Name: Heritage Place Houston Brookhollow
Address: 2504 North Loop West, Brookhollow, Houston, Texas, United States of America, Houston, Harris County, US
Price range: $52–$81 per night
Rating: 8.4

What guests think

Heritage Place Houston Brookhollow delivers budget friendly stays with clean, quiet rooms, friendly staff, and convenient highway access, but guests also note discontinued breakfast, an older property with occasional maintenance or cleanliness issues, and a neighborhood that can feel industrial.

Most guests praise its clean, quiet rooms, comfortable beds, friendly service (often mentioning Rosa), ample free parking, and a visible security presence. Drawbacks include no breakfast or on-site restaurant, an older feel with occasional maintenance issues, inconsistent housekeeping, sporadic pests, confusing signage, hallway odors, and an industrial area that can feel unsafe to some. Expect a straightforward, good-value stay if you prioritize price and access over amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Basic facilities include a small gym with working treadmills, an outdoor pool that is usually clean, free lot parking, security patrols, and guest laundry; however, the former bistro is closed and there is no bar or on-site dining.

Related guest reviews

8

Jim

Jun 20, 2025

·

Stayed 2 nights

Property in ownership transition so food and drink not available at this time

10

Tommie

Jun 12, 2025

·

Stayed 2 nights

Rooms was nice and clean. Staff was nice and helpful as well as the fitness center and pool as clean as well.

10

Christine

Jun 9, 2025

·

Stayed 1 night

Perfect spot at a reasonable price. Clean, comfortable bed, quiet, in a safe neighborhood. Close to highways and central to anywhere in the city. Free lot parking.

8

Susan

May 31, 2025

·

Stayed 2 nights

The property was clean and the staff was friendly and professional, particularly Rosa at the front desk. Note that I received a confirmation email that indicated there was a Bistro (booked on Expedia), but that is no longer open (property used to be a Courtyard Marriott).

6

Dorlean

May 30, 2025

·

Stayed 1 night

It's difficult to find the entrance of the hotel, there are no ads or writings that let you know that you are in a hotel area, the pool has not been cleaned, There is the smell of cigarettes in all the corridors of the hotel.

10

jon

May 6, 2025

·

Stayed 1 night

Front desk is very nice. Hotel well kept. Clean has laundry so it a plus.

10

Terry

May 4, 2025

·

Stayed 2 nights

This is an old Courtyard hotel, it still has the feel but not all the extras. For the price it was worth it, the rooms were clean, the bed felt safe. The location was perfect for me and I might stay again in the area. The treadmills worked and I was pleased to use the exercise room. No breakfast but a Denny’s across the street.

10

Mary

Mar 26, 2025

·

Stayed 1 night

Conveniently located, fast check in and plenty of parking.

8

Trikelle

Mar 21, 2025

·

Stayed 1 night

The hotel is very ducked off but it’s really nice and clean. I did not like the fact that we were put all the way on the 3rd floor in the middle of the hotel which was miles away from the elevator and they don’t have microwaves in the rooms. So if u wanna warm something and u get a far room just wait until the next morning. I did get a first floor and that was very convenient to everything. The pool area is nice and clean and very pretty at night. When I read the reviews before the stay it stated they had breakfast, currently THEY ARE NO LONGER SERVING BREAKFAST only coffee, which was disappointing. Overall everything else was nice and they have a gas station in the front of the hotel and some stores on the back street of the hotel.

10

Cynthia

Mar 16, 2025

·

Stayed 1 night

Rosa ay check-in was amazing! The room was clean spacious and comfortable. We were on the 1st floor poolside so it was perfect! Pipo was clean as well.

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AI-generated summary based on recent guest reviews

Cleanliness

Many reviews describe very clean rooms and public areas, but others report missed housekeeping, odors, mold or mildew on shower curtains, stained carpets, and occasional roaches. Standards appear inconsistent between rooms and stays.

Related guest reviews

6

Harold

Aug 11, 2025

·

Stayed 2 nights

Stayed 2 nights - room was not cleaned for 2nd night no clean towels - toilet flushing is extremely loud… but the worst is getting past the entrance— strong urine smell, I was debating on canceling my stay …

10

Gregory

Aug 7, 2025

·

Stayed 2 nights

Immaculate!!!

10

Larry

Jul 22, 2025

·

Stayed 2 nights

I was in town for 4 nights visiting relatives. I was very pleased with my room accomodation considering the nightly rate that I paid. The room was large and very clean. Bathroom was small but I was traveling solo so it wasn't an issue. No microwave in the room but there was a small refrigerator. Across the street was Juanita's; a mexican restaurant that served good food and drinks. Across the parking lot was a Shell gas & convenience store. I will definitely stay here again in the future. Very satisfied.

4

PATRICIA

Jun 23, 2025

·

Stayed 1 night

Very basic - no food, only one pod of coffee in the room, not enough towels for two. Shower curtain had would on the bottom - but was immediately relaxed when we notified front desk. I understand that we are going through tough economic times, so I get the fact that it’s operating on a tight budget.

6

Andrew

Jun 20, 2025

·

Stayed 2 nights

Found a cockroach in my room, and they moved me to another room but I was extremely traumatized. I searched my second room for a roach but luckily I didn't see one. But the trauma set in and I was never able to really relax myself at this hotel.

10

Lisa

Jun 15, 2025

·

Stayed 2 nights

The room was nice and clean

8

Cynthia

Jun 9, 2025

·

Stayed 1 night

Very comfortable bed. Sheets just ok. Carpets need cleaning Ok for a quick stay. Economical

10

Shahzad

May 25, 2025

·

Stayed 1 night

The hotel location was perfect the staff were friendly and the room was clean and comfortable Everything was excellent highly recommend.

6

Ashish

May 10, 2025

·

Stayed 2 nights

Room was clean but there were roaches in the bathroom. No breakfast in the morning.

10

Jaine L.

Mar 20, 2025

·

Stayed 1 night

We had a very nice overnight stay at Heritage Place. The staff was friendly and helpful, and the room was clean and comfortable. It was very quiet and the bed comfortable. We will stay here again.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally quiet with comfortable beds and decent space, though decor is older and bathrooms can be small; most have a mini fridge but no in-room microwave. Some guests noted weak Wi-Fi, loud or faulty A/C, lukewarm water, highway noise, and maintenance quirks.

Related guest reviews

10

Larry

Jul 22, 2025

·

Stayed 2 nights

I was in town for 4 nights visiting relatives. I was very pleased with my room accomodation considering the nightly rate that I paid. The room was large and very clean. Bathroom was small but I was traveling solo so it wasn't an issue. No microwave in the room but there was a small refrigerator. Across the street was Juanita's; a mexican restaurant that served good food and drinks. Across the parking lot was a Shell gas & convenience store. I will definitely stay here again in the future. Very satisfied.

8

Imad

Jul 21, 2025

·

Stayed 1 night

Ac unit is very loud and would kick start every 10 minutes we didn’t sleep well because of that

10

Angela

Jun 29, 2025

·

Stayed 1 night

Clean rooms. Beds were great

6

Peter

Jun 23, 2025

·

Stayed 2 nights

The wifi was very weak. The cold water in the tub/shower was almost non existent. The pillows were too small and soft. It was ok for a two night stay.

4

Kerry

Jun 14, 2025

·

Stayed 3 nights

Hotel had no sign anywhere on the building or parking lot. Hallway were heavily perfumed (anyone with scent sensitivities should not stay at the hotel.). Building is located in an industrial area and you could hear the interstate traffic all night long. Review must have been from when it was a courtyard hotel.

10

Dawn

Jun 12, 2025

·

Stayed 1 night

Great hotel - affordable and clean. Never even turned on the TV. Just slept comfortably

10

Christine

Jun 9, 2025

·

Stayed 1 night

Perfect spot at a reasonable price. Clean, comfortable bed, quiet, in a safe neighborhood. Close to highways and central to anywhere in the city. Free lot parking.

4

Hugh

Apr 7, 2025

·

Stayed 3 nights

The weather was about mid 50s and the heater in the room didn’t work was cold. Room 239. I hope I can get compensated please.

10

Judy

Mar 23, 2025

·

Stayed 1 night

The hotel was lovely, the bed is comfortable, the room was quiet and the staff was friendly. There was plenty of hot water and fluffy towels. We had a great night sleep and wonderful showers. Our romm overlooked an inviting swimming pool.

10

Robert

Mar 22, 2025

·

Stayed 1 night

I only stayed for one night. The bed was comfortable and the shower had a strong spray. The small cabinet refrigerator was cold. The combination a/c & heater thermostat was accurate. Hotel doesn't provide breakfast. The tv offered numerous stations and the wifi had a strong signal.

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AI-generated summary based on recent guest reviews

Service

Staff are widely praised as friendly and helpful, with quick problem resolution and shoutouts to Rosa, though experiences vary. A few guests reported rudeness, billing or check-in glitches, and missed requests like wake-up calls or pillows.

Related guest reviews

10

Guadalupe

Aug 19, 2025

·

Stayed 1 night

We were very comfortable and safe. There was a security guard walking around the parking lot the entire night. Our room was clean and staff was very friendly.

10

Mariana

Jun 15, 2025

·

Stayed 1 night

Excellent customer service

8

JACK

Jun 9, 2025

·

Stayed 1 night

The gentleman who checked me in was absolutely wonderful! Treated me kindly and was very helpful. Then got to the room which was a double room suite and we couldn't get into the second room which had the bedroom and bathroom. We had been on the road for an hour and really had to use the restroom. We texted the front desk as that is what we were told to do for any issues. We told them the key wouldn't work on the other room. Was told to come back to the front desk and get another one. Tried the new one and it wouldn't work!! Now by this time i was getting upset. We texted again and that is when we got mister rude boy we will call him come in our room and said to my friend you told me the wrong number that's why it wasn't working and asked him if there was something wrong with him and that it's not hard to give the correct room number. Really? First of all my friend is autistic and it upset him badly. I jumped in and said hey how dare you talk to a customer like that and that he is austitic and he raised his voice to me saying do you have a problem now. At this point I'm super irrate. I said go down get our key and get it to us that we are about to go to the bathroom on the floor. He said you can come down and get it that he's not coming back up. Mind you it's 95 degrees and second floor and he makes me, the customer, do it. So i go down and he said I'll have to wait until he is done with these other 2 customers!! I said what part of we have to use the bathroom don't you get??

10

DeAndrew

Jun 2, 2025

·

Stayed 2 nights

My tv wasn’t working correctly, and when I called down to the front desk and explained my situation they immediately switched my room within 5 minutes

2

Yaritza

May 29, 2025

·

Stayed 2 nights

I lost my ID and they were very unhelpful to the situation. I was super disappointed

6

David

May 18, 2025

·

Stayed 1 night

I was charged for my hotel room again despit having already paid on expedia. I also asked for a wake up call and i did not receive it. Front desk guy was not paying attention at all .

10

Stephanie

Apr 14, 2025

·

Stayed 4 nights

I loved my stay, and Rosa is a wonderful manager with excellent customer service!

2

Waseem

Apr 5, 2025

·

Stayed 2 nights

I don’t recommend this place at all. I booked two night showed up to checkin the front clerk didn’t know how to check me in due to system error between the and Expedia. Slept in the car as they refused to check me in. Billed me and refused to even refund me can back in the morning he said I can’t check you in as it was a no show and cancelled which was a complete lie as he was the same guy from the evening and didn’t know how to fix the issue. Don’t stay here

10

Bradley

Apr 5, 2025

·

Stayed 1 night

The best part was Rosa, she was excellent. Always there with a smile and ready to help. Great job Rosa!

10

Gretchen

Dec 28, 2024

·

Stayed 3 nights

Customer service was absolutely amazing! Rosa at the front desk was super efficient, very friendly and made me feel like an old friend vs just a guest. Would go back for her stellar service alone. Rooms were clean & nice. Hotel overall was quiet and I thoroughly enjoyed my stay.

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AI-generated summary based on recent guest reviews

Location

Convenient right off Loop 610 near the Heights with easy highway access, gas station and restaurants nearby. The setting is industrial with some homeless activity and occasional safety concerns, though many felt safe and appreciated on-site security.

Related guest reviews

10

Larry

Jul 22, 2025

·

Stayed 2 nights

I was in town for 4 nights visiting relatives. I was very pleased with my room accomodation considering the nightly rate that I paid. The room was large and very clean. Bathroom was small but I was traveling solo so it wasn't an issue. No microwave in the room but there was a small refrigerator. Across the street was Juanita's; a mexican restaurant that served good food and drinks. Across the parking lot was a Shell gas & convenience store. I will definitely stay here again in the future. Very satisfied.

6

Kyle

Jun 14, 2025

·

Stayed 2 nights

Location had some homeless wanderers around. Didnt feel safe

4

Kerry

Jun 14, 2025

·

Stayed 3 nights

Hotel had no sign anywhere on the building or parking lot. Hallway were heavily perfumed (anyone with scent sensitivities should not stay at the hotel.). Building is located in an industrial area and you could hear the interstate traffic all night long. Review must have been from when it was a courtyard hotel.

10

Danielle

Jun 10, 2025

·

Stayed 3 nights

This was like my 4th time staying here. Super convenient as far as location. The area isn’t the best but the building and rooms are decent. Staff is always really nice and helpful.

10

Christine

Jun 9, 2025

·

Stayed 1 night

Perfect spot at a reasonable price. Clean, comfortable bed, quiet, in a safe neighborhood. Close to highways and central to anywhere in the city. Free lot parking.

8

Christopher

Jun 8, 2025

·

Stayed 1 night

Great customer service and a wonderful location.

10

eduard

Apr 30, 2025

·

Stayed 1 night

convenient location, close to highway.

10

Mary

Mar 26, 2025

·

Stayed 1 night

Conveniently located, fast check in and plenty of parking.

10

Michael

Mar 21, 2025

·

Stayed 1 night

The location offers a great distance from downtown and near the heights!

8

Coral LeAnn

Mar 17, 2025

·

Stayed 2 nights

Quiet hotel located between two destinations I had to be at.

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AI-generated summary based on recent guest reviews

Dining

There is currently no breakfast or on-site restaurant; most days only lobby coffee is available. Guests rely on nearby options like Denny’s and local eateries, and some listings still show breakfast which causes confusion.

Related guest reviews

8

Stephen

Jul 31, 2025

·

Stayed 1 night

Everything was fine but it is disappointing they don’t have a morning breakfast or coffee bar

8

Jim

Jun 20, 2025

·

Stayed 2 nights

Property in ownership transition so food and drink not available at this time

4

Erikka

Jun 9, 2025

·

Stayed 2 nights

My stay was not what I expected. I came from Louisiana with friends for the weekend . Even though I enjoyed my stay because of the festivities we did. I was disappointed in my stay. They have that they offer breakfast, no breakfast. Not even as much so some coffee. For the price I paid, at least it could have been coffee 😩

8

Alisa

Jun 6, 2025

·

Stayed 1 night

The restaurant on the property is non-functional and closed. The room did not have a microwave.

8

Susan

May 31, 2025

·

Stayed 2 nights

The property was clean and the staff was friendly and professional, particularly Rosa at the front desk. Note that I received a confirmation email that indicated there was a Bistro (booked on Expedia), but that is no longer open (property used to be a Courtyard Marriott).

6

Rika

May 31, 2025

·

Stayed 2 nights

Staff was friendly but in two night stay not even coffee pod was replaced, forget about housekeeping. The room was roach infested. Vegan breakfast was supposedly available but no breakfast, vegan or non vegan was available.

8

Jeff

May 26, 2025

·

Stayed 1 night

Convenient location, nice staff and comfy rooms. Only negative was no morning breakfast.

8

Nicolasa

May 18, 2025

·

Stayed 2 nights

I would of liked breakfast for everyone. They had breakfast, but only for certain customers. Only thing available was coffee for us.

4

Malenda

May 6, 2025

·

Stayed 1 night

There was no breakfast. Coffee shop/ cafe was a coffee pot with creamer. Website claims a vegetarian breakfast. There was a bowl of apples across the room. Maybe that was it.

10

Terry

May 4, 2025

·

Stayed 2 nights

This is an old Courtyard hotel, it still has the feel but not all the extras. For the price it was worth it, the rooms were clean, the bed felt safe. The location was perfect for me and I might stay again in the area. The treadmills worked and I was pleased to use the exercise room. No breakfast but a Denny’s across the street.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $60	16 $58	17 $58	18 $64	19 $64
20 $59	21 $52	22 $52	23 $55	24 $52	25 $64	26 $66
27 $62	28 $53	29 $53	30 $53

Su	Mo	Tu	We	Th	Fr	Sa
				1 $62	2 $66	3 $66
4 $62	5 $62	6 $62	7 $62	8 $63	9 $66	10 $66
11 $62	12 $62	13 $63	14 $63	15 $63	16 $72	17 $71
18 $62	19 $62	20 $63	21 $67	22 $63	23 $72	24 $72
25 $63	26 $63	27 $63	28 $63	29 $63	30 $72	31 $81

Select dates to see prices and availability

About this property

Location

Room options

Deluxe Double Hearing Accessible

Standard Room

Deluxe Single Room

Deluxe Single Sofabed

Deluxe Double Room

Standard Double Room

Standard Room Hearing Accessible

Guest reviews

Very good

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Heritage Place Houston Brookhollow

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