Does the property allow pets?

Pets are not allowed, but service animals are permitted.

What are the check-in and check-out times?

Check-in is from 15:00 until 23:00, and check-out is at 11:00. Early or late check-in/check-out options are not specified.

Where is the property located?

The property is located in Polanco, a neighborhood in Mexico City, close to key attractions such as Chapultepec Park and Avenida Presidente Masaryk.

Are children allowed at the property?

Children are welcome at the property.

Collections by ULIV Palacio

What guests think

Travellers describe UTOPIC Platon by ULIV as a modern, apartment-style stay in Polanco with very clean, spacious rooms and friendly staff, though recurring street and corridor noise, thin walls, and occasional maintenance or keyless-entry access hiccups are noted.

The location is widely praised as central, safe, and walkable, directly across from Palacio de Hierro and near Antara and many shops and cafes. Many like the in-unit features and the gym, but there is no on-site parking and nearby options can be inconvenient. Expect stylish, roomy apartments and a prime Polanco base.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Guests mention a gym that is appreciated. However, there is no on-site parking and nearby street or public parking can be inconvenient.

Related guest reviews

4

Eduardo

28 Oct 2025

·

Stayed 1 night

Room was in the basment, poor light, no cozy. The bed mattress and pillows of poor quality and very hard. Seems place has about 4 people of staff doing nothing other than chating in reception area. No parking. Wont saty there again

10

Karla

16 May 2025

·

Stayed 1 night

Las amenidades están muy padres, vienen todo lo que aparece en el anuncio. Disfrutamos muchisimo el jacuzzi al atardecer. También hicimos ejercicio en el gym. Lo tiene absolutamente todo!

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10

Daf

9 Apr 2025

·

Stayed 1 night

We had an amazing time! The Apartment is simply beautiful. The Gym is a huge plus!

10

Brittanny

30 Aug 2025

·

Stayed 5 nights

Muy amable la gente, bonito lugar, lo malo es que no hay estacionamiento.

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10

Luis Manuel Becerra

2 Jun 2025

·

Stayed 3 nights

Extraordinaria ubicación atención del personal. Considero que faltan un restaurante que dé servicio al hotel y una tienda de artículos diversos, necesarios en una estancia de hotel.

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6

Lisa

14 Jan 2026

·

Stayed 5 nights

Location is safe, it’s right across from a designer brand mall. But there’s not much else around worth walking to. There’s no keys! So you need to ring a doorbell every time you get back, sometimes it would take several minutes for security to come to the door. We had a balcony over looking the street and the noise was unbearable. I did not get good sleep- max 3-4 hrs a night due to noise level. Water didn’t get hot enough, elevator is small and slow, and no iron or blow dryer! Basic things that should be included were not. I wouldn’t recommend or stay again.

8

jaime

21 Nov 2025

·

Stayed 1 night

Excelente solo falta estacionamiento

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6

Cesar A

10 Oct 2025

·

Stayed 3 nights

Safe was broken, nobody to help. Check in was late because they were still cleaning. No parking for taxis in a very busy street.

8

Elizabeth

27 Jan 2026

·

Stayed 1 night

Location, room and staff were absolutely great! Public parking is about 1/2 mile away. Street parking is very limited has to circle several times. Definitely would stay again.

10

Dana

6 Sept 2025

·

Stayed 4 nights

Family Apartment was beautiful, clean, spacious in a nice building, 24/7 security guard, cleaning service daily, awesome neighborhood with lots of easy, walkable dining options. The Cafe that is right outside the apartment is amazing. The only thing that I wish could have been better is noise. The apartment building was quiet, but we could hear everything that happened outside, ie construction, kids playing, etc. it seemed like a window was open, that’s how loud the outside was (but window was not open). They do provide free earplugs everyday, which is nice.

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Cleanliness

Cleanliness is consistently praised across reviews, with rooms and property kept very clean. A few guests reported bathroom odors or maintenance issues.

Related guest reviews

10

Brian

28 Oct 2025

·

Stayed 8 nights

perfect location, very clean appartment!

6

Mercedes

4 Jun 2025

·

Stayed 1 night

No servía el baño

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6

Laura

9 Oct 2025

·

Stayed 3 nights

El cuarto etstaba ok. No excelente. El baño demasiado amontonado todo. Y había un olor constante a cañería. Y la luz del pasillo entraba en la noche y bátale para dormir. Mucho ruido.

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10

NIDIA DENICE

29 Nov 2025

·

Stayed 3 nights

Very clean and safe place.

10

Elisabeth

9 Nov 2025

·

Stayed 1 night

Room was clean, spacious and comfortable. The balcony had a nice view and was well kept. Staff was very friendly and attentive. Check-in process was very simple and easy. Jorge and Mariana helped us feel at home and made sure all of our needs were met. Highly recommend this hotel and will definitely be coming back!

10

Lizel

17 Nov 2025

·

Stayed 3 nights

Buena estancia Limpieza Buen trato Limpio todo Recomiendo ampliamente

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10

Zaira

25 Jun 2025

·

Stayed 4 nights

Very clean super comfortable bed, friendly staff all close by

10

steve

9 Jan 2026

·

Stayed 4 nights

Great stay , the aparthotel has spacious rooms , very clean and centrally located

10

Anthony

17 Jun 2025

·

Stayed 1 night

Very clean

10

Kashif

1 Nov 2025

·

Stayed 3 nights

Very clean hotel and room

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Rooms

Rooms are spacious, modern, and comfortable, with some units offering balconies or views. Recurring negatives include noise from the street or neighbors, limited natural light in a few units, and small bathrooms.

Related guest reviews

10

Taylor

11 Nov 2025

·

Stayed 1 night

The staff and room were fantastic!! very roomy, professional and easy to navigate. well located.

8

Liliane

28 Jan 2026

·

Stayed 4 nights

Staff was very friendly. The location was very good, across the street of a large department store. The apartment was clean and comfortable. The one thing that did bother me is that I could hear the neighbors when they talked as if they were in the same room with me and that apartment, despite having a heating system, was cold. That said, I would recommend it.

10

Alexandra

24 Jan 2026

·

Stayed 6 nights

Great room

6

Lisa

14 Jan 2026

·

Stayed 5 nights

Location is safe, it’s right across from a designer brand mall. But there’s not much else around worth walking to. There’s no keys! So you need to ring a doorbell every time you get back, sometimes it would take several minutes for security to come to the door. We had a balcony over looking the street and the noise was unbearable. I did not get good sleep- max 3-4 hrs a night due to noise level. Water didn’t get hot enough, elevator is small and slow, and no iron or blow dryer! Basic things that should be included were not. I wouldn’t recommend or stay again.

10

Elisabeth

9 Nov 2025

·

Stayed 1 night

Room was clean, spacious and comfortable. The balcony had a nice view and was well kept. Staff was very friendly and attentive. Check-in process was very simple and easy. Jorge and Mariana helped us feel at home and made sure all of our needs were met. Highly recommend this hotel and will definitely be coming back!

8

Tania Ortiz

27 Jul 2025

·

Stayed 3 nights

Todo súper bien menos que se escucha todo de una habitación a otra y nos tocó con perro a lado.

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10

Mercedes

8 Sept 2025

·

Stayed 1 night

Check in todo online. Te genera codigo de Accesso en vez de llave. Es claro y facil el proceso. Quiza no para alguien mayor. Los cuartos son super espaciosos y modernos

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10

Alejandro

1 Feb 2026

·

Stayed 1 night

Great! The room was huge, the staff was helpful and location was perfect. Valeria really helped us with what we needed

10

Dana

6 Sept 2025

·

Stayed 4 nights

Family Apartment was beautiful, clean, spacious in a nice building, 24/7 security guard, cleaning service daily, awesome neighborhood with lots of easy, walkable dining options. The Cafe that is right outside the apartment is amazing. The only thing that I wish could have been better is noise. The apartment building was quiet, but we could hear everything that happened outside, ie construction, kids playing, etc. it seemed like a window was open, that’s how loud the outside was (but window was not open). They do provide free earplugs everyday, which is nice.

2

MATHIEU

10 Feb 2026

·

Stayed 4 nights

Peu ou pas de lumière naturelle. Insonorisation des chambres inexistante. L'immeuble donne sur une arrière cour très bruyante. Extrêmement déçu.

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Service

Staff are frequently described as friendly, attentive, and responsive, and digital check-in is often straightforward. Some guests experienced access code problems, delays at the door, early-arrival miscommunication, or late room readiness.

Related guest reviews

10

Karsten

28 Apr 2025

·

Stayed 5 nights

Great location, responsive and friendly staff.

4

jorge

30 Aug 2025

·

Stayed 4 nights

Informe que mi vuelo llegaba en domingo a las 4 am, por lo que estaria llegando al apartamento a las 5am. No les importó, cuando llegué, el vigilante dijo que mi reservación no aparecía en el registro que él tenía. Le enseñé la reservación hecha en Expedia, y whatsapps con ellos, desafortunadamente el vigilante no me permitió estar en la recepción del hotel tampoco dejar mi equipaje. Dijo que estando la inseguridad tan grave en la Ciudad de México, no era posible. Le mostré que yo había avisado que llegaba a las 5 de la mañana. No cambio de parecer que regresar hasta las 8 de la mañana que llegaba a la recepcionista. Le dije que yo iba en taxi, que como iba a estar dando vueltas 3 horas, nada le hizo cambiar de parecer. Tuve que pagar más de tres mil pesos al taxista. Cuando llegué al hotel a las 8 de la mañana me permitieron el early checkout por $500 MXN. Después subió un encargado a pedir mi disculpas por su error tan grave en la comunicación. No recibí ninguna propuesta por el problema , el daño causado y costo que tuvo todo este problema. Espero que reconozcan su error y me buscan para reparar el daño causado

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6

Lisa

14 Jan 2026

·

Stayed 5 nights

Location is safe, it’s right across from a designer brand mall. But there’s not much else around worth walking to. There’s no keys! So you need to ring a doorbell every time you get back, sometimes it would take several minutes for security to come to the door. We had a balcony over looking the street and the noise was unbearable. I did not get good sleep- max 3-4 hrs a night due to noise level. Water didn’t get hot enough, elevator is small and slow, and no iron or blow dryer! Basic things that should be included were not. I wouldn’t recommend or stay again.

10

Elisabeth

9 Nov 2025

·

Stayed 1 night

Room was clean, spacious and comfortable. The balcony had a nice view and was well kept. Staff was very friendly and attentive. Check-in process was very simple and easy. Jorge and Mariana helped us feel at home and made sure all of our needs were met. Highly recommend this hotel and will definitely be coming back!

10

Enrique

1 Oct 2025

·

Stayed 4 nights

Excellent location in the hart of Polanco. Great accomodation, but I had issues with the entrance code that had to be re-issued 3 times.

10

Shehbaz

20 Jan 2026

·

Stayed 3 nights

The room was clean and staff was very friendly.

10

Mercedes

8 Sept 2025

·

Stayed 1 night

Check in todo online. Te genera codigo de Accesso en vez de llave. Es claro y facil el proceso. Quiza no para alguien mayor. Los cuartos son super espaciosos y modernos

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10

Alejandro

1 Feb 2026

·

Stayed 1 night

Great! The room was huge, the staff was helpful and location was perfect. Valeria really helped us with what we needed

10

Henry

12 Oct 2025

·

Stayed 3 nights

Great location, staff is very nice and accommodating.

10

manuel

3 Aug 2025

·

Stayed 8 nights

Staff was excellent. Took care of our requests very timely. The rooms were very comfortable and spacious. The hotel is well kept.

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Location

Prime Polanco location across from Palacio de Hierro and near Antara, widely called safe, upscale, and walkable with many shops and cafes nearby. Street access can be busy and parking or drop-off is limited.

Related guest reviews

10

Carlos

16 Oct 2025

·

Stayed 1 night

La ubicación es de las mejores que se pueden encontrar. Además los departamentos son amplios y bien distribuidos.

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10

Cristina

7 Feb 2026

·

Stayed 3 nights

Limpio , ubicación y servicio atento

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10

Alexander

18 Jun 2025

·

Stayed 3 nights

Great location in the heart of Polanco

6

Lisa

14 Jan 2026

·

Stayed 5 nights

Location is safe, it’s right across from a designer brand mall. But there’s not much else around worth walking to. There’s no keys! So you need to ring a doorbell every time you get back, sometimes it would take several minutes for security to come to the door. We had a balcony over looking the street and the noise was unbearable. I did not get good sleep- max 3-4 hrs a night due to noise level. Water didn’t get hot enough, elevator is small and slow, and no iron or blow dryer! Basic things that should be included were not. I wouldn’t recommend or stay again.

10

Carlos

17 Oct 2025

·

Stayed 1 night

Excelente opcion en Polanco, justo frente a palacio de hierro. Muy comodo y en una zona muy tranquila y segura, 100% recomendado.

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10

pilar

13 Oct 2025

·

Stayed 3 nights

Muy buena propiedad …. Excelente ubicación frente al palacio de los palacios

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8

Elizabeth

27 Jan 2026

·

Stayed 1 night

Location, room and staff were absolutely great! Public parking is about 1/2 mile away. Street parking is very limited has to circle several times. Definitely would stay again.

10

Alejandro

1 Feb 2026

·

Stayed 1 night

Great! The room was huge, the staff was helpful and location was perfect. Valeria really helped us with what we needed

10

Ana Lya

17 Aug 2025

·

Stayed 1 night

Great location in Polanco.

10

Francisco

16 Feb 2026

·

Stayed 3 nights

Great stay, very well maintained and the location was great!!

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Dining

Not enough information in reviews.

Related guest reviews

10

Luis Manuel Becerra

2 Jun 2025

·

Stayed 3 nights

Extraordinaria ubicación atención del personal. Considero que faltan un restaurante que dé servicio al hotel y una tienda de artículos diversos, necesarios en una estancia de hotel.

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8

Omar

13 Jul 2025

·

Stayed 6 nights

I really enjoyed the stay. It was cleaned daily, and customer service was great. Great coffee shops and restaurants nearby. It smelled great and super clean.

10

Oscar

23 Jun 2025

·

Stayed 6 nights

We had a wonderful stay at UTOPIC Platón by ULIV. The apartment was beautiful and had all the amenities we needed for our weeklong stay. Loved all the nearby restaurants and shops. Very upscale area that always felt safe and walkable. Highly recommend.

10

Pedro

7 Oct 2025

·

Stayed 1 night

Todo estuvo excelente, la propiedad es nueva y muy limpia, fácil mente puedes llegar caminando a las mejores tiendas y restaurantes de Polanco

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10

Dana

6 Sept 2025

·

Stayed 4 nights

Family Apartment was beautiful, clean, spacious in a nice building, 24/7 security guard, cleaning service daily, awesome neighborhood with lots of easy, walkable dining options. The Cafe that is right outside the apartment is amazing. The only thing that I wish could have been better is noise. The apartment building was quiet, but we could hear everything that happened outside, ie construction, kids playing, etc. it seemed like a window was open, that’s how loud the outside was (but window was not open). They do provide free earplugs everyday, which is nice.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5 $276	6 $226	7 $262
8 $226	9 $330	10	11 $264	12 $385	13 $305	14 $339
15 $275	16 $227	17 $243	18 $326	19 $314	20 $311	21 $363
22 $359	23 $383	24 $326	25 $269	26 $303	27 $258	28 $261
29 $211	30 $255

Su	Mo	Tu	We	Th	Fr	Sa
		1 $231	2 $225	3 $240	4 $219	5 $202
6 $185	7 $185	8 $190	9 $229	10 $308	11 $215	12 $232
13 $209	14 $182	15 $234	16 $269	17 $283	18 $226	19 $245
20 $210	21	22	23	24	25	26
27 $210	28 $247	29	30	31

Collections by ULIV Palacio

About this property

Location

Room options

Deluxe Apartment

Apartment with Balcony

Apartment with Terrace

Two-Bedroom Apartment with Balcony

One-Bedroom Apartment with Balcony

Apartment with View and Balcony

Guest reviews of Collections by ULIV Palacio

What guests think

Property policies

Check-in instructions

Good to know

FAQs about Collections by ULIV Palacio

Prices for upcoming dates