunken people talking loudly and shouting. At least the staff were friendly and the hotel is located in a convenient place, I guess.

Arrived at the property to find that the down pipe on the gutter was broken. Spraying dirty water directly above the entrance to the premises all over me as I entered. Went to book in to find the lift was broken and clearly has been for some time. This was not mentioned in the email the hotel sent the day prior to my arrival. My room was on the 6th floor and staircase is very old with uneven steps and would not recommend to anyone with mobility issues. Rooms are very hot. Bathroom furniture clean but very tired with a lot of marks on ceiling and walls. I would not recommend. Having stopped in hotels in city’s all over the U.K. this is one of the worst and is not good value for money. The only plus point is that is was in a fairly central location for the bars and restaurants. It also concerns me the due diligence that Expedia do on the premises that they advertise. Not a good example on the site.

Staff helpful. Room was very small, very basic, bed was tiny. No view. Stairway was grubby and intimidating, was worried about fire risk too. even though we had already paid, we didn’t stay. Location was good but the price did not match the room or hotel standards.

The room was clean and the bathroom was spotless

The rooms were cleaned daily and we're well kept, I stayed for 10 nights, I can't complain about the room itself, access to WiFi and TV with Netflix etc in the room, during my stay the fire alarm went off during the night twice and during the day twice with no explanation for why, now this wouldn't be that much of a problem generally but when the lifts do not work and the stairs are steep and hard work and that is no exaggeration if you have asthma or breathing problems unless your on the bottom floor I really would ask them to move you I was on the 4th floor and my legs ached by the second day and I would be out of breath by the 3rd floor and I have asthma, I did spend most of my time in my room mostly to avoid those stairs only going out if needed, the only other complaint I have is on my last night I had not long got out of the shower and dried myself and got into bed as someone unlocks my door at 9pm at night and walks in because reception had just given them the key to my room by accident none the less but it was not a pleasant experience and I am just glad it happened on my last night otherwise I would have been asking for a refund and leaving had it happend earlier on in my stay. Staff are generally friendly and welcoming. Vending machines for crisp, cold drinks and tea coffee etc are at reception and there is a kettle with tea, coffee, milk and sugar in the room which is restocked every day.

Excellent location right near the city centre, clean comfy room

The hallway upon entrance stunk absolutely smelt of sweaty feeeeet!! The where holes in the walls right around the stairs going up to floor 6. The lift was out of order. We asked for a plate for our room as most hotels have this however the way we was spoken too was disgraceful. The bedding and shower area was filthy. The shower wouldn’t drain properly when I decided to clean the shower and get one. Overall experience. Would not come here again and would not refer to a friend however it is more acceptable than if you was to get a hostel or motel abroad.

Bed sheets were very dirty please see attached images, matrass is completely worn out and very uncomfortable causing back pain, staff at reception was very rude, place has no lift operating. Terrible place to stay, wouldn't recommend anyone to stay at Hillcrest Hotel unless the issues are fixed.

The room was nicely decorated, bathroom looked new. Very warm room but fortunately had a fan. Lift out of order so had to climb 100 steps which were steep ( I counted them) Good location - quiet

Could do with a lick of paint but very clean room and bathroom, comfy bed, good location. Overall great value for money

the property does not advertise the correct scenario, room is too small and we have been given room which is designed for accessibility. The wash basin was too low for height, water was coming out of showers

Staff helpful. Room was very small, very basic, bed was tiny. No view. Stairway was grubby and intimidating, was worried about fire risk too. even though we had already paid, we didn’t stay. Location was good but the price did not match the room or hotel standards.

If you want a cheap stay in the centre of Liverpool The Hillcrest Liverpool Central is ideal. The room was small but it was cosy & well furnished. The negatives was the bed wasn't very comfortable and the reception on tge tv was very poor so you couldn't watch any programs. There was a bit of nouse in the early hours.

I was upgraded to one of there flats around Bold Street & didn't get any sleep on Friday night due to Halloween people out till 5/6am plus local council clearing up around 7am NO DOUBLE GLAZZING ON WINDOWS. Saturday got sleep due to being out at the Rugby & out in Liverpool till late Evening but once again due to street noise lack of sleep Sunday night. not on my list to stay again if ever in Liverpool again.

I accept that there is a lot of renovation work going on, which meant there was no dining, no bar and although apologies were given, no lift. The room was okay but the mattress needs replacing and although I did not need it, the television could not get a signal. The staff,I met were helpful and polite.

My original room was on the 5th floor and I was notmtold that the lift had been out of order for 6 moths! Had I known I wouldn't have booked the room. I was moved to a 2nd hotel No 105 about 5 mins walk away. The room was on the first floor. Fine. From about 18:00 to 02:00 I was subjected to the beat of a heavy base guiter and drums.They reverberated throuth the walls and floor and the bed frame making it impossible to sleep. The kettle had to be changed and the remote for the tv only had one battery in it. These things shoulld have been rectified before I checked in. Also the breakfast that was promised on the web site was not available.

Unfortunately, the lift was not working whuch meant a rather gruelling climb up uneven and narrow steps to the 6th floor. 8 floors in total as reception is UG. Not brilliant. The bedroom was fine, but the mattress almost flat with overuse. No springs left. The en suite very shabby with the basin hanging at an angle. On the positive the wayer was hot. Nice touch with a clean kettle and hot drinks in the room.

The room was nicely decorated, bathroom looked new. Very warm room but fortunately had a fan. Lift out of order so had to climb 100 steps which were steep ( I counted them) Good location - quiet

Location was great, bed comfy clean towels. Needs few touches plugs in better location needs bathroom shelf, side table etc. Sadly lift not working throughout stay BIG impact on our stay as we were on top floor 8 levels from ground very steep stairs. It deterred us from shopping as unable to carry things upstairs. Our knees badly swollen now!!! Staff were lovely. Needs blackout blinds slightly noisy rooms doors banging

Clean room, near to the shops. The only redeeming factor. Bed was a 4ft. NOT a double bed as advertised. My wife and i were crammed together on a very poor quality bed, thin, cheap mattress literally sitting on a chipboard box. I never slept a wink. The TV didn't work, not able to access live TV. The window looked out onto steelwork and green mildewed rendered walls, zero view. £102 , and possibly the worst place i have ever stayed, and i stay in Manchester every week. The lift hasn't worked for weeks, so we were forced to trapse up and down four floors (8 flights) of steep horrible steps. When we checked out, no one asked how the room was... AVOID! THEY DONT CARE!

First impressions were that the hotel is dodgy as we had to enter through a side door and go into the basement to access the reception. We were provided with a room on the fourth floor having to climb six floors worth of stairs that were ridiculously steep. The first room we were given had a door that would not lock and staff allowed us to change rooms. The second bathroom stank of weed and both rooms were cramped despite allegedly being for two people. The first night we heard someone loudly singing in the shower and on the second night we were unable to sleep as we kept hearing doors slamming and drunken people talking loudly and shouting. At least the staff were friendly and the hotel is located in a convenient place, I guess.

Staff helpful. Room was very small, very basic, bed was tiny. No view. Stairway was grubby and intimidating, was worried about fire risk too. even though we had already paid, we didn’t stay. Location was good but the price did not match the room or hotel standards.

I paid £198 for a deluxe room and the room was so small you couldn't swing a cat in...we were put on the 6th floor with no lift working snd the stairs were very steep, as we are both 55 and both had both our knees replaced this was not ideal...there was no way to fill the kettle as it did not fit under the tap in the bathroom sink...the matress felt like it was 30 yrs old...on checking out the receptionists just took our key and never even asked how our stay was...I will be making sure this review goes on every social media platform

staff friendly

The rooms were cleaned daily and we're well kept, I stayed for 10 nights, I can't complain about the room itself, access to WiFi and TV with Netflix etc in the room, during my stay the fire alarm went off during the night twice and during the day twice with no explanation for why, now this wouldn't be that much of a problem generally but when the lifts do not work and the stairs are steep and hard work and that is no exaggeration if you have asthma or breathing problems unless your on the bottom floor I really would ask them to move you I was on the 4th floor and my legs ached by the second day and I would be out of breath by the 3rd floor and I have asthma, I did spend most of my time in my room mostly to avoid those stairs only going out if needed, the only other complaint I have is on my last night I had not long got out of the shower and dried myself and got into bed as someone unlocks my door at 9pm at night and walks in because reception had just given them the key to my room by accident none the less but it was not a pleasant experience and I am just glad it happened on my last night otherwise I would have been asking for a refund and leaving had it happend earlier on in my stay. Staff are generally friendly and welcoming. Vending machines for crisp, cold drinks and tea coffee etc are at reception and there is a kettle with tea, coffee, milk and sugar in the room which is restocked every day.

The room was lovely, lift was out of service. Staff very friendly. The hotel is central to everything

The hallway upon entrance stunk absolutely smelt of sweaty feeeeet!! The where holes in the walls right around the stairs going up to floor 6. The lift was out of order. We asked for a plate for our room as most hotels have this however the way we was spoken too was disgraceful. The bedding and shower area was filthy. The shower wouldn’t drain properly when I decided to clean the shower and get one. Overall experience. Would not come here again and would not refer to a friend however it is more acceptable than if you was to get a hostel or motel abroad.

We received an email on the day saying the lift was out of order. Unfortunately we were already on our way and, it being Grand National weekend, this was the only room available. Our room was on the 5th floor, and to be fair we were offered help with our luggage, but we only had a small weekend bag. The room was very smal, wouldn't call it a double room, the bed only just fitted. However, it was clean and comfortable and it was only for one night. We had intended to do some shopping but, because the room was on tbe 5th floor with no lift, we just unpacked showered, and went out again to the comedy show, as we couldn't face the climb more than once

Excellent customer service and a great place right in the heart of the City. Reception staff were so helpful and eager to help.

Clean room, near to the shops. The only redeeming factor. Bed was a 4ft. NOT a double bed as advertised. My wife and i were crammed together on a very poor quality bed, thin, cheap mattress literally sitting on a chipboard box. I never slept a wink. The TV didn't work, not able to access live TV. The window looked out onto steelwork and green mildewed rendered walls, zero view. £102 , and possibly the worst place i have ever stayed, and i stay in Manchester every week. The lift hasn't worked for weeks, so we were forced to trapse up and down four floors (8 flights) of steep horrible steps. When we checked out, no one asked how the room was... AVOID! THEY DONT CARE!

Good hotel at a decent price for a city centre location.

What I love about this hotel is its proximity to the bus station and the city center. The rooms are nice and tidy, and I love that there is an electric kettle, a selection of tea and coffee for the guests. Elevator was unfortunately under repair but nonetheless the stay was awesome.

Arrived at the property to find that the down pipe on the gutter was broken. Spraying dirty water directly above the entrance to the premises all over me as I entered. Went to book in to find the lift was broken and clearly has been for some time. This was not mentioned in the email the hotel sent the day prior to my arrival. My room was on the 6th floor and staircase is very old with uneven steps and would not recommend to anyone with mobility issues. Rooms are very hot. Bathroom furniture clean but very tired with a lot of marks on ceiling and walls. I would not recommend. Having stopped in hotels in city’s all over the U.K. this is one of the worst and is not good value for money. The only plus point is that is was in a fairly central location for the bars and restaurants. It also concerns me the due diligence that Expedia do on the premises that they advertise. Not a good example on the site.

Good location. Unfortunately the lift wasn't working so had to walk up 6 floors.

If you want a cheap stay in the centre of Liverpool The Hillcrest Liverpool Central is ideal. The room was small but it was cosy & well furnished. The negatives was the bed wasn't very comfortable and the reception on tge tv was very poor so you couldn't watch any programs. There was a bit of nouse in the early hours.

Great hotel ideal location in the heart of Liverpool city centre will definitely be staying again 5starts

Excellent location right near the city centre, clean comfy room

The room was nicely decorated, bathroom looked new. Very warm room but fortunately had a fan. Lift out of order so had to climb 100 steps which were steep ( I counted them) Good location - quiet

Could do with a lick of paint but very clean room and bathroom, comfy bed, good location. Overall great value for money

Budget hotel, great price for such a central location. No complaints.

What I love about this hotel is its proximity to the bus station and the city center. The rooms are nice and tidy, and I love that there is an electric kettle, a selection of tea and coffee for the guests. Elevator was unfortunately under repair but nonetheless the stay was awesome.

The rooms were cleaned daily and we're well kept, I stayed for 10 nights, I can't complain about the room itself, access to WiFi and TV with Netflix etc in the room, during my stay the fire alarm went off during the night twice and during the day twice with no explanation for why, now this wouldn't be that much of a problem generally but when the lifts do not work and the stairs are steep and hard work and that is no exaggeration if you have asthma or breathing problems unless your on the bottom floor I really would ask them to move you I was on the 4th floor and my legs ached by the second day and I would be out of breath by the 3rd floor and I have asthma, I did spend most of my time in my room mostly to avoid those stairs only going out if needed, the only other complaint I have is on my last night I had not long got out of the shower and dried myself and got into bed as someone unlocks my door at 9pm at night and walks in because reception had just given them the key to my room by accident none the less but it was not a pleasant experience and I am just glad it happened on my last night otherwise I would have been asking for a refund and leaving had it happend earlier on in my stay. Staff are generally friendly and welcoming. Vending machines for crisp, cold drinks and tea coffee etc are at reception and there is a kettle with tea, coffee, milk and sugar in the room which is restocked every day.

I accept that there is a lot of renovation work going on, which meant there was no dining, no bar and although apologies were given, no lift. The room was okay but the mattress needs replacing and although I did not need it, the television could not get a signal. The staff,I met were helpful and polite.

My original room was on the 5th floor and I was notmtold that the lift had been out of order for 6 moths! Had I known I wouldn't have booked the room. I was moved to a 2nd hotel No 105 about 5 mins walk away. The room was on the first floor. Fine. From about 18:00 to 02:00 I was subjected to the beat of a heavy base guiter and drums.They reverberated throuth the walls and floor and the bed frame making it impossible to sleep. The kettle had to be changed and the remote for the tv only had one battery in it. These things shoulld have been rectified before I checked in. Also the breakfast that was promised on the web site was not available.