ONTO Alvaro Obregon Mexico City

Great location, friendly staff, spacious rooms, very clean, nice roof deck

The property is really nice. The design of the room is one of the best I’ve had. The roof top is a great bonus. The water pressure in the shower should be improved . This is the only thing to be fixed.

El problema tiene que ver con el servicio de estacionamiento, la propiedad no cuenta como tal con él, aunque implementan servicio de valet pero en mi caso no fue satisfactorio ya que inicia dicho servicio a las 13:00 hrs. Antes de ese horario es problematico, especialmente cuando haces check out ya que lo debes realizar a mas tardar a las 11:00 hrs.

We stayed on the ground floor at the back of the hotel, and it was perfect, quiet and comfortable with a private courtyard. The location is ideal, within walking distance to everything in Roma Norte and Condesa. The hotel also offers rooftop access with drinks, which is a great spot to unwind. The room was clean, and the staff were very attentive and helpful. I’d recommend avoiding the rooms located directly above or beneath the restaurant, as they can be a bit noisy at night. Overall, highly recommended

This hotel was located perfectly in Roma Norte. Very walkable area with tons of options for food and exploring. We loved the hotel room we stayed in—super clean and modern. We almost forgot about the rooftop, but it was beautiful up there for an early morning breakfast with such pleasant service.

Beautiful property but seems to be experiencing some teething issues. Our AC was leaking and it took 2 tries to fix. There was one night where there was a lot of noise from the pipes. We had the terrace apartment which looks like a private garden but we could not enjoy because of mosquitoes. Our room was below street level so you hear the city but it feels very private. I did not notice any noise at night. We seem to have been unlucky with the restaurant next to the lobby. I saw it open in the morning only. I was hoping for a hotel that would have a bar to grab a drink from after a day out or before dinner, which happened to be 5 pm for us. But the restaurant was no longer open and the roof bar service didn’t start till 6 pm. I think if I had been able to stock up our room with drinks and snacks I would have enjoyed the property more, but as it was, the options on hand were kind of limited. I would recommend the hotel to others but recommend buying some refreshments to enjoy the vibe of the beautifully decorated rooms. The location is also excellent.

We stayed on the ground floor at the back of the hotel, and it was perfect, quiet and comfortable with a private courtyard. The location is amazing, within walking distance to everything in Roma Norte and Condesa. The hotel also offers rooftop access with drinks, which is a great spot to unwind. The room was clean, and the staff were very attentive and helpful. I’d recommend avoiding the rooms located directly above or beneath the restaurant, as they can be a bit noisy at night. Overall, highly recommended

It was a pleasure staying at Onto. From being welcomed by the staff to being taken care of. The facility was very beautiful and aesthetically pleasing. The rooms were comfortable and clean, you can still smell the new scent. The rooftop was amazing. The area has so many options to eat, everything was walking distance. This place is totally recommended and will definitely come back for future trips to CDMX.

Great place to stay! Very beautiful room and garden rooftop. There was an issue with water, but hotel was very accommodating and helpful.

Great boutique hotel with friendly staff beautifully appointed rooms with a fridge and microwave. Rooms are serviced each day and there’s a great rooftop bar.

Absolutely fantastic place to stay at. The front desk team was very helpful (Isaac and Pablo and the other front desk guy). They helped us with making reservations for experiences in the city and gave us good recommendations. The hotel was very clean, smelled great, is nicely designed and our room, which was on the bottom floor, had a nice big comfortable layout. It rained this whole past week so we didn't get to spend time in our patio but loved looking at it. The place was very peaceful. The location is great and we found it to be very safe and conveniently located. Highly recommend and would stay here again.

Great location, friendly staff, spacious rooms, very clean, nice roof deck

Muy bien la personal de recepción muy amables y el hotel muy bonito limpio muchos detalles huele rico muy recomendable

We stayed on the ground floor at the back of the hotel, and it was perfect, quiet and comfortable with a private courtyard. The location is ideal, within walking distance to everything in Roma Norte and Condesa. The hotel also offers rooftop access with drinks, which is a great spot to unwind. The room was clean, and the staff were very attentive and helpful. I’d recommend avoiding the rooms located directly above or beneath the restaurant, as they can be a bit noisy at night. Overall, highly recommended

Beautiful property but seems to be experiencing some teething issues. Our AC was leaking and it took 2 tries to fix. There was one night where there was a lot of noise from the pipes. We had the terrace apartment which looks like a private garden but we could not enjoy because of mosquitoes. Our room was below street level so you hear the city but it feels very private. I did not notice any noise at night. We seem to have been unlucky with the restaurant next to the lobby. I saw it open in the morning only. I was hoping for a hotel that would have a bar to grab a drink from after a day out or before dinner, which happened to be 5 pm for us. But the restaurant was no longer open and the roof bar service didn’t start till 6 pm. I think if I had been able to stock up our room with drinks and snacks I would have enjoyed the property more, but as it was, the options on hand were kind of limited. I would recommend the hotel to others but recommend buying some refreshments to enjoy the vibe of the beautifully decorated rooms. The location is also excellent.

Everything was perfect for our stay and we highly recommend the Onto Alvaro Obregón . Clean room, friendly staff and a well planned room.

The room was very clean and the staff were so kind and helpful! I had a very comfortable stay and would definitely recommend it to others. I’ll absolutely be staying here when I return. My only critique is the free continental breakfast. Only coffee/tea, a small pastry and oatmeal is included. There are other options available at a fee. I don’t eat oatmeal so I ordered a yogurt and granola bowl but with such minimal options the free continental breakfast feels misleading and a bit underwhelming. But there is so much incredible food around so that’s only a small flaw. You can’t beat the service!

Clean room, friendly staff

We stayed on the ground floor at the back of the hotel, and it was perfect, quiet and comfortable with a private courtyard. The location is amazing, within walking distance to everything in Roma Norte and Condesa. The hotel also offers rooftop access with drinks, which is a great spot to unwind. The room was clean, and the staff were very attentive and helpful. I’d recommend avoiding the rooms located directly above or beneath the restaurant, as they can be a bit noisy at night. Overall, highly recommended

Our room was beautiful and spacious and access to the room was quick and convenient. There was a small issue in the bathroom but it was fixed immediately. The room was serviced every day and we had clean white towels every time. We also received great suggestions for restaurants and tours. We actually booked one of the tours and it was great. The service at this hotel is exceptional. We would definitely stay here again.

とにかく部屋が広く且つおしゃれで快適だった。 ロケーションは夜にやや外が騒がしくなることがあり、そのせいかベッドサイドに耳栓が置かれていた。

Great location, and the staff was very quick to help with any questions we had about the area. The room was massive and chic. The water pressure in the shower could’ve been better but otherwise great accommodation

This brand new hotel is in the center of Roma Norte, easily walkable to popular cafes, restaurants and boutique shops. The hotel room itself is beautiful, the room is spacious with all kitchenware needed, the bed is super comfortable and AC works perfectly (most airbnbs have no AC). I would stay here again.

Mexico City is a busy place and the room we had was so quiet and peaceful with a beautiful patio surrounded by plants. We only stayed one night but I want to stay here every time we come back to the city. Perfect place, comfortable everything in the room, plenty of cool spots within walking distance. 10/10

We had the most wonderful stay in Mexico City! Onto is a very luxurious place to enjoy. Walking distance from many Michelin star restaurants, lots of fun places to shop, and many cool cocktail bars. The room was very clean and comfortable for our stay. The shower products smelled divine. The hotel staff was so courteous and helpful - truly wonderful service! If you’re in Mexico City you should book your next stay here!

Wonderfully spacious garden courtyard suite.

The property is really nice. The design of the room is one of the best I’ve had. The roof top is a great bonus. The water pressure in the shower should be improved . This is the only thing to be fixed.

Very nice staff. No heating. Noisy between floors. Great location.

I loved everything about this hotel: the stunning room, the friendly, helpful staff, delicious breakfast and fabulous neighborhood. When I return to Mexico City, I will definitely stay here again. It was perfect!

Nice hotel with some caveats. Room has a cold air unit, but will not heat - they say they can give you blankets and have some heaters (not enough for all rooms), which is unacceptable. They also don’t have

Summary: the hotel is nice, but the service was terrible. Arrived and the bellman helped with luggage, that was a nice touch. At first everything seemed good but then one by one things got worse. I asked at the hotel restaurant for change for a 500 peso bill so I could tip the doorman for helping with the luggage. He was extremely rude and said NO. Not even in a polite way, just a rude. I believe it was the manager. Then at check in the staff was nice but one policy you should know is that check in is at FOUR 4pm!! and check out is at 11am! VERY inconvenient when you are transferring from another hotel. Now it got bad. We checked in and left for a bit. When we came back we noticed the window shades were closed and it was dark in the room. We left them open. We asked the front desk and they paused then said "Oh, we provide courtesies like this to our guests." but it was like he invented that on the spot. We did NOT give any authorization to enter our room without notice. We were not told about "courtesies" like this during check-in.It was very suspicious that someone went into our room without asking us after we already unpacked. The pillows are unusable. They are so big that we could not lay our heads on them comfortably.When I asked for others, they had none. lastly I left my electronic toothbrush in the bathroom after check out. When I called to ask for them to hold it for me , they said they didnt have it. I know i left it. It just dissapeared.. do not trust Onto.

Absolutely fantastic place to stay at. The front desk team was very helpful (Isaac and Pablo and the other front desk guy). They helped us with making reservations for experiences in the city and gave us good recommendations. The hotel was very clean, smelled great, is nicely designed and our room, which was on the bottom floor, had a nice big comfortable layout. It rained this whole past week so we didn't get to spend time in our patio but loved looking at it. The place was very peaceful. The location is great and we found it to be very safe and conveniently located. Highly recommend and would stay here again.

⭐️⭐️⭐️⭐️⭐️ Amazing Stay at Onto! We absolutely loved our stay at Onto! From start to finish, the experience was wonderful. A special shoutout to Louis, who truly made our stay exceptional. He gave us fantastic recommendations - example to our favorite taqueria which wasn't even on our list to visit! Louis was so patient even when I asked the same questions a few times, and provided excellent service throughout. We were mostly in touch with him during his shift, and he went above and beyond to make sure we had everything we needed. The rest of the staff were also warm, welcoming, and attentive — you can really tell customer care is a priority here. Our room was one of the best I’ve stayed in: beautifully clean, modern, with so much storage and counter space — something I’ve never had enough of in other hotels! Everything felt thoughtfully designed for comfort and convenience. We loved every minute of our stay and can’t wait to come back!

We had the most wonderful stay in Mexico City! Onto is a very luxurious place to enjoy. Walking distance from many Michelin star restaurants, lots of fun places to shop, and many cool cocktail bars. The room was very clean and comfortable for our stay. The shower products smelled divine. The hotel staff was so courteous and helpful - truly wonderful service! If you’re in Mexico City you should book your next stay here!

We stayed on the ground floor at the back of the hotel, and it was perfect, quiet and comfortable with a private courtyard. The location is ideal, within walking distance to everything in Roma Norte and Condesa. The hotel also offers rooftop access with drinks, which is a great spot to unwind. The room was clean, and the staff were very attentive and helpful. I’d recommend avoiding the rooms located directly above or beneath the restaurant, as they can be a bit noisy at night. Overall, highly recommended

El hotel muy bonito y gran diseño, desafortunadamente una experiencia de servicio muy desagradable.

Clean room, friendly staff

Our room was beautiful and spacious and access to the room was quick and convenient. There was a small issue in the bathroom but it was fixed immediately. The room was serviced every day and we had clean white towels every time. We also received great suggestions for restaurants and tours. We actually booked one of the tours and it was great. The service at this hotel is exceptional. We would definitely stay here again.

Alexa Experience Manager was the best !!!! 5 ⭐️ And Lorenzo at Front desk awesome

A great location and new furnishings are about the only positives. Terrible customer service, all done via what's App, and just not very helpful. Other than the lovely lady serving on the roof bar everyone else made you feel like you were in the way, not a single smile. I could list 20+ problems with this place. For example, " please can I have some ice, no sorry you'll have to come down to the restaurant and ask them". Went down, and then told I'd have to bring a glass from my room if I wanted some as they were a different company. No milk in room, "please could I have some". No sorry we don't provide that" Both v minor but just examples of no customer service. "Please could I get a late check out, happy to pay ?" "No sorry, we're completely full". Checked on line and there were lot's of rooms available" Please note the restaurant as previously mentioned while apparently part of the hotel, is not. If you eat there you can't put this on your hotel bill, you have to pay there and then. Just not a good experience, there are a lot of hotels in Mexico City, far cheaper and offering better service.

Beautiful hotel room, friendly staff! Perfect location in Roma Norte!

This is a new and lovely hotel. The staff was very professional and kind. This area of Roma Norte is filled with shops and dining. The only thing to note is that this is an open air style hotel and the street noise can come through. We carry a noise maker for sleep and had no issues.

Amazing location.

We stayed on the ground floor at the back of the hotel, and it was perfect, quiet and comfortable with a private courtyard. The location is ideal, within walking distance to everything in Roma Norte and Condesa. The hotel also offers rooftop access with drinks, which is a great spot to unwind. The room was clean, and the staff were very attentive and helpful. I’d recommend avoiding the rooms located directly above or beneath the restaurant, as they can be a bit noisy at night. Overall, highly recommended

This hotel was located perfectly in Roma Norte. Very walkable area with tons of options for food and exploring. We loved the hotel room we stayed in—super clean and modern. We almost forgot about the rooftop, but it was beautiful up there for an early morning breakfast with such pleasant service.

Incredible area near so many dining options and walkable distance to all of the prime locations

The hotel felt new and the pictures are as listed on the site! The staff was super nice and the hotel felt extremely well located. Tons of restaurants, bars, and shopping within walking distance Would recommend to a friend!

Gran lugar en una excelente ubicación!

We stayed on the ground floor at the back of the hotel, and it was perfect, quiet and comfortable with a private courtyard. The location is amazing, within walking distance to everything in Roma Norte and Condesa. The hotel also offers rooftop access with drinks, which is a great spot to unwind. The room was clean, and the staff were very attentive and helpful. I’d recommend avoiding the rooms located directly above or beneath the restaurant, as they can be a bit noisy at night. Overall, highly recommended

Fantastic place and great location

Una joya en Álvaro Obregón, Onto es el deber ser de la hospitalidad, desde la recepción con Pablo hasta el servicio de concierge que nos resolvieron todas nuestras dudas y cuestiones. El concepto de onto se vive desde que pisas la banqueta, la habitación súper cómoda y agradable, con un toque de privacidad e intimidad, una de las camas más cómodas en las que he dormido y Rufus (restaurante) buenísimo. Mi único feedback sería ver una manera de hacer el mármol de la regadera con mas tracción, se pone muy resbaloso cuando se moja. Fuera de esto 100% recomendable me quedo aquí siempre que Vega a CDMX

We stayed on the ground floor at the back of the hotel, and it was perfect, quiet and comfortable with a private courtyard. The location is ideal, within walking distance to everything in Roma Norte and Condesa. The hotel also offers rooftop access with drinks, which is a great spot to unwind. The room was clean, and the staff were very attentive and helpful. I’d recommend avoiding the rooms located directly above or beneath the restaurant, as they can be a bit noisy at night. Overall, highly recommended

This hotel was located perfectly in Roma Norte. Very walkable area with tons of options for food and exploring. We loved the hotel room we stayed in—super clean and modern. We almost forgot about the rooftop, but it was beautiful up there for an early morning breakfast with such pleasant service.

Beautiful property but seems to be experiencing some teething issues. Our AC was leaking and it took 2 tries to fix. There was one night where there was a lot of noise from the pipes. We had the terrace apartment which looks like a private garden but we could not enjoy because of mosquitoes. Our room was below street level so you hear the city but it feels very private. I did not notice any noise at night. We seem to have been unlucky with the restaurant next to the lobby. I saw it open in the morning only. I was hoping for a hotel that would have a bar to grab a drink from after a day out or before dinner, which happened to be 5 pm for us. But the restaurant was no longer open and the roof bar service didn’t start till 6 pm. I think if I had been able to stock up our room with drinks and snacks I would have enjoyed the property more, but as it was, the options on hand were kind of limited. I would recommend the hotel to others but recommend buying some refreshments to enjoy the vibe of the beautifully decorated rooms. The location is also excellent.

The room was very clean and the staff were so kind and helpful! I had a very comfortable stay and would definitely recommend it to others. I’ll absolutely be staying here when I return. My only critique is the free continental breakfast. Only coffee/tea, a small pastry and oatmeal is included. There are other options available at a fee. I don’t eat oatmeal so I ordered a yogurt and granola bowl but with such minimal options the free continental breakfast feels misleading and a bit underwhelming. But there is so much incredible food around so that’s only a small flaw. You can’t beat the service!

Wonderful hotel. Wonderful location. Wonderful staff. Wonderful restaurant. We’ll be back

I loved everything about this hotel: the stunning room, the friendly, helpful staff, delicious breakfast and fabulous neighborhood. When I return to Mexico City, I will definitely stay here again. It was perfect!

Amazing experience at this hotel and would definitely stay again. The room was beautiful, spacious and comfortable and had a very generous amount of storage. We also really looked forward to the fresh pastries and coffee each morning on the rooftop.

Great boutique hotel with friendly staff beautifully appointed rooms with a fridge and microwave. Rooms are serviced each day and there’s a great rooftop bar.

A great location and new furnishings are about the only positives. Terrible customer service, all done via what's App, and just not very helpful. Other than the lovely lady serving on the roof bar everyone else made you feel like you were in the way, not a single smile. I could list 20+ problems with this place. For example, " please can I have some ice, no sorry you'll have to come down to the restaurant and ask them". Went down, and then told I'd have to bring a glass from my room if I wanted some as they were a different company. No milk in room, "please could I have some". No sorry we don't provide that" Both v minor but just examples of no customer service. "Please could I get a late check out, happy to pay ?" "No sorry, we're completely full". Checked on line and there were lot's of rooms available" Please note the restaurant as previously mentioned while apparently part of the hotel, is not. If you eat there you can't put this on your hotel bill, you have to pay there and then. Just not a good experience, there are a lot of hotels in Mexico City, far cheaper and offering better service.