Willow Old Town Hanoi

Pets
Maximum number of pets per room 11;Pet max weight (per pet) in lb is 1111;Pet max weight (per pet) in kg is 55;Pets cannot be left unattended;Pets allowed;Pet fee: VND 150000 per pet (varies based on length of stay);

Front Desk Services
There is no front desk at this property. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will receive an email within 24 hours before arrival with check-in instructions and key retrieval information. The host will greet guests on arrival. Information provided by the property may be translated using automated translation tools.

Identification
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges;

Children And Extra Bed Policy
Extra-person charges may apply and vary depending on property policy; This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room;