Name: SureStay Hotel by Best Western Oklahoma City West
Address: 321 S. Rockwell Ave, West End Corridor, Oklahoma City, Oklahoma, United States of America, Oklahoma City, Oklahoma County, US
Price range: $45–$61 per night
Rating: 7.63

What guests think

At SureStay Hotel by Best Western Oklahoma City West, guests describe basic, good-value stays with generally clean rooms and comfortable beds, a convenient location near I-40 and shopping, and quiet nights, though experiences vary, especially around cleanliness and service consistency.

Many highlight friendly, professional staff. Breakfast is minimal, with limited choices and items running out near the end of service. Recurring issues include smoke or other odors, stained or small towels, crickets entering through door gaps, and occasional maintenance or communication problems, while a required $40 cash deposit and checkout inspection surprise some guests. Best for travelers needing a straightforward overnight stop.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Not enough information in reviews.

Related guest reviews

10

David

Mar 30, 2025

·

Stayed 1 night

The property was just fine. The only thing I didn't care for was the bath/shower didn't contain any assistance hardware, like grab bars or rails to manage my inability to step in & out of shower which I pretty much require these days

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Cleanliness

Feedback on cleanliness is mixed: several guests found rooms and property clean and well maintained, while others reported smoke or other odors, stained linens, pests like crickets, and towels that were small or not very clean.

Related guest reviews

2

Kaitlyn

Oct 20, 2024

·

Stayed 1 night

Online the property said it was pet friendly then inside the office it claimed no pets were allowed. Additionally the bedsheets were stained overed and paper thin. The bed were clean but incredibly thin as well.

6

Eric

May 28, 2025

·

Stayed 3 nights

Didn’t like the bugs in the room and how the room smelled like piss

4

Jonah

Dec 4, 2024

·

Stayed 1 night

My room reeked of weed

8

Tareasa

Apr 21, 2025

·

Stayed 2 nights

All rooms are supposed to be non smoking but when we got into our room it was nasty with stale cigarette smoke. It was clean however so no other complaints.

2

Deniz

Feb 4, 2025

·

Stayed 1 night

I have never stayed in a worse hotel in my life, from towels to bedspreads, they were all stinky and stained, I asked for new ones and they were in the same condition, even a disgusting hotel is an understatement

8

Shane

Nov 12, 2024

·

Stayed 1 night

Property was very clean

8

ANDRE

Aug 17, 2025

·

Stayed 1 night

Pleasant stay, the location is not very good. Clean room with little noise.

10

Michael

Jul 25, 2024

·

Stayed 1 night

The hotel was clean and it was a good price.

4

Jakob

Oct 7, 2024

·

Stayed 3 nights

For the price it’s fine, but the doors aren’t sealed correctly so I kept having crickets coming into my room. I bring my own towel because you can look and see that the towels aren’t that clean.

10

Shane

Nov 11, 2024

·

Stayed 1 night

Property is very well maintained rooms are clean housekeeping does a average job

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Rooms

Rooms are basic but adequate, with comfortable mattresses, generally quiet nights, and decent WiFi. Some units have issues such as harsh lighting, door seals letting in insects, and occasional TV or phone problems.

Related guest reviews

8

Robert

Jun 13, 2024

·

Stayed 1 night

This is a good value unless you want a good breakfast included. The room is very basic, but adequate. The mattress was great! Slept well!

10

Danielle

Nov 21, 2024

·

Stayed 1 night

It was great! The bed was like a cloud, it looked updated. Not much for breakfast besides juice, cereal and muffins but still glad they had options. Staff was very friendly. Would stay again

10

Rajani

Jan 1, 2025

·

Stayed 1 night

Central location; Right off I-40; Decent room; Complimentary breakfast; Decent WiFi.

2

Christine

Aug 7, 2022

·

Stayed 1 night

Room smelled like smoke, lighting was very bright and harsh regardless of which lamp we used - we ended up having to use the bathroom lights and close the door partway just so we didn’t get blinded. Television would not work - learned that the phone did not work when trying to call the office about the television. Ultimately got it fixed, but took an hour of several random people in our room working with no urgency. Ended up having to reset the cable box and they realized they had given us the wrong remote. Had high expectations since this was affiliated with Best Western, but it was honestly one of the worst hotel experiences I’ve ever had.

10

Susan

Nov 20, 2024

·

Stayed 7 nights

Very quiet and not any "riff raff" hanging around bothering people.

6

Gina

May 12, 2025

·

Stayed 1 night

The check in was easy, but I was asked to pay an $40 cash deposit. The room was clean and had everything we needed. The towels are tiny. I got to the dining room for grab and go breakfast 20 minutes before breakfast ended and there was only toast or fruit. Coffee and Juice was out. We were very close to shopping and a LOT of restaurants. At check out I had to wait in the lobby while they inspected the room to get my deposit back. I would say everything was adequate but for the price I would stay somewhere else next time.

10

Janesha

Aug 3, 2025

·

Stayed 2 nights

I enjoyed my stay I do recommend for people that have children as well we were very comfortable.

8

ANDRE

Aug 17, 2025

·

Stayed 1 night

Pleasant stay, the location is not very good. Clean room with little noise.

8

Michael

Jun 4, 2022

·

Stayed 1 night

I was comfortable. Room was good size.

4

Jakob

Oct 7, 2024

·

Stayed 3 nights

For the price it’s fine, but the doors aren’t sealed correctly so I kept having crickets coming into my room. I bring my own towel because you can look and see that the towels aren’t that clean.

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Service

Staff are often described as friendly and professional, and check-in is straightforward. However, some report communication difficulties or slow issue resolution, and the $40 cash deposit with a checkout inspection is an unpopular policy.

Related guest reviews

10

Tim

May 4, 2024

·

Stayed 1 night

The people that ran the place for nice professional good people

8

Wes

Nov 5, 2023

·

Stayed 1 night

It was very close to quality shopping and dining. Only drawback was I had to give a $40.00 cash deposit at check-in and they had to inspect the room at checkout to get my deposit back.

10

Danielle

Nov 21, 2024

·

Stayed 1 night

It was great! The bed was like a cloud, it looked updated. Not much for breakfast besides juice, cereal and muffins but still glad they had options. Staff was very friendly. Would stay again

2

Christine

Aug 7, 2022

·

Stayed 1 night

Room smelled like smoke, lighting was very bright and harsh regardless of which lamp we used - we ended up having to use the bathroom lights and close the door partway just so we didn’t get blinded. Television would not work - learned that the phone did not work when trying to call the office about the television. Ultimately got it fixed, but took an hour of several random people in our room working with no urgency. Ended up having to reset the cable box and they realized they had given us the wrong remote. Had high expectations since this was affiliated with Best Western, but it was honestly one of the worst hotel experiences I’ve ever had.

10

cody

Dec 15, 2025

·

Stayed 4 nights

Very hospital stay the staff there's awesome and they always make sure you get what you need

6

Gina

May 12, 2025

·

Stayed 1 night

The check in was easy, but I was asked to pay an $40 cash deposit. The room was clean and had everything we needed. The towels are tiny. I got to the dining room for grab and go breakfast 20 minutes before breakfast ended and there was only toast or fruit. Coffee and Juice was out. We were very close to shopping and a LOT of restaurants. At check out I had to wait in the lobby while they inspected the room to get my deposit back. I would say everything was adequate but for the price I would stay somewhere else next time.

2

Eduardo

Jan 31, 2024

·

Stayed 1 night

The person behind desk did not speak any english or Spanish, could not communicate with him. The room smelled funny. Worst stay ever, I had to go to another hotel and lose my money, did not want to argue with this person about a refund…

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Location

Convenient location right off I-40 and close to shopping, dining, and a bus line. One reviewer felt the area was not very good, but most comments emphasize easy access for travelers.

Related guest reviews

10

Amin

Apr 2, 2025

·

Stayed 1 night

It’s convenient for travelers

8

Wes

Nov 5, 2023

·

Stayed 1 night

It was very close to quality shopping and dining. Only drawback was I had to give a $40.00 cash deposit at check-in and they had to inspect the room at checkout to get my deposit back.

10

Rajani

Jan 1, 2025

·

Stayed 1 night

Central location; Right off I-40; Decent room; Complimentary breakfast; Decent WiFi.

10

Lane

Oct 29, 2023

·

Stayed 1 night

Accessible to shopping

10

pinky

Apr 5, 2024

·

Stayed 1 night

This location has a lot perks on the bus line nearby strip malls sn

6

Gina

May 12, 2025

·

Stayed 1 night

The check in was easy, but I was asked to pay an $40 cash deposit. The room was clean and had everything we needed. The towels are tiny. I got to the dining room for grab and go breakfast 20 minutes before breakfast ended and there was only toast or fruit. Coffee and Juice was out. We were very close to shopping and a LOT of restaurants. At check out I had to wait in the lobby while they inspected the room to get my deposit back. I would say everything was adequate but for the price I would stay somewhere else next time.

8

ANDRE

Aug 17, 2025

·

Stayed 1 night

Pleasant stay, the location is not very good. Clean room with little noise.

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Dining

Breakfast is minimal with limited choices, and items may run out near the end of service. A few appreciate that something is provided, but expectations for a fuller breakfast are not met.

Related guest reviews

8

Robert

Jun 13, 2024

·

Stayed 1 night

This is a good value unless you want a good breakfast included. The room is very basic, but adequate. The mattress was great! Slept well!

10

Danielle

Nov 21, 2024

·

Stayed 1 night

It was great! The bed was like a cloud, it looked updated. Not much for breakfast besides juice, cereal and muffins but still glad they had options. Staff was very friendly. Would stay again

8

Bryan

Jun 30, 2023

·

Stayed 1 night

Affordable for a quick stop, clean enough, slim breakfast, but worked for the night.

10

Rajani

Jan 1, 2025

·

Stayed 1 night

Central location; Right off I-40; Decent room; Complimentary breakfast; Decent WiFi.

6

Gina

May 12, 2025

·

Stayed 1 night

The check in was easy, but I was asked to pay an $40 cash deposit. The room was clean and had everything we needed. The towels are tiny. I got to the dining room for grab and go breakfast 20 minutes before breakfast ended and there was only toast or fruit. Coffee and Juice was out. We were very close to shopping and a LOT of restaurants. At check out I had to wait in the lobby while they inspected the room to get my deposit back. I would say everything was adequate but for the price I would stay somewhere else next time.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$43
February	$41
March	$49
April	$43
May	$48
June	$47
July	$45
August	$46
September	$50
October	$48
November	$45
December	$44

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $45	15 $46	16 $49	17 $55	18 $55	19 $53
20 $54	21 $53	22 $54	23 $58	24 $58	25 $60	26 $60
27 $52	28 $52	29 $52	30 $52

Su	Mo	Tu	We	Th	Fr	Sa
				1 $52	2 $52	3 $53
4 $52	5 $52	6 $54	7 $52	8 $52	9 $52	10 $53
11 $54	12 $52	13 $53	14 $52	15 $52	16 $52	17 $52
18 $52	19 $53	20 $52	21 $52	22 $52	23 $52	24 $52
25 $52	26 $52	27 $52	28 $52	29 $52	30 $52	31 $61

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Refrigerator & Microwave

Standard Room, 1 King Bed, Accessible

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about SureStay Hotel by Best Western Oklahoma City West

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