Is parking available at the property?

Yes, parking is available on-site. Valet parking is offered at a fee of GBP 60 per day.

What type of breakfast is offered and what are the serving hours?

Continental breakfast is available daily from 6:30 AM to 11 AM for a fee of approximately GBP 35 per person.

What are the standard check-in and check-out times?

Check-in time is at 3:00 PM and check-out time is at 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and elevators. Some public areas and rooms are wheelchair accessible.

What is the location of the property in relation to key landmarks?

The hotel is centrally located in London, just a 3-minute walk from Hyde Park and 7 minutes by foot from Marble Arch. It is also close to Oxford Street and Piccadilly, with distances of 0.7 mi (1.1 km) and 0.5 mi (0.9 km) respectively.

What are the policies for guests staying with children?

Up to 2 children aged 11 years old and younger can stay free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of GBP 80 per night, subject to availability. Advance request is required for rollaway beds.

JW Marriott Grosvenor House London Hotel

Average nightly price at JW Marriott Grosvenor House London by month, last 12 months (USD)
Month	Average price
January	US$408
February	US$436
March	US$433
April	US$501
May	US$495
June	US$680
July	US$869
August	US$609
September	US$639
October	US$653
November	US$611
December	US$749

What guests think

At JW Marriott Grosvenor House London, travellers often highlight a central Mayfair location and warm, professional staff, with the Executive Lounge and grand public spaces appreciated, though some report delays at check-in and occasional maintenance snags.

Rooms range from spacious and comfortable to small or dated, with some tech issues and lower-floor noise reported. Cleanliness is generally acceptable in rooms, but several guests reported unpleasant odors and serious pest sightings in event or dining areas. Breakfast and room service receive praise, yet breakfast variety, value, and communication about inclusions can disappoint. Expect a well-located, service-forward stay with uneven rooms and operations.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Grand public spaces and the Executive Lounge are frequently praised. Some facilities feel dated and need maintenance, with reports of drainage issues, a Wi-Fi outage, and a serious pest incident in an event hall.

Related guest reviews

10

Scott

23 Jun 2023

·

Stayed 5 nights

Beautiful facility! Great location! Spectacular Staff!!! We’ll be back!!! ❤️

10

said

29 May 2025

·

Stayed 4 nights

Great location. Amazing service and helpful staff. The club lounge was a great addition to our trip. We will come back definitely next time we visit London

6

Soo

26 Oct 2024

·

Stayed 7 nights

Internet service went out just before the zoom meeting and it caused quite a trouble

4

Fengli

22 Sept 2024

·

Stayed 2 nights

Facility is aged and drainage very easy to get clogged. When dialing front desk for service help, either no answer, or respond very slowly. It is very noisy even after midnight, loud music playing and yelling by guests.

2

Daniel

27 Sept 2025

·

Stayed 1 night

For one of Londons best hotels, they have a major rat problem. Attended an event in the huge hall downstairs, after dinner once the lights were on we saw at least a dozen rats running around darting under the tables where the table cloths meet the floor. I am glad we never saw them in the dark! I must add, I skipped breakfast!

8

Michael

13 Sept 2023

·

Stayed 1 night

Inadequate wardrobe space in the bedroom. Good king sized bed. Public rooms were excellent.

8

Ziya

10 Feb 2023

·

Stayed 2 nights

Very good location, the hotel need a facelift though....

8

Israel

6 Aug 2025

·

Stayed 1 night

We had a great overall experience at this hotel – the property is beautiful, the staff was friendly and professional, and the amenities were top-notch. It’s a place with a lot of potential for a perfect stay. However, the one issue we had was a pipe that ripped during our stay, which left the carpet in our room wet for nearly half of our visit. While maintenance did fix the problem, we were disappointed that there was no compensation or adjustment offered, especially considering the amount we paid for the room. It did affect our comfort and experience. Despite this, the hotel itself is very nice, and the staff really did their best to help. With a little more attention to guest recovery in situations like this, it would be a 5-star experience.

10

Sheldon Lloyd

28 Feb 2023

·

Stayed 4 nights

From the moment we walked in we knew this was going to be an exceptional experience. We arrived early in the morning from the United States and were offered breakfast in the lounge as well as a resting room while we waited for our room to be ready. Every person we encountered during our four-night stay could not have been nicer. The housekeeping staff, the doormen, the front desk staff, the concierge, the dining room staffs, everyone we encountered was friendly, kind, and knowledgeable. We had a fabulous time and hope to return soon. After a less than impressive stay four weeks ago at the Le Meridian on fifth avenue in New York City, this property restored my faith in Marriott properties. I

10

Michael

19 May 2024

·

Stayed 2 nights

Great property in the heart of London. Close by to key sights and Michelin rated restaurants. The hotel itself is also top notch, starting with the Executive Lounge. Service was also great. Expensive relative to other options but if higher budget, it is worth the money for sure.

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AI-generated summary based on recent guest reviews

Cleanliness

Room cleanliness is often good, but reports of stained linens, lingering odors in halls and rooms, and limited housekeeping appear. Multiple guests also reported pests in event or dining areas.

Related guest reviews

10

Celia

30 Nov 2024

·

Stayed 5 nights

I loved my stay in the hospital. Very pleasant. The staff was very attentive. Excellent facilities. The room was spacious, comfortable, clean, way more than I would expect for a 5-star hotel. Will definitely go there again.

6

Redferd

25 Jan 2024

·

Stayed 1 night

On arriving we were very impressed with the hotel, staff and room. However the experience in the restaurant was not as expected. There was a mouse in the restaurant and we did inform staff but were told that it hadn’t been in the kitchen but the staff were unaware of it being in the restaurant. There was an apology but no offer of of a drink or discount for helping them locate the mouse. Just being assured it had not been in the kitchen when we alerted them to it. Also the breakfast was not part of the room rate, even coffee and orange juice was lot included. This was not made clear, we liked the al cater menu and don’t mind paying for that but the continental and coffee, juice should have been included in room price. The executive lounge was very good and recommend that part. Overall for the price of the room I have had better experience and wouldn’t recommend.

2

Daniel

27 Sept 2025

·

Stayed 1 night

For one of Londons best hotels, they have a major rat problem. Attended an event in the huge hall downstairs, after dinner once the lights were on we saw at least a dozen rats running around darting under the tables where the table cloths meet the floor. I am glad we never saw them in the dark! I must add, I skipped breakfast!

6

Susan

13 Jul 2025

·

Stayed 1 night

The sheets and quilt were not great quality for 1200 per night!!!!!

6

David

3 Jun 2024

·

Stayed 1 night

The rooms are clean and tidy, the hotel is lovely and the staff are very accommodating. However, with a 3pm check in, we didn't get a room until 4.30pm. The room (on the first floor) was incredible noisy all night, as the service road and delivery bays are directly underneath. We didn't sleep at all. Incredibly over priced, but then that's due to the location ! All in all not worth the money.

10

Adam

17 Nov 2025

·

Stayed 1 night

Clean room, great service all round. Especially Jacob at the JW steakhouse bar and Ellie checking out. Was able to check in early as well which was amazing!

8

Israel

6 Aug 2025

·

Stayed 1 night

We had a great overall experience at this hotel – the property is beautiful, the staff was friendly and professional, and the amenities were top-notch. It’s a place with a lot of potential for a perfect stay. However, the one issue we had was a pipe that ripped during our stay, which left the carpet in our room wet for nearly half of our visit. While maintenance did fix the problem, we were disappointed that there was no compensation or adjustment offered, especially considering the amount we paid for the room. It did affect our comfort and experience. Despite this, the hotel itself is very nice, and the staff really did their best to help. With a little more attention to guest recovery in situations like this, it would be a 5-star experience.

8

Caroll

6 Sept 2023

·

Stayed 3 nights

Overpriced. The hotel smelled weird in the halls and rooms. The pillows were to thin. It's good location but in general I expected more

4

Atul

6 Jul 2023

·

Stayed 5 nights

For a JW Marriot property, I expect very high quality given outrageous prices, but the JW in London seemed old out of date and it smelled bad. The room cleaning was limited to fresh towels no vac as far I could tell. I was told check-in was a 3PM but when I arrived at:4:30 I was told I had to wait two hours and that they would call me on my cell but no one called when the room was ready

4

Dana

14 Mar 2024

·

Stayed 1 night

stain on sheets, no compensation, just offered an apology. Nice hotel however the cleanliness is very poor.

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AI-generated summary based on recent guest reviews

Rooms

Experiences vary: some rooms are spacious and comfortable, while others feel small or dated. Noise on lower floors and occasional TV/phone or Wi-Fi problems are mentioned.

Related guest reviews

6

Daniel

24 Sept 2024

·

Stayed 1 night

The check in process took quite a while and the poor gentleman did not explain why. He just kept disappearing. Breakfast in the room was awful. There is no other way to describe it and we paid £100 for it on top of the £700 + room fee. The room is corporate comfortable, not particularly stylish for the 5 stars but also understand the conference facilities make it corporate The young lady that left the breakfast giggled as she was in the room walking away toward the door. It made us feel very uncomfortable. We would not stay here again. It was not worth the money and the service was poor. The hotel was convenient but given that the hotel awards were taking place you would have expected better management of hoteliers and restauranteurs. The lady checking us out was lovely and much more efficient and warm.

10

Celia

30 Nov 2024

·

Stayed 5 nights

I loved my stay in the hospital. Very pleasant. The staff was very attentive. Excellent facilities. The room was spacious, comfortable, clean, way more than I would expect for a 5-star hotel. Will definitely go there again.

6

Soo

26 Oct 2024

·

Stayed 7 nights

Internet service went out just before the zoom meeting and it caused quite a trouble

6

Elizabeth

14 Oct 2023

·

Stayed 5 nights

Rooms could use a new revamp, old curtains and poor air circulation

6

Vanessa

5 Jan 2025

·

Stayed 1 night

Very dull room, with old fashioned furnishings feeling more like 3 or 4 star. Hard bed, cold marble floor in bathroom (no underfloor heating) towels covered heated towel rail so essentially bathroom not heated. Couldn’t connect tv/device. On the plus side, fabulous breakfast.

4

Fengli

22 Sept 2024

·

Stayed 2 nights

Facility is aged and drainage very easy to get clogged. When dialing front desk for service help, either no answer, or respond very slowly. It is very noisy even after midnight, loud music playing and yelling by guests.

10

Krista

28 May 2024

·

Stayed 2 nights

Wonderful stay! Great location close to shopping, restaurants, and the underground. The staff was absolutely warm and welcoming. Room was big with adequate counter space . I can’t wait to go back!

6

David

3 Jun 2024

·

Stayed 1 night

The rooms are clean and tidy, the hotel is lovely and the staff are very accommodating. However, with a 3pm check in, we didn't get a room until 4.30pm. The room (on the first floor) was incredible noisy all night, as the service road and delivery bays are directly underneath. We didn't sleep at all. Incredibly over priced, but then that's due to the location ! All in all not worth the money.

10

Dan

12 Jun 2025

·

Stayed 1 night

The room was a bit small for the price, but very nice.

2

Lloyd

2 Jan 2025

·

Stayed 2 nights

We booked the hotel 4 months in advance as we have a small child so we booked a 50m2 room upon arrival we was allocated a smaller room than we booked and paid for back in August the room had a service elevator taking up half of it making the whole experience not as we booked.

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AI-generated summary based on recent guest reviews

Service

Staff are widely described as warm, attentive, and professional. However, recurring issues include long or disorganized check-ins, inconsistent follow-up, and limited service recovery in some cases.

Related guest reviews

10

said

29 May 2025

·

Stayed 4 nights

Great location. Amazing service and helpful staff. The club lounge was a great addition to our trip. We will come back definitely next time we visit London

8

Antonia

21 May 2024

·

Stayed 6 nights

Staff did follow up when there was an issue.

4

Simon

1 Feb 2025

·

Stayed 1 night

We have stopped so many times, however recently things have been far less pleasurable. At Christmas, front of house service was poor. This time we were let down by a ‘policy’ (I quote the hotel) whereby if you have incurred cost over night in excess of your deposit you are barred from returning to your room when you temporarily leave the next morning for breakfast. We went for breakfast with our 5 week old baby and were locked out our room on return leaving us unable to access our child’s milk/bottles etc. Usually, you would expect a helpful response - a message on the tv perhaps asking to settle up the £99, or a nice call, however the exceptionally smug and unhelpful ‘front desk manager’ made sure his feelings were known. Having spent so much time here over the years, recent experiences with the front desk management have been poor. If you genuinely want a repeat business experience I would advise caution.

8

ferda

16 Nov 2023

·

Stayed 4 nights

Overall, we had a fine stay. There were a few flaws. One is we were told at the checkin that they would call us when the room was ready, but they didn’t. Second, again at the checkin, we were not told that because we booked executive room, we could use the executive lounge for services like breakfast and afternoon services. Later we were credited to compensate the one day we missed these services. Other than these, the room was spacious, hotel was conveniently located, and team was generally friendly.

2

Lakshmi

31 Mar 2025

·

Stayed 1 night

Very very bad customer service and zero service recovery. Won’t ever stay here again

6

Lakshmi

26 Mar 2025

·

Stayed 5 nights

The booking and check in process were disappointing. Our fully paid for room was cancelled hours before we arrived and it took them close to 2 hours to give us a room - 2 hours after the check in time of 3 pm The TV and phone in the room didn’t work

10

Adam

17 Nov 2025

·

Stayed 1 night

Clean room, great service all round. Especially Jacob at the JW steakhouse bar and Ellie checking out. Was able to check in early as well which was amazing!

10

jasvir

11 Jul 2025

·

Stayed 4 nights

We had an issue on arrival but was taken care of by the floor manager Will in minutes and in a professional manner … excellent staff and amazing service highly recommend this property

10

Diana

4 Jul 2025

·

Stayed 6 nights

Wonderful hotel! Very attentive staff that provide outstanding service. Can’t wait to come back

4

Atul

6 Jul 2023

·

Stayed 5 nights

For a JW Marriot property, I expect very high quality given outrageous prices, but the JW in London seemed old out of date and it smelled bad. The room cleaning was limited to fresh towels no vac as far I could tell. I was told check-in was a 3PM but when I arrived at:4:30 I was told I had to wait two hours and that they would call me on my cell but no one called when the room was ready

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AI-generated summary based on recent guest reviews

Location

Mayfair location is central and convenient for shopping, restaurants, and transport. Occasional noise from nearby events or service roads affects some rooms.

Related guest reviews

10

Scott

23 Jun 2023

·

Stayed 5 nights

Beautiful facility! Great location! Spectacular Staff!!! We’ll be back!!! ❤️

10

Michael

28 Jun 2025

·

Stayed 1 night

Load music due to concert in Hyde Park till after 10pm were not warned about this when booking

10

Gregory

23 Apr 2025

·

Stayed 3 nights

Location in Mayfair and great staff

10

Krista

28 May 2024

·

Stayed 2 nights

Wonderful stay! Great location close to shopping, restaurants, and the underground. The staff was absolutely warm and welcoming. Room was big with adequate counter space . I can’t wait to go back!

10

Jorge

24 May 2024

·

Stayed 3 nights

Great location

8

feroz

21 Nov 2023

·

Stayed 1 night

CLOSE TO AMENINITIES AND RESTAURBNTS

10

Robert

14 Jan 2024

·

Stayed 1 night

Met up with friends here for a night out. Lovely hotel in a great location. Been here a number of times now. Highly recommend

10

Michael

19 May 2024

·

Stayed 2 nights

Great property in the heart of London. Close by to key sights and Michelin rated restaurants. The hotel itself is also top notch, starting with the Executive Lounge. Service was also great. Expensive relative to other options but if higher budget, it is worth the money for sure.

10

Rizwan

21 May 2025

·

Stayed 6 nights

JW Marriott Grosvenor House London is located in central London with an excellent location. Both the hotel and the service were phenomenal.

10

Teguh

24 Sept 2024

·

Stayed 4 nights

Good hotel on the skirt of Mayfair, require a bit of walking to the center of the action.

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AI-generated summary based on recent guest reviews

Dining

Breakfast and room service receive praise, and the JW Steakhouse bar gets mentions. Concerns include limited breakfast variety, poor in-room breakfast quality/value, unclear inclusions, and a reported mouse/rat sighting in dining areas.

Related guest reviews

6

Daniel

24 Sept 2024

·

Stayed 1 night

The check in process took quite a while and the poor gentleman did not explain why. He just kept disappearing. Breakfast in the room was awful. There is no other way to describe it and we paid £100 for it on top of the £700 + room fee. The room is corporate comfortable, not particularly stylish for the 5 stars but also understand the conference facilities make it corporate The young lady that left the breakfast giggled as she was in the room walking away toward the door. It made us feel very uncomfortable. We would not stay here again. It was not worth the money and the service was poor. The hotel was convenient but given that the hotel awards were taking place you would have expected better management of hoteliers and restauranteurs. The lady checking us out was lovely and much more efficient and warm.

6

Redferd

25 Jan 2024

·

Stayed 1 night

On arriving we were very impressed with the hotel, staff and room. However the experience in the restaurant was not as expected. There was a mouse in the restaurant and we did inform staff but were told that it hadn’t been in the kitchen but the staff were unaware of it being in the restaurant. There was an apology but no offer of of a drink or discount for helping them locate the mouse. Just being assured it had not been in the kitchen when we alerted them to it. Also the breakfast was not part of the room rate, even coffee and orange juice was lot included. This was not made clear, we liked the al cater menu and don’t mind paying for that but the continental and coffee, juice should have been included in room price. The executive lounge was very good and recommend that part. Overall for the price of the room I have had better experience and wouldn’t recommend.

10

jayne

9 Feb 2024

·

Stayed 1 night

It was amazing as always ! I was asked before the trip if it was any celebration and said was for my 65th birthday. We were upgraded to a lovely suite and when returned later in the day found we had been gifted a lovely chocolate Grover dog shaped cake with a card wishing me a happy birthday. The executive room for breakfast as always was good and enjoyed a chilled evening with complimentary wine! Already planning when to return for our next trip

6

Vanessa

5 Jan 2025

·

Stayed 1 night

Very dull room, with old fashioned furnishings feeling more like 3 or 4 star. Hard bed, cold marble floor in bathroom (no underfloor heating) towels covered heated towel rail so essentially bathroom not heated. Couldn’t connect tv/device. On the plus side, fabulous breakfast.

8

Ellin

9 Aug 2023

·

Stayed 5 nights

Maitre’d in the restaurant lounge was spectacular. He accommodates every request. Very professional.

2

Daniel

27 Sept 2025

·

Stayed 1 night

For one of Londons best hotels, they have a major rat problem. Attended an event in the huge hall downstairs, after dinner once the lights were on we saw at least a dozen rats running around darting under the tables where the table cloths meet the floor. I am glad we never saw them in the dark! I must add, I skipped breakfast!

10

Adam

17 Nov 2025

·

Stayed 1 night

Clean room, great service all round. Especially Jacob at the JW steakhouse bar and Ellie checking out. Was able to check in early as well which was amazing!

8

Rose

18 Dec 2024

·

Stayed 1 night

Loved the hotel. Breakfast wasn’t much choice though

10

justin

7 Jul 2023

·

Stayed 1 night

Amazing stay at The Marriott, staff helpful and friendly, great location, excellent rooms and room service

10

Eugenio

25 Feb 2024

·

Stayed 3 nights

Excellent staff, service, food and very comfortable.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $464	2 $561	3 $768	4 $882	5 $518	6 $458	7 $469
8 $467	9 $496	10 $628	11 $530	12 $536	13 $451	14 $613
15 $536	16 $617	17 $621	18 $726	19 $644	20 $850	21 $588
22 $489	23 $564	24 $782	25 $782	26 $778	27 $782	28 $1,095
29 $782	30 $778

JW Marriott Grosvenor House London

Prices for JW Marriott Grosvenor House London

Monthly average prices

About this property

Location

Room options

Superior Room, 2 Twin Beds

Family Room, 2 Double Beds

Deluxe Room, 1 Queen Bed

Superior Room, 1 King Bed

Deluxe Suite, 1 Bedroom

Executive Room, 1 King Bed

Executive Suite, 1 King Bed, Park View

Executive Suite, 1 Bedroom

Premium Suite, 1 King Bed, Park View

Royal Suite, 1 Bedroom

Superior Suite, 1 Bedroom

Guest reviews of JW Marriott Grosvenor House London

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about JW Marriott Grosvenor House London

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21 $753	22 $681	23 $630	24 $604
25 $509	26 $1,176	27 $464	28 $464	29 $475	30 $478	31 $478