Prime Residence Heliopolis

Excellent room Clean Beautiful amenities Beautiful customer service

The location is fantastic, and the staff is friendly. The amenities are great, with a hair salon nearby, taxi services available, laundry provided, and complimentary water. The apartment itself is very good—though it doesn’t get much natural light, this wasn’t an issue for us as we spent most of our time out exploring.

Super modern amenities and pretty close to downtown Cairo. What more can you ask for.

Very Good service prívate . Always someone at the front desk. In a Good location.

It not what I expected. First the hotel is on the main street but you have to walk down an alleyway to get to the entrance. There are two flights of stairs without elevator to get to the lobby. The check in was easy. The room has all amenities as advertised. However, the sheet is itchy and we woke up with bite marks suggesting bug beds. They were doing maintenance during my stay and they turned off my water. I was able to restore it with a phone call to the front desk. This hotel is not right for me.

Overall great stay, these are fantastic apartment hotels in Masr El Gedida area! The rooms themselves are brand new, very modern and decently spacious. Beds are comfortable and kitchens are well-equipped! 24h front desk is also an added benefit for apartment hotels. Only two complaints: (1) rooms didn't feel like they were deep cleaned at check-in (floors were obviously not mopped), (2) Prime Residence needs to clarify the differences between the room types! When I called them I was told they're all identical in terms of what's inside the rooms and only difference is square footage but this is very false! We booked a Deluxe and our friends booked a Superior which is lower rank and cheaper and they had a full 1-bedroom apartment while we had a studio! On another occasion we also booked the most basic room and it was missing a couch and the washing machine which shows that the differences are not just square footage.

No signage facing the street, hard to find. Other than that, excellent place to stay for a week or so in Heliopolis!

Excellent room Clean Beautiful amenities Beautiful customer service

Prime Residence is super clean with professional and helpful staff. The kitchen has the basic necessities and it comes with a washing machine too. I came with my husband and 2 boys. We all loved it!

The room was very clean better than 5 stars hotels i stayed in during my trip to cairo. I ll stay in this place when i come back to cairo . Thanks for the staff. The place in a very good place in heart of Hiliopolis. Every thing about this place is excellent.

Safe with no key Broken chair, I asked many times to be fixed Bad smell in corridor

The studio apartment was clean and perfect for a solo traveler wanting just a little more than a hotel room. The staff was very helpful and accommodating.

It not what I expected. First the hotel is on the main street but you have to walk down an alleyway to get to the entrance. There are two flights of stairs without elevator to get to the lobby. The check in was easy. The room has all amenities as advertised. However, the sheet is itchy and we woke up with bite marks suggesting bug beds. They were doing maintenance during my stay and they turned off my water. I was able to restore it with a phone call to the front desk. This hotel is not right for me.

Overall great stay, these are fantastic apartment hotels in Masr El Gedida area! The rooms themselves are brand new, very modern and decently spacious. Beds are comfortable and kitchens are well-equipped! 24h front desk is also an added benefit for apartment hotels. Only two complaints: (1) rooms didn't feel like they were deep cleaned at check-in (floors were obviously not mopped), (2) Prime Residence needs to clarify the differences between the room types! When I called them I was told they're all identical in terms of what's inside the rooms and only difference is square footage but this is very false! We booked a Deluxe and our friends booked a Superior which is lower rank and cheaper and they had a full 1-bedroom apartment while we had a studio! On another occasion we also booked the most basic room and it was missing a couch and the washing machine which shows that the differences are not just square footage.

Very clean new friendly staff highly recommended

Freundliche personal , Zimmer ist sehr Sauber.

Room was very clean and comfortable, and staff was friendly and helpful. Sadly we didn't get to stay long, just a quick overnight before a flight home, but would for sure stay here again.

Comfortable, clean and very spacious rooms. Excellent for singles or couples. Free bottled water on request. Used the laundry machine and hang to dry (although must bring your own soap). Air conditioner was strong and effective. Would recommend if you want to be outside of the main downtown.

Great location, clean property. Would have given them 5 stars if the windows were better sound proof as the street is very noisy

Booked this as we had a 20 hour stop over in Cairo. Hotel is close to the airport. Check in was smooth. Person at reception was very friendly and also gave us recommendations on where we could visit during our short stay. Hotel is new therefore rooms are modern and clean. Room had a fully equipped kitchen which included a washing machine which could be useful. Only issue I could really point out is the lack of sound proofing in the room. Could be an issue for those who are light sleepers as the traffic from outside is quite noisy all night.

The standard room was very loud as it was on the side of the roads (busy motorway). Constant cars wizzing by meant impossible sleeping at night for me. I had to upgrade a room by paying over £100 and the noise reduced by 80%. Not fully gone but was able to sleep. Other than that everything else was fine, nice decor, good location as it’s away from the annoyances. About 50mins away from Giza.

This place is really good but if you choce quite side apartment street side is really bad and you cant sleep because the sound of car horns is to much

The room itself was good, staff were friendly and eager to help especially the night staff young man. The downside , two main things: 1- the hotel was half an hour walk to City Stars and not 12 minutes as advertised, which considerably affected my plans. 2- It’s on a main road, almost like a very busy highway with almost ZERO noise isolation, even with ear plugs it’s difficult to sleep in spite of very comfortable bed. I would’ve extended my stay, if it wasn’t for the noise.

The room was very clean and modern. In a nice area , room needed a hair dryer though

Studio is fitted out. Location is very close to key area in Heliopolis and Nasr City.

Overall great stay, these are fantastic apartment hotels in Masr El Gedida area! The rooms themselves are brand new, very modern and decently spacious. Beds are comfortable and kitchens are well-equipped! 24h front desk is also an added benefit for apartment hotels. Only two complaints: (1) rooms didn't feel like they were deep cleaned at check-in (floors were obviously not mopped), (2) Prime Residence needs to clarify the differences between the room types! When I called them I was told they're all identical in terms of what's inside the rooms and only difference is square footage but this is very false! We booked a Deluxe and our friends booked a Superior which is lower rank and cheaper and they had a full 1-bedroom apartment while we had a studio! On another occasion we also booked the most basic room and it was missing a couch and the washing machine which shows that the differences are not just square footage.

Clean and nice building and well equipped comfortable room

Place was super clean and nice, staff needs to communicate a little better we had to wait 40 mins to check in even though we booked it months in advance. But it was a very nice hotel other wise, Heliopolis is in a good location

Noisy area with non stop traffic on a large avenue which is very dangerous to cross. The shower door was not closing and could have fallen down if not repaired. No restaurants or stores close by The most annoying part is trying to bill us for washing the shower floor mat and towels The front desk receptionist during the day is rude and has no understanding of how customers service works in such a place

The studio apartment was clean and perfect for a solo traveler wanting just a little more than a hotel room. The staff was very helpful and accommodating.

Front desk employees were good, reservation employees were terrible, I had to check out earlier and they refused to refund the rest of my paid reservation.

Very quiet, clean, and comfortable. The staff is very friendly.

Great propert and wonderful staff

Property staff and manager was super nice and accommodating. Always welcoming you with a smile and attentive to any requests. Thank you all and keep up the good work

War gut bis sehr gut. Preis /Leistung Verhältnis war eigentlich sehr gut. Sie haben sich Mühe gegeben, uns ruhige Zimmer zur Verfügung zu stellen. Ich bin zufrieden.

Management was very kind and patient

The hosts went out of their way to accommodate me as a non-arabic speaking individual and tended to my needs deligently

We only stayed here for one night during a long layover in Cairo. Overall, the experience was fine and on par for what we expected considering what we paid. The room was adequately stocked with everything we needed and was reasonably clean. The location was also convenient, with plenty of restaurants within walking distance.

Booked this as we had a 20 hour stop over in Cairo. Hotel is close to the airport. Check in was smooth. Person at reception was very friendly and also gave us recommendations on where we could visit during our short stay. Hotel is new therefore rooms are modern and clean. Room had a fully equipped kitchen which included a washing machine which could be useful. Only issue I could really point out is the lack of sound proofing in the room. Could be an issue for those who are light sleepers as the traffic from outside is quite noisy all night.

The standard room was very loud as it was on the side of the roads (busy motorway). Constant cars wizzing by meant impossible sleeping at night for me. I had to upgrade a room by paying over £100 and the noise reduced by 80%. Not fully gone but was able to sleep. Other than that everything else was fine, nice decor, good location as it’s away from the annoyances. About 50mins away from Giza.

Noisy area with non stop traffic on a large avenue which is very dangerous to cross. The shower door was not closing and could have fallen down if not repaired. No restaurants or stores close by The most annoying part is trying to bill us for washing the shower floor mat and towels The front desk receptionist during the day is rude and has no understanding of how customers service works in such a place

The room was very clean better than 5 stars hotels i stayed in during my trip to cairo. I ll stay in this place when i come back to cairo . Thanks for the staff. The place in a very good place in heart of Hiliopolis. Every thing about this place is excellent.

Super modern amenities and pretty close to downtown Cairo. What more can you ask for.

Studio is fitted out. Location is very close to key area in Heliopolis and Nasr City.

The accommodation is so Good and clean. I really recommend it, and plenty of Resturants and Coffee shops around.

مكان مريح جدا . قريب على مطار .

Noisy place, non stop traffic and crossing the street is very dangerous. They want to charge for leaving foot prints on the washroom floor mat and make up on the shower towels. No restaurants or coffee shops close by

I have great experience with the staff in the hotel. Great service with Islam ordering Uber everyday. Also Abdullah was very helpful ordering food. One recommendation is to offer breakfast

We only stayed here for one night during a long layover in Cairo. Overall, the experience was fine and on par for what we expected considering what we paid. The room was adequately stocked with everything we needed and was reasonably clean. The location was also convenient, with plenty of restaurants within walking distance.

Het was echt een top plek veel plekken waren in de buurt en goed te bereiken met de taxi

The location is fantastic, and the staff is friendly. The amenities are great, with a hair salon nearby, taxi services available, laundry provided, and complimentary water. The apartment itself is very good—though it doesn’t get much natural light, this wasn’t an issue for us as we spent most of our time out exploring.

Alors par où commencer, j’ai pas envie de dénigré l’établissement mais sans mentir il y a bcp de point négatif. Premièrement nous arrivons à l’hôtel vers 22h le mec a l’accueil nous dis que nous avons un all exclusive à noter que nous avons que le petit dej compris… bon ça encore ça va. En arrivant dans la chambre des tâches sur le mur noir je sais même pas ce que c’est… impossible de ranger nos affaires car impossible d’ouvrir la porte du dressing. Nous avons Wifi gratuit dans l’hôtel mais bon faut il encore qu’il marche par ce que juste d’envoyer un message sur what’s app 10min pour s’envoyer. Et la meilleure pour la fin par ce que je trouve ça très drôle. Il y a dans la chambre une télévision à disposition avec Netflix YouTube… Lorsque j’essaie de lancer une de ces applications il est impossible de l’utiliser, « votre télévision n’est pas connecté à internet » je décide donc d’appeler la réception, il viennent à 3 pour au final me dire que c’est pas possible. Je demande pourquoi et le mec hausse les épaules sans donner de réponse. Ça reste un bon hôtel dans l’ensemble mais je suis désolé vous pouvez trouver bcp mieux pour le même prix

The accommodation is so Good and clean. I really recommend it, and plenty of Resturants and Coffee shops around.