Is parking available at the property?

Self parking is available on-site for a fee of USD 5.00 per night, which includes in/out privileges.

What type of breakfast is offered and what are the serving hours?

A complimentary buffet breakfast is served daily from 6:30 AM to 9:00 AM.

Are pets allowed at the property?

Pets are allowed with a fee of USD 100 per accommodation, per stay, plus a one-time cleaning fee of USD 100. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM to 1:00 AM, and check-out is at 11:00 AM. Early check-in and late check-out may be available upon request and could incur additional charges.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Specific details about bathrooms and pool access features are not provided.

What is the location of the property in relation to key landmarks?

The hotel is centrally located in Glen Allen, just a 4-minute drive from Short Pump Town Center and 12 minutes from the University of Richmond. It is approximately 12 miles from Virginia Commonwealth University and 12.7 miles from Broad Street.

Does the property have a swimming pool?

Yes, there is an outdoor swimming pool, which is seasonal. Specific operational hours are not provided.

What are the policies for guests staying with children?

Children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Hyatt Place Richmond - Innsbrook Hotel in Richmond

Average nightly price at Hyatt Place Richmond - Innsbrook by month, last 12 months (USD)
Month	Average price
January	US$114
February	US$106
March	US$144
April	US$112
May	US$131
June	US$125
July	US$124
August	US$112
September	US$113
October	US$117
November	US$119
December	US$111

What guests think

At Hyatt Place Richmond - Innsbrook, guests praise the welcoming staff and convenient location near Short Pump, but reviews are mixed overall due to renovations, inconsistent cleanliness, and maintenance issues that sometimes affect comfort and reliability.

Rooms are generally spacious, though many note very small bathrooms, dated layouts, intermittent hot water or HVAC problems, and a lack of in-room microwaves. Facilities can be disrupted: the outdoor pool is frequently closed, ice machines and elevators are unreliable, and parking carries an extra fee. Breakfast draws frequent praise, but several guests report supply shortages or inconsistent quality, and the bar/food offerings can be limited. Expect friendly service and space in a convenient area, with trade-offs from renovation and maintenance.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Ongoing renovations have caused a messy lobby, only one working elevator at times, and broken or limited ice machines. The outdoor pool is frequently closed and there’s a paid parking fee noted by several guests.

Related guest reviews

2

Linda L

12 Jun 2025

·

Stayed 2 nights

This property is under construction and there were buckets everywhere to help with leaks. The condition of the property was poor.

6

Sarah

1 Dec 2024

·

Stayed 3 nights

Stay was 3/5 overall. Only 1 ice machine and it was located on top floor. Only one working elevator so waiting times were a bit longer than normal. Last morning the fire alarm went off...and on....and off...and on...for over an hour which was annoying. On the good side, breakfast was good and the staff was VERY friendly and greeted you on your way in and out each time! Renovations were not completed and needs some work but overall not a bad stay.

6

ROBERT

2 Mar 2025

·

Stayed 2 nights

the staff were pleasant and helpful. However the hotel it self was disappointing due to its location and mandatory parking fee. This was an unexpected expense.

6

Enoch

17 Jun 2025

·

Stayed 1 night

Great for access to stores and food. Not great for pets. The pool was also a huge disappointment(drained). Thankfully, it was an overnight stay.

4

david

22 Sept 2024

·

Stayed 1 night

They are remodeling the 4th flood, where the ice machine is. There are no signs indicating that plus long waits for elevators as the constructuon guys are using them. Went to 4th floor , no ice machine in aervice and then had a 7 minute wait for an elevator , went to 6th floor for ice and that machine didnt work either. Had to go to lobby. They should put signs up warning guests , NO ICE and do not go to 4th floor.

6

ROBERT

3 Mar 2025

·

When I checked in I was told that a parking fee of $7.00 per day would be charged to my charge card. This expense was unexpected and overly excessive.

8

Karen

22 Nov 2024

·

Stayed 2 nights

The hotel is under renovation and only 1 elevator was working for 6 floors. Also I had no toilet paper in my room when we arrived. There wasn’t even a toilet paper holder. Plus the pull out sofa had no sheets nor blanket. But the staff was very helpful & polite!

8

Dawn

12 Jul 2024

·

Stayed 1 night

Undergoing much needed renovations so pool was drained and top floor was closed for reno. Was told that the work would stop at 6 p.m. but went up to get ice on Friday night (no ice on our level) and it appeared that the construction crew was staying in the rooms they were rehabbing, specially as they were there at 7 a.m. on a Saturday morning. Didn't bother us but I could see it bothering some. Honestly, it was a fine place to stop for an overnight on a roadtrip.

6

Ronnell

8 Jun 2025

·

Stayed 2 nights

$14 parking permit is not cool. A lot of commotion through the night, a lot of people in parking lot just wondering, dark spots in lot, property doors wasn’t working. Just didn’t look as up to par as other locations, remodel look like it was off TEMU

6

Charles

18 Feb 2025

·

Stayed 1 night

Construction going on during our stay. Not noisy, but looked messy and only one elevator worked.

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Cleanliness

Feedback is mixed: multiple reviews cite dirty bathrooms, odors, pests, and missed vacuuming, while others found rooms acceptably clean. Public areas also drew complaints during construction.

Related guest reviews

2

Paul E.

21 Oct 2024

·

Stayed 2 nights

The room was dirty on the heat unit. The shower was terrible with mold /mildew and caulk peeling. The shave pad was in the opposite end of the shower. Leaving your face in the spray while trying to shave. The water took OVER 5 mins to get hot to use the sink or shower. Most importantly the door did not shut without slamming and extra pressure to latch. When leaving we were able to push the door back open several times before it was latched and secure to leave. THIS ROOM WAS SUPPOSED TO HAVE BEEN RENOVATED! The linens were clean and we made it work for our short stay. There was no microwave to use in the room. The staff was very nice and tried to help as much as possible. Wont be returning

4

Sylvia

12 Feb 2023

·

Stayed 1 night

Our room was dirty and had blood streaks on the curtains and bathroom wall. We were moved to another room but our initial impression was that the hotel was dirty. We won’t be staying there again.

2

don

10 Aug 2025

·

Stayed 2 nights

Very disappointed in my stay here . I’ve stayed here many times before never had issues,, This time had I ANT infestation in my room . Had to move rooms . I never felt comfortable again so I left a day early even though I was knowingly losing my money. Don Carter 804-802-9690

2

Ebony

12 Jun 2023

·

Stayed 1 night

Gross rooms, switched twice after waiting an hour for the second room. There was actual food on the floor of the first and poop on the toilet in the other.

8

James

18 Aug 2025

·

Stayed 1 night

The area around the property was nice and the Staff was great. My only complaint was that whoever cleans the room didn't vacuum around the desk area. I guess because the carpet was dark colored they missed those spots, but i left some food out for a couple of hours to go out with my wife and when we got back I found a couple of ant on my box of food. After I killed the four ants and picked up the crumbs I seen from where it wasn't vacuumed, I didn't see anymore ants. I told the front desk and They immediately wrote everything down to get it cleaned. I recommend that they also get hand vacuum cleaners to get the spots behind the desk that the regular vacuum cleaners can't get to. other than that my room was great.

2

Aaron

27 Jul 2025

·

Stayed 1 night

Bathroom was not clean. Especially the toilet. The railing in the shower was also broken. The hallways smelled like a dirty bathroom which made our room also smell like that

4

Vincent

30 Nov 2025

·

Stayed 3 nights

Staff amazing. Rooms large but bathrooms are terribly small. Mold. Painted over rust. No fan in a prob 20sq ft bathroom. Beds not very comfortable. Charge for parking in an open lot. Extrerior poor maintenance. Weird smell in hallways.

2

Vada

30 Jun 2024

·

Stayed 1 night

First thing I noticed was a dumpster outside the hotel. Second thing was leaves all over the ground from the fall. Third, the musty order as you walk in the hotel. When I got my room when i entered the room it had not been cleaned. I was given another room it had a stench an order that was extremely unpleasant. There was mold all over the shower inside on the outside. I pretty much stayed up most of the night worried about bugs. I would not recommend this place to anyone.

4

Amber

11 Jan 2025

·

Stayed 1 night

Switched rooms twice. First two were not clean.

4

Melissa

26 Dec 2024

·

Stayed 1 night

This place is filthy. I took plenty of pics. The chairs in the eating area and lobby are covered in syrup and food particles and look to never be cleaned. The hotel room had dust all over the lights, sticky residue all over the complimentary in room tea bags, coffee pot, cups, tables. The bathroom looked like an unlicensed do it yourself contractor came in and tried to patch holes and caulk floors and walls with chalky residue all over. Small bugs in bathroom. There are a lot of hotels in the are to choose from and this one is not it.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are spacious, but bathrooms are extremely small and some layouts feel dated. Guests also mention intermittent hot water or HVAC issues and the lack of in-room microwaves.

Related guest reviews

8

Jack

8 Jun 2024

·

Stayed 1 night

had trouble getting hot water on 5th floor.

6

Eric

24 Feb 2025

·

Stayed 2 nights

This particular Hyatt place did not seen to be up to Hyatt's normal expectations (or mine). I think it was an older renovation and it's beginning to show it's age. Staff was great, but property was a bit "tired".

4

Mary Beth

28 Dec 2023

·

Stayed 3 nights

Bed was comfortable, breakfast was plentiful. Closing at 9 is a bit early. Two problems were never resolved. HVAC controls did not work and there was no hot water in bath. We were told these issues had been resolved but they were not.

10

Lawrence

19 Feb 2023

·

Stayed 1 night

The most spacious room I ever had for an overbite stay. Comfy bed, great shower, oversized bat towels, and delicious hot breakfast.

6

Lauren

6 Apr 2025

·

Stayed 2 nights

It took 5 to 10 minutes for the shower to get hot. I almost called down to the front desk when it finally started to get warm. The bathroom was incredibly small. It was hard to turn around in there. It could use a renovation. I stayed at a Hyatt Place in Biloxi that was great. I thought this would be the same, but it just wasn't as nice. The breakfast wasn't as good either. It was not a bad hotel, by any means. I was just expecting something a little better.

8

Paul

22 Jun 2025

·

Stayed 2 nights

Very friendly front desk staff. Room was clean. Bed was comfortable. Only drawback was that the bathroom was small. Could barely get door open without hitting the toilet. Breakfast was good.

10

Tonja

23 Jun 2024

·

Stayed 1 night

Room was nice but the bathroom was extremely small. We were able to get early check in which was extremely helpful.

8

Terri

19 Oct 2025

·

Stayed 2 nights

Spacious room. Convenient location. Pleasant staff.

8

James

20 May 2025

·

Stayed 4 nights

Only complaint room needs a microwave.

6

Desiree

18 Feb 2025

·

Stayed 1 night

Hotel was clean, but I am not a fan of when the bathroom is separate. Sink is outside of the bathroom & bathroomis small. Other than that, stay was cool.

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AI-generated summary based on recent guest reviews

Service

Staff are widely described as friendly, welcoming, and quick to resolve issues, with smooth check-ins. A few guests reported slow responses or poor communication.

Related guest reviews

10

cynthia

20 Aug 2023

·

Stayed 2 nights

We like the easy access to Restaurants and shopping. We love the quietness of the hotel inside and outside. We appreciate the excellent service we received by hotel staff and their friendliness. They were also very welcoming. Breakfast was amazing. Hotel was exceptionally clean.

10

Megan

20 Jun 2025

·

Stayed 4 nights

Every hotel employee that I encountered was so kind and welcoming. The front desk was particularly helpful. I had a great interaction with Kelsey.

8

Karen

12 May 2024

·

Stayed 2 nights

Staff was friendly and helpful. We had a couple of issues but they were quick to remedy them. One suggestion is bigger trashcans in the rooms because they were SUPER tiny.

10

Shaune

16 Feb 2025

·

Stayed 1 night

Fantastic experience!!! The man at the front desk at check in might have been the friendliest person Ive ever encountered at any hotel ive ever stayed in. The rest of the staff was just as friendly. Every time we passed someone we were greeted with a smile and a hello. The room was clean and comfortable. The breakfast was delicious. Would 100% recommend this hotel to anyone and will be using again in the future.

2

Mallory

19 Jul 2024

·

Stayed 2 nights

I experienced a blown out tire the evening of my check-in which prohibited me from actually checking in. Fortunately I was close to another hotel and safe while waiting to get towing services. I called the hotel (directly) for two straight hours to make sure I wouldn't lose my room. After I mentioned to that hotel staff member I was unable to reach the hotel of my stay, they offered to text because they knew the staff. As soon as he did, I called and the phone was answered on the first ring. When I arrived the next day for check-in, my key with my name and room number on the envelope was taped to the desk (found that weirdly unsafe to broadcast that info). There was no information shared about WiFi services, breakfast, or elevator location. It was a very non-plus experience. I guess I shouldn't have been surprised by the underwhelm of my room. In their defense, the hotel is getting renovated, however, the burn mark on the rug, the rusty mirror closet (and light fixtures) and damage to the door from replacing the lock system, left much to be desired. It would have been too much to mentally reconcile if my stay was longer than two days.

8

Karen

22 Nov 2024

·

Stayed 2 nights

The hotel is under renovation and only 1 elevator was working for 6 floors. Also I had no toilet paper in my room when we arrived. There wasn’t even a toilet paper holder. Plus the pull out sofa had no sheets nor blanket. But the staff was very helpful & polite!

10

Patrick

17 Aug 2025

·

Stayed 2 nights

Service was outstanding and breakfast was amazing

8

Allan

26 Oct 2025

·

Stayed 1 night

Came up for a VCU open house, needed a little extra space with a pullout sofa bed. Thw first room we checked into had a slight issue and management quickly changed rooms. Hotel staff was extremely friendly. The location is great, 5 minutes from Short Pump and 20 minutes from downtown Richmond

8

Vince

23 Jun 2025

·

Stayed 3 nights

Hotel was quiet, and the staff was friendly and helpful

10

Jennifer

13 Nov 2025

·

Stayed 1 night

Clean room, very nice staff and a great breakfast. It was super crowded with students but still managed very well for those of us who were just travelling with our families.

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AI-generated summary based on recent guest reviews

Location

Convenient, quiet area near Short Pump with easy access to highways, restaurants, and shopping. Several guests felt safe and found some places walkable.

Related guest reviews

8

Zenith

22 Mar 2025

·

Stayed 1 night

Nice area and quiet

10

Colin

18 May 2025

·

Stayed 4 nights

Had a 4 night stay here and it was very good overall. Great location and surprisingly walkable to some decent dining and other shops. Felt safe, nice parking, and quiet area.

10

Stacey

1 Sept 2025

·

Stayed 2 nights

Perfect location for the west end of Richmond. Convenient, nice property.

8

Erica

26 Mar 2024

·

Stayed 1 night

Walkable to restaurants and close to everything!

10

Rebecca

28 Jun 2024

·

Stayed 1 night

Close to restaurants and shopping nice quiet area.

10

vianka s

27 Feb 2024

·

Stayed 2 nights

I loved the quiet and the surroundings of shopping center and lots of restaurants to choose from.

10

Todd

21 Jul 2025

·

Stayed 1 night

Convenient

8

Krishna

14 Dec 2022

·

Stayed 2 nights

The hotel is located to major highways and easy to get to . The front desk staff was courteous and helpful. We loved the hot breakfast and really appreciate the support staff who cooked some delicious meals . The rooms are a bit dated and we had a room with a noisy AC but overall it was a pleasant stay . Will definitely come back to stay.

8

Allan

26 Oct 2025

·

Stayed 1 night

Came up for a VCU open house, needed a little extra space with a pullout sofa bed. Thw first room we checked into had a slight issue and management quickly changed rooms. Hotel staff was extremely friendly. The location is great, 5 minutes from Short Pump and 20 minutes from downtown Richmond

10

Kendra

15 Jun 2025

·

Stayed 1 night

Conveniently located, renovated, decent

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AI-generated summary based on recent guest reviews

Dining

Breakfast is often a highlight for taste and variety, but some guests encountered shortages or inconsistent quality, and bar/food service was limited or unavailable at times.

Related guest reviews

10

Andre

2 Mar 2025

·

Stayed 2 nights

Overall it is a very nice, well kept hotel. Great breakfast. Ample parking. Great staff. Will highly recommend

2

Logan

20 Jul 2024

·

Stayed 1 night

The pool wasn't available due to maintenance wish I had known ahead of time I would have went elsewhere. The bar had no mixers for alcohol besides tonic water. The food was decent at best.

10

Jennifer

1 Sept 2024

·

Stayed 1 night

Excellent economic stay for the family. Safe. Clean. Friendly and helpful staff. Included breakfast offered variety. Hot: bacon, eggs, seasoned potatoes, waffle s. Cold: cereal, cut fruit, yogurt, bagels. For all the reviews that complain there is no soap/shampoo/etc, try looking on the wall or asking staff. Reserved a room with pull out couch. No pullout linens were in the room. Spoke to staff who very kindly provided all supplies. If wear and tear are not acceptable, don't book here. Linens had some small stains but were freshly laundered. If you set your expectations to the price point you are willing to pay, this will make you happy.

10

Nathan

3 Nov 2025

·

Stayed 1 night

The staff were very friendly, the breakfast was great as well

10

Denver

23 May 2023

·

Stayed 1 night

Breakfast/// The best of any hotel food. A very rare find!! 😊👍. Found nothing to complain about. Will stay here again.

4

Christy

12 Jun 2023

·

Stayed 1 night

Very disappointed. The website shows a restaurant on site but no restaurant. The breakfast was completely gone by 8am when they said it was served until 10. We were told the staff did not show up to cook. The pull out sofa in our room was terrible. Super uncomfortable and a really thin mattress. One of the most disappointing hotels I have ever stayed in.

4

Juan

4 Dec 2024

·

Stayed 2 nights

Room was renovated, clean and fine Water pressure in the shower was poor Breakfast was terrible

8

Barbara

11 Nov 2023

·

Stayed 2 nights

Breakfast wasn’t great. It was similar to budget hotel. One day, we had real dishes and cutlery and the next it was styrofoam & plastic. Not great for environment. Dishwasher works! You would NEVER see a breakfast like this in Europe.

6

Melanie

30 Jun 2024

·

Stayed 4 nights

Advertised a bar and 24 hour food and that was not true. Provided a good breakfast. Had to ask for housekeeping service after my 3rd day stay and they still didnt bring any wash clothes nor soap. We didn't have washcloths the last day. The first night the lobby smelled like an unclean mop.

10

Jennifer

13 Nov 2025

·

Stayed 1 night

Clean room, very nice staff and a great breakfast. It was super crowded with students but still managed very well for those of us who were just travelling with our families.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $106	2 $107	3 $109	4 $107	5 $113	6 $137	7 $137
8 $103	9 $103	10 $103	11 $104	12 $141	13 $380	14 $397
15 $113	16 $105	17 $103	18 $108	19 $137	20 $286	21 $246
22 $103	23 $103	24 $107	25 $123	26 $177	27 $276	28 $156
29 $103	30 $106

Hyatt Place Richmond - Innsbrook

Prices for Hyatt Place Richmond - Innsbrook

Monthly average prices

About this property

Location

Room options

Room, Multiple Beds (High Floor)

Standard Room, Multiple Beds (2 Double Beds with Sofa Bed)

Standard Room, 1 King Bed with Sofa Bed

Room, 1 King Bed (High Floor)

Room, 1 King Bed, Accessible, Bathtub

Guest reviews of Hyatt Place Richmond - Innsbrook

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hyatt Place Richmond - Innsbrook

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24
25 $134	26 $134	27 $157	28 $155	29 $138	30 $131	31 $126