Drury Inn & Suites Houston Galleria

Everything was very clean, staff was friendly, love the gated parking. Breakfast was nice, and i loved that there was also free dinner. Neither were spectacular, but they were decent for being free. You also go some free drink tickets for the adults so that was fun

I wasn't sure why a key was required to exit the parking lot. After I turned in the room key, I needed to press the call button to alert the staff that the gate needed to be raised. Also the elevator that I rode in got stuck on the 3rd floor. The staff and maintenance quickly responded and adjusted the elevator doors to allow me to safely exit. Kudos to the staff for the rapid response.

Clean, nice hotel in a convenient location on Loop 610 near the Galleria. There is secured parking so I felt safe in the parking lot by myself. The staff members were friendly and the free breakfast buffet had a lot of options.

Room was clean and comfortable. Front desk staff was amazing! I was able to check in prior to my arrival. Pool was clean with lots of towels available. Breakfast was the same each day the evening had different variety and the staff kept the area was clean, stocked and staff was very helpful hotel was clean inside and out. Building required key card to get in to hotel unless you came in from main door. Some may not like this, it didn’t bother me as I was with my family and safety is always a priority.. Love staying at Drury when possible.

Old and run down….ice machine out of order

We have stayed at this property multiple times and always have a nice stay. The key card required parking and security robot help provide a safe stay. It is an older hotel, but it is well maintained. The staff is wonderful. The rooms are comfortable. The indoor/outdoor pool is great for unpredictable Texas weather. The gym is small but adequate. The free breakfast, dinner, drinks, and popcorn are what seal the deal. The food is basic but plentiful. There are some days when you just don’t feel like (or can afford to) eat out again, especially if you are there for medical reasons. We have 4 more stays lined up and see no reason to stay anywhere else.

Parking exit could be a little better. Had to wait a while for it to open.

Room was super clean. Loved that breakfast and dinner were complimentary. Staff was EXCELLENT!!! Loved the secure parking lot.

The property is a little older, but it is kept well and clean. The staff was very friendly and helpful. They offer complimentary drinks and snacks every evening. They offer free parking that requires a room key for entry, which gives an extra sense of security. Close by shopping and other ammenities, and the area seems pretty safe. I would recommend this hotel.

Pool area was dirty

Breakfast and dinner included It was close to everything, the staff were friendly. The room itself was not so clean but acceptable

The room was clean. Customer service was friendly. Parking was close to the room. Good experience.

Hotel was clean and comfortable.

The property was very well maintained in terms of cleanliness. It is obvious that it is a little older of a property, but the place was very clean. The staff at both check in and check out was very friendly. The hotel, however was a little loud. The walls are clearly pretty thin and not very soundproof, and it was a little loud because of that. We could hear other guests and smell popcorn being cooked in another room. The air conditioning in the room we were assigned was also very loud when it came on and would rattle at a very high pitch for about three minutes every hour, which was very inconvenient at night when it woke up our child. Unfortunately, the lot next to the hotel is currently being demolished for future building, and though it was only during daytime hours, the jackhammer and bulldozers and excavators were also very loud. My husband and son went to the breakfast and said that the food was adequate and what is to be expected of a typical, included-in-pricing breakfast at a hotel. We did not visit the pool. We did request two additional pillows of the housekeeping staff upon our arrival, and when we return to our room that night, they were there for us. There were also two pillows included in the closet for the sofa bed that our child needed to use, which is nice because most hotels only include one. Common areas, like hallways and elevator, earth uncomfortably hot, but our room cooled nicely. Overall, I’m not sure we would return because of the interior noise.

Very nice room. Super clean, well maintained, plenty of room for two. Bathroom a little small but ok. Overall great stay.

Staff was very friendly. But the room was awful. Moldy tiles in the bathroom. The floor was wet when I got to the room. Shower leaked into bathroom. Carpets were heavily stained. There were ants. Plasticolding peeling back. Honestly wondering if it was just the one room that was not updated or they were all like that.

The property was clean and the staff was kind. The front desk staff was welcoming and accommodating. The rooms desperately need an update. The carpet held a smell similar to urine and the wallpaper was dingy. I found a brown paper bag behind the night stand and several strands of hair in the shower. I cleaned a bit myself to make my stay comfortable. The breakfast was nice, and I appreciated the secured parking. Perhaps the funds spent on the parking lot robot could be allocated to an interior makeover. Overall, not too shabby for a one night stay. Would not recommend for an extended stay.

The hotel was excellent I will be staying there again. The staff was really friendly & helpful. The breakfast was very delicious. Only downside is the bathtub wasn’t clean enough.

The staff was fabulous! Breakfast and dinner were perfect! Room and bathroom were super clean! Love Drury!

Overall a great stay. We had a small issue with one of the mattress covers which was very badly stained. The manager on duty responded very quickly and had it removed. Another item which I did not bring to their attention was peanuts on the floor from the previous guest. This location is showing it’s age a bit in decor and things like the bathroom mirror over the sink (has been there quite a while and has significant “mirror rust” around the edges). Overall the friendliness and helpfulness of the staff, great climate control in the room , great TV reception and excellent bed comfort made this stay very enjoyable.

The staff was very nice and accommodating. The rooms seem outdated and A/C unit did not keep us cool, which made sleeping difficult. The room was clean and the free breakfast was good.

Very clean, but noisy refrigerator!

The staff is very friendly and helpful. The gym is very good, parking is gated and guarded by a security robot. Free breakfast, dinner, and three drinks per day are included. Rooms could be better. The hotel is located next to a busy freeway, so there is some background noise, and getting to the hotel during rush hours takes a lot of time.

The hotel was nice but dated. We stayed on the 5th floor North side of the hotel. The car noise from Loop 610 was horrendous at night!

We have stayed at this property multiple times and always have a nice stay. The key card required parking and security robot help provide a safe stay. It is an older hotel, but it is well maintained. The staff is wonderful. The rooms are comfortable. The indoor/outdoor pool is great for unpredictable Texas weather. The gym is small but adequate. The free breakfast, dinner, drinks, and popcorn are what seal the deal. The food is basic but plentiful. There are some days when you just don’t feel like (or can afford to) eat out again, especially if you are there for medical reasons. We have 4 more stays lined up and see no reason to stay anywhere else.

The breakfast was good, but the room was small and the facilities were dated

Location is easily accessible from the freeway and parking is a breeze. Beds are comfy and rooms are clean, friendly staff was a highlight. Only downside, freeway traffic noise was very noticable, lite sleepers beware.

The property was very well maintained in terms of cleanliness. It is obvious that it is a little older of a property, but the place was very clean. The staff at both check in and check out was very friendly. The hotel, however was a little loud. The walls are clearly pretty thin and not very soundproof, and it was a little loud because of that. We could hear other guests and smell popcorn being cooked in another room. The air conditioning in the room we were assigned was also very loud when it came on and would rattle at a very high pitch for about three minutes every hour, which was very inconvenient at night when it woke up our child. Unfortunately, the lot next to the hotel is currently being demolished for future building, and though it was only during daytime hours, the jackhammer and bulldozers and excavators were also very loud. My husband and son went to the breakfast and said that the food was adequate and what is to be expected of a typical, included-in-pricing breakfast at a hotel. We did not visit the pool. We did request two additional pillows of the housekeeping staff upon our arrival, and when we return to our room that night, they were there for us. There were also two pillows included in the closet for the sofa bed that our child needed to use, which is nice because most hotels only include one. Common areas, like hallways and elevator, earth uncomfortably hot, but our room cooled nicely. Overall, I’m not sure we would return because of the interior noise.

This Drury was just meh. Bed was a bit hard and parking slightly inconvenient because you have to scan your room key each time you leave or enter the parking lot. Biggest complaint was the “Boeing engine” style air conditioning units. Thermostat is on the wall but A\C comes out of the dreaded package terminal unit. Loud and cycled on and off throughout the night.

A descent hotel, we only stayed one night. The room didn’t have a sealing light which made it very dark in the room. The carpet was good, it didn’t feel as filthy as the other hotels we’ve been to. But still need to be renovated, very outdated furniture.

When we got there, we realized that Hotels.com made a mistake and booked us for a one-room king bed with a pullout sofa bed when we booked a two-room suite. We went down to the front desk to remedy the situation only to find that they had sold out of rooms due to the Beyoncé concert and a sporting event, so we couldn’t be switched to the room we booked. Avianna at the front desk was very apologetic and offered a partial refund since the room we booked was a higher price than the room we had to stay in. I considered the matter resolved at that point, but she made a point the next day to move us to the room we initially booked if we still wanted it. We declined the offer but appreciate the gesture. Avianna’s customer service is what turned the visit from a 3-star to a 5-star visit. Thank you for making the experience as pleasant as possible, Avianna. Reasons to book 1. It’s an older hotel, but it’s clean 2. All of the staff are very friendly 3. It’s close to the Galleria Mall and has easy freeway access 4. They have security that monitors the parking lot, and you have to have a key card to get in and out of the parking lot. I felt safe. 5. They offer free breakfast, a 5p meal, and alcoholic beverages if you are on a budget.

Delicious complimentary breakfast and complimentary mini-dinner with drinks; friendly, efficient service at front desk and attentive, thorough housekeeping; safe and secure parking; truly wonderful stay!

The hotel was maintained well. I only had an issue with the night front desk person told me to come downstairs to get a plunger for my toilet. A nice place like this doesn't have a night maintenance person?

I booked from Dec. 25 to Dec. 30, messaged the Hotel that I was checking in early morning of Dec. 26, but they charged me and cancelled my reservation, when I arrived the lady in the front desk with a poor attitude did not even tried to help or search any solution, lost my money, my reservation, and coming from a long flight went to another Hotel nearby where treated A LOT BETTTER. Bad hotel and poor attention !!!!!

The staff was amazing and extremely helpful!! The hotel is clean, well maintained and housekeeping came everyday. They offer a free breakfast and dinner to their guests of the hotel. I would definitely stay again!!

Kick back was nice - popcorn smelled great - room nice and cold when I got in. Clerk that checked me in and out was great! Waffles at breakfast were soggy and my raisin toast disappeared. Biscuits surprisingly good but barely held together. Sausage was pale gray instead of brown. All in all very good and I will stay here again.

A great stay in a great part of town. The front desk staff is awesome!!!

Everyone from front desk both ladies to kitchen workers and bartender were outstanding! It was such a pleasure to stay there!

We had such an amazing experience with this hotel . Super friendly staff , Marian from front desk had such a positive attitude and was super quick checking us in . Have not had a great experience here in The US in a long time . Food was also excellent. Breakfast and happy hour at 5:30 pm every day .

The stay was great. Hotel staff extremely pleasant and friendly. I was assisted with a reservation error by management and was greatly appreciative for his help. Will definitely be back to this Hotel.

Clean, nice hotel in a convenient location on Loop 610 near the Galleria. There is secured parking so I felt safe in the parking lot by myself. The staff members were friendly and the free breakfast buffet had a lot of options.

Close to lots of places

Great location and price

Location is easily accessible from the freeway and parking is a breeze. Beds are comfy and rooms are clean, friendly staff was a highlight. Only downside, freeway traffic noise was very noticable, lite sleepers beware.

I’ve never had such a hard time getting in or out of hotel because of being right on 610 highway in Houston

room is clean and staff are nice, location is super

Great location . Great stay . Our son played at the Astros stadium and we stayed and it was an easy drive. Great breakfast. Will stay here again next year

Have stayed at this hotel, many many times while in the Houston area for business and pleasure. It is conveniently located next to the Galleria area, which makes it easy to get to many of the fine restaurants.

Loved our stay. The front desk was friendly and informative about the area. The hotel was clean and in a good location for us.

This is a great property in close proximity to everything.

The room was decent. Beds were comfortable. The food at Happy Hour and the breakfast were mediocre. I have stayed at other Drury Inns and Suites where the food was much better. I will not be staying at this Drury Inn for an upcoming trip in January

Delicious complimentary breakfast and complimentary mini-dinner with drinks; friendly, efficient service at front desk and attentive, thorough housekeeping; safe and secure parking; truly wonderful stay!

The hotel was clean, the parking lot is private with a keycard for entrance and exit. Amazing food free breakfast and free dinner. Love the two free alcoholic drinks per night. The receptionist was very informative and very nice.

Excellent breakfast, dinner, and snacks!

I enjoyed the friendliness of the staff. I was amazed that they didn’t offer just breakfast but also dinner and happy hour drinks! Breakfast could change a bit they offer same thing everyday (I was there for 5 days) dinner they changed it up a bit.

staying here was the best decision I made for my family and I! they served breakfast, they served popcorn for a “snack” at 4pm, then they served dinner that was also included and you got 3 alcohol drinks of course 21+. it was great!

Kick back was nice - popcorn smelled great - room nice and cold when I got in. Clerk that checked me in and out was great! Waffles at breakfast were soggy and my raisin toast disappeared. Biscuits surprisingly good but barely held together. Sausage was pale gray instead of brown. All in all very good and I will stay here again.

An amazing hotel for staying close to Downtown Houston. Well, the cherry on the cake is the free breakfast and dinner. Dinner includes free drinks too - 3 free cocktails. Rooms are clean, and all amenities are good. The staff is very friendly.

Have to besides cleanliness & comfort, loved the evening food & wine that were gratis. This was a surprise!

Friendly staff. I was positive surprise about there free afternoon snacks, fountain soda. Dinner was also good, ok it’s not 8 course, but meat balls, hotdogs, nachos and pop corn 3 drinks on the house or all the soda you can handle. Free parking in a big city, 2 meals included in your stay. Don’t think you can get it better anywhere else