JW Marriott Grosvenor House London
US$657
/ night
Avg. for September
Select dates to see prices and availability
US$657
/ night
Avg. for September
Monthly average prices
Nightly prices at JW Marriott Grosvenor House London average US$408 in the cheapest month (January) and US$869 in the most expensive month (July), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$408 |
| February | US$436 |
| March | US$433 |
| April | US$501 |
| May | US$495 |
| June | US$680 |
| July | US$869 |
| August | US$628 |
| September | US$657 |
| October | US$653 |
| November | US$611 |
| December | US$749 |
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Sept · US$657
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Most expensive: July (~US$869)
Cheapest: January (~US$408)
About this property
Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a terrace. Additional features at this hotel include complimentary wireless internet access, concierge services, and a hair salon.
Amenities
Enjoy recreation amenities such as a 24-hour fitness center or take in the view from a terrace. Additional features at this hotel include complimentary wireless internet access, concierge services, and a hair salon.
Business amenities
Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Planning an event in London? This hotel has 5449 square feet (506 square meters) of space consisting of conference space and 23 meeting rooms.
Dining
Grab a bite to eat at JW Steakhouse, a steakhouse which features a bar/lounge, or stay in and take advantage of the 24-hour room service. Continental breakfasts are available daily from 6:30 AM to 11 AM for a fee.
Rooms
Make yourself at home in one of the 496 individually furnished guestrooms, featuring minibars and flat-screen televisions. Your room comes with a pillowtop bed. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Location
With a stay at JW Marriott Grosvenor House London, you'll be centrally located in London, just a 3-minute walk from Hyde Park and 7 minutes by foot from Marble Arch. This luxury hotel is 0.4 mi (0.6 km) from Oxford Street and 0.5 mi (0.9 km) from Piccadilly.
What's nearby
Park Lane(0.1 Miles)
Hyde Park(0.1 Miles)
Marble Arch(0.3 Miles)
Oxford Street(0.4 Miles)
Selfridges(0.5 Miles)
Berkeley Square(0.5 Miles)
Piccadilly(0.5 Miles)
Hyde Park Corner(0.5 Miles)
Baker Street(0.6 Miles)
Bond Street(0.7 Miles)
Green Park(0.7 Miles)
Regent Street(0.8 Miles)
Kensington Gardens(0.8 Miles)
Oxford Circus(0.9 Miles)
London Palladium Theatre(0.9 Miles)
London City Airport (LCY)(11.5 Miles)
Heathrow Airport (LHR)(16.3 Miles)
Gatwick Airport (LGW)(41.4 Miles)
Luton Airport (LTN)(33.2 Miles)
Parking
Restaurant
Babysitting/Child services
Business centre
Room service
Dry cleaning
Location
86-90 Park Lane, Mayfair, London, England, United Kingdom
Park Lane (0.1 Miles)
Hyde Park (0.1 Miles)
Marble Arch (0.3 Miles)
Oxford Street (0.4 Miles)
Selfridges (0.5 Miles)
Berkeley Square (0.5 Miles)
Guest reviews
8.4
Very good
Based on 871 verified reviews
Who stays here?
Business
29%
Couple
36%
Family
20%
Group
9%
Solo
3%
What guests think
AI-generated summary based on recent guest reviews
At JW Marriott Grosvenor House London, travellers often highlight a central Mayfair location and warm, professional staff, with the Executive Lounge and grand public spaces appreciated, though some report delays at check-in and occasional maintenance snags.
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What guests think
At JW Marriott Grosvenor House London, travellers often highlight a central Mayfair location and warm, professional staff, with the Executive Lounge and grand public spaces appreciated, though some report delays at check-in and occasional maintenance snags.
Rooms range from spacious and comfortable to small or dated, with some tech issues and lower-floor noise reported. Cleanliness is generally acceptable in rooms, but several guests reported unpleasant odors and serious pest sightings in event or dining areas. Breakfast and room service receive praise, yet breakfast variety, value, and communication about inclusions can disappoint. Expect a well-located, service-forward stay with uneven rooms and operations.
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AI-generated summary based on recent guest reviews
Facilities
Grand public spaces and the Executive Lounge are frequently praised. Some facilities feel dated and need maintenance, with reports of drainage issues, a Wi-Fi outage, and a serious pest incident in an event hall.
Related guest reviews
10
Scott
23 Jun 2023
·
Stayed 5 nights
Beautiful facility! Great location! Spectacular Staff!!! We’ll be back!!! ❤️
Beautiful facility! Great location! Spectacular Staff!!! We’ll be back!!! ❤️
10
said
29 May 2025
·
Stayed 4 nights
Great location. Amazing service and helpful staff. The club lounge was a great addition to our trip. We will come back definitely next time we visit London
Great location. Amazing service and helpful staff. The club lounge was a great addition to our trip. We will come back definitely next time we visit London
6
Soo
26 Oct 2024
·
Stayed 7 nights
Internet service went out just before the zoom meeting and it caused quite a trouble
Internet service went out just before the zoom meeting and it caused quite a trouble
4
Fengli
22 Sept 2024
·
Stayed 2 nights
Facility is aged and drainage very easy to get clogged. When dialing front desk for service help, either no answer, or respond very slowly. It is very noisy even after midnight, loud music playing and yelling by guests.
Facility is aged and drainage very easy to get clogged. When dialing front desk for service help, either no answer, or respond very slowly. It is very noisy even after midnight, loud music playing and yelling by guests.
2
Daniel
27 Sept 2025
·
Stayed 1 night
For one of Londons best hotels, they have a major rat problem. Attended an event in the huge hall downstairs, after dinner once the lights were on we saw at least a dozen rats running around darting under the tables where the table cloths meet the floor. I am glad we never saw them in the dark! I must add, I skipped breakfast!
For one of Londons best hotels, they have a major rat problem. Attended an event in the huge hall downstairs, after dinner once the lights were on we saw at least a dozen rats running around darting under the tables where the table cloths meet the floor. I am glad we never saw them in the dark! I must add, I skipped breakfast!
8
Michael
13 Sept 2023
·
Stayed 1 night
Inadequate wardrobe space in the bedroom. Good king sized bed. Public rooms were excellent.
Inadequate wardrobe space in the bedroom. Good king sized bed. Public rooms were excellent.
8
Ziya
10 Feb 2023
·
Stayed 2 nights
Very good location, the hotel need a facelift though....
Very good location, the hotel need a facelift though....
8
Israel
6 Aug 2025
·
Stayed 1 night
We had a great overall experience at this hotel – the property is beautiful, the staff was friendly and professional, and the amenities were top-notch. It’s a place with a lot of potential for a perfect stay. However, the one issue we had was a pipe that ripped during our stay, which left the carpet in our room wet for nearly half of our visit. While maintenance did fix the problem, we were disappointed that there was no compensation or adjustment offered, especially considering the amount we paid for the room. It did affect our comfort and experience. Despite this, the hotel itself is very nice, and the staff really did their best to help. With a little more attention to guest recovery in situations like this, it would be a 5-star experience.
We had a great overall experience at this hotel – the property is beautiful, the staff was friendly and professional, and the amenities were top-notch. It’s a place with a lot of potential for a perfect stay. However, the one issue we had was a pipe that ripped during our stay, which left the carpet in our room wet for nearly half of our visit. While maintenance did fix the problem, we were disappointed that there was no compensation or adjustment offered, especially considering the amount we paid for the room. It did affect our comfort and experience. Despite this, the hotel itself is very nice, and the staff really did their best to help. With a little more attention to guest recovery in situations like this, it would be a 5-star experience.
10
Sheldon Lloyd
28 Feb 2023
·
Stayed 4 nights
From the moment we walked in we knew this was going to be an exceptional experience. We arrived early in the morning from the United States and were offered breakfast in the lounge as well as a resting room while we waited for our room to be ready. Every person we encountered during our four-night stay could not have been nicer. The housekeeping staff, the doormen, the front desk staff, the concierge, the dining room staffs, everyone we encountered was friendly, kind, and knowledgeable. We had a fabulous time and hope to return soon. After a less than impressive stay four weeks ago at the Le Meridian on fifth avenue in New York City, this property restored my faith in Marriott properties. I
From the moment we walked in we knew this was going to be an exceptional experience. We arrived early in the morning from the United States and were offered breakfast in the lounge as well as a resting room while we waited for our room to be ready. Every person we encountered during our four-night stay could not have been nicer. The housekeeping staff, the doormen, the front desk staff, the concierge, the dining room staffs, everyone we encountered was friendly, kind, and knowledgeable. We had a fabulous time and hope to return soon. After a less than impressive stay four weeks ago at the Le Meridian on fifth avenue in New York City, this property restored my faith in Marriott properties. I
10
Michael
19 May 2024
·
Stayed 2 nights
Great property in the heart of London. Close by to key sights and Michelin rated restaurants. The hotel itself is also top notch, starting with the Executive Lounge. Service was also great. Expensive relative to other options but if higher budget, it is worth the money for sure.
Great property in the heart of London. Close by to key sights and Michelin rated restaurants. The hotel itself is also top notch, starting with the Executive Lounge. Service was also great. Expensive relative to other options but if higher budget, it is worth the money for sure.
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AI-generated summary based on recent guest reviews
Cleanliness
Room cleanliness is often good, but reports of stained linens, lingering odors in halls and rooms, and limited housekeeping appear. Multiple guests also reported pests in event or dining areas.
Related guest reviews
10
Celia
30 Nov 2024
·
Stayed 5 nights
I loved my stay in the hospital. Very pleasant. The staff was very attentive. Excellent facilities. The room was spacious, comfortable, clean, way more than I would expect for a 5-star hotel. Will definitely go there again.
I loved my stay in the hospital. Very pleasant. The staff was very attentive. Excellent facilities. The room was spacious, comfortable, clean, way more than I would expect for a 5-star hotel. Will definitely go there again.
6
Redferd
25 Jan 2024
·
Stayed 1 night
On arriving we were very impressed with the hotel, staff and room. However the experience in the restaurant was not as expected. There was a mouse in the restaurant and we did inform staff but were told that it hadn’t been in the kitchen but the staff were unaware of it being in the restaurant. There was an apology but no offer of of a drink or discount for helping them locate the mouse. Just being assured it had not been in the kitchen when we alerted them to it. Also the breakfast was not part of the room rate, even coffee and orange juice was lot included. This was not made clear, we liked the al cater menu and don’t mind paying for that but the continental and coffee, juice should have been included in room price. The executive lounge was very good and recommend that part. Overall for the price of the room I have had better experience and wouldn’t recommend.
On arriving we were very impressed with the hotel, staff and room. However the experience in the restaurant was not as expected. There was a mouse in the restaurant and we did inform staff but were told that it hadn’t been in the kitchen but the staff were unaware of it being in the restaurant. There was an apology but no offer of of a drink or discount for helping them locate the mouse. Just being assured it had not been in the kitchen when we alerted them to it. Also the breakfast was not part of the room rate, even coffee and orange juice was lot included. This was not made clear, we liked the al cater menu and don’t mind paying for that but the continental and coffee, juice should have been included in room price. The executive lounge was very good and recommend that part. Overall for the price of the room I have had better experience and wouldn’t recommend.
2
Daniel
27 Sept 2025
·
Stayed 1 night
For one of Londons best hotels, they have a major rat problem. Attended an event in the huge hall downstairs, after dinner once the lights were on we saw at least a dozen rats running around darting under the tables where the table cloths meet the floor. I am glad we never saw them in the dark! I must add, I skipped breakfast!
For one of Londons best hotels, they have a major rat problem. Attended an event in the huge hall downstairs, after dinner once the lights were on we saw at least a dozen rats running around darting under the tables where the table cloths meet the floor. I am glad we never saw them in the dark! I must add, I skipped breakfast!
6
Susan
13 Jul 2025
·
Stayed 1 night
The sheets and quilt were not great quality for 1200 per night!!!!!
The sheets and quilt were not great quality for 1200 per night!!!!!
6
David
3 Jun 2024
·
Stayed 1 night
The rooms are clean and tidy, the hotel is lovely and the staff are very accommodating. However, with a 3pm check in, we didn't get a room until 4.30pm. The room (on the first floor) was incredible noisy all night, as the service road and delivery bays are directly underneath. We didn't sleep at all. Incredibly over priced, but then that's due to the location ! All in all not worth the money.
The rooms are clean and tidy, the hotel is lovely and the staff are very accommodating. However, with a 3pm check in, we didn't get a room until 4.30pm. The room (on the first floor) was incredible noisy all night, as the service road and delivery bays are directly underneath. We didn't sleep at all. Incredibly over priced, but then that's due to the location ! All in all not worth the money.
10
Adam
17 Nov 2025
·
Stayed 1 night
Clean room, great service all round. Especially Jacob at the JW steakhouse bar and Ellie checking out. Was able to check in early as well which was amazing!
Clean room, great service all round. Especially Jacob at the JW steakhouse bar and Ellie checking out. Was able to check in early as well which was amazing!
8
Israel
6 Aug 2025
·
Stayed 1 night
We had a great overall experience at this hotel – the property is beautiful, the staff was friendly and professional, and the amenities were top-notch. It’s a place with a lot of potential for a perfect stay. However, the one issue we had was a pipe that ripped during our stay, which left the carpet in our room wet for nearly half of our visit. While maintenance did fix the problem, we were disappointed that there was no compensation or adjustment offered, especially considering the amount we paid for the room. It did affect our comfort and experience. Despite this, the hotel itself is very nice, and the staff really did their best to help. With a little more attention to guest recovery in situations like this, it would be a 5-star experience.
We had a great overall experience at this hotel – the property is beautiful, the staff was friendly and professional, and the amenities were top-notch. It’s a place with a lot of potential for a perfect stay. However, the one issue we had was a pipe that ripped during our stay, which left the carpet in our room wet for nearly half of our visit. While maintenance did fix the problem, we were disappointed that there was no compensation or adjustment offered, especially considering the amount we paid for the room. It did affect our comfort and experience. Despite this, the hotel itself is very nice, and the staff really did their best to help. With a little more attention to guest recovery in situations like this, it would be a 5-star experience.
8
Caroll
6 Sept 2023
·
Stayed 3 nights
Overpriced. The hotel smelled weird in the halls and rooms. The pillows were to thin. It's good location but in general I expected more
Overpriced. The hotel smelled weird in the halls and rooms. The pillows were to thin. It's good location but in general I expected more
4
Atul
6 Jul 2023
·
Stayed 5 nights
For a JW Marriot property, I expect very high quality given outrageous prices, but the JW in London seemed old out of date and it smelled bad. The room cleaning was limited to fresh towels no vac as far I could tell. I was told check-in was a 3PM but when I arrived at:4:30 I was told I had to wait two hours and that they would call me on my cell but no one called when the room was ready
For a JW Marriot property, I expect very high quality given outrageous prices, but the JW in London seemed old out of date and it smelled bad. The room cleaning was limited to fresh towels no vac as far I could tell. I was told check-in was a 3PM but when I arrived at:4:30 I was told I had to wait two hours and that they would call me on my cell but no one called when the room was ready
4
Dana
14 Mar 2024
·
Stayed 1 night
stain on sheets, no compensation, just offered an apology. Nice hotel however the cleanliness is very poor.
stain on sheets, no compensation, just offered an apology. Nice hotel however the cleanliness is very poor.
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AI-generated summary based on recent guest reviews
Rooms
Experiences vary: some rooms are spacious and comfortable, while others feel small or dated. Noise on lower floors and occasional TV/phone or Wi-Fi problems are mentioned.
Related guest reviews
6
Daniel
24 Sept 2024
·
Stayed 1 night
The check in process took quite a while and the poor gentleman did not explain why. He just kept disappearing. Breakfast in the room was awful. There is no other way to describe it and we paid £100 for it on top of the £700 + room fee. The room is corporate comfortable, not particularly stylish for the 5 stars but also understand the conference facilities make it corporate The young lady that left the breakfast giggled as she was in the room walking away toward the door. It made us feel very uncomfortable. We would not stay here again. It was not worth the money and the service was poor. The hotel was convenient but given that the hotel awards were taking place you would have expected better management of hoteliers and restauranteurs. The lady checking us out was lovely and much more efficient and warm.
The check in process took quite a while and the poor gentleman did not explain why. He just kept disappearing. Breakfast in the room was awful. There is no other way to describe it and we paid £100 for it on top of the £700 + room fee. The room is corporate comfortable, not particularly stylish for the 5 stars but also understand the conference facilities make it corporate The young lady that left the breakfast giggled as she was in the room walking away toward the door. It made us feel very uncomfortable. We would not stay here again. It was not worth the money and the service was poor. The hotel was convenient but given that the hotel awards were taking place you would have expected better management of hoteliers and restauranteurs. The lady checking us out was lovely and much more efficient and warm.
10
Celia
30 Nov 2024
·
Stayed 5 nights
I loved my stay in the hospital. Very pleasant. The staff was very attentive. Excellent facilities. The room was spacious, comfortable, clean, way more than I would expect for a 5-star hotel. Will definitely go there again.
I loved my stay in the hospital. Very pleasant. The staff was very attentive. Excellent facilities. The room was spacious, comfortable, clean, way more than I would expect for a 5-star hotel. Will definitely go there again.
6
Soo
26 Oct 2024
·
Stayed 7 nights
Internet service went out just before the zoom meeting and it caused quite a trouble
Internet service went out just before the zoom meeting and it caused quite a trouble
6
Elizabeth
14 Oct 2023
·
Stayed 5 nights
Rooms could use a new revamp, old curtains and poor air circulation
Rooms could use a new revamp, old curtains and poor air circulation
6
Vanessa
5 Jan 2025
·
Stayed 1 night
Very dull room, with old fashioned furnishings feeling more like 3 or 4 star. Hard bed, cold marble floor in bathroom (no underfloor heating) towels covered heated towel rail so essentially bathroom not heated. Couldn’t connect tv/device. On the plus side, fabulous breakfast.
Very dull room, with old fashioned furnishings feeling more like 3 or 4 star. Hard bed, cold marble floor in bathroom (no underfloor heating) towels covered heated towel rail so essentially bathroom not heated. Couldn’t connect tv/device. On the plus side, fabulous breakfast.
4
Fengli
22 Sept 2024
·
Stayed 2 nights
Facility is aged and drainage very easy to get clogged. When dialing front desk for service help, either no answer, or respond very slowly. It is very noisy even after midnight, loud music playing and yelling by guests.
Facility is aged and drainage very easy to get clogged. When dialing front desk for service help, either no answer, or respond very slowly. It is very noisy even after midnight, loud music playing and yelling by guests.
10
Krista
28 May 2024
·
Stayed 2 nights
Wonderful stay! Great location close to shopping, restaurants, and the underground. The staff was absolutely warm and welcoming. Room was big with adequate counter space . I can’t wait to go back!
Wonderful stay! Great location close to shopping, restaurants, and the underground. The staff was absolutely warm and welcoming. Room was big with adequate counter space . I can’t wait to go back!
6
David
3 Jun 2024
·
Stayed 1 night
The rooms are clean and tidy, the hotel is lovely and the staff are very accommodating. However, with a 3pm check in, we didn't get a room until 4.30pm. The room (on the first floor) was incredible noisy all night, as the service road and delivery bays are directly underneath. We didn't sleep at all. Incredibly over priced, but then that's due to the location ! All in all not worth the money.
The rooms are clean and tidy, the hotel is lovely and the staff are very accommodating. However, with a 3pm check in, we didn't get a room until 4.30pm. The room (on the first floor) was incredible noisy all night, as the service road and delivery bays are directly underneath. We didn't sleep at all. Incredibly over priced, but then that's due to the location ! All in all not worth the money.
10
Dan
12 Jun 2025
·
Stayed 1 night
The room was a bit small for the price, but very nice.
The room was a bit small for the price, but very nice.
2
Lloyd
2 Jan 2025
·
Stayed 2 nights
We booked the hotel 4 months in advance as we have a small child so we booked a 50m2 room upon arrival we was allocated a smaller room than we booked and paid for back in August the room had a service elevator taking up half of it making the whole experience not as we booked.
We booked the hotel 4 months in advance as we have a small child so we booked a 50m2 room upon arrival we was allocated a smaller room than we booked and paid for back in August the room had a service elevator taking up half of it making the whole experience not as we booked.
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AI-generated summary based on recent guest reviews
Service
Staff are widely described as warm, attentive, and professional. However, recurring issues include long or disorganized check-ins, inconsistent follow-up, and limited service recovery in some cases.
Related guest reviews
10
said
29 May 2025
·
Stayed 4 nights
Great location. Amazing service and helpful staff. The club lounge was a great addition to our trip. We will come back definitely next time we visit London
Great location. Amazing service and helpful staff. The club lounge was a great addition to our trip. We will come back definitely next time we visit London
8
Antonia
21 May 2024
·
Stayed 6 nights
Staff did follow up when there was an issue.
Staff did follow up when there was an issue.
4
Simon
1 Feb 2025
·
Stayed 1 night
We have stopped so many times, however recently things have been far less pleasurable. At Christmas, front of house service was poor. This time we were let down by a ‘policy’ (I quote the hotel) whereby if you have incurred cost over night in excess of your deposit you are barred from returning to your room when you temporarily leave the next morning for breakfast. We went for breakfast with our 5 week old baby and were locked out our room on return leaving us unable to access our child’s milk/bottles etc. Usually, you would expect a helpful response - a message on the tv perhaps asking to settle up the £99, or a nice call, however the exceptionally smug and unhelpful ‘front desk manager’ made sure his feelings were known. Having spent so much time here over the years, recent experiences with the front desk management have been poor. If you genuinely want a repeat business experience I would advise caution.
We have stopped so many times, however recently things have been far less pleasurable. At Christmas, front of house service was poor. This time we were let down by a ‘policy’ (I quote the hotel) whereby if you have incurred cost over night in excess of your deposit you are barred from returning to your room when you temporarily leave the next morning for breakfast. We went for breakfast with our 5 week old baby and were locked out our room on return leaving us unable to access our child’s milk/bottles etc. Usually, you would expect a helpful response - a message on the tv perhaps asking to settle up the £99, or a nice call, however the exceptionally smug and unhelpful ‘front desk manager’ made sure his feelings were known. Having spent so much time here over the years, recent experiences with the front desk management have been poor. If you genuinely want a repeat business experience I would advise caution.
8
ferda
16 Nov 2023
·
Stayed 4 nights
Overall, we had a fine stay. There were a few flaws. One is we were told at the checkin that they would call us when the room was ready, but they didn’t. Second, again at the checkin, we were not told that because we booked executive room, we could use the executive lounge for services like breakfast and afternoon services. Later we were credited to compensate the one day we missed these services. Other than these, the room was spacious, hotel was conveniently located, and team was generally friendly.
Overall, we had a fine stay. There were a few flaws. One is we were told at the checkin that they would call us when the room was ready, but they didn’t. Second, again at the checkin, we were not told that because we booked executive room, we could use the executive lounge for services like breakfast and afternoon services. Later we were credited to compensate the one day we missed these services. Other than these, the room was spacious, hotel was conveniently located, and team was generally friendly.
2
Lakshmi
31 Mar 2025
·
Stayed 1 night
Very very bad customer service and zero service recovery. Won’t ever stay here again
Very very bad customer service and zero service recovery. Won’t ever stay here again
6
Lakshmi
26 Mar 2025
·
Stayed 5 nights
The booking and check in process were disappointing. Our fully paid for room was cancelled hours before we arrived and it took them close to 2 hours to give us a room - 2 hours after the check in time of 3 pm The TV and phone in the room didn’t work
The booking and check in process were disappointing. Our fully paid for room was cancelled hours before we arrived and it took them close to 2 hours to give us a room - 2 hours after the check in time of 3 pm The TV and phone in the room didn’t work
10
Adam
17 Nov 2025
·
Stayed 1 night
Clean room, great service all round. Especially Jacob at the JW steakhouse bar and Ellie checking out. Was able to check in early as well which was amazing!
Clean room, great service all round. Especially Jacob at the JW steakhouse bar and Ellie checking out. Was able to check in early as well which was amazing!
10
jasvir
11 Jul 2025
·
Stayed 4 nights
We had an issue on arrival but was taken care of by the floor manager Will in minutes and in a professional manner … excellent staff and amazing service highly recommend this property
We had an issue on arrival but was taken care of by the floor manager Will in minutes and in a professional manner … excellent staff and amazing service highly recommend this property
10
Diana
4 Jul 2025
·
Stayed 6 nights
Wonderful hotel! Very attentive staff that provide outstanding service. Can’t wait to come back
Wonderful hotel! Very attentive staff that provide outstanding service. Can’t wait to come back
4
Atul
6 Jul 2023
·
Stayed 5 nights
For a JW Marriot property, I expect very high quality given outrageous prices, but the JW in London seemed old out of date and it smelled bad. The room cleaning was limited to fresh towels no vac as far I could tell. I was told check-in was a 3PM but when I arrived at:4:30 I was told I had to wait two hours and that they would call me on my cell but no one called when the room was ready
For a JW Marriot property, I expect very high quality given outrageous prices, but the JW in London seemed old out of date and it smelled bad. The room cleaning was limited to fresh towels no vac as far I could tell. I was told check-in was a 3PM but when I arrived at:4:30 I was told I had to wait two hours and that they would call me on my cell but no one called when the room was ready
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AI-generated summary based on recent guest reviews
Location
Mayfair location is central and convenient for shopping, restaurants, and transport. Occasional noise from nearby events or service roads affects some rooms.
Related guest reviews
10
Scott
23 Jun 2023
·
Stayed 5 nights
Beautiful facility! Great location! Spectacular Staff!!! We’ll be back!!! ❤️
Beautiful facility! Great location! Spectacular Staff!!! We’ll be back!!! ❤️
10
Michael
28 Jun 2025
·
Stayed 1 night
Load music due to concert in Hyde Park till after 10pm were not warned about this when booking
Load music due to concert in Hyde Park till after 10pm were not warned about this when booking
10
Gregory
23 Apr 2025
·
Stayed 3 nights
Location in Mayfair and great staff
Location in Mayfair and great staff
10
Krista
28 May 2024
·
Stayed 2 nights
Wonderful stay! Great location close to shopping, restaurants, and the underground. The staff was absolutely warm and welcoming. Room was big with adequate counter space . I can’t wait to go back!
Wonderful stay! Great location close to shopping, restaurants, and the underground. The staff was absolutely warm and welcoming. Room was big with adequate counter space . I can’t wait to go back!
10
Jorge
24 May 2024
·
Stayed 3 nights
Great location
Great location
8
feroz
21 Nov 2023
·
Stayed 1 night
CLOSE TO AMENINITIES AND RESTAURBNTS
CLOSE TO AMENINITIES AND RESTAURBNTS
10
Robert
14 Jan 2024
·
Stayed 1 night
Met up with friends here for a night out. Lovely hotel in a great location. Been here a number of times now. Highly recommend
Met up with friends here for a night out. Lovely hotel in a great location. Been here a number of times now. Highly recommend
10
Michael
19 May 2024
·
Stayed 2 nights
Great property in the heart of London. Close by to key sights and Michelin rated restaurants. The hotel itself is also top notch, starting with the Executive Lounge. Service was also great. Expensive relative to other options but if higher budget, it is worth the money for sure.
Great property in the heart of London. Close by to key sights and Michelin rated restaurants. The hotel itself is also top notch, starting with the Executive Lounge. Service was also great. Expensive relative to other options but if higher budget, it is worth the money for sure.
10
Rizwan
21 May 2025
·
Stayed 6 nights
JW Marriott Grosvenor House London is located in central London with an excellent location. Both the hotel and the service were phenomenal.
JW Marriott Grosvenor House London is located in central London with an excellent location. Both the hotel and the service were phenomenal.
10
Teguh
24 Sept 2024
·
Stayed 4 nights
Good hotel on the skirt of Mayfair, require a bit of walking to the center of the action.
Good hotel on the skirt of Mayfair, require a bit of walking to the center of the action.
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AI-generated summary based on recent guest reviews
Dining
Breakfast and room service receive praise, and the JW Steakhouse bar gets mentions. Concerns include limited breakfast variety, poor in-room breakfast quality/value, unclear inclusions, and a reported mouse/rat sighting in dining areas.
Related guest reviews
6
Daniel
24 Sept 2024
·
Stayed 1 night
The check in process took quite a while and the poor gentleman did not explain why. He just kept disappearing. Breakfast in the room was awful. There is no other way to describe it and we paid £100 for it on top of the £700 + room fee. The room is corporate comfortable, not particularly stylish for the 5 stars but also understand the conference facilities make it corporate The young lady that left the breakfast giggled as she was in the room walking away toward the door. It made us feel very uncomfortable. We would not stay here again. It was not worth the money and the service was poor. The hotel was convenient but given that the hotel awards were taking place you would have expected better management of hoteliers and restauranteurs. The lady checking us out was lovely and much more efficient and warm.
The check in process took quite a while and the poor gentleman did not explain why. He just kept disappearing. Breakfast in the room was awful. There is no other way to describe it and we paid £100 for it on top of the £700 + room fee. The room is corporate comfortable, not particularly stylish for the 5 stars but also understand the conference facilities make it corporate The young lady that left the breakfast giggled as she was in the room walking away toward the door. It made us feel very uncomfortable. We would not stay here again. It was not worth the money and the service was poor. The hotel was convenient but given that the hotel awards were taking place you would have expected better management of hoteliers and restauranteurs. The lady checking us out was lovely and much more efficient and warm.
6
Redferd
25 Jan 2024
·
Stayed 1 night
On arriving we were very impressed with the hotel, staff and room. However the experience in the restaurant was not as expected. There was a mouse in the restaurant and we did inform staff but were told that it hadn’t been in the kitchen but the staff were unaware of it being in the restaurant. There was an apology but no offer of of a drink or discount for helping them locate the mouse. Just being assured it had not been in the kitchen when we alerted them to it. Also the breakfast was not part of the room rate, even coffee and orange juice was lot included. This was not made clear, we liked the al cater menu and don’t mind paying for that but the continental and coffee, juice should have been included in room price. The executive lounge was very good and recommend that part. Overall for the price of the room I have had better experience and wouldn’t recommend.
On arriving we were very impressed with the hotel, staff and room. However the experience in the restaurant was not as expected. There was a mouse in the restaurant and we did inform staff but were told that it hadn’t been in the kitchen but the staff were unaware of it being in the restaurant. There was an apology but no offer of of a drink or discount for helping them locate the mouse. Just being assured it had not been in the kitchen when we alerted them to it. Also the breakfast was not part of the room rate, even coffee and orange juice was lot included. This was not made clear, we liked the al cater menu and don’t mind paying for that but the continental and coffee, juice should have been included in room price. The executive lounge was very good and recommend that part. Overall for the price of the room I have had better experience and wouldn’t recommend.
10
jayne
9 Feb 2024
·
Stayed 1 night
It was amazing as always ! I was asked before the trip if it was any celebration and said was for my 65th birthday. We were upgraded to a lovely suite and when returned later in the day found we had been gifted a lovely chocolate Grover dog shaped cake with a card wishing me a happy birthday. The executive room for breakfast as always was good and enjoyed a chilled evening with complimentary wine! Already planning when to return for our next trip
It was amazing as always ! I was asked before the trip if it was any celebration and said was for my 65th birthday. We were upgraded to a lovely suite and when returned later in the day found we had been gifted a lovely chocolate Grover dog shaped cake with a card wishing me a happy birthday. The executive room for breakfast as always was good and enjoyed a chilled evening with complimentary wine! Already planning when to return for our next trip
6
Vanessa
5 Jan 2025
·
Stayed 1 night
Very dull room, with old fashioned furnishings feeling more like 3 or 4 star. Hard bed, cold marble floor in bathroom (no underfloor heating) towels covered heated towel rail so essentially bathroom not heated. Couldn’t connect tv/device. On the plus side, fabulous breakfast.
Very dull room, with old fashioned furnishings feeling more like 3 or 4 star. Hard bed, cold marble floor in bathroom (no underfloor heating) towels covered heated towel rail so essentially bathroom not heated. Couldn’t connect tv/device. On the plus side, fabulous breakfast.
8
Ellin
9 Aug 2023
·
Stayed 5 nights
Maitre’d in the restaurant lounge was spectacular. He accommodates every request. Very professional.
Maitre’d in the restaurant lounge was spectacular. He accommodates every request. Very professional.
2
Daniel
27 Sept 2025
·
Stayed 1 night
For one of Londons best hotels, they have a major rat problem. Attended an event in the huge hall downstairs, after dinner once the lights were on we saw at least a dozen rats running around darting under the tables where the table cloths meet the floor. I am glad we never saw them in the dark! I must add, I skipped breakfast!
For one of Londons best hotels, they have a major rat problem. Attended an event in the huge hall downstairs, after dinner once the lights were on we saw at least a dozen rats running around darting under the tables where the table cloths meet the floor. I am glad we never saw them in the dark! I must add, I skipped breakfast!
10
Adam
17 Nov 2025
·
Stayed 1 night
Clean room, great service all round. Especially Jacob at the JW steakhouse bar and Ellie checking out. Was able to check in early as well which was amazing!
Clean room, great service all round. Especially Jacob at the JW steakhouse bar and Ellie checking out. Was able to check in early as well which was amazing!
8
Rose
18 Dec 2024
·
Stayed 1 night
Loved the hotel. Breakfast wasn’t much choice though
Loved the hotel. Breakfast wasn’t much choice though
10
justin
7 Jul 2023
·
Stayed 1 night
Amazing stay at The Marriott, staff helpful and friendly, great location, excellent rooms and room service
Amazing stay at The Marriott, staff helpful and friendly, great location, excellent rooms and room service
10
Eugenio
25 Feb 2024
·
Stayed 3 nights
Excellent staff, service, food and very comfortable.
Excellent staff, service, food and very comfortable.
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AI-generated summary based on recent guest reviews
10
Anders
25 Jul 2026
·
Stayed 5 nights
Very nice hotel. Super location
Very nice hotel. Super location
10
Jeremy
24 Jul 2026
·
Stayed 1 night
Incredible hotel. Best bourbon bar ever. Highly recommended!
Incredible hotel. Best bourbon bar ever. Highly recommended!
10
Sonia
15 Jul 2026
·
Stayed 1 night
Staff went above and beyond. Evelyn on the desk was so helpful. Lovely relaxed atmosphere but classy hotel.
Staff went above and beyond. Evelyn on the desk was so helpful. Lovely relaxed atmosphere but classy hotel.
10
Marlene
1 Jun 2026
·
Stayed 3 nights
Wonderful hotel, location, restaurants and staff! We thoroughly enjoyed our vacation. Thank you!!
Wonderful hotel, location, restaurants and staff! We thoroughly enjoyed our vacation. Thank you!!
10
Charles
14 May 2026
·
Stayed 3 nights
Staff was excellent. Attentive, polite and efficient. Property was old but very well maintained with old world charm. JW Steskhouse and the Lobby restaurant were both very good. High quality food and excellent liquor choices.
Staff was excellent. Attentive, polite and efficient. Property was old but very well maintained with old world charm. JW Steskhouse and the Lobby restaurant were both very good. High quality food and excellent liquor choices.
FAQs about JW Marriott Grosvenor House London
Is parking available at the property?
Yes, parking is available on-site. Valet parking is offered at a fee of GBP 60 per day.
What type of breakfast is offered and what are the serving hours?
Continental breakfast is available daily from 6:30 AM to 11 AM for a fee of approximately GBP 35 per person.
What are the standard check-in and check-out times?
Check-in time is at 3:00 PM and check-out time is at 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.
What accessibility features are available for guests with disabilities?
The property offers limited wheelchair accessibility, including step-free entrances and elevators. Some public areas and rooms are wheelchair accessible.
What is the location of the property in relation to key landmarks?
The hotel is centrally located in London, just a 3-minute walk from Hyde Park and 7 minutes by foot from Marble Arch. It is also close to Oxford Street and Piccadilly, with distances of 0.7 mi (1.1 km) and 0.5 mi (0.9 km) respectively.
What are the policies for guests staying with children?
Up to 2 children aged 11 years old and younger can stay free when occupying the parent or guardian's room, using existing bedding.
What are the policies regarding extra beds and cribs?
The property offers rollaway beds for a fee of GBP 80 per night, subject to availability. Advance request is required for rollaway beds.
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Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
|---|---|---|---|---|---|---|
October 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-04: 1038.6485121704102USD
- 2026-09-05: 785.1872811889648USD
- 2026-09-06: NO DATA
- 2026-09-07: 548.6671149841309USD
- 2026-09-08: 542.5777751281738USD
- 2026-09-09: 728.3127065795899USD
- 2026-09-10: 2145.877183959961USD
- 2026-09-11: 690.1059498779297USD
- 2026-09-12: 1865.8781331054688USD
- 2026-09-13: 530.832706488037USD
- 2026-09-14: 712.5924799072266USD
- 2026-09-15: 718.7142147705079USD
- 2026-09-16: 724.6264099365234USD
- 2026-09-17: NO DATA
- 2026-09-18: 922.1873266601563USD
- 2026-09-19: 2332.9494904785156USD
- 2026-09-20: 520.8377834350586USD
- 2026-09-21: 720.7161128051757USD
- 2026-09-22: NO DATA
- 2026-09-23: NO DATA
- 2026-09-24: 701.0134268188476USD
- 2026-09-25: 508.1620849182129USD
- 2026-09-26: 509.5675107666016USD
- 2026-09-27: 520.8377834350586USD
- 2026-09-28: 515.2026471008301USD
- 2026-09-29: 543.3512856750489USD
- 2026-09-30: 622.3377211425782USD
- 2026-10-01: 523.6485642456055USD
- 2026-10-02: 724.6264099365234USD
- 2026-10-03: NO DATA
- 2026-10-04: 868.7441418090821USD
- 2026-10-05: 724.6264099365234USD
- 2026-10-06: 724.6264099365234USD
- 2026-10-07: 724.6264099365234USD
- 2026-10-08: 748.5744013793945USD
- 2026-10-09: 851.622707019043USD
- 2026-10-10: 1077.5893666748048USD
- 2026-10-11: 1163.4362778564453USD
- 2026-10-12: 724.6264099365234USD
- 2026-10-13: 724.6264099365234USD
- 2026-10-14: 724.6264099365234USD
- 2026-10-15: 724.9052763671875USD
- 2026-10-16: 868.9362434936523USD
- 2026-10-17: 869.7436376586913USD
- 2026-10-18: NO DATA
- 2026-10-19: 678.2897114624024USD
- 2026-10-20: 678.1847998413086USD
- 2026-10-21: 640.1088282348633USD
- 2026-10-22: 678.3396862548828USD
- 2026-10-23: 645.5660755737305USD
- 2026-10-24: 645.5360906982422USD
- 2026-10-25: 645.5360906982422USD
- 2026-10-26: 1906.923245361328USD
- 2026-10-27: 645.5360906982422USD
- 2026-10-28: 645.5660755737305USD
- 2026-10-29: 645.5360906982422USD
- 2026-10-30: 678.0898122924805USD
- 2026-10-31: 678.1197971679687USD
- 2026-11-01: 678.0898122924805USD
- 2026-11-02: 678.2897114624024USD
- 2026-11-03: 976.4401031494141USD
- 2026-11-04: 938.8189375976563USD
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, mobile payments, and cash
- Cashless transactions are available
- Noise-free guestrooms cannot be guaranteed
- Safety features at this property include a fire extinguisher and a smoke detector
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Parking height restrictions apply.
- Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
- Contactless check-in and contactless check-out are available.
- Fee for continental breakfast: approximately GBP 35 per person
- Valet parking fee: GBP 60 per day
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
- Rollaway bed fee: GBP 80.0 per night
- Service fee: 5 percent
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Restaurant
Babysitting/Child services
Business centre
Room service
Dry cleaning
General
Room service
Restaurant
Non-smoking rooms
Barber/Beauty shop
Breakfast in the room
Family room
Wheelchair Accessible (Limited)
Activities
Garden
Cycling
Outdoor Furniture
Terrace
Fitness Center (nearby)
Parking
Parking
Electric car charging station
Parking Onsite
Services
Business centre
Dry cleaning
Babysitting/Child services
Housekeeping
Banquet facilities
Safe-deposit box
ATM/Cash machine
Bicycle rental
Luggage storage
Express check-in/check-out
Self laundry
24-Hour Front Desk
Concierge Services
Internet
Free wi-fi