Name: Hampton by Hilton Liverpool City Center
Address: 7 Hurst Street, Baltic Triangle, Liverpool, England, United Kingdom, Liverpool, Merseyside, GB
Price range: US$59–US$734 per night
Rating: 8.25

What guests think

Across the reviews for Hampton by Hilton Liverpool City Center, guests praise the central, walkable location and friendly staff, while repeatedly noting crowded, chaotic breakfasts, firm or uncomfortable beds (especially sofa beds), and occasional maintenance or housekeeping issues.

Rooms are generally clean and functional, though some report stained carpets, broken bathroom doors, and noisy nights. On-site parking is convenient but pricey and tight, and lift availability can be limited. Overall, expect a practical base that prioritises location and value over polish.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site underground parking is a plus but frequently described as expensive, tight to manoeuvre and run by a third party, with occasional confusion or fines. Lift capacity and reliability can be an issue, and the bar offering is basic.

Related guest reviews

8

DAVID

15 Apr 2025

·

Stayed 1 night

The only issue I had was that when taking my car to the underground car part the car scraped the floor at the bottom of the ramp. On speaking with other guests they also mentioned this.. no warning signs at all.

6

Anthony

27 Oct 2025

·

Stayed 2 nights

No TV remote in room, booked for Dog no facilities other hotels provide bed water bowls etc. Breakfast chaotic with both coffee machines needing attention and no one capable. Reception staff very good and on site parking a bonus but car park very tight for anything bigger than a mid size family car

10

Sioned

11 May 2025

·

Stayed 1 night

Excellent convenient location, quiet area but central. Spacious and secure car park underneath at a fee with plenty of spaces (bar height 2m which was crucial for our vehicle). Pub and Tesco next door convenient. Very friendly staff. Nice bar area and good breakfast. Rooms clean and liked that we could open the window All round great stay, thank you

4

Hilary

8 Aug 2024

·

Stayed 1 night

Staff were all excellent. However, lifts were not big enough for the size of hotel. One was broken, the working lift was needed for staff and guests because they don’t have a service lift. Breakfast area wasn’t big enough and there was barely any food left when we arrived for breakfast. The hot drinks machines were out of order and needed to queue at the bar for breakfast drinks. Very disappointing for a Hilton brand hotel and not the price!

6

Will

1 Jun 2025

·

Stayed 1 night

Lovely hotel. Clean and bright. Parking expensive, and in a car park with very little room for maneouvre. Noisy at night. Very bad night’s sleep. Pretty good breakfast, but possibly the worst orange juice I’ve ever experienced.

8

Ruth

24 Mar 2024

·

Stayed 1 night

Great location and fantastic view from our room. Check in was quick and easy. The included buffet breakfast had everything you needed although it was a bit chaotic at a busy time... we ended up seated in the bar on stools that were very difficult to get on and off! Lifts were also hard to get at breakfast/check out time, and when you've gone down to the car park you don't have access to the stairwell so have no option but to wait for the lift. The room was comfortable and clean but very tight with the sofa bed, and the design of the sofa bed meant it was surrounded by metal around the mattress, some of it very angular, and there was also a metal tab that stuck out on one corner, which kept hitting us in the knee every time we had to squeeze past it. Manageable for a one night stay but a family room needs to be bigger for any longer, especially when it was billed as superior.

6

Lisa

31 May 2025

·

Stayed 3 nights

Had a lovely stay. Breakfast ok but needs improving. Hotel central for our stay. Only one lift working so always a wait to and from our room as on 4th floor. All staff very friendly and helpful.Parking at hotel I think needs to be a better rate.

8

Federica

9 Aug 2025

·

Stayed 1 night

Great for a quick stay, beds are not very comfortable. Breakfast wasn't great, most things were finished by 9, while breakfast is until 10. Lots of dirty tables, nowhere to seat. The parking works very well. Check in and check out were very quick

6

michael

13 May 2024

·

Stayed 1 night

room and comfort ok but only told about the need to pre-book car park at hotel is not run by them and have to use 3rd party app - guess what - fully booked - I booked hotel months ago and could have booked car park then sucessfully.Breakfast is a joke being warned that unless very early would have to queue and 1st come 1st served! If these major points had been highlighted I would not have booked - guess that's why they don't !

10

David

23 Sept 2024

·

Stayed 1 night

Good gym

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Cleanliness

Many guests find rooms clean, but cleanliness is inconsistent in public areas and details: stained carpets or furniture, dirty breakfast tables, and occasional mould or missed housekeeping.

Related guest reviews

8

Emma

15 Nov 2024

·

Stayed 1 night

Price very reasonable, no issue with the room. However the dining area really needs a freshen up, the seats/chairs are extremely stained. Really puts you off your breakfast

2

Vicki

3 Feb 2025

·

Stayed 1 night

No bathroom door, no handle on the window either , no extra blankets, clean room but dirty restaurant and breakfast area. Dirty chairs and stuff splashed up the curtains. So very disappointed. Coffee machine didn’t work and the other machine was playing up. We left early and went somewhere else for breakfast. Slept on but we were in room 005 on the mezzanine so all we smelt was the breakfast!!

10

Denise

10 Aug 2025

·

Stayed 3 nights

We stay here every August when we attend a convention. The rooms are quiet and comfortable. Could do with maybe a deeper clean as the edges of the carpet were dirty and had bits of food.

6

linda

17 Aug 2025

·

Stayed 2 nights

On arrival good service from staff very friendly and helpful breakfast was not good hot food appeared to be very dry like it had been cooked for hours had to queue for coffee as machine broken tables not cleaned staff stood around talking not cleaning tables same the next day as well adults not looking after children at breakfast dropping food all over on the floor. Rooms nice but a little noisey at night doors banging and children running up and down

4

roisin

3 Dec 2023

·

Stayed 2 nights

Hotel was unclean downstairs… unwiped tables, dirty floors etc Breakfast wasn’t nice. Didn’t bother having it on second day. However, the staff were friendly and helpful and the location was very good. It feels they can’t be bothered maintaining standards as they know people will be attracted by the location anyway.

6

Beverley

16 May 2025

·

Stayed 3 nights

The furniture was stained in the rooms and public areas

8

Gary

30 Nov 2025

·

Stayed 1 night

Spotlessly clean,pleasant staff could not fault

10

Lynn

22 Jan 2024

·

Stayed 3 nights

We had a great time in Liverpool such an amazing city The hotel was clean the staff were excellent very polite and friendly we had one issue with our room with the window but it was dealt with very quickly and we were moved room without any problems

6

Mark

30 Dec 2022

·

Stayed 1 night

Not the best stay to be honest im not one to complain but upon arrival we checked into our room dirty towels left on the floor .told housekeeping went out came back later and they was still there .pipe under the sink was detached so when you ran the water it leaked over the floor.breakfast was a complete mess too many people in a small area 20 waiting for the toast machines coffee machine was broken and hardly any options food wise .used there main toilets no latch on the doors and the toilet seat was broken the hotel lokks like it could do with some tlc but on a positive note staff were very friendly and helpful they looked overstretched at times.dont think i will rushing back to this hotel.

4

Justin

23 Mar 2025

·

Stayed 2 nights

The sliding bathroom door was broken and impossible to open or close, mould in the shower, breakfast area too small, not enough tables, food poor quality and in first morning not ready at advertised time. Lift also not cleaned regularly. Overall embarrassing to think this is part of the Hilton chain of hotels.

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Rooms

Rooms are functional and usually comfortable, but beds are often firm and sofa beds uncomfortable with protruding frames; some rooms have broken sliding bathroom doors, missing remotes, or weak Wi‑Fi/air‑con, and occasional noise.

Related guest reviews

4

Sam

17 Feb 2024

·

Stayed 1 night

Beds are too hard and stiff. We all had bad backs. Rooms too warm - climate control didn’t resolve it. Room too small for a family of four. All in all quite disappointing but good location.

8

sandra

24 Apr 2023

·

Stayed 1 night

The sofa bed was set up with clean linen, but would not recommend as the metal frame sticks out of the side & should be considered as dangerous especially if being used by children. One of our party slept in the bed but has come home with a very bruised leg due to the frame. Also, housekeeping had not removed items in the bathroom left by the previous guests.

6

Ste

11 Nov 2025

·

Stayed 1 night

Hotel was fine in a reason walk to Liverpool one and the docks, staff were friendly, breakfast adequate the bed however was awful it was rock hard and a very bad nights sleep won’t be returning

8

t

26 Aug 2025

·

Stayed 3 nights

pros: room was nice, but view wasn't great. Location by the docks was nice. cons: Breakfast area is small and choice of food on offer is limited. Food also sells out quite fast on weekends and isn't replaced. TV remote didn't work when turning it on/ off, so had to get up and press the switch. Can hear noise from the nearby pub downstairs.

6

david

25 Nov 2024

·

Stayed 1 night

Stayed here many times over the years and have noticed a major decline over the last couple of years, at check in I was told the room wasn't ready and told to take a seat and await an update, then sat there for 30 minutes watching multiple people arriving and being checked in without issue even being asked what floor preference, after half an hour I approached the desk and inquired about my room and after a few minutes was checked in, no apology or choice of floor and when I arrived at room found it was at the back with a view of an apartment block and practically no daylight and to top it off no door on the bathroom, the shower seemed to have a mind of it's own and sprayed water everywhere and missed me, sofa and chair was in desperate need of replacement, also chairs in breakfast area with green covering are covered in all types of stains and should be in a skip.... sorry guys but after nearly 20 years staying with you I won't be back

6

Paul

13 Dec 2023

·

Stayed 2 nights

Bed quite firm for us, breakfast was poor, juice was awful, most items ran out before service was over, continental items were all gone, coffee wasn’t nice & on second day one of the lifts failed adding pressure to the remaining one. Strange glass door covering both bathroom & wardrobe meaning only covering one at a time- if both sides were being used simultaneously danger to person using wardrobe- this happened to us when I was retrieving item from wardrobe, wife leaving bathroom opened the sliding door which hit me. Close to centre, areas we wanted to visit. Cleaner was lovely & hard working- everything was spotless.

8

Gillian

9 Apr 2025

·

Stayed 2 nights

Tom was clean and comfortable. However one lift was out of function throughout our stay (2 nights) and the front fell off the sofa bed in my room. Check in staff were excellent and very helpful with luggage storage.

8

Kathryn

18 May 2025

·

Stayed 3 nights

It was a really good hotel in a really good location. It had everything we needed and the room was lovely and spacious. The only thing that was a (minor) problem was the WiFi connection, which didn’t seem to work, even when fully connected.

4

Alan

11 Nov 2024

·

Stayed 2 nights

Booked as family of 4 sand the second bed was atrocious! Sofa bed with spring protruding everywhere and barely wider than a single bed. Also, the bathroom door offers zero privacy.

8

Lucy

27 May 2025

·

Stayed 1 night

Service from staff was some of the best I have experienced just a couple of very minor points on the room - no remote for theTV , not an issue for us this time but could’ve been. A big one was an uncomfortable sleep as we could regulate the temperature of the room it was very warm and made for a restless sleep.

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Service

Staff are widely praised as friendly and helpful, with several standout mentions. However, check-in can be slow when systems fail or queues build, and assistance at busy times can be inconsistent.

Related guest reviews

10

james

27 Oct 2025

·

Stayed 1 night

Demi at the reception went extra mile to help us. All staff at the front office are exceptionally great. All the kitchen staff are very helpful. Great place to stay.

10

Lisa

4 Oct 2023

·

Stayed 2 nights

Such lovely friendly staff, each and every one of them

6

Isabel

22 Jun 2024

·

Stayed 1 night

The computer systems were down , so we had to wait 45 minutes until it was working again.

4

Alistair

7 Feb 2025

·

Stayed 1 night

Check-in was a nightmare. The staff could not find my reservation and I had to spend over half an hour on my phone to deal with the booking agency. The hotel staff blamed the booking agency, and the booking agency blamed the hotel. So I don't know where the problem was. However, the hotel staff didn't appear to do too much to help.

8

David

9 Sept 2023

·

Stayed 1 night

Untrained staff on the bar and breakfast was chaotic with no obvious format. Otherwise spot on.

8

Nafeesa

17 Nov 2024

·

Stayed 1 night

We had a good time except a staff member was very rude and didn't believe in us that our luggage was stored without giving us receipt.

10

Fraser

30 Mar 2025

·

Stayed 2 nights

Absolutely brilliant aside from twice having to wait in long queue to speak to reception even though a lot of staff around but only one person serving

10

Sue

17 Jun 2025

·

Stayed 1 night

I was welcomed immediately with a warm smile and courteous staff thank you i will definitely stay here again

10

Anne

28 May 2025

·

Stayed 1 night

Was very impressed with the reception and booking in. Very friendly helpful and informative.

4

Carey

20 Aug 2023

·

Stayed 1 night

Check in was awful. The person checking me in was rude and unhelpful. The room she gave us was dirty, the toilet did not work and the AC was broken. I had to physically go to reception because the phone did not work. The maintenance man came quickly and after his inspection, he and another staff member, Demi took matters into their own hands. Demi relocated us to a cleaner room with a working AC and a beautiful view. She even gave us a list of dog friendly restaurants when we mentioned we wanted to go out for dinner… Demi saved the day but the day should not of needed saving…

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Location

Very convenient for Albert Dock, the waterfront and Liverpool One, with most sights walkable and the area generally quiet at night.

Related guest reviews

10

Simon

2 Nov 2025

·

Stayed 2 nights

Room was clean and fresh the staff were friendly and accommodating the breakfast was excellent with a good bar great location to the Albert docks and Liverpool one. I would definitely stay again

10

David

22 Oct 2024

·

Stayed 1 night

Quick check in and check out. Room very good. Location great, 5 minute walk to docks and 10 minutes to centre. Car park under the hotel and reasonable price. Breakfast varied and well cooked. Very busy so need to reserve early.

10

Sioned

11 May 2025

·

Stayed 1 night

Excellent convenient location, quiet area but central. Spacious and secure car park underneath at a fee with plenty of spaces (bar height 2m which was crucial for our vehicle). Pub and Tesco next door convenient. Very friendly staff. Nice bar area and good breakfast. Rooms clean and liked that we could open the window All round great stay, thank you

10

Donna

27 Oct 2025

·

Stayed 2 nights

Clean room, good facilities and great location

10

William

29 Feb 2024

·

Stayed 4 nights

Main areas kept tidy....rooms cleaned to good standard....bed was very comfortable....easy walking distance to City Centre...very close for Albert Dock...

10

Keith

26 Apr 2025

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Stayed 2 nights

Very convenient location for city centre and Albert dock area. Reasonable prices, good breakfast selection and choice. Really enjoyed our stay, thank you.

10

Stevie

3 Apr 2024

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Stayed 2 nights

Great location for sightseeing the docks and restaurants.

10

Patricia-William

23 Sept 2025

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Stayed 1 night

Everyone and everything was great! The location was very good, within walking distance of many activities, shopping and restaurants. The included breakfast was five star for us.

10

Scott

1 Jul 2023

·

Stayed 3 nights

Perfect hotel with perfect location on the docks, walking distance to all the shops and restaurants but far enough away from the night life that you dont get the noise and drunk people.

10

Connie

5 Jun 2023

·

Stayed 4 nights

Perfect location to Albert Docks, Liverpool One and many other Liverpool attractions. Staff very friendly and accommodating. Included breakfast has a great selection.

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Dining

Breakfast is included but frequently crowded and chaotic, with cramped layout, items running out, watered-down juice and coffee machines breaking; quality varies. Some guests still enjoyed the selection when visiting early.

Related guest reviews

8

Richard

8 Jun 2025

·

Stayed 1 night

Breakfast busy

10

Emma

18 Mar 2025

·

Stayed 1 night

Just need to get the coffee machines working at breakfast apart from that fantastic stay!

6

linda

17 Aug 2025

·

Stayed 2 nights

On arrival good service from staff very friendly and helpful breakfast was not good hot food appeared to be very dry like it had been cooked for hours had to queue for coffee as machine broken tables not cleaned staff stood around talking not cleaning tables same the next day as well adults not looking after children at breakfast dropping food all over on the floor. Rooms nice but a little noisey at night doors banging and children running up and down

8

John

18 Jun 2023

·

Stayed 3 nights

Excellent staff, great location. The room was good and the bed comfortable. The only real negative was the breakfast. There weren’t enough tables, plates coffee mugs or cutlery. The hot food kept running out and the coffee machines were frequently not working. Worst of all was the orange juice which was no more than orange coloured water with no taste or flavour

8

Sharon

22 Feb 2025

·

Stayed 1 night

Orange juice and apple juice was very watered down ! Might as well have been just water.

8

Joanne

19 Aug 2025

·

Stayed 1 night

Breakfast was so busy. Horrendous experience.

6

Ian

22 Nov 2024

·

Stayed 1 night

Everything apart from the breakfast experience was good but the breakfast was poor in comparison to other hotels we have stayed in!

8

Satish

14 Feb 2025

·

Stayed 1 night

The hotel location was convenient for our short stay the staff were brilliant the room was comfortable and very clean if there was a dampener than I would say the breakfast was slightly disappointing as the hot food was coldest

6

Paul

10 Apr 2023

·

Stayed 2 nights

We booked a family room for a weekend trip to watch the football match, checkin was great, room was great and very clean. The hotel is nicely located. overall very positive. The downside is breakfast, The staff at breakfast are really good however the organisation/design is shocking. There is hot food on one side and the accompanying hot food on another side of quite a cramped area. In the middle is 'make your own' waffles. Therefore everyone crosses over with rapidly cooling half plates of food while people in the middle grow ever more frustrated waiting to make a waffle. That is all easily remedied by applying common sense to the layout, they just need to think how you build a breakfast. The main issue we had with breakfast was the plates and utensils they are simply not clean which is a basic of any eatery. items run out very early and no-one puts a sign out so you wait for waffle mix when there isn't any. While on day 1 someone was complaining about it, Front desk staff apologised and said they will remedy it immediately, next day it is exactly the same. Therefore they aren't really solving the basic problems. The excuse of breakfast is complimentary doesn't hold up as it is clearly part of the price of your stay. Those ingredients and staff wages are paid from somewhere. Overall a nice clean modern short stay hotel let down by a poor frustrating breakfast experience that is easily fixable. Great professional staff that must loath doing the breakfast shift.

8

Paul

18 Dec 2024

·

Stayed 1 night

Great room but awful breakfast - very poor quality and cramped breakfast room. Excellent staff working there but not their fault the food is so poor.

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Month	Average price
January	US$83
February	US$96
March	US$107
April	US$139
May	US$122
June	US$134
July	US$133
August	US$111
September	US$170
October	US$114
November	US$123
December	US$102

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4 $206	5 $252
6 $75	7 $179	8 $293	9 $257	10 $110	11 $211	12 $341
13 $74	14 $70	15	16 $137	17 $95	18 $154	19
20 $74	21 $80	22 $105	23 $98	24 $70	25 $137	26 $335
27 $734	28	29	30 $64

Su	Mo	Tu	We	Th	Fr	Sa
				1 $64	2 $126	3 $222
4 $59	5 $88	6 $148	7 $190	8 $78	9 $192	10 $350
11 $143	12 $108	13 $180	14	15 $95	16 $192	17 $290
18 $69	19 $79	20 $318	21 $157	22 $104	23 $284	24 $327
25 $152	26 $83	27 $96	28 $125	29 $106	30 $146	31

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Monthly average prices

About this property

Location

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

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FAQs about Hampton by Hilton Liverpool City Center

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