Holiday Inn Express - Downtown San Diego by IHG

We enjoyed our stay and would come again. Staff was very friendly and breakfast was excellent. The pool is not heated, so the water was quite cold. The hotel is aging, but staff does a good job keeping it up.

Good property. Value for money.

I feel that the rooms should be cleaned every day I spent good money a night they should clean everyday I spent 5 nights

We ended up at the Holiday Inn Express Downtown because the first hotel we booked was not a good fit for us. Owen (desk clerk) and the other staff were friendly , helpful, and accommodating to our need to have early check in. Owen helped us store our luggage until he was able to get us a room. He also called me when the room was ready. The staff left water and snacks with a sweet note outside our room. The hotel was clean and the breakfast was filling. A 10 out of 10!!! We are looking forward to our next visit to San Diego and will definitely stay at the HIE again.

I booked this reservation over a month in advance, I’d like to say 2 months almost. Once I checked in, Owen helped me. He was rude off the start. I asked if there was a possibility of being in a room facing the city/ ocean side. He said the room he was giving me was their last one. I said if there’s anything he can find please, he chuckled and said there’s nothing left. I said ok and asked if the pool was working, he said no. I asked if he knew when it would be up and running again since I’d be there for more than one night. He said “I don’t know you could keep checking”. I was caught off guard but I had been on the road for so long so I brushed it off. He abruptly asked if I was parking in their garage, I asked if there was a fee. He said yes there’s an additional fee or if not I could find somewhere else. I asked if I’d be able to park outside and he said he said he didn’t know and to follow whatever the street signs say. I said okay and just grabbed my keys and went to my room. No friendliness, information about the amenities, parking, or my stay (unless I asked). The next day I had gone to the front desk to request more towels, as I waited in line overheard him speaking to a Spanish speaking older guest and as the guest was struggling to explain an issue. Owen looked at him and said “I can’t understand anything you’re saying”