Name: Hampton Inn Charleston-Downtown
Address: 1 Virginia St W, Downtown Charleston, Charleston, West Virginia, United States of America, Charleston, Kanawha County, US
Price range: US$131–US$306 per night
Rating: 7.98

What guests think

At Hampton Inn Charleston-Downtown, guests frequently praise the friendly staff and convenient location near the Civic Center and highway, but feedback is mixed overall due to inconsistent cleanliness, dated facilities, and recurring maintenance and noise issues.

Several reviews cite dirty carpets, moldy bathrooms, and housekeeping lapses, though others found rooms and common areas clean. The property feels worn, with broken fixtures, noisy or faulty AC and heating, highway noise, and occasional elevator, parking, pool, or fitness room problems. Breakfast quality and stocking vary widely, from exceptional to poorly maintained or missing items. Expect a convenient stay with warm service but variable upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities show wear, with reports of pool closures or condition issues, a limited gym, elevator problems, and tight parking. Occasional hot water issues and poor luggage carts were noted.

Related guest reviews

6

Megan

22 Mar 2024

·

Stayed 2 nights

Stuck on one of the top floors several times due to an elevator not working properly. I will make this clear. We were not trapped on the elevator but on the floor.

8

Stacie

22 Jun 2024

·

Stayed 1 night

Parking is an issue at this location. We arrived back at the hotel around 10:30 pm after going out to dinner to find zero parking spaces available except: one in front of a fire hydrant, one under a bridge that borders the parking lot (with two people sleeping there), or at the lobby door (that the desk clerk offered as long as we moved the car by 8 am. It was disappointing to say the least.

8

Sam

21 Oct 2023

·

Stayed 1 night

Great rooms and staff. However, I have never seen worse luggage carts in any hotel or condo I’ve stayed in worldwide. Plan to roll or carry your bags.

6

david

21 Mar 2024

·

Stayed 1 night

I would have given it a better rating if not for the parking which was nonexistent.

2

Chad

13 Jul 2024

·

Stayed 1 night

This was worst stay we have had. We try always book a Hampton Inn only because of better quality but this one was the worst. I have pictures of the garbage piled up on our floor near elevator the whole time we were there. The staff not friendly at all. The breakfast was unattended, out of most options, drink machine broken, when I asked for milk for cereal the person brought it out and slammed into the pitcher holder very rude. We had to leave and eat breakfast at a gas station which was an extra expense. Called to verify pool was open earlier in the day as heat index was 107 degrees on the motorcycle so we needed to cool down only to find out once there it’s closed and fitness room too. We want a refund for this bad experience and will question if booking with at Hampton Inn Is still our best option or if we need to look into other hotels.

6

Kendall

28 Mar 2025

·

Stayed 1 night

Hotel location was convenient and close to a nice downtown area. Night life was on the sketchy side. Pool area could have been cleaner.

2

Chad

13 Jul 2024

·

Stayed 1 night

This was worst stay we have had. We try always book a Hampton Inn only because of better quality but this one was the worst. I have pictures of the garbage piled up on our floor near elevator the whole time we were there. The staff not friendly at all. The breakfast was unattended, out of most options, drink machine broken, when I asked for milk for cereal the girl brought it out and slammed into the pitcher holder very rude. We had to leave and eat breakfast at a gas station which was an extra expense. Called to verify pool was open earlier in the day as heat index was 107 degrees on the motorcycle so we needed to cool down only to find out once there it’s closed and fitness room too. We want a refund for this bad experience and will question if booking with at Hampton Inn Is still our best option or if we need to look into other hotels.

8

Charles

30 Sept 2024

·

Stayed 4 nights

I had a good stay but they need to fix the hot water problem. The water did not very hot. First morning, to take shower I had no hot water but my shower by 9:00am. Other days the water not warm. The staff was good about it. They had other customers was complaining about the water too.

8

Sarah

6 Jul 2025

·

Stayed 1 night

Fine stay. Exercise room is lacking weights and much working equipment if that is important to you.

6

Tricia

7 Apr 2025

·

Stayed 1 night

The hotel is very run down inside for a Hampton.There was hair on the floor in the bathroom, the dain in the tub is nasty, and the bed was a mess, witch shows the cleanliness of the place. The pool ceiling is coming apart to the piont where i wouldn't feel comfortable swimming in there pool. I would not stay here again unless they did some major updating.

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Cleanliness

Cleanliness is inconsistent, with recurring reports of moldy bathrooms, dirty carpets, and unclean rooms, alongside some comments praising very clean stays.

Related guest reviews

10

james

5 Jul 2024

·

Stayed 1 night

The carpet on the third floor was soiled in many places and needed cleaning or replacement.

2

John

26 Sept 2024

·

Stayed 1 night

Room was filthy, sink didn’t drain and it was very loud.

6

Sara

11 Sept 2025

·

Stayed 1 night

Room 318. The floor in our bathroom was not very clean. There was ugly brown mold around the tub and odd looking stuff around the drain which was broken. Two weeks previously we had stayed at this hotel and had a room (302) whose bathroom was in good condition.

4

Matthew

8 Sept 2025

·

Stayed 1 night

This poor hampton inn is going to need more than a coat of paint to bring it up to par with the rest of the hampton inn line-up. The toilet was constantly running, lampshade was stained, caulking in the bathroom needs to be replaced and smelled like mold/mildew. Definitely disappointing.

10

Melissa

18 Dec 2023

·

Stayed 1 night

Super clean hotel! And the staff was extremely helpful and friendly.

10

Ted

21 May 2024

·

Stayed 1 night

Conveniently located but our bathroom had moldy grout

8

Sandra

18 Oct 2023

·

Stayed 1 night

Room was not very clean

2

jason

12 Oct 2024

·

Stayed 1 night

Stained sheets awful bathroom

6

Jonathan

8 Jul 2024

·

Stayed 1 night

Hampton Inn, in my mind used to be very nice clean hotels, a step above the rest. This hotel was filthy. Carpets in the hallways and the elevator floor were terribly dirty. In the room the carpet hadn't been cleaned. We have stayed in many Hampton Inn's and this was by far the worst.

2

Lynn

27 Jun 2025

·

Stayed 1 night

This is the moldiest hotel I have ever stayed in. The bathtub has mold growing every where - the caulk was black. The first room we were given was so dirty I refused to stay in it. It was very obvious the toilet had not been cleaned so I'm sure the shower hadn't either. I would never ever stay here again. We are going to Chicago and were planning on staying at another Hampton Inn there, not anymore.

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Rooms

Rooms feel dated with maintenance issues such as broken fixtures, noisy or faulty AC and heating, and highway noise; a few guests noted comfortable beds.

Related guest reviews

6

Elaine

18 Oct 2023

·

Stayed 2 nights

The room we stayed in our first night had a broken heater and the window blind could not be raised. The refrigerator was completely iced over in the back. I'm not sure if the thermostat was working or not. We asked to change rooms for our second night. The staff was kind and gave us a room which was nicer. The bed was good, and that's an important thing!

8

Chris

4 May 2025

·

Stayed 1 night

Old. Needs a refresh. Toilet seat was broken.

4

Larry

5 Jun 2024

·

Stayed 2 nights

Noisy from highway traffic. Very uncomfortable bed/pillow. Impossible to regulate water temp in shower.

6

Cheryl

14 Jun 2025

·

Stayed 2 nights

The shower head was loose, the room door was difficult to open, a few of the outlets were coming from wall. Carpet wasn’t cleanest

6

NAVEEN

4 Oct 2025

·

Stayed 1 night

Dated facility. Mattress was comfortable. Shower was reasonable. No hair dryer in the room or front desk. Carpet was dusty. Breakfast options were okay.

4

Paul

24 Apr 2023

·

Stayed 1 night

The front desk clerk was wonderful!! Kind, genuine, helpful, informative! The actual room was not nearly as impressive. The bathroom towel rack was stuck to the wall with command strips and fell down with nothing on it, the walls had mold spots, and a wall patch in the actual room not fully repaired.

8

Joshua

30 Mar 2025

·

Stayed 2 nights

Almost everything was great. But the air conditioners in the room are louder than a truck. Stop at night.

4

Dominique

16 Feb 2024

·

Stayed 1 night

It was an okay stay. The breakfast was pretty bad. Not much selection and what was there was nearly inedible. The waffle batter was grainy like it had sand in it. The eggs were COVERED in pepper. Also no smart TV’s so we had to settle for basic cable with only like 40 channels to choose from. The room was clean and the service was nice. I feel like we paid too much for this hotel for it to not be upgraded like other hotels we have stayed at. Definitely felt out of date. Probably won’t be returning.

8

Melinda

3 Mar 2025

·

Stayed 2 nights

Room was OK. Blinds were broken and couldn't open them. Shower was old and not completely clean

10

Judith

30 Sept 2023

·

Stayed 1 night

The window curtain would not go up or down.

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Service

Service is often praised as friendly and helpful, but some guests reported unresponsive or rude interactions, check-in delays, and reservation or billing problems.

Related guest reviews

10

Marcos

23 Aug 2024

·

Stayed 1 night

I recently stayed at this hotel and overall, it was a pleasant experience. The location is right off the highway, which made it easy to find. However, the surrounding area has some windy, one-way roads that can be a bit confusing, and we ended up on the wrong side at one point. The hotel is situated next to a river, which adds a nice touch to the scenery. However, the highway structure in the area seems to attract a number of homeless individuals, who can be seen in various corners nearby. On a positive note, the room and building were great—clean and comfortable, providing a relaxing atmosphere for our stay. The highlight of our visit was definitely the staff. They were incredibly friendly, always wearing smiles and making us feel welcome. Their professionalism and courtesy truly stood out, and they even extended their hospitality to our furry friend by providing a little pet bag filled with treats and amenities. That was a wonderful touch! Overall, I would recommend this hotel for its comfortable accommodations and outstanding staff.

10

Jonathan

18 May 2025

·

Stayed 1 night

Lady at the front desk was perfect!! Very knowledgeable and extremely friendly

10

Cari

13 Jun 2025

·

Stayed 1 night

Staff at front desk was amazing!!

2

Carmen

12 Apr 2024

·

Stayed 1 night

I arrived at the hotel for checkin on April 9, 2024 for my reservation consisting of 2 rooms. I was told they only had 1 room reserved for me. Me, my husband, and daughter were left with no option but to try and find another hotel room at 8:00 at night. They staff offered my no help whatsoever. I had already paid for 2 rooms. They claimed they were booked. I thankfully got a room at the Marriott across the street. I’ve never been offered a refund for my reservation either. Terrible experience to say the least.

2

Yvonne

22 May 2024

·

Stayed 2 nights

You canceled my reservation when I was traveling to the hotel. When I got there, I did not have to a room. I hope that you have credited my account. I had to find another hotel room in the city myself.

10

Eugene

2 Apr 2025

·

Stayed 4 nights

It was perfect. The customer service is the best ive ever had in 25 years of traveling. The staff was genuine and friendly. They went above and beyond at every opportunity. Ive made this particular trip every year since 2005. I will no longer consider any other hotel.

8

Larry

7 Dec 2024

·

Stayed 1 night

Everything was very good except check in. Had a 3:00pm check in. Got thereabout 3:15. Had to wait about 2 hours for room

10

Kara

30 Mar 2025

·

Stayed 2 nights

We were there for the state archery tournament. There were 14 total in our group and we were able to hang in the lobby together watch basketball, play cards and enjoy each others company. The staff was wonderful!

8

Kristen

30 Oct 2024

·

Stayed 1 night

Air conditioning didn’t work and couldn’t get anyone to answer the front desk when we called from the room. However, when we called from cell phone picked up right away. Strange….

4

Michelle

22 Nov 2025

·

Stayed 1 night

The evening staff were not very friendly towards us upon our arrival. We were offered water after they discovered we were rewards members. But not before. The breakfast buffet was not stocked in many things so we had to ask for juice, milk, and coffee. We all felt sick because of the poor air quality, and we noticed other patrons were all sneezing and coughing at breakfast. There were particles in the water from the bathroom sink. We didn’t feel the room cleanliness was good.

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Location

Very convenient for the Civic Center and highway access, with some walkable dining. A few guests mentioned confusing roads, limited parking, and a visible homeless presence nearby.

Related guest reviews

10

Marcos

23 Aug 2024

·

Stayed 1 night

I recently stayed at this hotel and overall, it was a pleasant experience. The location is right off the highway, which made it easy to find. However, the surrounding area has some windy, one-way roads that can be a bit confusing, and we ended up on the wrong side at one point. The hotel is situated next to a river, which adds a nice touch to the scenery. However, the highway structure in the area seems to attract a number of homeless individuals, who can be seen in various corners nearby. On a positive note, the room and building were great—clean and comfortable, providing a relaxing atmosphere for our stay. The highlight of our visit was definitely the staff. They were incredibly friendly, always wearing smiles and making us feel welcome. Their professionalism and courtesy truly stood out, and they even extended their hospitality to our furry friend by providing a little pet bag filled with treats and amenities. That was a wonderful touch! Overall, I would recommend this hotel for its comfortable accommodations and outstanding staff.

10

Samantha

29 Mar 2024

·

Stayed 1 night

Its the best location for everything and walking distance to civic center WE WILL ALWAYS STAY HERE WHEN SEEING CONCERTS!!!

10

Virginia

15 Aug 2025

·

Stayed 1 night

Convenience to the civic center

8

Victor

12 Jun 2023

·

Stayed 1 night

Location is great. Easy to get to everything. 8 minutes from airport

10

Valerie

18 Feb 2025

·

Stayed 1 night

Great place to stay if you want to be within walking distance of the Convention Center.

10

Allen

28 Jun 2023

·

Stayed 1 night

Great location. We could walk to the concert at the civic center instead of dealing with driving and parking.

10

Elesha

6 Jul 2025

·

Stayed 2 nights

This was so close to the convention center that we could just walk across the street for our event

10

Sherry

21 Mar 2025

·

Stayed 3 nights

I was attending the state high school boys basketball tournament at the civic center and found this location very convenient. The walk was good for me!

10

Christopher

20 Mar 2023

·

Stayed 2 nights

Great location. Extremely convenient to Charleston Coliseum and Convention Center.

10

Pamela

31 Mar 2024

·

Stayed 1 night

Very convenient short walk to the Charleston Civic Center!

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Dining

Breakfast feedback is inconsistent: many enjoyed it, while others found it poorly stocked or low quality.

Related guest reviews

10

Timothy

3 May 2023

·

Stayed 3 nights

A good hotel, though do check the location works for you. It’s a long walk from the State Capitol and Museums. Very good for the mall and the conference center though. The breakfast was inconsistent- most days very good but first day was a mess.

10

Krissy

10 Nov 2024

·

Stayed 1 night

Stayed here for a concert, super easy walk to venue. Staff were great and the hotel was clean, other than the chair in the room was badly stained and yucky. The breakfast was pretty good and very well maintained by staff. I’d stay again

8

Edward

9 Aug 2024

·

Stayed 1 night

The breakfast buffet was almost empty at 8am. The person in charge was more concerned about filling up the cups at the coffee station than making sure there were eggs and sausage.

8

Virginia

10 Mar 2025

·

Stayed 1 night

The hotel was clean and the breakfast was wonderful.

10

Kathleen

23 Nov 2023

·

Stayed 1 night

Rebekah working the check in desk was quick and informative. Perfect combo after a 6 hour drive. 😊 Breakfast (free) had a good selection and make your own waffles.

10

Teri

7 Feb 2025

·

Stayed 2 nights

The staff was very friendly and enjoyed the good breakfast in the morning.

4

Dominique

16 Feb 2024

·

Stayed 1 night

It was an okay stay. The breakfast was pretty bad. Not much selection and what was there was nearly inedible. The waffle batter was grainy like it had sand in it. The eggs were COVERED in pepper. Also no smart TV’s so we had to settle for basic cable with only like 40 channels to choose from. The room was clean and the service was nice. I feel like we paid too much for this hotel for it to not be upgraded like other hotels we have stayed at. Definitely felt out of date. Probably won’t be returning.

10

janet

30 Sept 2024

·

Stayed 1 night

The breakfast was exceptional.

4

Michelle

22 Nov 2025

·

Stayed 1 night

The evening staff were not very friendly towards us upon our arrival. We were offered water after they discovered we were rewards members. But not before. The breakfast buffet was not stocked in many things so we had to ask for juice, milk, and coffee. We all felt sick because of the poor air quality, and we noticed other patrons were all sneezing and coughing at breakfast. There were particles in the water from the bathroom sink. We didn’t feel the room cleanliness was good.

4

Rebecca

10 Sept 2024

·

Stayed 1 night

This hotel wasn’t very good. I had no hot water in the shower. The breakfast was just absolutely awful. There was no light roast coffee… There was no waffles… not even any batter…what was there wasn’t very good at all. Almost inedible. I settled for a bagel which wasn’t real fresh. The cleanliness wasn’t very clean. This is the 3rd Hilton type hotel I have stayed in and I probably won’t stay in another ever.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$119
February	US$131
March	US$175
April	US$132
May	US$140
June	US$144
July	US$142
August	US$147
September	US$133
October	US$133
November	US$130
December	US$118

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $175	18	19 $148
20 $134	21 $155	22 $153	23 $153	24 $143	25 $152	26 $192
27 $133	28 $148	29 $147	30 $147

Su	Mo	Tu	We	Th	Fr	Sa
				1 $172	2 $191	3 $172
4 $131	5 $152	6 $152	7 $152	8 $148	9 $165	10 $165
11 $133	12 $152	13 $152	14 $153	15 $150	16 $306	17 $152
18 $134	19 $153	20 $145	21 $147	22 $141	23 $138	24 $153
25 $133	26 $135	27 $148	28 $147	29 $151	30 $153	31 $141

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Monthly average prices

About this property

Location

Room options

One King Study Sofabed

Room, Accessible

Two Double Beds

Room, Accessible

One King Bed

Two Doubles Refrig Micro

Room, 1 Queen Bed, Accessible, Bathtub

One King Refrig Micro

One King with Sofabed

Guest reviews

Good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hampton Inn Charleston-Downtown

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Prices for upcoming dates