Super 8 by Wyndham Decatur/Dntn/Atlanta Area

Something was wrong with the door of our room. It looked like it had been previously kicked-in and not repaired properly. IT DID NOT LOCK! When we went to the office to report this problem at around 8:30 pm - there was no one there to respond to our concern. Terrible!

Everything was good in the room but getting to the room was the issue. The key card did not work. Had to walk back to front desk then it did not work again. So the third try the lady came and helped but still had trouble. So if you left the room. You could not get back in. So when we came back to get our stuff from the room when checking out it happened again so they need to up grade or fix the card system they have in place.

The building, elevators were dirty - not clean - the elevator smelled like old vomit - the door swipe panel was broken - the little square room for breakfast ensured I did not take any breakfast there. The location was close enough to many good eateries. There were old moth eaten blankets on the bed and soiled bed toppers - spread. I had another booking for another Super * elsewhere which I will cancel - there is no quality standard....not even the basic...tv remote didn't work. This was not worth the price. Clean linen and towels yes - and the room smelt smoke free. VERY VERY VERY MISLEADING PICS on website

When we arrived another guest was there because their key card was not working again. When we got to the desk, the clerk told us our credit card had been declined and we needed to call Orbitz. We had already paid. We decided to leave without checking in and come back later. She called 15 minutes later to say everything was good to go. We returned a few hours later and checked in with no problem. We had two rooms booked. One was perfectly clean and the keys worked. Mine was an adventure. We got to the door and the key reader was popped out with the wires showing. We discussed going back when someone opened the curtains to look at us. We immediately went back to the clerk who said no one was booked for that room. They refused to call the police and went to confront the person themself. They came back and gave us keys to a new room, which didn’t work, so we had to go down a third time to get new keys again. The first TV had no remote, and the second had a remote that didn’t work. The bathroom door wouldn’t close without two people struggling together. The property smelled strongly of marijuana.

I seldomly reply to surveys, but I wanted to share my experiences. What they discride as breakfast was not close to what I've ever eaten at any motel, it was a joke. Elevator shut of prior 11pm w/o notice. It was clean i can say, that's why I rated Ok!

Very old and shabby inn. Front door lock was broken and we couldn't enter without manager. They were responsive to fix but really highlighted the motels condition. Even the key card paper cover was ripped and very used! Would nor stay here again.

Electronic key didn't work very well. The first room we were assigned smelled of smoke. Bathroom door didn't close properly. Overall, a very so-so experience, even for a budget motel.

Poor infrastructure.

this property is a hidden gem at a walkable distance from beautiful downtown Decatur. I really enjoyed the room I stayed in the last time here But not as much this time. Last time I had a beautiful room at the back of the property on the second floor and my window overlooked the beautiful Decatur cemetery. This time the room was at the front of the property so morning traffic can wake you up. it was clean, yet the bathtub did not drain well at all, and the front door was sticking and was hard to open and close and when I locked the door, it took everything I had to unlock it.

I had to request a second room because the door to the first room looked like it had been kicked in at some point. I didn’t feel safe. You can see they are trying to make the rooms look good but it’s not enough for me. Not worth the money spent.

Dirty walls/door/fridge, mold on fridge seal, the room smelled bad. Asked for different room, which was slightly less dirty and smelly, but the people in the room next door were sketchy-looking and smoking marijuana outside and playing loud music. Clerk said they couldn’t do anything about the people. Seemed like potentially unsafe area, judging by the metal cage over the vending machine and the small check-in lobby where the clerk was behind a glass window and papers/ID were passed through a little opening, like at a movie theater. We could not bear to stay there and found a different hotel.

Clean, tastefully decorated, and well appointed with every need anticipated. Perfectly located within the city and adjacent many thoroughfares. The staff was friendly yet professional. The grounds were kept clean with no trash to be seen. I’ll definitely stay at this property in the future.

The room was smelly and the sheets were dirty. I should've know because when I was checking in, the breakfast area there was a man without shoes and touching his toes. The place was so smelly and everything . I told front staff of my concerns and returned the keys within an hour. I'm still waiting for manager to refund me.

The first room I was in had bugs crawling on the bed. They wouldn’t give me a refund (no surprise), but they did give me another room. I didn’t see bugs in the new room, but the mirror was dirty and the sink had hairs in it. (Hopefully human.) Gross.

Clean

Horrible smell as soon as you walked in. Smell of mildew. White bathtub was gringy. Had not been scrubbed in years. Could not stay. Had to leave. Did not even want another room. I was disgusted.

I booked this room for my elderly uncle who was coming to visit. Unfortunately, after his first night he discovered a roach in the bathroom and also said that the room had a terrible odor. Will not rebook this location.

There was black mold on the beds and we had cigarette burns in the sofas and the room stank

The room was suppose to be handicap accessible. I would have to call for a shower chair in the morning. My husband did not shower. The room smelled of stale cigarettes covered up with some kid of air freshener. It smelled filthy. We don't smoke.i have allergies. Needless to say, my nose was stopped up by morning. Omg! Horrible! We didnt sleep.

There were pubic hairs from previous guest on the shower head, I noticed this at the end of my first shower. I informed hotel front desk of the problem and they re-cleaned the shower. I then informed the hotel that I was considering staying an extra night (my trip was extended for other reasons), and asked them if they could give me a discount for an extra night considering the pubic hair incident. They said they would ask the manager. The manager said they could discount me $5 for another night. Then they said something about 10% off. I declined their offer, I did not stay another night. They also did not offer to discount my existing reservation, which surprised me.. so here I am writing this review after I gave them an opportunity to “make it right”…

Bathroom was updated. Bed comforters need updating, beds were comfy, pillows were not. I would stay again.

Room was adequate - as expected - nothing special - clean; TV didn't have GUIDE - or maybe we couldn't figure out how to access the 'guide'! Tub drain was pitiful - advised the manager when we left. Shower water pressure was barely adequate!

The room was as expected for what you pay for. Don’t expect much but it appeared clean. You can hear EVERY step above you, which as simply magical for the amazing parents who let their kid bounce around until 2am. The “free breakfast” is a pre packed muffin or some cereal.

Very affordable, rooms are nice & comfortable

Management was pleasant available & attentive. The property well kept, We spent more time in the hotel room (weather/travel legs) than sight-seeing but because the king size bed was so comfortable it was definitely worth it. Continental breakfast options were good, (apple juice was a treat) as well. Will gladly return to this Super 8 location.

Typical lower cost motel. Beds were comfortable, room was clean. Very convenient to Emory University Hospital.

Great staff, very responsive. Clean and well maintained room. Great bed and internet strong. Highly recommend for price, location and staff/mangement.

We were very surprised at how clean and spacious it was. The area was very quiet. The only small thing was that the bathroom door didn’t close all the way. The staff were very accommodating to a few small needs we had.

It's a great place to crash after a night on the town, nothing more. Likes: Room was older but clean, Fridge, microwave, clean and cozy bed, working TV, no bums lurking about, great location to Uber anywhere in Atlanta, nice bathroom. Dislikes: Lights were burnt out, outlet missing receptacle cover in room, A/C sounded like a freight train, noisy in general - bring earplugs. Pictures weren't really representative of the place.

this property is a hidden gem at a walkable distance from beautiful downtown Decatur. I really enjoyed the room I stayed in the last time here But not as much this time. Last time I had a beautiful room at the back of the property on the second floor and my window overlooked the beautiful Decatur cemetery. This time the room was at the front of the property so morning traffic can wake you up. it was clean, yet the bathtub did not drain well at all, and the front door was sticking and was hard to open and close and when I locked the door, it took everything I had to unlock it.

Great value for the price! Front desk staff was extremely helpful.

Pros: location & affordable price Cons: BAD CUSTOMER SERVICE. But can be fixed

The staff here is always nice and helpful.

I felt like the customer service was poor because when I went to the front desk to see if my room was extended an extra night through expedia, it was not. The expedia price was $144 on a Friday night, but at the front desk it was $160. So I gave him my card and he charged it, but while I was waiting for him to give my card back, I pulled up Expedia and saw the room was still $144 and asked if he would honor that rate. I had not signed the room charge on for my credit card and I pointed that out to him. He said no, sorry I already charged your card. I didn't feel like arguing anymore so I just signed it. How hard would it have been to simply cancel that transaction? Not hard. All for a few more bucks. I'm guessing the hotel makes more money if they book it themselves instead of through Expedia? I would like to see a refund for the difference.

Management was pleasant available & attentive. The property well kept, We spent more time in the hotel room (weather/travel legs) than sight-seeing but because the king size bed was so comfortable it was definitely worth it. Continental breakfast options were good, (apple juice was a treat) as well. Will gladly return to this Super 8 location.

Hands down the most uncomfortable customer service I ever experience. I felt like I was a third class citizen and my money didn't mean anything. Room wasn't all that clean. I'll never go to another super 8 in my life. Worst experience of my life.

When we arrived another guest was there because their key card was not working again. When we got to the desk, the clerk told us our credit card had been declined and we needed to call Orbitz. We had already paid. We decided to leave without checking in and come back later. She called 15 minutes later to say everything was good to go. We returned a few hours later and checked in with no problem. We had two rooms booked. One was perfectly clean and the keys worked. Mine was an adventure. We got to the door and the key reader was popped out with the wires showing. We discussed going back when someone opened the curtains to look at us. We immediately went back to the clerk who said no one was booked for that room. They refused to call the police and went to confront the person themself. They came back and gave us keys to a new room, which didn’t work, so we had to go down a third time to get new keys again. The first TV had no remote, and the second had a remote that didn’t work. The bathroom door wouldn’t close without two people struggling together. The property smelled strongly of marijuana.

Booking was easy, Staff is very rude. Location is very convenient. Facility needs updating.

Staff was great. When they found out that I had booked a smoking room by accident, and I did not wish for that they upgraded us to a larger room so we didn't have to take a smoking room. Much appreciated! The room is clean and functional. They could use some new mattresses probably. Plenty of towels and pillows. The facility is starting to show its age but everything worked just fine. Whenever breakfast was out of coffee, they made new coffee right away.

Budget friendly hotel located in downtown Decatur. Staff was super nice and accommodating. Rooms were clean, good hot water pressure in the shower. Walking distance to MARTA train if you don’t want to drive. Plenty of eatery’s nearby. I felt safe walking from MARTA to hotel every night coming home from downtown Atlanta. I would definitely stay here again.

Short walk to Eddie's Attic. Always stay here when I'm seeing a musician there. Safe, inexpensive, and clean.

The Decatur Super 8 is located just outside the highly walkable Decatur city center (10 minute walk) and access to MARTA which is why I picked it. The staff were super friendly and the room comfortable and quiet. The place is also affordable vs other options in the area. With that said, the property is showing its wear and tear and needs a facelift. It is a good value if you don't mind your room not being in pristine condition.

The Super 8 is a great alternative to the expensive hotels 3 blocks away on Decatur Square.

Staff was great and accommodating. Checkin and out was easy and fast. Ceiling had water damage and room door would not open close without extreme force. Appliances were very dated but worked and served their purpose. Overall glad they had a room available and affordable. I recommend others rent a car or plan on walking. The Marta Train was a lifesaver and fun experience. Neighborhood was safe to walk day and night.

Typical lower cost motel. Beds were comfortable, room was clean. Very convenient to Emory University Hospital.

Walking distance to restaurants and shops. Average Super 8 motel.

Downtown within walking distance of tons of restaurants. Clean, easy check in, and convenient for price

The motel was clean and comfortable. Coffee, juice, cereal and milk, yogurt, and packaged muffins were available for breakfast. It's about a half-mile walk from the nice shopping/restaurant area and MARTA train stop in downtown Decatur.

We picked this place primarily for the location. It's proximity to Decatur and all of its dining options and the MARTA station was exactly what we had hoped. We could walk into town easily and the area always felt safe. Being from Canada, we didn't know what the area would be like, but had heard that it was a good place to stay to explore Atlanta. For the price and not being a major hotel, it was clean and the staff were great. It was everything it promised to be and I was extremely satisfied. If I went back to the area, I would stay here again.

Budget friendly hotel located in downtown Decatur. Staff was super nice and accommodating. Rooms were clean, good hot water pressure in the shower. Walking distance to MARTA train if you don’t want to drive. Plenty of eatery’s nearby. I felt safe walking from MARTA to hotel every night coming home from downtown Atlanta. I would definitely stay here again.

The room itself was mostly clean. The clerk at check in was polite. The grounds of the hotel are dated and a little dirty. The breakfast area and food were a waste of time. Our table was missing one of the feet on the leg and almost came crashing down on me when I sat down at it. The breakfast foods available were very meager and we did not eat breakfast at the hotel after the first day.

The hotel has been remolded so the room was very nice and spacious. The location near downtown Decatur was perfect for my stay. The area is very walkable. The one complaint was the breakfast or lack thereof. It was pitiful. Coffee not made, no fruit, a few packaged muffins, two small yogurts and some assorted cereal. I had to go elsewhere.

Good shower, at least in "Accessible" room. Not too expensive. Card key is difficult to use: keep it on the sensor for a while and it may let you in. Free breakfast is not as generous as others.

Charged us $25 “Early check-in (30 minutes)” and “free breakfast” was just coffee, juice, yogurt, 2 kinds of cold cereal and packaged muffins. Room was not as nice as pictures. But I guess ok for overall.

Management was pleasant available & attentive. The property well kept, We spent more time in the hotel room (weather/travel legs) than sight-seeing but because the king size bed was so comfortable it was definitely worth it. Continental breakfast options were good, (apple juice was a treat) as well. Will gladly return to this Super 8 location.

Clean, good service, room was cleaned every day, extra towels provided, breakfast was meager - cereal, muffins and yoghurt but it was ok. Is less than 5 min away from restaurants and a walmart.

the breakfast was virtually nothing no typical breakfast foods

The property was convenient to where we were and what we had to do. However, the room had a noticeably odd smell, the hair dryer did not work (they did give us another one), and the TV only seemed to receive local over-the-air channels, plus the remote had difficulty operating the TV (turning on/off, changing channels, and controlling volume). Also, the free breakfast was very limited!

Not much for breakfast.

Staff seems to be hiding, place is clean and comfortable, full cable, breakfast very basic