Name: Renaissance Chicago O'Hare Suites Hotel
Address: 8500 West Bryn Mawr Avenue, Chicago, Illinois, United States of America, Chicago, Illinois, US
Price range: US$160–US$631 per night
Rating: 8.3

What guests think

Renaissance Chicago O'Hare Suites Hotel draws praise for friendly staff, clean and spacious suites, and convenient access to O'Hare and the CTA Blue Line, with many guests enjoying the pool, hot tub/sauna, and the airport shuttle.

Common drawbacks include expensive parking and Wi‑Fi charges, with some guests also noting limited walkable dining nearby. Rooms are generally large and comfortable, though furnishings can feel dated, beds or sofa beds may be firm, and occasional noise from planes or trains is reported. Cleanliness is often praised, but housekeeping consistency and pullout bedding availability vary, and maintenance issues appear in some bathrooms and public areas. Overall, expect a convenient airport stay with roomy suites and amenities, but budget for extras and a few rough edges.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests regularly praise the pool, hot tub/sauna and fitness area, and find the airport shuttle useful. Downsides are expensive and sometimes inconvenient parking, plus occasional shuttle delays or full buses and sporadic pool or hot tub closures.

Related guest reviews

10

Megan

29 Apr 2024

·

Stayed 2 nights

We reserved this hotel because it had a pool and a hot tub, but the hot tub was out of order for our duration. Disappointing, but things happen. The service was fantastic and the rooms were nice.

2

TIMOTHY

16 Jun 2025

·

Stayed 1 night

The hotel shuttle driver didn't show up at the scheduled time leaving a crowd of people frantic to catch flights. Hotel staff had no one to call to see what was happening

10

Katie

9 Jul 2025

·

Stayed 1 night

Great for a one night stay! The hot tub / pool area was really nice to use.

6

Dylan

15 Aug 2025

·

Stayed 1 night

Everything was great besides paying another $40 to park in their parking ramps after paying for a hotel room.

8

katrina

27 Oct 2025

·

Stayed 2 nights

The airport shuttle took like 45 minutes to pick me up. I was almost an hour when they tell you that it’s every 15 minutes and it was very cold outside. Everything else was good.

10

Fernando

29 May 2025

·

Stayed 1 night

Excellente attention of all personnel, good gym and very nice and warm pool

10

Christopher

30 Aug 2025

·

Stayed 1 night

Love the service! Very friendly, and very eager to help. Heard us talking about where to eat and recommended a fabulous restaurant. Rooms were great and nice pool, locker rooms, and fitness center. Will stay again!

10

Alison

10 Feb 2024

·

Stayed 5 nights

The shuttle to the airport was full and didn't have room for us.

4

Brandon

21 Mar 2025

·

Stayed 2 nights

Pool was closed because of feces and there were no sheets for the bed

10

Wanchen

12 Aug 2025

·

Stayed 2 nights

Good suite rooms but sofa bed is old and not very clean. We loved the pool, sauna and hot tub.

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Cleanliness

Many reviews cite very clean rooms and fresh‑smelling spaces, but there are recurring lapses such as missed housekeeping, stained or unprepared bedding, and some dirty bathrooms or public areas.

Related guest reviews

6

Jasmine

1 Dec 2025

·

Stayed 1 night

The room was halfway cleaned. The closet still had used towels in it when we arrived. The let out couch was dirty and had no linens. The customer service was good.

6

Hannah

17 Nov 2024

·

Stayed 2 nights

The bedding was not clean at all.

10

Cody

27 May 2025

·

Stayed 3 nights

The hotel was very nice. Everything was clean and staff was friendly.

6

GREGORY

28 Jun 2025

·

Stayed 1 night

Needs a good cleaning.

2

Denesha

22 Jun 2025

·

Stayed 2 nights

When I first checked in the room they gave me have dirty underwear on the floor by the bed & also had blood on the covers. They moved my room & it wasn’t no better didn’t have enough towels. Security was working room service, employees was so rude with horrible attitudes I wasn’t the only one having a bad experience but a few other people that stayed at the hotel was experiencing problems as well

10

Leshay

22 Oct 2025

·

Stayed 2 nights

The room and common areas were very clean

6

Marie

23 Aug 2025

·

Stayed 1 night

The public areas in restaurant lounge and lobby need to be cleaner. The bar was sticky and in the restaurant there were fruit flies going after my wine. The room was clean, but the tile in the bathroom shower was dirty. A bit more food choices would be nice.

8

Sean

21 Jul 2025

·

Stayed 1 night

Everything was fine except the chipped tile and dirty, old caulk in the bathroom.

10

Wendy

29 Nov 2025

·

Stayed 2 nights

Amazing front desk staff very helpful with all our questions. Very clean room.

10

Oleksandr

27 Mar 2025

·

Stayed 1 night

The place is really nice and pretty quiet.The rooms are very clean

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Rooms

Suites are spacious and functional, with separate living areas enjoyed by many. However, furnishings can feel dated, sofa beds are often uncomfortable, some beds are quite firm, noise from transport is noted, and standard Wi‑Fi isn’t complimentary.

Related guest reviews

10

Joseph

4 Apr 2025

·

Stayed 1 night

Lived the pool. Comfortable bed...furniture is rn down in rooms.

8

Diana

1 Jul 2025

·

Stayed 1 night

The hotel was nice but when you don’t know your surroundings is hard to rate it. So I’ll just say what I noticed - room was clean. I liked the shower , it was nice and spacious. I had a living room area too and that was comfy .I didn’t like that they don’t have new chargers for the phone as I forgot my block at home. I could not charge my watch because there was not outlet for that. I called front desk, they also didn’t have anything that could assist. He said that the tv might have a port but it didn’t. I ended up getting help from the bartender but that meant I had to stay at the bar for a bit and it was already late. Additionally they do not have FREE wi Fi. Whaaaat? They said is only for BonVoy members and I was not interested. You spend money for a room 150+ and you can’t get free wifi ?

4

Joan

28 Nov 2023

·

Stayed 1 night

The property itself was fine, but if you are looking into staying in a suite and using the pull out bed...Don't. It was so very uncomfortable, no mattress padding, lumpy hard spots. Had to ask for bedding, should have asked for more to put under us. Property charges $35 to park your car, and that's with you staying there. No coffee in the lobby available while you wait for your shuttle. and the restaurant doesn't open until 7 am. Too bad for early travelers. But the front desk personel were nice, but morning person could care less that the pullout bed sucked.

6

Hyekyung

15 Aug 2024

·

Stayed 1 night

Convenient location to blue line metro but too noisy with nearby metro, cars and airplane so had to sleep with ear plug on.

8

Sonia

27 Jul 2025

·

Stayed 2 nights

The rooms were very spacious

8

Ee

30 Jul 2024

·

Stayed 2 nights

Great hotel. Looks nice, luxury looking and clean. Amazing shampoo, conditoner and bodywash provided. But downfall was the bed. I tossed and turned all night and was not comfy. It was a spring bed and wasnt comfy. If there was a nicee comfy bed then this hotel would be the best and I would totally come back. But as nice as it was, the bed was terrible.

8

Linda

19 Feb 2025

·

Stayed 1 night

Staff were friendly. The room was spacious. The beds were older and a bit too firm. The furniture was quite dated and not in great shape. It was fine and convenient for me but I’d choose better beds next time.

8

Emily

21 Jun 2024

·

Stayed 2 nights

The room was an excellent option for two ladies traveling. I loved the separate living area and the bathroom was large and spacious. The furniture is definitely dated showing signs of disrepair and even old holes from previous tv’s mounted on the dressers. Overall, the room was comfortable. The staff were friendly and accommodating.

8

Tae Sung

16 Nov 2023

·

Stayed 4 nights

Hotel staff were very friendly and helpful. Renovated rooms were good but small thing like door handles and curtains are not properly maintained. One negative, I could hear the planes taking off during early morning hours and late evening hours. Noisy enough that it took longer for me to fall asleep. Once I was asleep, the noise did not wake me up.

10

Emily

22 Jul 2024

·

Stayed 3 nights

The suite rooms were very spacious and comfortable.This was the perfect stay for a restful work weekend. I especially enjoyed the aveda products! They were fantastic

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Service

Staff are frequently described as friendly, helpful, and accommodating (including early check‑ins). Service can be inconsistent, with reports of rude or unresponsive front desk, long lines, housekeeping missteps, and uneven follow‑through on issues.

Related guest reviews

10

Diane

30 Aug 2025

·

Stayed 1 night

Staff was very helpful

10

Brandi

14 Oct 2024

·

Stayed 2 nights

The staff was very friendly upon arrival. We actually arrive about an hour earlier than check in but they allowed us to check in early. The restaurant onsite was delicious, we ordered room service lunch one day and then breakfast for takeout the next and everything was great taste and good portions! House keeping did not pester us not one time like they usually do at other hotels. The room was clean and spacious and very quiet!

2

Nyree

19 Jul 2025

·

Stayed 1 night

Unsafe for women. Self-parking is inconvenient. Customer service is atrocious.

6

Simone

12 Aug 2024

·

Stayed 4 nights

First the good news . The service in the hotel restaurant was excellent . Great food very polite and efficient . The hotel front desk was very unfriendly . Not only that but I invited a friend to have lunch with my daughter and I at the hotel restaurant . She later called me to say she witnessed the hotels front desk representative being shouted at by another employee . This was both unprofessional and embarrassing . I regret choosing to invite my friend to dine with me at the hotel restaurant . It seems as if your front desk staff is either very new or not well trained in customer service . I asked another rep if there was an on-site washer and dryer .His response was a dry “ no we only have dry cleaning “ A better response would be to inform me where I could find a nearby laundromat . The Starbucks staff has the same lackluster behavior but perhaps they act that way towards the guests they don’t find value in .

2

Hossam

9 Aug 2025

·

Stayed 2 nights

As a long-time Marriott Bonvoy Platinum Elite member, I expect my loyalty to be met with respect, privacy, and professionalism. Unfortunately, my stay at the Renaissance Chicago O’Hare Suites fell far short. On both mornings of my stay, housekeeping knocked and nearly entered my room at 9–10 AM — even though I wasn’t checking out. This was disruptive and unnecessary. My specific in-room dining request was ignored, and the interaction was handled in a way that felt accusatory, as if I might dispute charges — something I’ve never encountered at other Marriott properties. When I brought these issues to management, I received only policy explanations and no meaningful resolution or gesture of goodwill. For those who value their status and expect consistent Marriott service standards, this property is a disappointment.

6

Laura

13 Jul 2025

·

Stayed 1 night

Nice hotel, but not a great location if you don't have a car - nothing walkable. They were not prepared for a large number of guests - check-in line was very backed up, and they didn't have enough airport shuttles running.

10

Wendy

29 Nov 2025

·

Stayed 2 nights

Amazing front desk staff very helpful with all our questions. Very clean room.

10

Jordan

24 Aug 2024

·

Stayed 2 nights

Great customer service , flew in early and the front desk let me check in early with no issues

8

Rhea

19 Aug 2025

·

Stayed 2 nights

Great experience except they didn’t answer the front desk phone when I called a bunch, and when they did, I asked the lady for a late checkout and she said no. But when I went and asked in person (another lady), she said yes. The cleaning l as does said it shouldn’t be a prob. If I leave at one and someone checks in at 4pm, I don’t see why they’d need more than 3 hours to clean it. I liked how big the room was. And it was a standard room. The parking lot machine didn’t work.

2

Qiana

10 Jul 2025

·

Stayed 2 nights

They didn’t have clean towels when i asked for them. The lady that was at the desk in the early morning was rude. They charged me $200 deposit PER ROOM (i had two). They told me it would take 3-5 business day to get my refund back, then told me 5-7 business days. It’s been 10 days and i still haven’t received my deposit back.

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Location

Very convenient for O’Hare and an easy walk to the CTA Blue Line; good for airport or convention travel. Some guests found few walkable options and mentioned transport noise.

Related guest reviews

10

lishan

30 May 2025

·

Stayed 1 night

Convenient to airport

10

Lael

27 Jul 2024

·

Stayed 2 nights

Great location near airport

10

Ana

20 Mar 2025

·

Stayed 1 night

Convenient location

10

David

9 Sept 2024

·

Stayed 2 nights

Very easy access to the Chicago Blue Line train.

10

Peter

15 May 2025

·

Stayed 4 nights

Great location and service!

8

Valeria

22 Oct 2024

·

Stayed 1 night

The location was great for the hotel shuttle from ORD as well as within walking distance (3 minutes) from the blue line train.

6

Laura

13 Jul 2025

·

Stayed 1 night

Nice hotel, but not a great location if you don't have a car - nothing walkable. They were not prepared for a large number of guests - check-in line was very backed up, and they didn't have enough airport shuttles running.

10

James

4 Nov 2024

·

Stayed 1 night

I've stayed here many times before, I chose it for it's proximity to the CTA Blue Line train into the city

10

Ajay

11 Aug 2025

·

Stayed 1 night

Walkable to CTA blue line - 24hr train line to city and back. Budget friendly for tourist. Stay/park here and go have fun in city/party whatever and come back safely in train and walk home (hotel). Good friendly staff.

10

Myles

14 Dec 2023

·

Stayed 1 night

Very clean and well maintained property, and so convenient to O’hare.

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Dining

Mixed feedback: several guests enjoyed the restaurant, room service, and the on‑site Starbucks, while others found breakfast basic or crowded and the restaurant overpriced with a limited menu.

Related guest reviews

10

Murlidharan

11 May 2023

·

Stayed 1 night

This is great place to stay. I had parked my car at the Hotel closed parking when I went for a conference. It was a safe place to park. The hotel staff were friendly and helpful. The restaurant attached the hotel was not bad, it could add more options for vegetarian food.

8

Jeffery

28 Apr 2024

·

Stayed 1 night

The staff was exceptionally friendly as well as professional. The decor is a bit dated and worn, but not to the point where the property looks tacky or unkept. We did eat in the hotel and found it to be overpriced, nothing is house made. Don't go near the steak frites, what they call a chimichurri is not edible. The hotel, location, airport friendly nature, and staff is definitely worth the stay, just eat sometimes else

10

Amanda

20 Oct 2024

·

Stayed 2 nights

The room was very spacious and comfy! We barely heard any outside noise from traffic which was nice. They also have streaming options on the TV which was cool. All the staff was really nice too. If you are hungry check out their restaurant, their burger and fries was amazing! I would stay here again it was great.

10

neko

18 Oct 2024

·

Stayed 2 nights

The breakfast tables were full so we couldn't get in, but other than that it's a nice hotel.

10

josephine del

31 Mar 2025

·

Stayed 1 night

Great area breakfast was great!

10

Jules

17 Jul 2025

·

Stayed 2 nights

Great site and wonderful restaurant.

6

Alejandro

20 Sept 2024

·

Stayed 1 night

The hostess at the breakfast dinning room does a ver poor job. She is interested in the processes more than in the client's experience. She was unhappy and unhelpfull and she wanted to focus in how the process for breakfast was more than in my need to move forward fast because I had to attend a meeting.

10

LISA

11 Oct 2023

·

Stayed 3 nights

The hotel was very nice. Room was clean and comfortable. Not a fan of the pillows but the bed was nice. Staff was pleasant. Food at restaurant at hotel was way overpriced. The food was dry and did not taste very well. We ate out after we tries the in house restaurant!!

10

Pinder,

24 Apr 2023

·

Stayed 1 night

Would like more items on the menu. Great cocktail drinks just need a few for items on menu. Nice facility, shuttle runs timely. I like it....

10

Suesette

20 Jan 2025

·

Stayed 1 night

Easy check in, affordable, friendly staff, good food, comfy beds. Love this hotel.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$123
February	US$128
March	US$139
April	US$162
May	US$199
June	US$212
July	US$220
August	US$179
September	US$171
October	US$181
November	US$158
December	US$126

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $631	17 $269	18 $222	19 $222
20 $171	21 $254	22 $255	23 $255	24 $197	25 $197	26 $199
27 $160	28 $256	29 $255	30 $255

Su	Mo	Tu	We	Th	Fr	Sa
				1 $201	2 $201	3 $201
4 $172	5 $258	6 $258	7 $260	8 $201	9 $233	10 $233
11 $201	12 $260	13 $260	14 $259	15 $201	16 $201	17 $201
18 $185	19 $282	20 $347	21 $267	22 $201	23 $201	24 $201
25 $196	26 $236	27 $239	28 $246	29 $198	30 $201	31 $201

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Monthly average prices

About this property

Location

Room options

Studio Suite, 1 King Bed with Sofa Bed

Suite, 1 Bedroom

Studio Suite, 2 Double Beds

Club Suite, 1 Bedroom

Club Studio Suite, 1 King Bed with Sofa Bed

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Renaissance Chicago O'Hare Suites Hotel

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Prices for upcoming dates