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Holiday Inn Tulum by IHG

From

$62
/ night
Holiday Inn Tulum by IHG - Room
Holiday Inn Tulum by IHG - Room
Holiday Inn Tulum by IHG - Room
Holiday Inn Tulum by IHG - Pool
Holiday Inn Tulum by IHG - Bathroom

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From

$62
/ night

About this property

Take advantage of recreation opportunities including an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access and concierge services.
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  • Parking

  • Restaurant

  • Swimming pool

  • Non-Smoking Rooms

  • Tour Desk

  • Housekeeping

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Location

Av. Coba S/N, Tulum City Center, Tulum, Tulum, Quintana Roo, Mexico

Hunab Lifestyle Center (0.7 miles)

Dos Aguas Park (0.8 miles)

Jaguar Park (1 miles)

Hospital de Tulum (1.1 miles)

Cenote Calavera (1.1 miles)

Tulum National Park (1.4 miles)

More location info

Room options

6

Standard Room, 1 King Bed (Jungle View)

Room details

1 King Bed

Sleeps 2

Air Conditioning
Wi-Fi (Free)
Private Bathroom

4

Suite, 1 King Bed, Pool View

Room details

1 King Bed

Sleeps 3

Air Conditioning
Wi-Fi (Free)
Private Bathroom

11

Standard Room, 1 King Bed

Room details

1 King Bed

Sleeps 2

Air Conditioning
Wi-Fi (Free)
Private Bathroom

6

Standard Room, 1 King Bed, Pool View

Room details

1 King Bed

Sleeps 2

Air Conditioning
Wi-Fi (Free)
Private Bathroom

5

Standard Room, 2 Double Beds, Pool View

Room details

2 Full Beds

Sleeps 4

Air Conditioning
Wi-Fi (Free)
Private Bathroom

12

Standard Room

Room details

1 Twin Bed
Air Conditioning
Wi-Fi (Free)
Private Bathroom

8

Standard Room, 2 Queen Beds, Accessible (Communications)

Room details

2 Queen Beds

Sleeps 2

Air Conditioning
Wi-Fi (Free)
Private Bathroom

6

Suite, 1 Bedroom (Jungle View)

Room details

1 Twin Bed

Sleeps 2

Air Conditioning
Wi-Fi (Free)
Private Bathroom

6

Standard Room, 1 Queen Bed, Pool View

Room details

1 Queen Bed

Sleeps 2

Air Conditioning
Wi-Fi (Free)
Private Bathroom

11

Suite, 1 King Bed (Outdoor Private Pool)

Room details

1 King Bed

Sleeps 2

Air Conditioning
Wi-Fi (Free)
Private Bathroom

4

Suite, 1 King Bed

Room details

1 King Bed

Sleeps 3

Air Conditioning
Wi-Fi (Free)
Private Bathroom

5

Standard Room, 2 Double Beds

Room details

2 Full Beds

Sleeps 4

Air Conditioning
Wi-Fi (Free)
Private Bathroom

Guest reviews of Holiday Inn Tulum by IHG

What guests think

AI-generated summary based on recent guest reviews

Across reviews of Holiday Inn Tulum by IHG, travelers highlight friendly, helpful staff and a convenient location near shops, the ADO bus terminal, and central sights, with generally clean rooms and a pleasant rooftop pool adding good value.

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Facilities

Mixed

Cleanliness

Clean

Rooms

Mixed

Service

Friendly

Location

Convenient

Dining

Unknown

Was this helpful?

10

RALSTON

IAN-logo

Jul 5, 2026

·

Stayed 6 nights

Very Clean and comfortable room. Very pleasant and helpful staff. Several excellent eating options nearby. Convenient transportation nearby.
Very Clean and comfortable room. Very pleasant and helpful staff. Several excellent eating options nearby. Convenient transportation nearby.
10

Allen

EXP-logo

Jun 1, 2026

·

Stayed 1 night

Clean room, staff very nice, excellent!
Clean room, staff very nice, excellent!
10

JORGE

EXP-logo

May 21, 2026

·

Stayed 2 nights

Clean room. Great value
Clean room. Great value
10

Paul

EXP-logo

May 3, 2026

·

Stayed 2 nights

Excellent stay!
Excellent stay!
6

Kate

EXP-logo

Apr 6, 2026

·

Stayed 2 nights

We stayed at the Holiday Inn Tulum for 2 nights as a group of 9, travelling as a family, and honestly it was a bit of a mixed bag. We had booked 3 rooms and specifically asked to be close together. Instead we were spread across 3 completely different levels, which made things really inconvenient with kids and coordinating plans. It kind of defeated the whole purpose of booking as a group. The buffet breakfast was 250 pesos per person and it felt like a complete rip-off. There were no clean plates available when we arrived, and we had to keep asking for food to be refilled otherwise there wouldn’t have been enough to eat. It just felt really poorly managed. Service overall was lacking. There was often no one at the front desk to help with basic things like pool towels or questions. No assistance with luggage at all, which is tough when you’re travelling with kids and multiple bags. My mum asked for a kettle for tea, was told it would be sent up, and it never came. Even small things added up, like not having enough room keys to give us 2 per room, which you’d expect as a minimum from an international chain. On the positive side, the rooms themselves were clean and comfortable, so no complaints there. The ground floor pool was great for the kids. But overall, for a brand like Holiday Inn, I expected a much higher standard of service and organisation. It just didn’t live up to what you’d expect, especially travelling as a big family.
We stayed at the Holiday Inn Tulum for 2 nights as a group of 9, travelling as a family, and honestly it was a bit of a mixed bag. We had booked 3 rooms and specifically asked to be close together. Instead we were spread across 3 completely different levels, which made things really inconvenient with kids and coordinating plans. It kind of defeated the whole purpose of booking as a group. The buffet breakfast was 250 pesos per person and it felt like a complete rip-off. There were no clean plates available when we arrived, and we had to keep asking for food to be refilled otherwise there wouldn’t have been enough to eat. It just felt really poorly managed. Service overall was lacking. There was often no one at the front desk to help with basic things like pool towels or questions. No assistance with luggage at all, which is tough when you’re travelling with kids and multiple bags. My mum asked for a kettle for tea, was told it would be sent up, and it never came. Even small things added up, like not having enough room keys to give us 2 per room, which you’d expect as a minimum from an international chain. On the positive side, the rooms themselves were clean and comfortable, so no complaints there. The ground floor pool was great for the kids. But overall, for a brand like Holiday Inn, I expected a much higher standard of service and organisation. It just didn’t live up to what you’d expect, especially travelling as a big family.

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

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Check-in

Check-out

From 15:00 to 23:00

Before 12:00

Good to know

Additional policies and info about this property.

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Optional extras

Additional paid services you can request.

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FAQs about Holiday Inn Tulum by IHG

Is parking available at the hotel?

Yes, free self-parking is available on-site. However, parking height restrictions apply.

What type of breakfast is offered and what are the serving hours?

Cooked-to-order breakfasts are served on weekends from 7:00 AM to 11:30 AM for a fee, approximately MXN 250 to 600 for adults and children.

Does the hotel allow pets?

Yes, pets are allowed in specific rooms with a fee of MXN 600 per pet, plus a one-time cleaning fee of MXN 500. A pet deposit of MXN 3630 per stay is also required. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 3:00 PM until 11:00 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, and additional charges may apply.

What accessibility features does the hotel offer?

The hotel has limited wheelchair accessibility, including step-free entrances and wheelchair-accessible facilities in public areas. However, some areas may not be fully accessible.

Where is the hotel located in relation to key attractions?

The hotel is located in Tulum City Center, within a 5-minute drive of Tulum National Park and Gran Cenote. It is approximately 1.8 miles from Tulum Mayan Ruins and 2.8 miles from Las Palmas Public Beach.

Does the hotel have a swimming pool?

Yes, the hotel features an outdoor swimming pool. The pool is seasonal and operational hours may vary.

Are children allowed at the hotel?

Yes, children are welcome at the hotel. The minimum age for children to stay for free is not specified.

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Prices for upcoming dates

September 2026
October 2026

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Prices in USD for 2 guests, updated daily.

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