Residence Inn Richmond Northwest - Lobby

Residence Inn Richmond Northwest

Name: Residence Inn Richmond Northwest
Address: 3940 Westerre Parkway, Innsbrook, Richmond (and vicinity), Virginia, United States of America, Richmond (and vicinity), Henrico County, United States of America
Rating: 7.25

"Comfortable beds"

"Delicious food"

"Well located"

"Immaculate rooms"

"Spacious rooms"

"Great nearby shopping"

Amenities

Parking
Swimming pool
Non-Smoking Rooms
Business Center
Dry Cleaning
Housekeeping

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Property description

Be sure to enjoy recreational amenities including a fitness center and a seasonal outdoor pool. Additional amenities at this hotel include complimentary wireless internet access and a picnic area.

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Guest reviews

7.3

Good

Based on 395 verified reviews

Who stays here?

Business

30%

Couple

17%

Family

41%

Group

4%

Solo

6%

What guests think

AI-generated summary based on recent guest reviews

At Residence Inn Richmond Northwest, many guests praise the warm, welcoming staff and satisfying free breakfast, while several reviews cite dated facilities, inconsistent housekeeping, pest sightings, and maintenance issues like weak or no hot water and broken fixtures.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

2

Lance

3 weeks ago

·

Stayed 1 night

Breakfast was good

2

Jeremy

23 Mar 2026

·

Stayed 2 nights

The room & especially the bathroom weren’t cleaned recently. The tub was filthy & there was also loose caulk all over. The overall room was disgusting and absolutely not up to Marriott standards. There was also not enough parking for all guests of the hotel with many cars needing to park in the fire lane. Won’t be staying at this hotel ever again.

6

Kimberly

12 Dec 2025

·

Stayed 2 nights

Hotel was under construction. Staff was friendly. Asked for a late checkout and was only given 30 minutes. That was disappointing…

6

Vanessa

29 Nov 2025

·

Stayed 2 nights

Staff was so friendly and nice. Breakfast fine. Beds and linens good Did not know ahead but property under “major renovations” so no fitness center for us. Our 2 rooms did need TLC- “tired”, minor issues, but still usable. Not a long stay so ok

8

Jaime

29 Oct 2025

·

Stayed 3 nights

Staff was terrific especially Matthew who checked us in. The room was over all nice a few minor things nothing to complain about. My sole complaint was on four seperate occassions during the stay someone attempted to enter our room twice around 3am and then twice between 11am and 12 on the 27th while we were packing to check out.

3940 Westerre Parkway, Innsbrook, Richmond (and vicinity), Virginia, United States of America

Location

When you stay at Residence Inn by Marriott Richmond Northwest in Richmond, you'll be in the business district, within a 15-minute drive of Short Pump Town Center and University of Richmond. This hotel is 11.3 mi (18.3 km) from Virginia Commonwealth University and 12 mi (19.3 km) from Broad Street.

Short Pump Town Center(3 Miles)

Bowlero West End(3.2 Miles)

Regency Square Mall(4.1 Miles)

Henrico Doctors' Hospital(4.6 Miles)

Sheltering Arms Institute(4.9 Miles)

Crump Park and Meadow Farm Museum(5.2 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 01:00

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

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