City Express by Marriott New Orleans 1-10
From
US$85
/ night
Select dates to see prices and availability
From
US$85
/ night
About this property
Take advantage of recreation opportunities including an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access, a television in a common area, and a banquet hall.
Amenities
Take advantage of recreation opportunities including an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access, a television in a common area, and a banquet hall.
Business amenities
Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in New Orleans? This hotel has 2010 square feet (187 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.
Dining
Grab a bite from the grocery/convenience store, or stay in and take advantage of the hotel's room service. A complimentary buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 9:30 AM.
Rooms
Make yourself at home in one of the 50 air-conditioned rooms featuring refrigerators. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Location
With a stay at City Express by Marriott New Orleans 1-10 in New Orleans (New Orleans East Area), you'll be within a 15-minute drive of Bourbon Street and Caesars Superdome. This hotel is 10.4 mi (16.7 km) from Canal Street and 10.5 mi (16.8 km) from Caesars New Orleans Casino.
What's nearby
Lake Pontchartrain(1.7 Miles)
Southern University at New Orleans(5.4 Miles)
Lakefront Arena(5.9 Miles)
University of New Orleans(6.2 Miles)
Dillard University(7.5 Miles)
Frenchmen Street(7.7 Miles)
City Park(8.1 Miles)
Fair Grounds Race Course(8.4 Miles)
Washington Square Park(8.7 Miles)
Royal Street(8.8 Miles)
Frenchmen Street Jazz Clubs(8.8 Miles)
New Orleans Mint(8.9 Miles)
Degas House Historic Home Courtyard and Inn(8.9 Miles)
Goldring Woldenberg Riverfront Park(8.9 Miles)
Decatur Street(9 Miles)
The nearest major airport is Louis Armstrong New Orleans Intl. Airport (MSY)(20.8 Miles)
Parking
Swimming pool
Non-smoking rooms
Business centre
Housekeeping
Banquet facilities
Location
10100 I-10 Service Road, Read Boulevard East, New Orleans, Orleans Parish, Louisiana, United States of America
Lake Pontchartrain (1.7 Miles)
Southern University at New Orleans (5.4 Miles)
Lakefront Arena (5.9 Miles)
University of New Orleans (6.2 Miles)
Dillard University (7.5 Miles)
Frenchmen Street (7.7 Miles)
Room options
4
Suite, 1 King Bed with Sofa Bed
1 Extra-Large Double Bed
and 1 Sofa Bed
Sleeps 4
Air ConditioningWi-Fi (Free)Refrigerator
4
Standard Room, 2 Queen Beds (Mobility Hearing Access, Roll-In Shower)
2 Large Double Beds
Sleeps 4
Air ConditioningWi-Fi (Free)Refrigerator
6
Standard Room, 1 Queen Bed
1 Large Double Bed
Sleeps 2
Air ConditioningWi-Fi (Free)Refrigerator
7
Standard Room, 1 King Bed (Mobility Accessible, Roll-In Shower)
1 Extra-Large Double Bed
Sleeps 2
Air ConditioningWi-Fi (Free)Refrigerator
7
Standard Room, 1 King Bed
1 Extra-Large Double Bed
Sleeps 2
Air ConditioningWi-Fi (Free)Refrigerator
4
Standard Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)
2 Large Double Beds
Sleeps 4
Air ConditioningWi-Fi (Free)Refrigerator
4
Standard Room, 2 Queen Beds
2 Large Double Beds
Sleeps 4
Air ConditioningWi-Fi (Free)Refrigerator
7
Standard Room, 1 King Bed (Mobility Hearing Access, Roll-In Shower)
1 Extra-Large Double Bed
Sleeps 2
Air ConditioningWi-Fi (Free)Refrigerator
Guest reviews of City Express by Marriott New Orleans 1-10
6.6
Pleasant
Based on 412 verified reviews
What guests think
AI-generated summary based on recent guest reviews
At City Express by Marriott New Orleans 1-10, guests frequently praise the friendly staff and comfortable beds, but many report inconsistent upkeep, with cleanliness problems, maintenance issues, and recurring elevator outages affecting the overall experience.
Facilities
Cleanliness
Rooms
Service
Location
Dining
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What guests think
At City Express by Marriott New Orleans 1-10, guests frequently praise the friendly staff and comfortable beds, but many report inconsistent upkeep, with cleanliness problems, maintenance issues, and recurring elevator outages affecting the overall experience.
Breakfast feedback is mixed, ranging from great to poor or understocked. Location is off I-10 with easy highway access and nearby stores, but several reviewers caution that the area feels remote and occasionally unsafe. Rooms vary widely; some are spotless and quiet, while others face hot water disruptions, plumbing or appliance failures, and noise. Overall, expect convenience for drivers but variable hotel quality.
Facilities
Cleanliness
Rooms
Service
Location
Dining
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AI-generated summary based on recent guest reviews
Facilities
Facilities have frequent issues: one elevator often out, and several reviews note the pool being closed or dirty during stays. Renovations and outages (e.g., lobby A/C and limited ice machines) also affected convenience.
Related guest reviews
6
Jessica
10 Mar 2025
·
Stayed 4 nights
everything was fine until the elevator went out for about 3 hours and they never really had towels
everything was fine until the elevator went out for about 3 hours and they never really had towels
10
David
4 Oct 2024
·
Stayed 3 nights
Stayed here for a couple nights to play airsoft at the old Six Flags near by. The staff was very nice and helpful. I'm from Missouri and Nebraska so I'm just not familiar with Louisiana at all but the humidity had water dripping or condensation everywhere. Fun times. The hotel felt like it was under construction or repair in a lot of areas but the place did feel run down or look broken. Basic continental breakfast stuff. Pool was open and working the whole time i was there, rare at a lot of hotels I've gone to this year, so cool beans there. There's a Walmart and some fast food places nearby, the people in the area didn't seem very nice but oh well.
Stayed here for a couple nights to play airsoft at the old Six Flags near by. The staff was very nice and helpful. I'm from Missouri and Nebraska so I'm just not familiar with Louisiana at all but the humidity had water dripping or condensation everywhere. Fun times. The hotel felt like it was under construction or repair in a lot of areas but the place did feel run down or look broken. Basic continental breakfast stuff. Pool was open and working the whole time i was there, rare at a lot of hotels I've gone to this year, so cool beans there. There's a Walmart and some fast food places nearby, the people in the area didn't seem very nice but oh well.
6
Carlos
27 May 2024
·
Stayed 6 nights
Can´t use the pool (the water was green). The only ice machine that works was on floor 5. The milk in the breakfast buffet was sour. The safe in the room didn´t have batteries.
Can´t use the pool (the water was green). The only ice machine that works was on floor 5. The milk in the breakfast buffet was sour. The safe in the room didn´t have batteries.
4
Iesha
8 Oct 2023
·
Stayed 1 night
When we got to the hotel they did not have the rooms ready til after 3pm. Then the pool is closed until next summer which is not advertised anywhere on their website. Then I had an issue with the room key not working and had to go get help from them several times to get into the hotel room and the only ice machines are on floors 3and 5.
When we got to the hotel they did not have the rooms ready til after 3pm. Then the pool is closed until next summer which is not advertised anywhere on their website. Then I had an issue with the room key not working and had to go get help from them several times to get into the hotel room and the only ice machines are on floors 3and 5.
4
Brittani
23 Feb 2026
·
Stayed 2 nights
The floors were not mopped prior to our stay. One of the elevators were broke which left a fully booked hotel of 8 floors of rooms using the stairs and one elevator. It took 30 minutes just to get to my room from the elevator.
The floors were not mopped prior to our stay. One of the elevators were broke which left a fully booked hotel of 8 floors of rooms using the stairs and one elevator. It took 30 minutes just to get to my room from the elevator.
8
Trenel
11 Mar 2024
·
Stayed 3 nights
Everything was going great until the elevator went out of service, I was on the sixth floor. What a day!!!
Everything was going great until the elevator went out of service, I was on the sixth floor. What a day!!!
8
Esmeralda
23 Jun 2024
·
Stayed 1 night
The lobby did not have A/C working. Our room was missing a minifridge and trash can. The A/C in the room was fantastic thankfully but the hallways were dirty. It looked as if some repaira were made and the workers did not clean up after. The breakfast had a good variety. The front staff worker was nice but he said he could not help because he was the only one there.
The lobby did not have A/C working. Our room was missing a minifridge and trash can. The A/C in the room was fantastic thankfully but the hallways were dirty. It looked as if some repaira were made and the workers did not clean up after. The breakfast had a good variety. The front staff worker was nice but he said he could not help because he was the only one there.
2
Anoop
16 Feb 2025
·
Stayed 3 nights
This is a ONE STAR HOTEL DIRTY ROOMS HALF PAINTED CARPETS HALF RIPPED UP POOL CLOSED
This is a ONE STAR HOTEL DIRTY ROOMS HALF PAINTED CARPETS HALF RIPPED UP POOL CLOSED
4
Albert
1 Jun 2024
·
Stayed 2 nights
What used to be a nice hotel is now run-down and dirty. Only 1 (of 2) elevators working, slippery floors with thrash thrown about, especially in the entryway. 6th Floor: Ceiling water damage by elevator, staff supply room door open with supplies disheveled about, hallway reeks of mildew, cardboard covering what should have been a fire extinguisher! Rm: mostly OK, surfaces had uneven cleaning, toilet rocked/moved when used, sink drain inoperable, tub dripped water with water shut off.
What used to be a nice hotel is now run-down and dirty. Only 1 (of 2) elevators working, slippery floors with thrash thrown about, especially in the entryway. 6th Floor: Ceiling water damage by elevator, staff supply room door open with supplies disheveled about, hallway reeks of mildew, cardboard covering what should have been a fire extinguisher! Rm: mostly OK, surfaces had uneven cleaning, toilet rocked/moved when used, sink drain inoperable, tub dripped water with water shut off.
2
Elainna B
1 Jul 2024
·
Stayed 2 nights
Elevator broken, dirty carpet, no towels. Grounds unkept. Grass half way cut. I did enjoy being out by the pool. Will never stay again. Oh I forgot the AC was out in all the community areas for our first 24 hours.
Elevator broken, dirty carpet, no towels. Grounds unkept. Grass half way cut. I did enjoy being out by the pool. Will never stay again. Oh I forgot the AC was out in all the community areas for our first 24 hours.
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AI-generated summary based on recent guest reviews
Cleanliness
Feedback is inconsistent: multiple reports of dirty floors, mildew/mold odors, damp carpets, and pests (roaches and ants), alongside some mentions of very clean rooms. A few guests also noted smoke smells or stained/wet hallways.
Related guest reviews
2
Omesha
11 Aug 2024
·
Stayed 2 nights
Dirty, molded walls, mildew smell, bugs in rooms
Dirty, molded walls, mildew smell, bugs in rooms
6
Linda
7 Dec 2025
·
Stayed 2 nights
At check in staff very friendly. Went to room in bathroom there was approximately an 8 inch streak of shampoo or conditioner on the back portion of the tub. The floor in the bathroom was dirty. They put me in a new room which a staff member checked out before I went up there. When I went to the room there were small black pieces on the floor as well as hair. Running my shoe against the floor I could make a small pile of debris. On the desk there were dried smears of food. Went to front desk and they sent housekeeping to the room. She swept the floor first. Did not use a dustpan, swept the debris into the hall. After that she mopped the floors. She also wiped off all of the surfaces and the dried food streaks cleaned up readily. When I was going to bed the first queen bed had about 6 black hairs 2-3 inches long on the sheets. My hair is blonde. I then looked at the second bed and it looked fine. When checking out I discussed the bed and sweeping debris into the hall with the front desk person. There was not an I’m sorry. Just looked at my reservation and said there’s nothing I can do as you booked through a third party. She said that she would let her manager know. I wasn’t expecting compensation, but do think an apology would have been nice.
At check in staff very friendly. Went to room in bathroom there was approximately an 8 inch streak of shampoo or conditioner on the back portion of the tub. The floor in the bathroom was dirty. They put me in a new room which a staff member checked out before I went up there. When I went to the room there were small black pieces on the floor as well as hair. Running my shoe against the floor I could make a small pile of debris. On the desk there were dried smears of food. Went to front desk and they sent housekeeping to the room. She swept the floor first. Did not use a dustpan, swept the debris into the hall. After that she mopped the floors. She also wiped off all of the surfaces and the dried food streaks cleaned up readily. When I was going to bed the first queen bed had about 6 black hairs 2-3 inches long on the sheets. My hair is blonde. I then looked at the second bed and it looked fine. When checking out I discussed the bed and sweeping debris into the hall with the front desk person. There was not an I’m sorry. Just looked at my reservation and said there’s nothing I can do as you booked through a third party. She said that she would let her manager know. I wasn’t expecting compensation, but do think an apology would have been nice.
2
Tyler
24 Jul 2024
·
Stayed 1 night
There were no towels what so ever in my room. The tub did not drain at all. The walls were covered in black mold. The staff were EXTREMELY unfriendly or helpful. The staff acted as if I was a burden to them.
There were no towels what so ever in my room. The tub did not drain at all. The walls were covered in black mold. The staff were EXTREMELY unfriendly or helpful. The staff acted as if I was a burden to them.
2
Megan
22 May 2024
·
Stayed 4 nights
The front desk staff were very friendly, but this hotel was disgusting. There was blood in different spots in our bathroom, mold growing everywhere, and the carpet in the room felt wet and left your feet/socks black on the bottom. No fans in the bathroom either so it was unbelievably humid, and the room and bedding was ALWAYS damp. The front desk staff gave us a new room after we found the blood, but the next room wasn’t much cleaner. The hotel is pretty isolated, I would highly recommend staying in a hotel down in the French quarter or anywhere closer to the hot spots of New Orleans.
The front desk staff were very friendly, but this hotel was disgusting. There was blood in different spots in our bathroom, mold growing everywhere, and the carpet in the room felt wet and left your feet/socks black on the bottom. No fans in the bathroom either so it was unbelievably humid, and the room and bedding was ALWAYS damp. The front desk staff gave us a new room after we found the blood, but the next room wasn’t much cleaner. The hotel is pretty isolated, I would highly recommend staying in a hotel down in the French quarter or anywhere closer to the hot spots of New Orleans.
2
Ruby
23 Jul 2024
·
Stayed 3 nights
Very dirty no towels available place under construction
Very dirty no towels available place under construction
4
Abigaelle
20 Feb 2024
·
Stayed 3 nights
I thought booking at a Best Western hotel would mean quality. The room was stuffy and smelled of mold. The halls were not cleaned and smelled of mold. It took forever to get some towels and covers, if that was even possible because on some occasions the answer was there weren’t any. And whenever we did get some they seemed uncleaned. I had to clean the room and wipe down the counter tops and the bathroom. Not good. Only stayed because it was last option and wouldn’t be in the room for long since we were visiting from Orlando.
I thought booking at a Best Western hotel would mean quality. The room was stuffy and smelled of mold. The halls were not cleaned and smelled of mold. It took forever to get some towels and covers, if that was even possible because on some occasions the answer was there weren’t any. And whenever we did get some they seemed uncleaned. I had to clean the room and wipe down the counter tops and the bathroom. Not good. Only stayed because it was last option and wouldn’t be in the room for long since we were visiting from Orlando.
4
Alyssa
28 Oct 2025
·
Stayed 4 nights
Room was not put together well. Smelled of mildew. Bathroom tiny. The main hallway was soaked. All of the staff was very nice except for the older African American man. He was extremely rude. And I called this location directly twice before my visit to change the room without having the fees associated (which I was told by female staff could be done) just to find out when I showed up that this would not be honored. The food was terrible. And overall, not worth the price for the area.
Room was not put together well. Smelled of mildew. Bathroom tiny. The main hallway was soaked. All of the staff was very nice except for the older African American man. He was extremely rude. And I called this location directly twice before my visit to change the room without having the fees associated (which I was told by female staff could be done) just to find out when I showed up that this would not be honored. The food was terrible. And overall, not worth the price for the area.
2
Esther
22 Sept 2024
·
Stayed 1 night
Horribles condiciones, apestaba por todas partes, el ascensor tenia caca de perro, las carpetas del piso estaban super sucias, baño sucio, el agua de la dicha no calentaba, todo fue horribleeeee no rrserven alli
Horribles condiciones, apestaba por todas partes, el ascensor tenia caca de perro, las carpetas del piso estaban super sucias, baño sucio, el agua de la dicha no calentaba, todo fue horribleeeee no rrserven alli
2
Karen
20 Feb 2024
·
Stayed 1 night
Terrible stay. I arrived to a room where 1 bed had been used, a wash cloth, and the soap was open. The pull for the curtain was also sitting broken, in the corner. While the room was no smoking, the entire floor smelled of smoke. The hall carpet is bare in some sections. We went down for breakfast at 8:10 and breakfast was over, even though it was supposed to end at 9. Then a male worker started entering the room WHILE he was knocking. Knock first, then wait for an answer!
Terrible stay. I arrived to a room where 1 bed had been used, a wash cloth, and the soap was open. The pull for the curtain was also sitting broken, in the corner. While the room was no smoking, the entire floor smelled of smoke. The hall carpet is bare in some sections. We went down for breakfast at 8:10 and breakfast was over, even though it was supposed to end at 9. Then a male worker started entering the room WHILE he was knocking. Knock first, then wait for an answer!
2
Yvette
27 Oct 2025
·
Stayed 2 nights
My room had ants and the floor was dirty
My room had ants and the floor was dirty
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AI-generated summary based on recent guest reviews
Rooms
Beds are comfortable for many, but rooms feel dated and maintenance is unreliable, with recurring problems like hot water disruptions, faulty plumbing, broken TVs/fridges/microwaves, and worn fixtures. Some guests mentioned traffic or hallway noise and compact bathrooms.
Related guest reviews
10
Florin
24 Nov 2025
·
Stayed 1 night
Very clean and sound proof
Very clean and sound proof
6
aerial
3 Jan 2024
·
Stayed 3 nights
Beds were super comfortable. Bathroom was not clean, fridge was not working, and we never had anyone come with clean towels, etc. Uber driver said this part of town was not very safe and we had no idea. The bar advertised is not up and running, it was empty and that was a bummer.
Beds were super comfortable. Bathroom was not clean, fridge was not working, and we never had anyone come with clean towels, etc. Uber driver said this part of town was not very safe and we had no idea. The bar advertised is not up and running, it was empty and that was a bummer.
8
Matt
12 Oct 2025
·
Stayed 1 night
Nice hotel, but the fridge was broken. Other than that it was good.
Nice hotel, but the fridge was broken. Other than that it was good.
4
Jeb
24 Apr 2024
·
Stayed 3 nights
Only one of two elevators worked and the one that did work only went to floor 6 out of 8 so we had to get off and take the stairs. The shower had no temp adjustment, It was always extremely hot. All the floors in the place were dirty and sticky. Looked like it hadn’t been mopped in months. Breakfast was pretty poor. Only one waffle maker so when 6 people were waiting for a waffle that took 3 min to cook, you had to wait 15-20 min for yours or get something else. One morning they had cereal as a second option but the next morning they didn’t. Curtains in our room were broken and half falling down so we couldn’t keep the bright morning light completely out. The side door to get in worked when it wanted to so sometimes we were locked out and had to walk all the way around to the front. Pretty piss poor stay for a best western to be honest and will make me second guess ever staying at a best western ever again.
Only one of two elevators worked and the one that did work only went to floor 6 out of 8 so we had to get off and take the stairs. The shower had no temp adjustment, It was always extremely hot. All the floors in the place were dirty and sticky. Looked like it hadn’t been mopped in months. Breakfast was pretty poor. Only one waffle maker so when 6 people were waiting for a waffle that took 3 min to cook, you had to wait 15-20 min for yours or get something else. One morning they had cereal as a second option but the next morning they didn’t. Curtains in our room were broken and half falling down so we couldn’t keep the bright morning light completely out. The side door to get in worked when it wanted to so sometimes we were locked out and had to walk all the way around to the front. Pretty piss poor stay for a best western to be honest and will make me second guess ever staying at a best western ever again.
6
Shane
4 May 2024
·
Stayed 1 night
The room next to us - the couple was fighting for hours.
The room next to us - the couple was fighting for hours.
8
Joenita
6 Nov 2023
·
Stayed 1 night
The hotel was nice, quiet and clean. I didnt like the bathroom toilet it was literally almost touching the door. But other than that it was an ok place to stay.
The hotel was nice, quiet and clean. I didnt like the bathroom toilet it was literally almost touching the door. But other than that it was an ok place to stay.
8
Vladyslav
7 Nov 2025
·
Stayed 1 night
The toilet kept filling and flushing on its own. It made it hard to sleep. It was quite loud. Everything else was great.
The toilet kept filling and flushing on its own. It made it hard to sleep. It was quite loud. Everything else was great.
10
crystal
22 Apr 2024
·
Stayed 2 nights
Hotel staff was very friendly, all our needs were met. When we asked for something they brought it up to us promptly. The free breakfast was very good. The hallway leading to our room was dirty, stains on the carpet, trash all along the hallway, and smelt like cigarettes and marijuana. Our room was pretty clean compared to the hallway, thank goodness. Our toilet seat was cracked and there was no refrigerator (advertised) and the cabinet where the fridge was supposed to be the door was off the hinges and laying against the cabinet. The walls were a little discolored (possibly mold?). The tub bottom could have been cleaner. The bed linens appeared to be clean and there were no stains on the carpet in the room. The room did have a funny smell upon entering. I was told the pool was open upon check in, so I took my kids to the pool later that evening, the pool was green and trash was floating in it, employee came out and told me it was closed that they just put a bunch of chemicals in it and it should be open the next day (did not smell any chemicals and the pump wasn't running, the pool looked exactly the same next day, my kids were disappointed).
Hotel staff was very friendly, all our needs were met. When we asked for something they brought it up to us promptly. The free breakfast was very good. The hallway leading to our room was dirty, stains on the carpet, trash all along the hallway, and smelt like cigarettes and marijuana. Our room was pretty clean compared to the hallway, thank goodness. Our toilet seat was cracked and there was no refrigerator (advertised) and the cabinet where the fridge was supposed to be the door was off the hinges and laying against the cabinet. The walls were a little discolored (possibly mold?). The tub bottom could have been cleaner. The bed linens appeared to be clean and there were no stains on the carpet in the room. The room did have a funny smell upon entering. I was told the pool was open upon check in, so I took my kids to the pool later that evening, the pool was green and trash was floating in it, employee came out and told me it was closed that they just put a bunch of chemicals in it and it should be open the next day (did not smell any chemicals and the pump wasn't running, the pool looked exactly the same next day, my kids were disappointed).
8
Angelette
20 Jan 2026
·
Stayed 2 nights
Everything was okay besides the tub drain seemed to be clogged
Everything was okay besides the tub drain seemed to be clogged
6
carlos
8 Oct 2023
·
Stayed 1 night
Too noisy, we hear the traffic all night. Poor breakfast
Too noisy, we hear the traffic all night. Poor breakfast
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AI-generated summary based on recent guest reviews
Service
Staff are widely described as friendly and accommodating, with several positive callouts to front-desk and management. However, organization can be uneven, with surprise deposits, slow responses, housekeeping by-request or missed, and occasional check-in/key issues.
Related guest reviews
8
Angelo
8 Sept 2025
·
Stayed 5 nights
Room wasn’t cleaned everyday as expected other than that, great hotel. Nice and clean. Would definitely recommend
Room wasn’t cleaned everyday as expected other than that, great hotel. Nice and clean. Would definitely recommend
10
LaShea
15 Nov 2025
·
Stayed 1 night
The staff was extremely friendly and helpful. I would recommend and come back to stay
The staff was extremely friendly and helpful. I would recommend and come back to stay
6
Toyi
11 Sept 2024
·
Stayed 1 night
Property was clean. Staff seemed unwilling to help and rude. Television in room did not work. Room did not have basic items like toilet paper and wash clothes.
Property was clean. Staff seemed unwilling to help and rude. Television in room did not work. Room did not have basic items like toilet paper and wash clothes.
8
safenaz
10 Feb 2025
·
Stayed 1 night
Toryana was amazing. She was extremely helpful and informative. Kendall what’s also helpful and very informative
Toryana was amazing. She was extremely helpful and informative. Kendall what’s also helpful and very informative
10
Tiffany
9 Jun 2025
·
Stayed 3 nights
The front desk people were very helpful and were so nice about everything. Giving us information about where to go and what to see and the manager always asked how are day was after we returned from adventures in the area. Even when our TV went out they came to fix it right away in the morning and even comp'd us some snacks for the inconvenience.
The front desk people were very helpful and were so nice about everything. Giving us information about where to go and what to see and the manager always asked how are day was after we returned from adventures in the area. Even when our TV went out they came to fix it right away in the morning and even comp'd us some snacks for the inconvenience.
10
Fredericka
13 Oct 2025
·
Stayed 2 nights
The staff was very nice and helpful! Check in was smooth and we checked in a little early with no problems.
The staff was very nice and helpful! Check in was smooth and we checked in a little early with no problems.
4
Vonsha
24 Nov 2025
·
Stayed 2 nights
Overall the stay was ok ,But when first checking in you had to pay a 50$ deposit at the front desk in order to get your room key. I didn’t know that cause it wasn’t mentioned on the website, An by me being from alabama goin to new orleans. I brought cash only cause its to much scamming thru cards, So i had to do a little back & fwd cause i couldn’t use Apple pay either had to do a physical card.But lucky walmart was literally right up the street so i was able to get a prepaid card & upload the money to it. Kept the card with me the whole time cause Yes you will need it for parking uptown! BUT THE ROOM ITS SELF WAS RELAXING
Overall the stay was ok ,But when first checking in you had to pay a 50$ deposit at the front desk in order to get your room key. I didn’t know that cause it wasn’t mentioned on the website, An by me being from alabama goin to new orleans. I brought cash only cause its to much scamming thru cards, So i had to do a little back & fwd cause i couldn’t use Apple pay either had to do a physical card.But lucky walmart was literally right up the street so i was able to get a prepaid card & upload the money to it. Kept the card with me the whole time cause Yes you will need it for parking uptown! BUT THE ROOM ITS SELF WAS RELAXING
2
Sage
26 Apr 2024
·
Stayed 1 night
The customer service was poor, they refused to take cash deposit for the night( it’s been a week and my deposit hasn’t been refunded as of yet), there was only 1 elevator working and the staff didn’t keep the area of where breakfast was being served clean and they ran out of food before the was up.
The customer service was poor, they refused to take cash deposit for the night( it’s been a week and my deposit hasn’t been refunded as of yet), there was only 1 elevator working and the staff didn’t keep the area of where breakfast was being served clean and they ran out of food before the was up.
2
Mahoganny
26 Oct 2025
·
Stayed 4 nights
You had to request housekeeping the day before and I did request it for the entire time and did nit get it. Customer Service at the front desk horrible. Also, they were having a event that included loud music and people all during the night, I ended up checking out early it was horrible!!
You had to request housekeeping the day before and I did request it for the entire time and did nit get it. Customer Service at the front desk horrible. Also, they were having a event that included loud music and people all during the night, I ended up checking out early it was horrible!!
6
Tiarra
6 May 2024
·
Arrived around 2:50am and waited for about 10-20 minutes at the front desk and had to call out for someone to come out just to be told we couldn’t check in because it was after 3, the front desk agent who was there the next day was amazing and able to accommodate us even though I was unable to use my original booking. Room was clean but the following day our room was walked into by a staff member clearly looking for someone while we were in the room. On our last day housekeeping knocked very hard on our door several times from 8 or 9am up until 11 with several attempts to open the door and come in. Overall stay was ok for the price
Arrived around 2:50am and waited for about 10-20 minutes at the front desk and had to call out for someone to come out just to be told we couldn’t check in because it was after 3, the front desk agent who was there the next day was amazing and able to accommodate us even though I was unable to use my original booking. Room was clean but the following day our room was walked into by a staff member clearly looking for someone while we were in the room. On our last day housekeeping knocked very hard on our door several times from 8 or 9am up until 11 with several attempts to open the door and come in. Overall stay was ok for the price
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AI-generated summary based on recent guest reviews
Location
Just off I-10 on a service road, convenient for drivers and near big-box stores and fast food. Many consider the area remote and some felt unsafe or had difficulty with rideshares.
Related guest reviews
10
David
4 Oct 2024
·
Stayed 3 nights
Stayed here for a couple nights to play airsoft at the old Six Flags near by. The staff was very nice and helpful. I'm from Missouri and Nebraska so I'm just not familiar with Louisiana at all but the humidity had water dripping or condensation everywhere. Fun times. The hotel felt like it was under construction or repair in a lot of areas but the place did feel run down or look broken. Basic continental breakfast stuff. Pool was open and working the whole time i was there, rare at a lot of hotels I've gone to this year, so cool beans there. There's a Walmart and some fast food places nearby, the people in the area didn't seem very nice but oh well.
Stayed here for a couple nights to play airsoft at the old Six Flags near by. The staff was very nice and helpful. I'm from Missouri and Nebraska so I'm just not familiar with Louisiana at all but the humidity had water dripping or condensation everywhere. Fun times. The hotel felt like it was under construction or repair in a lot of areas but the place did feel run down or look broken. Basic continental breakfast stuff. Pool was open and working the whole time i was there, rare at a lot of hotels I've gone to this year, so cool beans there. There's a Walmart and some fast food places nearby, the people in the area didn't seem very nice but oh well.
10
john
19 Oct 2025
·
Stayed 2 nights
We had the King Suite with sofa we enjoyed out stay here! The room was more than what we expected. 10 out 10 P.S Dont let the location discourage you!
We had the King Suite with sofa we enjoyed out stay here! The room was more than what we expected. 10 out 10 P.S Dont let the location discourage you!
8
MARIAN
29 May 2023
·
Stayed 6 nights
Es Justo. El destino es mejor de lo que esperaba, quizá la localización no sea la mejor pero no es peligroso y tener carro pra transportarse es lo más importante para no tener problemas. Destino y prqueadero gratis con un buen fitness center. La piscina no la usé
Es Justo. El destino es mejor de lo que esperaba, quizá la localización no sea la mejor pero no es peligroso y tener carro pra transportarse es lo más importante para no tener problemas. Destino y prqueadero gratis con un buen fitness center. La piscina no la usé
8
Remil
27 Oct 2025
·
Stayed 1 night
I like that the hotel is not near the busy traffic but accessible on the service road that is parallel to the I-10 highway. The GPS is messed up in bringing me to the exact location. The GPS brought me to a storage unit across the hotel which is also on a service road on the other side of the I-10 highway. I also find the hotel unique with its location near Walmart, fast food chains and pharmacy. Be careful with the crowds just like in any major US cities.
I like that the hotel is not near the busy traffic but accessible on the service road that is parallel to the I-10 highway. The GPS is messed up in bringing me to the exact location. The GPS brought me to a storage unit across the hotel which is also on a service road on the other side of the I-10 highway. I also find the hotel unique with its location near Walmart, fast food chains and pharmacy. Be careful with the crowds just like in any major US cities.
6
Sabrina
14 Nov 2025
·
Stayed 1 night
Location was rough
Location was rough
4
Olivia
15 Feb 2024
·
Stayed 3 nights
Not the cleanest, safest or quietest accomodations. Area around the hotel is not the best, we had trouble getting Ubers as I guess it might be considered a dangerous area. Bathroom had a leak, not the cleanest, staff was not the most attentive. We were really pressed to find a cheap spot but I would not recommend this hotel to you as a family or solo traveler, or someone who is not used to being in Louisiana in general.
Not the cleanest, safest or quietest accomodations. Area around the hotel is not the best, we had trouble getting Ubers as I guess it might be considered a dangerous area. Bathroom had a leak, not the cleanest, staff was not the most attentive. We were really pressed to find a cheap spot but I would not recommend this hotel to you as a family or solo traveler, or someone who is not used to being in Louisiana in general.
4
leah
8 Apr 2024
·
Stayed 2 nights
the entire hotel smelled like cigarettes, we saw the staff arguing and yelling at each other, and the breakfast was definitely underwhelming. I booked not knowing the area, and our uber driver one night let us know that we were staying in one of the most unsafe areas of the city. we will not be returning
the entire hotel smelled like cigarettes, we saw the staff arguing and yelling at each other, and the breakfast was definitely underwhelming. I booked not knowing the area, and our uber driver one night let us know that we were staying in one of the most unsafe areas of the city. we will not be returning
6
Hugo
3 Nov 2024
·
Stayed 1 night
Bel hôtel mais loin de tout pas de service de taxi pas de resto proche
Bel hôtel mais loin de tout pas de service de taxi pas de resto proche
10
Airwrecka
23 Sept 2024
·
Stayed 2 nights
The location was super convenient, easy access to the hwy, allowing us to get anywhere quickly. The staff was so friendly! From check in to the check out everyone we came across was so nice. Thank you all again for making it such a comfortable stay!
The location was super convenient, easy access to the hwy, allowing us to get anywhere quickly. The staff was so friendly! From check in to the check out everyone we came across was so nice. Thank you all again for making it such a comfortable stay!
6
Maria
1 Mar 2025
·
Stayed 2 nights
Property was converting to a Marriott Express. Felt like a downgrade. Not upgrade. Nothing near to eat. Very remote. This was only hotel available during superbowl.
Property was converting to a Marriott Express. Felt like a downgrade. Not upgrade. Nothing near to eat. Very remote. This was only hotel available during superbowl.
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AI-generated summary based on recent guest reviews
Dining
Breakfast is inconsistent: some guests found it tasty or with decent variety, while many others reported limited options, items running out, or timing issues.
Related guest reviews
4
Peter
29 Oct 2024
·
Stayed 1 night
Ventilation system broken or by design couldn't stop the fan. Breakfast was extremely poor equipped.
Ventilation system broken or by design couldn't stop the fan. Breakfast was extremely poor equipped.
10
crystal
22 Apr 2024
·
Stayed 2 nights
Hotel staff was very friendly, all our needs were met. When we asked for something they brought it up to us promptly. The free breakfast was very good. The hallway leading to our room was dirty, stains on the carpet, trash all along the hallway, and smelt like cigarettes and marijuana. Our room was pretty clean compared to the hallway, thank goodness. Our toilet seat was cracked and there was no refrigerator (advertised) and the cabinet where the fridge was supposed to be the door was off the hinges and laying against the cabinet. The walls were a little discolored (possibly mold?). The tub bottom could have been cleaner. The bed linens appeared to be clean and there were no stains on the carpet in the room. The room did have a funny smell upon entering. I was told the pool was open upon check in, so I took my kids to the pool later that evening, the pool was green and trash was floating in it, employee came out and told me it was closed that they just put a bunch of chemicals in it and it should be open the next day (did not smell any chemicals and the pump wasn't running, the pool looked exactly the same next day, my kids were disappointed).
Hotel staff was very friendly, all our needs were met. When we asked for something they brought it up to us promptly. The free breakfast was very good. The hallway leading to our room was dirty, stains on the carpet, trash all along the hallway, and smelt like cigarettes and marijuana. Our room was pretty clean compared to the hallway, thank goodness. Our toilet seat was cracked and there was no refrigerator (advertised) and the cabinet where the fridge was supposed to be the door was off the hinges and laying against the cabinet. The walls were a little discolored (possibly mold?). The tub bottom could have been cleaner. The bed linens appeared to be clean and there were no stains on the carpet in the room. The room did have a funny smell upon entering. I was told the pool was open upon check in, so I took my kids to the pool later that evening, the pool was green and trash was floating in it, employee came out and told me it was closed that they just put a bunch of chemicals in it and it should be open the next day (did not smell any chemicals and the pump wasn't running, the pool looked exactly the same next day, my kids were disappointed).
4
Douglas
19 Feb 2024
·
Stayed 1 night
No breakfast left
No breakfast left
6
Breana
26 Feb 2026
·
Stayed 2 nights
The beds were nice, decent location that gets you near the city but not in it if you want to miss the hustle & bustle. Morning staff was incredibly nice! Their breakfast was so good for a hotel breakfast. However, the floors were covered in what looked like sauce stains, only one elevator worked, there was a loose paint can in the hallway and it was such a strong smell. Overall, I’d stay here again.
The beds were nice, decent location that gets you near the city but not in it if you want to miss the hustle & bustle. Morning staff was incredibly nice! Their breakfast was so good for a hotel breakfast. However, the floors were covered in what looked like sauce stains, only one elevator worked, there was a loose paint can in the hallway and it was such a strong smell. Overall, I’d stay here again.
10
Joshua
16 Oct 2025
·
Stayed 2 nights
It was delicious and everything was clean and well kept
It was delicious and everything was clean and well kept
4
leah
8 Apr 2024
·
Stayed 2 nights
the entire hotel smelled like cigarettes, we saw the staff arguing and yelling at each other, and the breakfast was definitely underwhelming. I booked not knowing the area, and our uber driver one night let us know that we were staying in one of the most unsafe areas of the city. we will not be returning
the entire hotel smelled like cigarettes, we saw the staff arguing and yelling at each other, and the breakfast was definitely underwhelming. I booked not knowing the area, and our uber driver one night let us know that we were staying in one of the most unsafe areas of the city. we will not be returning
8
Torrie
10 Feb 2026
·
Stayed 3 nights
Great stay except the hot water was out. Breakfast was great! Staff was excellent!!
Great stay except the hot water was out. Breakfast was great! Staff was excellent!!
10
Mike
23 Nov 2025
·
Stayed 1 night
Breakfast good, staff excellent, air conditioning worked great, room was excellent
Breakfast good, staff excellent, air conditioning worked great, room was excellent
10
Ashley
4 Nov 2025
·
Stayed 1 night
Room spotless, courteous staff, and the empanadas for breakfast were awesome!
Room spotless, courteous staff, and the empanadas for breakfast were awesome!
8
Hong
21 Mar 2024
·
Stayed 1 night
The free breakfast is petty good.
The free breakfast is petty good.
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AI-generated summary based on recent guest reviews
10
Destiny
3 Aug 2026
·
Stayed 2 nights
Kiara (the lady at the front desk) and the red haired lady (I didn’t get her name) were so nice and helpful. They also let us know where it was and wasn’t safe to go in NOLA and taught us a lot about the history and culture. The cleaning staff did amazing as well. It always smelled so good every time we walked into the lobby. The breakfast was very good for them to not have many options! Clean pool, friendly staff and environment!! We ubered most places (30 minutes max to bourbon street depending on traffic). Would definitely stay here again! 10/10
Kiara (the lady at the front desk) and the red haired lady (I didn’t get her name) were so nice and helpful. They also let us know where it was and wasn’t safe to go in NOLA and taught us a lot about the history and culture. The cleaning staff did amazing as well. It always smelled so good every time we walked into the lobby. The breakfast was very good for them to not have many options! Clean pool, friendly staff and environment!! We ubered most places (30 minutes max to bourbon street depending on traffic). Would definitely stay here again! 10/10
10
Sandra
7 Jul 2026
·
Stayed 4 nights
Staff were very nice and helpful. The place was clean and in a good locate for my trip. Breakfast was okay, but more can be added. The bathroom needs a fan to reduce the steam from the shower. Another thing that would be great for this place is to provide trolley transportation to downtown big events in the city.
Staff were very nice and helpful. The place was clean and in a good locate for my trip. Breakfast was okay, but more can be added. The bathroom needs a fan to reduce the steam from the shower. Another thing that would be great for this place is to provide trolley transportation to downtown big events in the city.
10
Dena
6 Jul 2026
·
Stayed 3 nights
Clean room. Great staff. The pool wasn't that great. Would have been nice if coffee maker was in room.
Clean room. Great staff. The pool wasn't that great. Would have been nice if coffee maker was in room.
10
Arieona
23 Jun 2026
·
Stayed 2 nights
Clean room and staff was nice
Clean room and staff was nice
10
venus
22 Jun 2026
·
Stayed 1 night
Great staff, great place to stay.
Great staff, great place to stay.
Property policies
Check-in instructions
Everything you need to know for a smooth check-in.
Check-in
Check-out
From 15:00 to 03:00
Before 12:00
Security deposit
You'll be required to pay the fully refundable deposit for this property.
Good to know
Additional policies and info about this property.
Optional extras
Additional paid services you can request.
FAQs about City Express by Marriott New Orleans 1-10
Is parking available at the hotel?
Yes, the hotel offers free self-parking on-site. There are limited parking spaces available.
What type of breakfast is offered and what are the serving hours?
A complimentary buffet breakfast is served on weekdays from 6:00 AM to 9:00 AM and on weekends from 7:00 AM to 9:30 AM.
What are the standard check-in and check-out times?
Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.
What accessibility features does the hotel offer?
The hotel features step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Specific details about bathrooms and pool access features are not provided.
Where is the hotel located in relation to key attractions?
The hotel is situated in New Orleans East, within a 15-minute drive of Bourbon Street and Caesars Superdome. It is approximately 10.4 miles from Canal Street and Smoothie King Center. Nearby attractions include Lake Pontchartrain (3.8 miles) and City Park (8.1 miles).
Does the hotel have a swimming pool?
Yes, the hotel features an outdoor swimming pool, which is seasonal and open from May 29 to September 04. The pool is not heated.
What are the policies regarding children at the hotel?
Children are allowed at the hotel. The minimum age for children to stay for free is not specified.
What are the policies for extra beds and cribs?
The hotel offers cribs for infants at a fee of USD 10.00 per day. Rollaway beds are also available for the same fee. Advance request or confirmation may be required for these amenities.
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Instant AI responses are based on hotel information
Prices for upcoming dates
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-15: NO DATA
- 2026-10-16: 139.58316506944274USD
- 2026-10-17: 140.07812353092956USD
- 2026-10-18: 84.17901166749573USD
- 2026-10-19: 90.97079971002196USD
- 2026-10-20: 81.79618162011718USD
- 2026-10-21: 85.47874494294739USD
- 2026-10-22: 82.22942890345763USD
- 2026-10-23: 126.74162367184448USD
- 2026-10-24: 117.90693582321167USD
- 2026-10-25: 87.6112575770111USD
- 2026-10-26: 87.73160166278076USD
- 2026-10-27: 87.6112575770111USD
- 2026-10-28: 87.57775673318481USD
- 2026-10-29: 81.03800101791381USD
- 2026-10-30: 126.81367578105163USD
- 2026-10-31: 118.55680246093749USD
- 2026-11-01: 87.6112575770111USD
- 2026-11-02: 87.6112575770111USD
- 2026-11-03: 87.6112575770111USD
- 2026-11-04: 87.6112575770111USD
- 2026-11-05: 87.6112575770111USD
- 2026-11-06: 126.81367578105163USD
- 2026-11-07: 116.81300936975097USD
- 2026-11-08: 81.79618162011718USD
- 2026-11-09: 88.5962012495575USD
- 2026-11-10: 88.5962012495575USD
- 2026-11-11: 87.6112575770111USD
- 2026-11-12: 87.6112575770111USD
- 2026-11-13: 126.76353169743346USD
- 2026-11-14: 127.78251641169739USD
- 2026-11-15: 88.5962012495575USD
- 2026-11-16: 88.5962012495575USD
- 2026-11-17: 88.5962012495575USD
- 2026-11-18: 88.5962012495575USD
- 2026-11-19: 88.5962012495575USD
- 2026-11-20: 147.47292676232908USD
- 2026-11-21: 139.37971625411987USD
- 2026-11-22: 88.65424251187133USD
- 2026-11-23: 88.5962012495575USD
- 2026-11-24: 88.65424251187133USD
- 2026-11-25: 88.5962012495575USD
- 2026-11-26: 88.5962012495575USD
- 2026-11-27: 147.37486798321532USD
- 2026-11-28: 137.09958382806397USD
- 2026-11-29: 88.5962012495575USD
- 2026-11-30: 88.5962012495575USD
- 2026-12-01: 81.79618162011718USD
- 2026-12-02: 88.5962012495575USD
- 2026-12-03: 88.5962012495575USD
- 2026-12-04: 127.78251641169739USD
- 2026-12-05: 127.78251641169739USD
- 2026-12-06: 88.5962012495575USD
- 2026-12-07: 88.5962012495575USD
- 2026-12-08: 88.5962012495575USD
- 2026-12-09: 88.65424251187133USD
- 2026-12-10: 83.13636971542358USD
- 2026-12-11: 127.78251641169739USD
- 2026-12-12: 127.78251641169739USD
- 2026-12-13: 88.65424251187133USD
- 2026-12-14: 88.5962012495575USD
- 2026-12-15: 88.65424251187133USD
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 21 years old.
You'll be required to pay the following fully refundable deposit.
Deposit: USD 100 per accommodation, per stay
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- Cashless transactions are available
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
- The seasonal pool will be open from May 29 to September 04.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
- Crib (infant bed) fee: USD 10.0 per day
- Rollaway bed fee: USD 10.0 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Swimming pool
Non-smoking rooms
Business centre
Housekeeping
Banquet facilities
Services
Business centre
Housekeeping
Banquet facilities
Safe-deposit box
ATM/Cash machine
Designated smoking area
Self laundry
24-Hour Front Desk
General
Non-smoking rooms
Fence Around Pool
Internet
Free wi-fi
Activities
Swimming pool
Pool outdoor
Outdoor Furniture
Pool (Seasonal Outdoor)
Fitness Center (nearby)
Parking
Parking
Free parking
Electric car charging station
Parking (Limited)
Parking Onsite