Name: Marriott Albany
Address: 189 Wolf Road, Albany, New York, United States of America, Albany, New York, US
Price range: US$99–US$335 per night
Rating: 7.82

What guests think

At Marriott Albany, guests highlight a convenient location near the airport and restaurants, comfortable beds, and many encounters with friendly, efficient staff, while also reporting inconsistent cleanliness, dated spaces, and maintenance issues that sometimes disrupt stays.

Several reviews mention noise from hallways or events. Wi‑Fi often carries an extra charge and can be spotty, and breakfast or dining experiences range from tasty and quick to limited hours and poor value. Expect a convenient stay with variable service and room quality.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site pool and a bar/restaurant are available; guests note a well-kept pool area but also report very cold pool temperatures. Some mention access inconveniences like a locked back entry despite lobby signage.

Related guest reviews

6

Alexis

25 Apr 2024

·

Stayed 1 night

The staff was extremely rude and unfriendly upon arrival. I stood at the counter for 15 minutes with a toddler before someone decided I was good enough to be taken care of. There were two employees there bluntly ignoring me. The pool area was well kept though.

8

Sonya

6 Jun 2025

·

Stayed 2 nights

We stayed at the Marriott to attend our son’s graduation from University at Albany. The location was great, it was so close to all of the stores and restaurants which were so convenient. Great bar and restaurant at the property where we had breakfast. Staff was friendly. Our room was okay, the bathroom was a strange layout, the toilet was so close to the shower. You had to be careful not to knock your head on the shower door. However, my father stayed in a room down the hall from us and his bathroom was fine. The hallways could use some updating. But it was a clean space and the hotel met our needs.

10

Marianne

4 Nov 2024

·

Stayed 1 night

It was good. Nearby location to my mtg. Very quick room service. And food was good.

6

Kelly

20 Jun 2023

·

Stayed 1 night

There was a VFW conference being held at the hotel. The participants booked suites and held parties until late into the night that were loud and there was excessive cigarette smoke that permeated the halls of the hotel. The staff did was very helpful and moved our room away from one of the parties (at almost 11pm), but it was impossible to escape the cigarette smoke which was everywhere.

6

Valerie

14 Apr 2024

·

Stayed 2 nights

The TV did not have an HDMI port, so my son could not play his games while he waited for me. The breakfast was $22 and was NOT CLOSE to worth it. The bathroom was super cramped with no shelving or stools or hooks for clothing. Other than that, the pool was amazing (don't forget the goggles).

4

Don

26 Sept 2024

·

Stayed 1 night

Clearly the manager has never looked at the property from the perspective of a customer. Arrived at night in rain. Parking lot full had to lane out back. No problem there is a big sign there “lobby.” Standing there in rain can’t get in without a key. Why have the sign? They could have had a button to talk to front desk and get buzzed in. Desk says they get that complaint before. Get to room. No water bottles. A full Marriott at $250 a night and they can’t leave water in the room? Is this Motel 6? Called front desk for water. Phone rings three times then disconnects. System is broken. Went to front desk. They are busy. Wait in line for water. Desk staff is nice. They have already told manager rooms should have water. Manager has not made it happen. Next morning for breakfast. Pancakes and crispy bacon. 20+ minutes for food. Bacon is soggy. Sorry they are waiting for the oven to heat up. Ate the pancakes (excellent) and left never got the bacon. Waitress said she told them first time bacon was wrong. Why did they serve it? Overall this facility needs a new general manager.

10

James

26 Nov 2023

·

Stayed 1 night

Great spot. Friendly staff. Good bar and good.

8

Ellen

1 Sept 2024

·

Stayed 1 night

This hotel was honestly amazing. The bed felt like I was laying on a cloud. It had the best shower head I've ever had, in a hotel. The only reason I'm giving this a 4-star is because both the indoor and outdoor pool was very cold. My son was very excited to have a pool and we didn't last more than 20 minutes due to its temperature.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness feedback is mixed: several guests found rooms and public areas clean, while others reported dirty bathrooms, unvacuumed floors, trash in hallways, and mildew or odors. Concerns recur across multiple reviews.

Related guest reviews

8

Anne

5 Oct 2025

·

Stayed 1 night

The bathroom shower was not clean at all… rest of room was great!

2

Rachel

25 May 2024

·

Stayed 1 night

I’m requesting a refund I have pictures. My room was not up to standards. The bathroom was dirty. The shower was dirty. The body wash was empty and the air conditioning was making a banging noise every 30 to 45 minutes. It was a horrible night and very expensive

4

Lejdi

12 Jun 2023

·

Stayed 1 night

Old, mildew smell, not very clean…

4

Helaine

21 Jul 2025

·

Stayed 2 nights

I’m writing to share feedback following my recent stay with my family at the Marriott Albany over the weekend. Unfortunately, we were very disappointed with the cleanliness of our room upon arrival. The floors were visibly dirty, the bathroom appeared not to have been properly cleaned, and there were black, mold-like spots in the shower. For the price we paid, we expected a much higher standard of cleanliness and comfort. While I want to acknowledge that the front desk staff was kind and accommodating, the condition of the room made our experience far below what we’ve come to expect from Marriott. It has certainly made me hesitant about choosing other Marriott locations in the future. I hope you’ll take this feedback seriously and address these issues to improve the experience for future guests.

2

Clare

29 Jun 2025

·

Stayed 1 night

It’s old and dirty everywhere

6

James

7 Apr 2024

·

Got here a little bit late in the night came and went to bed woke up in the morning to realize how dirty the room was there’s a drink and water bottle on the counter dirty washcloth in the floor shower and a half open catchup packet stuck on the back of the door Did not notice until I woke up in the morning pretty much came in the place at night time walked in turn the TV on brush my teeth woke up in the morning to find all that which makes me think that nobody cleaned the room prior

4

Larry

3 Aug 2025

·

Stayed 2 nights

Garbage in hallways. Tears in wallpaper in room

2

Robert

29 Nov 2025

·

Stayed 1 night

Had to change rooms 3 times to get a room that was clean. After the 2nd dirty room I asked the manager to have housekeeping find a clean room for us that had been vacuumed and with clean sheets. Person that checked us in never even apologized.

10

Orlando

6 Oct 2025

·

Stayed 1 night

Very clean hotel

4

Charles T

16 Jul 2024

·

Stayed 1 night

There was a smell on the hotel floor we were on, tapwater was always running hot no cold water, bathroom was really not clean

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AI-generated summary based on recent guest reviews

Rooms

Rooms earn praise for comfortable beds and some quiet stays, but many report dated decor, maintenance problems (HVAC, outlets, fixtures), and noise from hallways or nearby rooms. In-room amenities feel limited for the price, with no microwave in many rooms and Wi‑Fi that can be paid or unreliable.

Related guest reviews

8

Frank

24 Aug 2025

·

Stayed 2 nights

Tall price and not much to show for it. Neither breakfast nor internet included, unusual for a hotel at the airport. Fridge but no microwave Staff friendly and helpful

6

Cheryl

18 Feb 2024

·

Stayed 1 night

Less than I expected. The outlet in the bathroom didn’t work. The provided hair dryer didn’t work. The fan cover in the shower fell during my husband’s shower. The rooms were clean but the refrigerator was very small and there was no microwave. Very dated. Since the rates are higher than many other places, I expected more. Wouldn’t stay again.

10

Michael

1 Sept 2025

·

Stayed 2 nights

Quiet,clean, comfortable bed,spacious room

2

Rob

25 Mar 2024

·

Stayed 1 night

Heat was broken and blasting at 90, maintenance couldn’t fix it. The solution was to turn the heat off and room temperature dropped to 50. Could not stay in the room in either environment and hotel could not provide a different room or a refund.

4

David

31 Jul 2024

·

Stayed 1 night

Specifically requested to be in a quiet area they put us across from the ice machine and throughout the night younger people were running back-and-forth in the corridor. In addition, the housekeeping service kept knocking on the door or just simply trying to open the door to the room from 7 AM on, I am requesting that you refund our nights stay which was Friday night. We spoke to Bobby Saturday morning at the front desk and she said she would reach out to the general manager about this

6

Alex

29 Oct 2025

·

Stayed 1 night

We could hear a lot of noise from the room next to ours and in the hallway. The AC was making a loud noise while closing. If you're not a Marriott member you'll have to pay for the internet. Overall it was nice, but we had a better experience in a cheaper hotel.

8

Krzysztof

28 Nov 2025

·

Stayed 1 night

Comfortable bed

6

Masahiko

8 Nov 2023

·

Stayed 2 nights

I gave it 3 stars because the free Wi-Fi was not working.

6

sampath

12 May 2023

·

Stayed 1 night

WiFi costs extra!! Even Economy stays offer free wifi!

6

Sumanta

21 Nov 2025

·

Stayed 1 night

No microwave in the room is just not acceptable....

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AI-generated summary based on recent guest reviews

Service

Service is mixed: many guests describe friendly, efficient front-desk teams and quick check-ins, while others cite rude or unaccommodating staff and poor follow-up from management on room issues or billing concerns. Experiences vary between stays.

Related guest reviews

2

Lona

23 Nov 2025

·

Stayed 1 night

Front desk staff was very rude and condescending

10

martin

18 Jul 2025

·

Stayed 1 night

Quick and easy check in

10

Nicole

1 Jun 2025

·

Stayed 2 nights

Great Customer Service. Everyone was very accommodating. Thank you !!

8

Marlene

14 Aug 2023

·

Stayed 2 nights

Was charged a no show for a night we nevrr reserved. Attitude if the fromt desk attendant was not nice nor helpful. We asked for a manager and they said there wasn’t one on site. The other person was eating food while attending people.

10

Ariana

19 Mar 2023

·

Stayed 1 night

front desk staff was excellent

6

Rashard

25 Feb 2024

·

Stayed 1 night

Concierge was was not very accommodating in changing my room assignment. Seemed very uninterested in helping me. I was with a large group attending a wrestling competition. Hotel staff was rude and condescending about arbitrary rules regarding eating and drinking in the lobby. I would not stay here again

2

Marilee

29 Jul 2025

·

Stayed 1 night

Dear Management, I am writing to formally express our disappointment regarding the unresolved issues we faced during our recent stay at your establishment. Upon checking into our room, we immediately noticed that the air conditioning was not functioning, making the room extremely uncomfortable. Additionally, the main light switch was defective and could not be turned off, which further disrupted our experience, especially during the night. At 10pm, we promptly informed the front desk about these problems and requested a room change. We had to wake our kids up for this matter. We also asked to speak with a manager to address our concerns. The front desk employee assured us that a manager would call us back to follow up on the situation. Unfortunately, we never received any communication, nor was the matter resolved during our stay. Given the inconvenience, lack of basic room functionality, and the absence of any follow-up from your management, we find this experience far below the standards of service we expected. We kindly request a refund as compensation for the significant discomfort and poor customer service we encountered. We trust that you will take this matter seriously and address it promptly. We look forward to hearing from you.

10

Nicole

9 Mar 2025

·

Stayed 1 night

Super fast check-in and helpful reception

10

Kristina

18 Nov 2023

·

Stayed 2 nights

Staff at this location are fantastic! Stayed here for a conference and everyone was so sweet and very hospitable. Rooms were nice and clean. Would highly recommend!

10

John

22 Jul 2024

·

Stayed 2 nights

Staff was great! Due to Microsoft world wide outage, they could not program keys so they had a LARGE amount of extra staff to let people into rooms. Even after running around all day, folks where still very pleasant at 9PM

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AI-generated summary based on recent guest reviews

Location

Location is a consistent strong point, with easy access to the airport, University at Albany, and many restaurants and shops. Convenient for business and events.

Related guest reviews

10

Gena

1 Nov 2025

·

Stayed 1 night

Friendly staff, clean room and common areas, and great location and close to amenities.

8

Sonya

6 Jun 2025

·

Stayed 2 nights

We stayed at the Marriott to attend our son’s graduation from University at Albany. The location was great, it was so close to all of the stores and restaurants which were so convenient. Great bar and restaurant at the property where we had breakfast. Staff was friendly. Our room was okay, the bathroom was a strange layout, the toilet was so close to the shower. You had to be careful not to knock your head on the shower door. However, my father stayed in a room down the hall from us and his bathroom was fine. The hallways could use some updating. But it was a clean space and the hotel met our needs.

10

Yiwen

28 Jun 2023

·

Stayed 1 night

It was a great stay the location room was the best. Recommend for anyone traveling to Albany, especially with a car.

10

Dotan

22 Nov 2025

·

Stayed 1 night

Good spot

8

Ivylin

18 Apr 2023

·

Stayed 2 nights

Convenient location for a business trip. Location was perfect for me.

8

Mandy

21 Jul 2025

·

Stayed 2 nights

Nice area

10

Joyce

15 Jun 2024

·

Stayed 2 nights

Good location with lots of restaurants nearby

10

Marianne

4 Nov 2024

·

Stayed 1 night

It was good. Nearby location to my mtg. Very quick room service. And food was good.

10

WHITNEY

2 Apr 2023

·

Stayed 1 night

Comfortable beds, extremely clean and close to restaurants and the University of Albany.

10

Andres

11 Jan 2025

·

Stayed 2 nights

Clean, practical. Close to the airport and dining options. As advertised.

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AI-generated summary based on recent guest reviews

Dining

On-site dining and bar earn some praise for tasty meals and quick room service, but many note breakfast is not included, pricey, limited in hours, or inconsistent in quality.

Related guest reviews

8

Frank

24 Aug 2025

·

Stayed 2 nights

Tall price and not much to show for it. Neither breakfast nor internet included, unusual for a hotel at the airport. Fridge but no microwave Staff friendly and helpful

8

Sonya

6 Jun 2025

·

Stayed 2 nights

We stayed at the Marriott to attend our son’s graduation from University at Albany. The location was great, it was so close to all of the stores and restaurants which were so convenient. Great bar and restaurant at the property where we had breakfast. Staff was friendly. Our room was okay, the bathroom was a strange layout, the toilet was so close to the shower. You had to be careful not to knock your head on the shower door. However, my father stayed in a room down the hall from us and his bathroom was fine. The hallways could use some updating. But it was a clean space and the hotel met our needs.

6

Marissa

8 Aug 2023

·

Stayed 1 night

For a hotel this expensive, Wifi and breakfast should be included! Also, the woman who checked me in said all the right words, but her tone was anything but welcoming. The sink in the bathroom was slow to drain.

10

Marianne

4 Nov 2024

·

Stayed 1 night

It was good. Nearby location to my mtg. Very quick room service. And food was good.

6

Valerie

14 Apr 2024

·

Stayed 2 nights

The TV did not have an HDMI port, so my son could not play his games while he waited for me. The breakfast was $22 and was NOT CLOSE to worth it. The bathroom was super cramped with no shelving or stools or hooks for clothing. Other than that, the pool was amazing (don't forget the goggles).

6

khaled

30 Oct 2023

·

Stayed 1 night

I made a reservation with breakfast, but they told me no breakfast, I wasn’t happy with that.

6

Debra

11 Apr 2025

·

Stayed 1 night

Unable to get breakfast before a conference and not open for lunch.

4

Don

26 Sept 2024

·

Stayed 1 night

Clearly the manager has never looked at the property from the perspective of a customer. Arrived at night in rain. Parking lot full had to lane out back. No problem there is a big sign there “lobby.” Standing there in rain can’t get in without a key. Why have the sign? They could have had a button to talk to front desk and get buzzed in. Desk says they get that complaint before. Get to room. No water bottles. A full Marriott at $250 a night and they can’t leave water in the room? Is this Motel 6? Called front desk for water. Phone rings three times then disconnects. System is broken. Went to front desk. They are busy. Wait in line for water. Desk staff is nice. They have already told manager rooms should have water. Manager has not made it happen. Next morning for breakfast. Pancakes and crispy bacon. 20+ minutes for food. Bacon is soggy. Sorry they are waiting for the oven to heat up. Ate the pancakes (excellent) and left never got the bacon. Waitress said she told them first time bacon was wrong. Why did they serve it? Overall this facility needs a new general manager.

10

James

26 Nov 2023

·

Stayed 1 night

Great spot. Friendly staff. Good bar and good.

10

Stanley

21 Apr 2024

·

Stayed 1 night

Perfect overnight stay for concert.Breakast was inviting and tasty next morning with ample fresh brewed coffee in pot at our table.Staff at front desk we’re very helpful .

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$141
February	US$163
March	US$166
April	US$185
May	US$176
June	US$183
July	US$170
August	US$178
September	US$194
October	US$178
November	US$133
December	US$114

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $174	15 $191	16 $226	17 $160	18 $165	19 $165
20 $99	21 $149	22 $191	23	24 $331	25 $224	26 $181
27 $141	28 $177	29 $244	30 $216

Su	Mo	Tu	We	Th	Fr	Sa
				1 $158	2 $215	3 $237
4 $123	5 $181	6 $335	7 $307	8 $141	9 $208	10 $220
11 $116	12 $150	13 $157	14 $157	15 $187	16 $239	17 $166
18 $116	19 $157	20 $312	21 $181	22 $191	23 $190	24 $163
25 $116	26 $163	27 $174	28 $215	29 $123	30 $166	31 $163

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Monthly average prices

About this property

Location

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Marriott Albany

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