Embassy Suites Charleston
US$171
/ night
Avg. for September
Select dates to see prices and availability
US$171
/ night
Avg. for September
Monthly average prices
Nightly prices at Embassy Suites Charleston average US$134 in the cheapest month (December) and US$212 in the most expensive month (August), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$143 |
| February | US$153 |
| March | US$199 |
| April | US$150 |
| May | US$155 |
| June | US$162 |
| July | US$160 |
| August | US$212 |
| September | US$171 |
| October | US$158 |
| November | US$156 |
| December | US$134 |
J
F
M
A
M
J
J
A
Sept · US$171
S
O
N
D
Most expensive: August (~US$212)
Cheapest: December (~US$134)
About this property
Be sure to enjoy recreational amenities including an indoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and shopping on site.
Amenities
Be sure to enjoy recreational amenities including an indoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and shopping on site.
Business amenities
Featured amenities include a business center, express check-out, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge during limited hours, and self parking (subject to charges) is available onsite.
Dining
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. Quench your thirst with your favorite drink at the bar/lounge. A complimentary continental breakfast is included.
Rooms
Make yourself at home in one of the 253 air-conditioned rooms featuring refrigerators and microwaves. 32-inch LCD televisions with cable programming provide entertainment, while wireless internet access (surcharge) keeps you connected. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include laptop-compatible safes and desks, and housekeeping is provided daily.
Location
A stay at Embassy Suites Charleston places you in the heart of Charleston, steps from Charleston Town Center and 6 minutes by foot from Laidley Court Shopping Center. This hotel is 0.3 mi (0.5 km) from Charleston Stage Company and 0.3 mi (0.5 km) from Heritage Towers.
What's nearby
Charleston Town Center(0.1 Miles)
Laidley Court Shopping Center(0.3 Miles)
Charleston Stage Company(0.3 Miles)
Heritage Towers(0.3 Miles)
Charleston Coliseum & Convention Center(0.4 Miles)
The Art Emporium(0.4 Miles)
Haddad Riverfront Park(0.4 Miles)
Mountain Stage(0.4 Miles)
Avampato Discovery Museum(0.5 Miles)
Gallery Eleven(0.5 Miles)
Clay Center for the Arts and Sciences(0.5 Miles)
Capitol Market(0.5 Miles)
Children s Theatre of Charleston(0.6 Miles)
GoMart Ballpark(0.8 Miles)
CAMC General Hospital(0.8 Miles)
The nearest major airport is Charleston, WV (CRW-Yeager)(4.3 Miles)
Laundry service
Elevator/Lift
Business centre
Multilingual staff
Safe-deposit box
Meeting rooms
Location
300 Court St, Downtown Charleston, Charleston, West Virginia, United States of America
Charleston Town Center (0.1 Miles)
Laidley Court Shopping Center (0.3 Miles)
Charleston Stage Company (0.3 Miles)
Heritage Towers (0.3 Miles)
Charleston Coliseum & Convention Center (0.4 Miles)
The Art Emporium (0.4 Miles)
Room options
4
Single Room, 1 King Bed (Hearing)
Room details
1 Extra-Large Double Bed
Sleeps 3
Air ConditioningSeparate Living RoomRefrigerator
5
Presidential Suite, 1 King Bed
Room details
1 Extra-Large Double Bed
Sleeps 4
630 ft²
Air ConditioningSeparate Living RoomRefrigerator
6
Suite, 2 Double Beds, Accessible, Bathtub
Room details
2 Double Beds
Sleeps 5
518 ft²
Air ConditioningSeparate Living RoomBathtub
5
Suite, 1 King Bed, Accessible, Bathtub
Room details
1 Extra-Large Double Bed
Sleeps 4
518 ft²
Air ConditioningSeparate Living RoomRefrigerator
8
Suite, 1 King Bed
Room details
1 Extra-Large Double Bed
Sleeps 4
518 ft²
Air ConditioningSeparate Living RoomRefrigerator
7
Standard Suite (2 Double Beds with Sofa Bed)
Room details
2 Double Beds
and 1 Sofa Bed
Sleeps 6
505 ft²
Air ConditioningSeparate Living RoomRefrigerator
7
Suite, 2 Double Beds
Room details
2 Double Beds
Sleeps 6
518 ft²
Air ConditioningSeparate Living RoomRefrigerator
5
Deluxe Suite, 1 King Bed with Sofa Bed, Corner
Room details
1 Extra-Large Double Bed
and 1 Sofa Bed
Sleeps 4
613 ft²
Air ConditioningSeparate Living RoomRefrigerator
5
Standard Suite, 1 King Bed with Sofa Bed
Room details
1 Extra-Large Double Bed
and 1 Sofa Bed
Sleeps 4
505 ft²
Air ConditioningSeparate Living RoomRefrigerator
7
Deluxe Suite, Corner (2 Double Beds with Sofa Bed)
Room details
2 Double Beds
and 1 Sofa Bed
Sleeps 6
613 ft²
Air ConditioningSeparate Living RoomRefrigerator
Guest reviews
8.4
Very good
Based on 1,462 verified reviews
Who stays here?
Business
35%
Couple
15%
Family
39%
Group
5%
Solo
3%
What guests think
AI-generated summary based on recent guest reviews
At Embassy Suites Charleston, travelers consistently praise the large suites, friendly service, and especially the complimentary breakfast with made to order omelets and evening drinks, while noting recurring frustrations with paid, inconvenient parking and periodic elevator delays.
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What guests think
At Embassy Suites Charleston, travelers consistently praise the large suites, friendly service, and especially the complimentary breakfast with made to order omelets and evening drinks, while noting recurring frustrations with paid, inconvenient parking and periodic elevator delays.
Reviews also mention pool closures or chilly, unclean water at times, and cleanliness or maintenance varies between rooms, with some feeling dated. The downtown location is convenient for the Civic Center and restaurants, though a few guests felt the immediate area and offsite garage were uninviting at night, making this a practical option if you value amenities more than seamless logistics.
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AI-generated summary based on recent guest reviews
Facilities
Parking is often offsite or valet only, adds fees, and is confusing or inconvenient. Guests repeatedly report elevator outages and long waits, and the pool is occasionally closed or cold/unclean.
Related guest reviews
6
Curlie
8 Mar 2025
·
Stayed 1 night
Motel is great but two of the three elevators were down. We had to wait 20 to 30 min to even get back and forth to the room.
Motel is great but two of the three elevators were down. We had to wait 20 to 30 min to even get back and forth to the room.
8
Keith
12 Jul 2025
·
Stayed 1 night
The pool was closed and not disclosed when we purchased the reservation. This is a big deal when traveling with children. We specifically stayed at your property to take advantage of this listed option.
The pool was closed and not disclosed when we purchased the reservation. This is a big deal when traveling with children. We specifically stayed at your property to take advantage of this listed option.
4
Mark
10 Jul 2025
·
Stayed 5 nights
Super disappointing that the pool was closed the week of July 4th. We had children and main reason we choose hotel was for the pool. Would have been nice if something was offered for not having access to the main hotel amenity. Other than that, breakfast with omelette bar was nice service offering. Bar reception in the evening was nice. Parking was a disaster with no on side outside of valet available. Garage across the street had limited spots so with holiday travelers parking was tight.
Super disappointing that the pool was closed the week of July 4th. We had children and main reason we choose hotel was for the pool. Would have been nice if something was offered for not having access to the main hotel amenity. Other than that, breakfast with omelette bar was nice service offering. Bar reception in the evening was nice. Parking was a disaster with no on side outside of valet available. Garage across the street had limited spots so with holiday travelers parking was tight.
6
Gerold
25 Sept 2025
·
Stayed 1 night
My room was supposed to have robes so I didn’t bring one with me and was provided . The parking was very inconvenient. You either paid additional money for valet or parked on the street in an unfamiliar area. Rooms were very nice and clean but they need to update pool area and parking .
My room was supposed to have robes so I didn’t bring one with me and was provided . The parking was very inconvenient. You either paid additional money for valet or parked on the street in an unfamiliar area. Rooms were very nice and clean but they need to update pool area and parking .
4
FRANKLIN
6 Apr 2025
·
Stayed 1 night
Rooms and lobby were ok. Two out of three elevators were not working leaving long waits. Poor parking situation. Breakfast was ok
Rooms and lobby were ok. Two out of three elevators were not working leaving long waits. Poor parking situation. Breakfast was ok
8
Corlis
31 Mar 2025
·
Stayed 3 nights
The hotel was very nice. Quiet, clean, comfortable. Love the 2 rooms concept. Pool and exercise room were nice. The only problem was that the 3 elevators they have only one or two would work at a time. Very annoying and wait times were up to 10 minutes before you were able to get on an elevator. The perks were nice. Breakfast included and an evening snack and drink time. Overall I would recommend especially if you are going to a concert at the civic center as it’s an easy walk away.
The hotel was very nice. Quiet, clean, comfortable. Love the 2 rooms concept. Pool and exercise room were nice. The only problem was that the 3 elevators they have only one or two would work at a time. Very annoying and wait times were up to 10 minutes before you were able to get on an elevator. The perks were nice. Breakfast included and an evening snack and drink time. Overall I would recommend especially if you are going to a concert at the civic center as it’s an easy walk away.
10
Michael
29 Dec 2025
·
Stayed 1 night
Room was excellent. The elevator experience made the stay rough as for whatever reason there was a log jam of people trying to use the elevators and literally was a queue line to get on the elevator.
Room was excellent. The elevator experience made the stay rough as for whatever reason there was a log jam of people trying to use the elevators and literally was a queue line to get on the elevator.
2
Joshua
14 Dec 2025
·
Stayed 1 night
Didn’t have the handicap accessible room we reserved. Then they decided to book a pageant and a sports convention simultaneously so we had children running the halls all night long screaming and acting out (great job parents!). The elevators took about 20 minutes on average to arrive. Don’t get me started on the parking at the Lee st garage where people go on milk cartons after they enter. What a mess. Charleston is a joke and Embassy Suites is an embarrassment
Didn’t have the handicap accessible room we reserved. Then they decided to book a pageant and a sports convention simultaneously so we had children running the halls all night long screaming and acting out (great job parents!). The elevators took about 20 minutes on average to arrive. Don’t get me started on the parking at the Lee st garage where people go on milk cartons after they enter. What a mess. Charleston is a joke and Embassy Suites is an embarrassment
8
Forest
4 Jul 2025
·
Stayed 1 night
Nice place. Time to replace the mattresses. Parking was too far and to charge for it was crazy, you need a back entrance. Pool was closed. Good breakfast, very nice Staff.
Nice place. Time to replace the mattresses. Parking was too far and to charge for it was crazy, you need a back entrance. Pool was closed. Good breakfast, very nice Staff.
8
Brian
1 Nov 2025
·
Stayed 1 night
Super friendly staff, and clean rooms. Free happy hour drinks and snacks!!! Free breakfast is awesome!!! Close to the amazing Capital Market and Historic Downtown District. Parking is a bit annoying especially knowing other hotels in the ate offer free onsite parking. Would have given 5 stars, but the parking really is annoying.
Super friendly staff, and clean rooms. Free happy hour drinks and snacks!!! Free breakfast is awesome!!! Close to the amazing Capital Market and Historic Downtown District. Parking is a bit annoying especially knowing other hotels in the ate offer free onsite parking. Would have given 5 stars, but the parking really is annoying.
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AI-generated summary based on recent guest reviews
Cleanliness
Housekeeping is inconsistent: many rooms are clean, but multiple guests found unclean bathrooms, stained furnishings, musty odors, or missed service.
Related guest reviews
6
Patricia
26 May 2025
·
Stayed 1 night
The room was dirty and had several broken pieces of furniture. It was disappointing to see the lack of cleaning between guests.
The room was dirty and had several broken pieces of furniture. It was disappointing to see the lack of cleaning between guests.
2
christie
11 Aug 2025
·
Stayed 1 night
Dirty and blood on floor
Dirty and blood on floor
6
Erica
29 Jun 2025
·
Stayed 1 night
The hotel staff were very friendly upon arrival and the offsite parking was right across the street. The hotel looked very nice and the our room was spacious. We got in late so their restaurant was already closed but we were able to cross the street for some dinner at Outback. It wasn’t until we were ready for bed that we came across some inconveniences. My son noticed what looked like blood on the fitted sheet to his bed. I tried calling the front desk but the AI operator told me I needed to go down to the front desk. I went down to request a clean fitted sheet. She would have the security guard bring us one to the room. When I made it up to the room we also discovered no sheets for the pull out couch and only one pillow. I then proceeded back down stairs to the desk to request the additional items so we could finally go to bed. The guard brought the items in a timely manner but the additional pillow has a stain in it so we didn’t feel like it was clean. After the beds were made out family of six were able to lay our heads down for bed. Although I was happy for the six of us to be able to sleep in one room, queen beds would have been a lot better then full size bed for two people to share and if I had a choice 4 pillows per bed not 3. Just a comparison to other hotels we have stayed at. The pool was also closed and we had to head out asap in the morning so we couldn’t enjoy breakfast but it looked very nice.
The hotel staff were very friendly upon arrival and the offsite parking was right across the street. The hotel looked very nice and the our room was spacious. We got in late so their restaurant was already closed but we were able to cross the street for some dinner at Outback. It wasn’t until we were ready for bed that we came across some inconveniences. My son noticed what looked like blood on the fitted sheet to his bed. I tried calling the front desk but the AI operator told me I needed to go down to the front desk. I went down to request a clean fitted sheet. She would have the security guard bring us one to the room. When I made it up to the room we also discovered no sheets for the pull out couch and only one pillow. I then proceeded back down stairs to the desk to request the additional items so we could finally go to bed. The guard brought the items in a timely manner but the additional pillow has a stain in it so we didn’t feel like it was clean. After the beds were made out family of six were able to lay our heads down for bed. Although I was happy for the six of us to be able to sleep in one room, queen beds would have been a lot better then full size bed for two people to share and if I had a choice 4 pillows per bed not 3. Just a comparison to other hotels we have stayed at. The pool was also closed and we had to head out asap in the morning so we couldn’t enjoy breakfast but it looked very nice.
6
Celia
23 Jun 2025
·
Stayed 1 night
Found somebody’s used press on nail in the dresser. The table chair's and chair and ottoman had gross stains.
Found somebody’s used press on nail in the dresser. The table chair's and chair and ottoman had gross stains.
4
Blake
28 Dec 2025
·
Stayed 1 night
Room was outdated and visibly worn (rusted sink and bath), wood damage on doors and had a musty smell. Room service delivers an incomplete order. In room phone could not connect to the front desk.
Room was outdated and visibly worn (rusted sink and bath), wood damage on doors and had a musty smell. Room service delivers an incomplete order. In room phone could not connect to the front desk.
2
William
16 Jul 2025
·
Stayed 1 night
This is not the normal Embassy Suites. It was dirty. Found a cookie on the floor that had been there a while. Had to ask for some type of air cleaner because the smell was so bad. They need to demolish it and start over.
This is not the normal Embassy Suites. It was dirty. Found a cookie on the floor that had been there a while. Had to ask for some type of air cleaner because the smell was so bad. They need to demolish it and start over.
6
Lindsey
22 Jun 2024
·
Stayed 1 night
Room was not clean. Bedding was dirty, floor had crumbs all over it and counters had not been cleaned off. Shower curtain had not been changed, had orange mildew stains. Towels were the only thing that were clean
Room was not clean. Bedding was dirty, floor had crumbs all over it and counters had not been cleaned off. Shower curtain had not been changed, had orange mildew stains. Towels were the only thing that were clean
6
Benjamin
29 Sept 2025
·
Stayed 1 night
Well I really wanted to like this hotel. It came highly recommended to me from a family member. However things started falling apart soon after checking in. I was given a dirty room as I figured out when there were piles of bed sheets and trash all over the room in a dirty bathroom. I kindly asked the maid to tidy it up and she was super nice. Her name was Stacy and she was the best thing about this hotel without a doubt. She cleaned it without complaining and we chatted a bit and laughed at the situation. Then the manager came up and was all over her for not doing things in particular order and followed her around like a lost puppy. I don't know about you but if somebody interferes with my workflow it's kind of hard to focus. The manager apologized and said he would give me a drink credit for the situation, because a dirty room should have never been rented. However that drink credit never materialized it was just an empty promise. I carried on about my day and woke up the next day for breakfast. The front desk staff at 5:00 told me I had to pay $55 penalty if I checked out before 11:00 a.m., even though it was my checkout day. She checked me out before I had a chance to get stuff out of my room. Another manager had to come and help with that situation. Additionally the parking is across the four-lane road and is very difficult to empty your room and have your car nearby to check to check out, with a 10 minute tow zone. I can't imagine ever going back here.
Well I really wanted to like this hotel. It came highly recommended to me from a family member. However things started falling apart soon after checking in. I was given a dirty room as I figured out when there were piles of bed sheets and trash all over the room in a dirty bathroom. I kindly asked the maid to tidy it up and she was super nice. Her name was Stacy and she was the best thing about this hotel without a doubt. She cleaned it without complaining and we chatted a bit and laughed at the situation. Then the manager came up and was all over her for not doing things in particular order and followed her around like a lost puppy. I don't know about you but if somebody interferes with my workflow it's kind of hard to focus. The manager apologized and said he would give me a drink credit for the situation, because a dirty room should have never been rented. However that drink credit never materialized it was just an empty promise. I carried on about my day and woke up the next day for breakfast. The front desk staff at 5:00 told me I had to pay $55 penalty if I checked out before 11:00 a.m., even though it was my checkout day. She checked me out before I had a chance to get stuff out of my room. Another manager had to come and help with that situation. Additionally the parking is across the four-lane road and is very difficult to empty your room and have your car nearby to check to check out, with a 10 minute tow zone. I can't imagine ever going back here.
8
Pawel
22 Sept 2025
·
Stayed 1 night
Bathroom wasn’t exactly the cleanest, bathtub faucet was leaking and could not be turned off.
Bathroom wasn’t exactly the cleanest, bathtub faucet was leaking and could not be turned off.
2
Sarah
25 Nov 2025
·
Stayed 1 night
Got to our room, floor was not swept, chip crumbs everywhere and a finger nail.Hair in the tub. Front desk gave us 10 points which is nothing. They made us feel like we were inconveniencing them to fix the room we paid for! Thank god for the cleaning lady who helped us. We will never be back. I cannot believe as big of a business this is, this is how we were treated.
Got to our room, floor was not swept, chip crumbs everywhere and a finger nail.Hair in the tub. Front desk gave us 10 points which is nothing. They made us feel like we were inconveniencing them to fix the room we paid for! Thank god for the cleaning lady who helped us. We will never be back. I cannot believe as big of a business this is, this is how we were treated.
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AI-generated summary based on recent guest reviews
Rooms
Suites are spacious and comfortable, but decor and fixtures vary, with some rooms feeling dated or showing wear. Noise from the open atrium or busy weekends can carry to rooms.
Related guest reviews
10
Christine
22 Jun 2025
·
Stayed 1 night
The room was very spacious which is great with young kids.
The room was very spacious which is great with young kids.
10
Tracy
13 Aug 2025
·
Stayed 2 nights
Spacious and clean suite. We enjoyed our stay. Would have really enjoyed a hot tub in the pool area and maybe a better quality blanket in the bedding pack for the sofa sleeper. All in all, a great place to stay. Would stay again.
Spacious and clean suite. We enjoyed our stay. Would have really enjoyed a hot tub in the pool area and maybe a better quality blanket in the bedding pack for the sofa sleeper. All in all, a great place to stay. Would stay again.
4
Barbara
4 May 2025
·
Stayed 1 night
Our room was disappointing because there were holes in the wall, AC is loud and rattling, shelf in bedroom broken. Bathroom drains into entire bathroom. I would NOT recommend this hotel.
Our room was disappointing because there were holes in the wall, AC is loud and rattling, shelf in bedroom broken. Bathroom drains into entire bathroom. I would NOT recommend this hotel.
4
Jessica
13 Oct 2024
·
Stayed 1 night
This hotel has a visible view of the lobby from all rooms which makes it a very loud environment. There are no walls to separate the noise from downstairs dining and bar and lobby from the sounds hitting on your door. Really not enjoyable and super loud
This hotel has a visible view of the lobby from all rooms which makes it a very loud environment. There are no walls to separate the noise from downstairs dining and bar and lobby from the sounds hitting on your door. Really not enjoyable and super loud
6
Hugo
12 Dec 2025
·
Stayed 2 nights
Potatoes and biscuits were soggy, as if they were setting around in a steam bath for a long time. Bartender was extremely nice. Thenstaff was extremely nice. The room was busted up a bit. Stains in tub and on the walls. We tried to use the pullout couch, but it appeared the sheets hasnt been changed in months on it. Only one light worked in the bathroom. Pillows were comfortable. We were happy with the size of the room, it just needs some TLC.
Potatoes and biscuits were soggy, as if they were setting around in a steam bath for a long time. Bartender was extremely nice. Thenstaff was extremely nice. The room was busted up a bit. Stains in tub and on the walls. We tried to use the pullout couch, but it appeared the sheets hasnt been changed in months on it. Only one light worked in the bathroom. Pillows were comfortable. We were happy with the size of the room, it just needs some TLC.
10
Philip
31 Oct 2024
·
Stayed 1 night
Overall, great stay in Charleston WV. Spacious room and very comfortable bed. Staff were very friendly and knowledgeable. Though the property is outdated it was clean and well maintained. I would definitely recommend.
Overall, great stay in Charleston WV. Spacious room and very comfortable bed. Staff were very friendly and knowledgeable. Though the property is outdated it was clean and well maintained. I would definitely recommend.
8
KC
14 Aug 2025
·
Stayed 1 night
Hotel is really starting to need updated
Hotel is really starting to need updated
10
Eric
14 Jul 2025
·
Stayed 2 nights
Close to restaurants right across the street. Rooms were spacious. Breakfast is included and really good. Staff was very nice.
Close to restaurants right across the street. Rooms were spacious. Breakfast is included and really good. Staff was very nice.
10
Tracy
24 Sept 2024
·
Stayed 1 night
Rooms are very quiet even though downtown. The rooms are VERY spacious. Could use a little updating, but still nice. No fan in the bathroom so waiting for the mirror to defog slowed my morning process. Should let patrons know that feather pillows are in the rooms so allergies are avoided.
Rooms are very quiet even though downtown. The rooms are VERY spacious. Could use a little updating, but still nice. No fan in the bathroom so waiting for the mirror to defog slowed my morning process. Should let patrons know that feather pillows are in the rooms so allergies are avoided.
8
Eric
29 Jun 2025
·
Stayed 1 night
The room was amazing but it got old hearing children through the walls in the next room at 11pm and dogs barking at 8am
The room was amazing but it got old hearing children through the walls in the next room at 11pm and dogs barking at 8am
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AI-generated summary based on recent guest reviews
Service
Staff are frequently described as friendly and helpful, with standout shuttle and breakfast teams, but guests also report lapses such as unfriendly or unresponsive front desk, valet chaos, and check in or reservation issues.
Related guest reviews
6
Leslie
16 Nov 2025
·
Stayed 1 night
Front desk not friendly
Front desk not friendly
10
Mark
24 Dec 2025
·
Stayed 1 night
Clean room. Very friendly staff.
Clean room. Very friendly staff.
2
Ryan
6 Oct 2024
·
Stayed 1 night
Reserved a room 5 days in advance. Upon arrival they stated they gave out room to someone else. I reserved a room with a king bed and had to spend my anniversary sleeping in 2 doubles. The staff was unwilling to accommodate. Was also not willing to offer a refund to go elsewhere. So I was basically forced to pay for a room that I did not reserve. I will not be staying at an embassy suites ever again. Nor will I recommend them or Expedia to anyone if this is going to be the ultimate result.
Reserved a room 5 days in advance. Upon arrival they stated they gave out room to someone else. I reserved a room with a king bed and had to spend my anniversary sleeping in 2 doubles. The staff was unwilling to accommodate. Was also not willing to offer a refund to go elsewhere. So I was basically forced to pay for a room that I did not reserve. I will not be staying at an embassy suites ever again. Nor will I recommend them or Expedia to anyone if this is going to be the ultimate result.
10
Amy
5 Jun 2025
·
Stayed 2 nights
The staff was AMAZING!
The staff was AMAZING!
2
Craig
24 Sept 2025
·
Stayed 1 night
I showed up to find out that the property was sold out and they would not honor my reservation. The manager on site blamed me for having booked through Expedia. He said he had been trying to call me - but my phone showed no missed calls. He had no explanation as to why he didn't leave a voice message. He tried to put me at an affiliated property which was an absolute dump.
I showed up to find out that the property was sold out and they would not honor my reservation. The manager on site blamed me for having booked through Expedia. He said he had been trying to call me - but my phone showed no missed calls. He had no explanation as to why he didn't leave a voice message. He tried to put me at an affiliated property which was an absolute dump.
10
Craig
16 Sept 2025
·
Stayed 1 night
We thoroughly enjoyed our stay! The staff is really what set this place apart. They had 120 check-ins the day we arrived and yet everyone was friendly, helpful, and efficient. We were sad to find the pool closed, but again, the staff exemplified what hospitality is all about and offered other ways for us to have a 5 star experience, and did it upfront, happily, and without making us feel like an imposition. There’s much to say about the whole place, but what’s important is this: I encountered directly, at least 7 staff, all of whom were exceptional. Embassy Suites has positioned itself first on my list of hotels after this stay, and I hope all our road trips have them along our way!
We thoroughly enjoyed our stay! The staff is really what set this place apart. They had 120 check-ins the day we arrived and yet everyone was friendly, helpful, and efficient. We were sad to find the pool closed, but again, the staff exemplified what hospitality is all about and offered other ways for us to have a 5 star experience, and did it upfront, happily, and without making us feel like an imposition. There’s much to say about the whole place, but what’s important is this: I encountered directly, at least 7 staff, all of whom were exceptional. Embassy Suites has positioned itself first on my list of hotels after this stay, and I hope all our road trips have them along our way!
6
Benjamin
29 Sept 2025
·
Stayed 1 night
Well I really wanted to like this hotel. It came highly recommended to me from a family member. However things started falling apart soon after checking in. I was given a dirty room as I figured out when there were piles of bed sheets and trash all over the room in a dirty bathroom. I kindly asked the maid to tidy it up and she was super nice. Her name was Stacy and she was the best thing about this hotel without a doubt. She cleaned it without complaining and we chatted a bit and laughed at the situation. Then the manager came up and was all over her for not doing things in particular order and followed her around like a lost puppy. I don't know about you but if somebody interferes with my workflow it's kind of hard to focus. The manager apologized and said he would give me a drink credit for the situation, because a dirty room should have never been rented. However that drink credit never materialized it was just an empty promise. I carried on about my day and woke up the next day for breakfast. The front desk staff at 5:00 told me I had to pay $55 penalty if I checked out before 11:00 a.m., even though it was my checkout day. She checked me out before I had a chance to get stuff out of my room. Another manager had to come and help with that situation. Additionally the parking is across the four-lane road and is very difficult to empty your room and have your car nearby to check to check out, with a 10 minute tow zone. I can't imagine ever going back here.
Well I really wanted to like this hotel. It came highly recommended to me from a family member. However things started falling apart soon after checking in. I was given a dirty room as I figured out when there were piles of bed sheets and trash all over the room in a dirty bathroom. I kindly asked the maid to tidy it up and she was super nice. Her name was Stacy and she was the best thing about this hotel without a doubt. She cleaned it without complaining and we chatted a bit and laughed at the situation. Then the manager came up and was all over her for not doing things in particular order and followed her around like a lost puppy. I don't know about you but if somebody interferes with my workflow it's kind of hard to focus. The manager apologized and said he would give me a drink credit for the situation, because a dirty room should have never been rented. However that drink credit never materialized it was just an empty promise. I carried on about my day and woke up the next day for breakfast. The front desk staff at 5:00 told me I had to pay $55 penalty if I checked out before 11:00 a.m., even though it was my checkout day. She checked me out before I had a chance to get stuff out of my room. Another manager had to come and help with that situation. Additionally the parking is across the four-lane road and is very difficult to empty your room and have your car nearby to check to check out, with a 10 minute tow zone. I can't imagine ever going back here.
10
Alison
7 Sept 2025
·
Stayed 1 night
The staff at this hotel were great! The highlight was the breakfast (which was phenomenal and included in our stay) and the valet. It was the perfect place to have our pit stop during a long road trip.
The staff at this hotel were great! The highlight was the breakfast (which was phenomenal and included in our stay) and the valet. It was the perfect place to have our pit stop during a long road trip.
10
Connie
18 May 2025
·
Stayed 1 night
Staff was exceptional, especially Jerry the bellman/shuttle driver. Nice downtown location, within a few blocks of numerous restaurants, shops, and city plaza. Great breakfast and reception/happy hour, too. We'll be back.
Staff was exceptional, especially Jerry the bellman/shuttle driver. Nice downtown location, within a few blocks of numerous restaurants, shops, and city plaza. Great breakfast and reception/happy hour, too. We'll be back.
4
Belinda
23 Nov 2025
·
Stayed 1 night
We always stay here when we are in town. This time was less than ideal. Valet parking has been added since we were last here. People were abandoning their cars to check in blocking the entrance and a space for persons to just be dropped off. It was total chaos and the persons performing the valet were not friendly at all. Nor did they help prevent persons from abandoning their cars and moving along. Additionally as someone who comes here and is their place of choice it was not clear where the parking was. On a side note the information on the phone to tell me what to dial to call the desk for help was missing and each bed had one less pillow. Even the pull out bed had only one pillow. :( And the freezer was so full of ice you could hardly use it. These are all small things but it makes one question the care to the attention to detail. Who is overseeing the place. It is slowly going down hill. We will seek a new place to stay moving forward.
We always stay here when we are in town. This time was less than ideal. Valet parking has been added since we were last here. People were abandoning their cars to check in blocking the entrance and a space for persons to just be dropped off. It was total chaos and the persons performing the valet were not friendly at all. Nor did they help prevent persons from abandoning their cars and moving along. Additionally as someone who comes here and is their place of choice it was not clear where the parking was. On a side note the information on the phone to tell me what to dial to call the desk for help was missing and each bed had one less pillow. Even the pull out bed had only one pillow. :( And the freezer was so full of ice you could hardly use it. These are all small things but it makes one question the care to the attention to detail. Who is overseeing the place. It is slowly going down hill. We will seek a new place to stay moving forward.
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AI-generated summary based on recent guest reviews
Location
Downtown location is convenient for the Civic Center, Capitol Market, and restaurants. A few guests felt the surrounding area and offsite garage were uninviting at night.
Related guest reviews
8
Tonya
27 Dec 2024
·
Stayed 4 nights
Great property centrally located in Charleston and near the airport. Parking is available but the walk to the parking lot is inconvenient in the winter cold. Rooms could use light paint touch ups
Great property centrally located in Charleston and near the airport. Parking is available but the walk to the parking lot is inconvenient in the winter cold. Rooms could use light paint touch ups
8
Hope
1 Sept 2024
·
Stayed 1 night
Overall, hotel was pretty nice of the area. The main lobby is beautiful and massive. Very convenient to get in and out. Definitely will stay again. They do not have parking spots and have to park in garage. This about $16 a night so prepare for that. And it’s on the side of the building not attached so you have to walk a bit. Our room smelled like smoke in a nonsmoking room. They tried to hide the smell but was also bearable to sleep in. Bathroom had mold spots and not great but decent. Beds were super comfy! They are definitely working small improvements to each room so overall not bad.
Overall, hotel was pretty nice of the area. The main lobby is beautiful and massive. Very convenient to get in and out. Definitely will stay again. They do not have parking spots and have to park in garage. This about $16 a night so prepare for that. And it’s on the side of the building not attached so you have to walk a bit. Our room smelled like smoke in a nonsmoking room. They tried to hide the smell but was also bearable to sleep in. Bathroom had mold spots and not great but decent. Beds were super comfy! They are definitely working small improvements to each room so overall not bad.
8
Amy
8 Aug 2025
·
Stayed 1 night
The hotel itself was fine. The common areas were bright and lovely. Our room needed an update. It was pretty outdated-bathroom was dark. The staff was all friendly and they absolutely nailed breakfast-it was amazing. The parking here is awful. The parking garage is about half a block away, not the one that backs up to the hotel, and no easy way to get back to the hotel so you have to carry all your stuff from the car. There are also no exterior signage on the parking garage to indicate that hotel guests should park there. The first Embassy Suites sign is about 100 feet inside the garage and you just have to be looking in order to see it. The outside of the hotel itself is taken care of. The immediate community surrounding the hotel is pretty run down. We stayed here on a Saturday night and there were very few people about. The mall seems pretty empty. The JCPenney across the street from the hotel is empty and closed. It was run down to the point where I felt uncomfortable walking from the parking garage to the hotel with our stuff.
The hotel itself was fine. The common areas were bright and lovely. Our room needed an update. It was pretty outdated-bathroom was dark. The staff was all friendly and they absolutely nailed breakfast-it was amazing. The parking here is awful. The parking garage is about half a block away, not the one that backs up to the hotel, and no easy way to get back to the hotel so you have to carry all your stuff from the car. There are also no exterior signage on the parking garage to indicate that hotel guests should park there. The first Embassy Suites sign is about 100 feet inside the garage and you just have to be looking in order to see it. The outside of the hotel itself is taken care of. The immediate community surrounding the hotel is pretty run down. We stayed here on a Saturday night and there were very few people about. The mall seems pretty empty. The JCPenney across the street from the hotel is empty and closed. It was run down to the point where I felt uncomfortable walking from the parking garage to the hotel with our stuff.
10
Renee
23 Jun 2025
·
Stayed 1 night
I love Embassy Suites and this one is conveniently located in the city. We went to Mountain Stage radio show. It's very close.
I love Embassy Suites and this one is conveniently located in the city. We went to Mountain Stage radio show. It's very close.
8
larry
25 Sept 2024
·
Stayed 1 night
Nice hotel. Good breakfast bar. Close to Civic Center.
Nice hotel. Good breakfast bar. Close to Civic Center.
8
bethany
5 Oct 2024
·
Stayed 1 night
The Embassy Suites - Charleston WV- is an older hotel, but is well kept. The staff are friendly and helpful. Our room was clean, spacious and comfortable. Our trip was quick so we did not have time to explore but driving in it did not seem as though there was much to walk to other than the outback steakhouse next-door. For a one night business trip this hotel was perfect and I would recommend it.
The Embassy Suites - Charleston WV- is an older hotel, but is well kept. The staff are friendly and helpful. Our room was clean, spacious and comfortable. Our trip was quick so we did not have time to explore but driving in it did not seem as though there was much to walk to other than the outback steakhouse next-door. For a one night business trip this hotel was perfect and I would recommend it.
10
Shannon
14 Jun 2025
·
Stayed 1 night
The hotel was easy to find and check in went quickly. They also have valet parking and are within walking distance to restaurants.
The hotel was easy to find and check in went quickly. They also have valet parking and are within walking distance to restaurants.
10
Sheila
16 Dec 2024
·
Stayed 1 night
Convenient location
Convenient location
8
Brian
1 Nov 2025
·
Stayed 1 night
Super friendly staff, and clean rooms. Free happy hour drinks and snacks!!! Free breakfast is awesome!!! Close to the amazing Capital Market and Historic Downtown District. Parking is a bit annoying especially knowing other hotels in the ate offer free onsite parking. Would have given 5 stars, but the parking really is annoying.
Super friendly staff, and clean rooms. Free happy hour drinks and snacks!!! Free breakfast is awesome!!! Close to the amazing Capital Market and Historic Downtown District. Parking is a bit annoying especially knowing other hotels in the ate offer free onsite parking. Would have given 5 stars, but the parking really is annoying.
10
Eric
14 Jul 2025
·
Stayed 2 nights
Close to restaurants right across the street. Rooms were spacious. Breakfast is included and really good. Staff was very nice.
Close to restaurants right across the street. Rooms were spacious. Breakfast is included and really good. Staff was very nice.
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AI-generated summary based on recent guest reviews
Dining
The complimentary breakfast is a highlight for many, with made to order omelets and a broad selection, though some encountered cold items or early closing. The evening reception is appreciated, while restaurant/bar service and quality are mixed.
Related guest reviews
8
Craig
15 Dec 2025
·
Stayed 1 night
Nice room. Breakfast bar was closed when we came down just before 9:00 am. That’s a little early for non business travelers
Nice room. Breakfast bar was closed when we came down just before 9:00 am. That’s a little early for non business travelers
10
Danitra
26 Dec 2025
·
Stayed 1 night
The breakfast was great
The breakfast was great
10
George
12 Oct 2025
·
Stayed 1 night
The hotel was beautiful. The cocktail hour was nice, and breakfast was excellent. The room was wonderful. We loved it.
The hotel was beautiful. The cocktail hour was nice, and breakfast was excellent. The room was wonderful. We loved it.
6
John
28 Sept 2024
·
Stayed 1 night
Dinner in restaurant quite disappointing. Food tasted average and presentation showed no effort to make it look appetizing. Portions were small. Also, breakfast closed at 9:00 am, which is way too early and we saw several guests who were turned away at a couple minutes late.
Dinner in restaurant quite disappointing. Food tasted average and presentation showed no effort to make it look appetizing. Portions were small. Also, breakfast closed at 9:00 am, which is way too early and we saw several guests who were turned away at a couple minutes late.
4
Sherri
27 Oct 2025
·
Stayed 1 night
Good selection but food was cold.
Good selection but food was cold.
10
John
12 Mar 2024
·
Stayed 1 night
Great all around, especially the complimentary breakfast which has many choices plus an omelet bar.
Great all around, especially the complimentary breakfast which has many choices plus an omelet bar.
10
Tracy
11 Aug 2024
·
Stayed 3 nights
Great stay with a great breakfast
Great stay with a great breakfast
10
Lisa
26 Jul 2025
·
Stayed 1 night
Great breakfast. Beautiful facility.
Great breakfast. Beautiful facility.
6
Toni
25 Oct 2025
·
Stayed 1 night
Room was great. The breakfast bar, the food was COLD!!! Such a let down! We were really looking forward to the breakfast bar. Staff was kind and helpful. I seriously didn't like the valet parking. It was way too expensive and it was totally confusing to use.
Room was great. The breakfast bar, the food was COLD!!! Such a let down! We were really looking forward to the breakfast bar. Staff was kind and helpful. I seriously didn't like the valet parking. It was way too expensive and it was totally confusing to use.
10
Alison
7 Sept 2025
·
Stayed 1 night
The staff at this hotel were great! The highlight was the breakfast (which was phenomenal and included in our stay) and the valet. It was the perfect place to have our pit stop during a long road trip.
The staff at this hotel were great! The highlight was the breakfast (which was phenomenal and included in our stay) and the valet. It was the perfect place to have our pit stop during a long road trip.
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AI-generated summary based on recent guest reviews
10
Dominic
last month
·
Stayed 1 night
Great , in the middle of downtown! Very convenient
Great , in the middle of downtown! Very convenient
6
Lee
16 Aug 2026
·
Stayed 1 night
Mixed feelings about this hotel. On one hand the location was good, the room was spacious and clean, and the breakfast was great. Lots of choice including made to order omelettes. Now the negatives. Unloading our vehicle was awful with a complete jam at the entrance and the parking is round the block. The biggest issue was the alarm went off about 4 times after midnight and we were eventually told it was because of some humidity issue. A real lack of communication for all the guests meant we all were on the main balcony not having a clue. Finally I have mixed feelings on the pool. On one hand it was clean but on the other it was too cold with a real lack of seating around it
Mixed feelings about this hotel. On one hand the location was good, the room was spacious and clean, and the breakfast was great. Lots of choice including made to order omelettes. Now the negatives. Unloading our vehicle was awful with a complete jam at the entrance and the parking is round the block. The biggest issue was the alarm went off about 4 times after midnight and we were eventually told it was because of some humidity issue. A real lack of communication for all the guests meant we all were on the main balcony not having a clue. Finally I have mixed feelings on the pool. On one hand it was clean but on the other it was too cold with a real lack of seating around it
10
Rob
16 Aug 2026
·
Stayed 1 night
Perfect stay and the room was super clean and accommodating.
Perfect stay and the room was super clean and accommodating.
10
Matthew
15 Aug 2026
·
Stayed 1 night
Happy hour and breakfast were good. Would stay again.
Happy hour and breakfast were good. Would stay again.
6
Brenda
12 Aug 2026
·
Stayed 1 night
The property is tired. The staff seemed blasé. They were bored and/or indifferent. They were just going thru the motions, or they did know how to effervesce, which is something have seen in most Embassy properties.
The property is tired. The staff seemed blasé. They were bored and/or indifferent. They were just going thru the motions, or they did know how to effervesce, which is something have seen in most Embassy properties.
FAQs about Embassy Suites Charleston
Is parking available at the property?
Self-parking is available on-site for a fee of $12 per night.
What type of breakfast is offered?
A complimentary continental breakfast is included for guests.
Are pets allowed at the property?
Pets are allowed with a fee of $75 per accommodation, per stay. Service animals are exempt from fees.
What are the standard check-in and check-out times?
Check-in is at 4:00 PM and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request, but additional charges may apply.
Is there an airport shuttle service available?
A roundtrip airport shuttle is available for a surcharge of $5.00 per person during limited hours.
What accessibility features are available for guests with disabilities?
The property features elevators, step-free entrances, and wheelchair-accessible facilities including the registration desk, public areas, and meeting spaces. There is also a wheelchair-accessible pool.
Where is the property located in relation to key landmarks?
The hotel is centrally located in Charleston, just 0.2 km from Charleston Town Center and within walking distance of several attractions including Laidley Court Shopping Center and Charleston Stage Company.
Does the property have a swimming pool?
Yes, there is an indoor pool available for guests to enjoy.
What are the policies for guests staying with children?
Children are welcome at the property, and kids can stay for free up to a certain age, although the specific age is not mentioned.
What are the policies regarding extra beds and cribs?
The property does not specify the availability of extra beds or cribs, and guests are encouraged to inquire directly for any specific needs.
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Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-16: 299.5228983311462USD
- 2026-09-17: 167.0035574459839USD
- 2026-09-18: NO DATA
- 2026-09-19: 157.2537192514801USD
- 2026-09-20: 143.31983940238953USD
- 2026-09-21: 184.62879018585207USD
- 2026-09-22: 221.08838979812623USD
- 2026-09-23: 254.94877350540162USD
- 2026-09-24: 138.1585893347168USD
- 2026-09-25: 137.17255442127228USD
- 2026-09-26: 164.44651941558837USD
- 2026-09-27: 155.04972370513917USD
- 2026-09-28: NO DATA
- 2026-09-29: NO DATA
- 2026-09-30: 120.2599892729187USD
- 2026-10-01: 209.73868486633302USD
- 2026-10-02: NO DATA
- 2026-10-03: 510.6954556311035USD
- 2026-10-04: 129.43629777729035USD
- 2026-10-05: 207.1060387007904USD
- 2026-10-06: 226.03797916007997USD
- 2026-10-07: 170.42727541923523USD
- 2026-10-08: 259.89836286735533USD
- 2026-10-09: 148.09749169281005USD
- 2026-10-10: 235.9869614341736USD
- 2026-10-11: 151.3459593699646USD
- 2026-10-12: NO DATA
- 2026-10-13: 195.1652650250244USD
- 2026-10-14: 252.48096464447022USD
- 2026-10-15: 155.06401089042663USD
- 2026-10-16: 231.01744013397217USD
- 2026-10-17: 178.2450479056549USD
- 2026-10-18: 129.43629777729035USD
- 2026-10-19: 242.95821380973817USD
- 2026-10-20: 174.2515078983307USD
- 2026-10-21: 170.26792509498597USD
- 2026-10-22: 138.39933278938292USD
- 2026-10-23: 245.70622680519105USD
- 2026-10-24: 179.34321531074525USD
- 2026-10-25: 129.43629777729035USD
- 2026-10-26: 146.53984665584565USD
- 2026-10-27: 228.26877851783752USD
- 2026-10-28: 148.32629702087402USD
- 2026-10-29: 148.9259380760193USD
- 2026-10-30: 163.2966727194214USD
- 2026-10-31: 137.3934886497116USD
- 2026-11-01: 129.43629777729035USD
- 2026-11-02: 137.3934886497116USD
- 2026-11-03: 191.94854470069885USD
- 2026-11-04: 260.904215772171USD
- 2026-11-05: 177.26906661277772USD
- 2026-11-06: 220.9851539279938USD
- 2026-11-07: 183.40166997711182USD
- 2026-11-08: 137.3083177420807USD
- 2026-11-09: 173.37702697700502USD
- 2026-11-10: 242.75849123062133USD
- 2026-11-11: 241.38453732376098USD
- 2026-11-12: 146.53984665584565USD
- 2026-11-13: 137.501229804039USD
- 2026-11-14: 139.25179566810607USD
- 2026-11-15: 129.2057131249237USD
- 2026-11-16: 140.04490975444793USD
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 21 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and debit cards; cash is not accepted
- Safety features at this property include a fire extinguisher, a smoke detector, and window guards
- This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
- Fee for in-room wireless internet: USD 9.95 per day (rates may vary)
- Airport shuttle fee: USD 5.00 per person (one-way)
- Airport shuttle fee per child: USD 5.00 (one-way), (from 5 to 10 years old)
- Self parking fee: USD 12 per night
- Pet fee: USD 75 per accommodation, per stay
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Laundry service
Elevator/Lift
Business centre
Multilingual staff
Safe-deposit box
Meeting rooms
General
Vending machines
Free breakfast
Smoke-Free Property
Stair-Free Path to Entrance
Wheelchair Accessible (Limited)
Parking (Wheelchair Accessible)
Wheelchair Accessible Path of Travel
Wheelchair-Accessible Concierge Desk
Fitness Center (wheelchair accessible)
Wheelchair-Accessible Lounge
Wheelchair-Accessible Meeting Spaces/Business Center
Wheelchair-Accessible on-Site Restaurant
Elevator Access (Wheelchair Accessible)
Wheelchair-Accessible Pool
Wheelchair-Accessible Registration Desk
Parking
Airport Transportation (surcharge)
Parking (Self) (surcharge)
Activities
Fitness facilities
Fitness Center (24-hour)
Services
Business centre
Elevator/Lift
Multilingual staff
Safe-deposit box
Meeting rooms
Laundry service
Luggage storage
Express check-in/check-out
24-Hour Front Desk
ATM/Banking
Banquet Hall
Concierge Services
Reception (free)
Grocery/Convenience Store
Laundry Facilities
Shopping (on site)
Well-Lit Path to Entrance
Internet
Free wi-fi