Park Grand Mayfair

Perfect for our BST Hyde Park event, very short walk to and from event. Lovely and friendly reception staff who also arranged early check in. I would definitely book again

Perfect location, staff very friendly and obliging. Complimentary fruit and water in room as well as at Reception, also marshmallows/dates and chocolate mints should you want! Arrived early, room not ready, left our bags and on our return they had been taken to our room

Absolutely spot on - bags stored early and taken to our room for us. Reception with fresh fruit/chocolates etc for guests. Breakfast fabulous choice and offer of eggs cooked differently/omelettes. Ladies in catering so attentive. Absolutely fabulous gem of a hotel - will definitely go back.

Excellent location, nice rooms, helpful staff, but limited room service

Typical small london room, but clean and adequately comfortable bed. Pictures of room (Club Room) look deceiving, or at least I did not get the type of room I ordered. The staff was excellent and very helpful and courteous. They get a 5 star A plus rating. I was a sole traveler annd stayed only one night and room was barely adequate in size.I could not imagine the difficulty for two people for a more extended stay. Hotel lacked amenities except for a small breakfast room, although there was free bottled water in the room. Again, the staff was excellent and must be commended for their services.

The Park Grand Marble Arch Hotel was very conveniently located and very good value compared with other hotels nearby. The staff were very friendly and helpful, fresh fruit was available at reception and in my room, and everything was provided for a comfortable overnight stay in central London.

Let’s clear up one thing now, this is not a 5* hotel but was awarded a 5* rating by the AA as a B&B. Yes there is a restaurant - the only one where breakfast is served. That’s it. Room service - doesn’t exist, that’s for cleaning services only. The rooms are very, very small but comfortable enough. The carpets do let the place down as they are rather old and worn but that aside, the staff are nice and helpful. If you want a convenient place to stay adjacent to Marble Arch and Oxford St, than you will be very pleased but be prepared to pay a price for this.

Very quiet area near Marylebone and Oxford street for shopping . Staff were lovely. We were offered a glass of fiz on arrival . The lobby area offered fresh strawberries and bottled water . Although we were too early to check in a coffee was offered in the dining room which was very kind. Room was small, but suited our stay perfectly. Would recommend this hotel

There is no restaurant There is no Room service We did not have a deluxe double room despite it was booked and confirmed moths ago and i notified them we would be late checking in. I have given the gotel chance to respond but honesty i dont think they care. The staff were good e

We were allowed to check in early and leave our bags with reception, which was very helpful. Similarly, that allowed us to leave our bags after check out. It made shopping so much easier. Whilst it might have been nice to get a drink in the hotel bar after the event we went to, they don’t have this facility. Other than that it was a lovely stay. Would recommend going to a local shop before heading back to the hotel if another guest found themselves in the same position.

I just like the location. Other than that, I regret staying there. Washroom is dirty, dirty kitchen sink and under the sink, utensils not washed properly, and lots hair on floor/not mopped well and dusty. I should have taken photos as soon as I came in. The owner needs to talk to the cleaner or check after cleaning.

This was a horrible experience. A terrible room, dirty covers, and poorly cleaned. Very small room, with a View to taped and sealed windows 1.5 meters away. The floor and wall by the windows were very wet and pretty unhealty to look at and to step un. I made sure to document everything. If this was a cheap room, a hostel or something worse, I could accept it, but I paid almost 6000 danish kroner for two nights without breakfast. And now a few weeks after my stay they withdraw almost 400 danish kroner extra .. maybe because the mini fridge didnt work.

The room was falling apart. The shower knob was coming off, tiles were missing, things didn’t work, the carpet felt gross and our sheets were stained. Wouldn’t recommend

The entrance to the hotel was nice. Reception staff were pleasant. When we walked in the room it smelled of cigarette smoke with air freshener over the top. The room itself was clean but quite small. Fine for 1 night but not a longer stay. The bathroom however was quite disgusting and in much need of renovation. Loose floor tiles and wall tiles. The shower cubicle obviously leaks and there has been some awful silicon work done to try and fix it. Dirty marks and limescale everywhere, which is pretty obvious in a black and silver room. The wooden vanity unity was all corroded where water has ingressed over time. All of this resulted in a very strong mouldy mildew smell that was quite overpowering. Even with the door shut i could still smell it whilst laying in bed. We didn't want to use the shower because it was so gross. Very unexpected for £210 a night. Disappointed and wouldn't stay again.

Lovely hotel, very clean and rooms were a great size. Room was ready early for check in and service at reception was great. Plenty of clean towels provided in the room and Elemis toiletries. Very reasonably priced and great location. Would definitely stay again when we come to London next.

Stayed one night. Can’t fault the staff. All were friendly, welcoming, and attentive. The problem is with the hotel itself. My room stank of cigarettes and when I spoke to the reception they said they knew about it and a previous guest had been smoking in a neighbouring room, and that unfortunately there were no alternative rooms available. So I put up with it. However, i noticed the smell intensified over the duration of my stay and was worse in the bathroom, especially in the morning. I suspect the smoke is being brought in from a smoking area outside via ventilation. I was given a ground floor room and immediately outside the window is a narrow alley with residential houses on it. Sound insulation is incredibly poor so i could hear residents coming and going and their conversations very clearly and at all hours. I could also hear guests in the next room riffling through their bags, and every word of their conversation. And more. The walls are wafer thin. I didn’t sleep well as a result. The positives are that the bed and pillows were very comfortable and the shower was fantastic. And again, staff were great. Its just the building itself has significant flaws preventing it from being a great place to stay.

Really enjoyed our stay here the hotel is amazing so clean, modern and fresh and see defo 5star ratings

Great little hotel in the heart of London, everything is pretty much in walking distance. Clean rooms and kind staff memebers. Really recommend the breakfast here.

Clean, good location. Staff pleasant

Fantastic welcome on arrival. Staff were exceptional, friendly, welcoming and professional. Hotel reception was clean and lovely decor. Bedroom was large, clean and plenty of room. The only downside was the bathroom was slightly tired around the edges and I thought the shower tray was going to overflow due to the slow drainage of the water. Loved our short stay. Perfect location and will definitely be back.

Staff and cleanliness upon arrival was great, couldn’t fault the staff they were lovely, We booked the deluxe double room, which we got a room in the basement with no functioning window to get any air it was very small, I’m no good with small areas was very claustrophobic, none of the pictures show rooms without windows so didn’t think this would be a problem. asked if we can move they moved us to a slightly bigger room, don’t think it was great value for money but is in a great location. Rooms are definitely not sound proof could hear all of the convos from next door especially in early hours of the morning, breakfast was great we couldn’t fault this, overall hotel is good staff are lovely but just a lot of money for the type of rooms we were given.

Not a 4 star! Property is in a great area just off Marble Arch, reception area is nice and the staff are helpful however the single rooms on the lower ground floor are grim! Damp cold and windowless, very unpleasant to sleep in

どこにでもアクセスしやすい立地ながら、喧騒から少し離れたエリアにあり、ハイドパークも近く、とても便利でした。スタッフもとても親切で上品で、ホテルの雰囲気もとても良かったです。 ただ、私が割り当てられたお部屋は、日本のビジネスホテルより狭く、スーツケースを広げると歩くところがなくなるような狭さで、隣のお部屋の音も響くなど、お部屋の中で過ごすのが快適ではなかったのがお値段の割に少し残念でした。

Single room with a single bed is extremely small. On the websites wrong size is displayed.

Fantastic hotel in a great location for restaurants, Oxford St shopping and Hyde Park. Our room was spacious, comfortable and clean and the breakfast selection was plentiful with freshly cooked eggs to order. But the cherry on the cake is the staff, Galina in particular really went out of her way to make our stay memorable. She's so helpful and cheerful, and asset to any establishment.

Stayed one night. Can’t fault the staff. All were friendly, welcoming, and attentive. The problem is with the hotel itself. My room stank of cigarettes and when I spoke to the reception they said they knew about it and a previous guest had been smoking in a neighbouring room, and that unfortunately there were no alternative rooms available. So I put up with it. However, i noticed the smell intensified over the duration of my stay and was worse in the bathroom, especially in the morning. I suspect the smoke is being brought in from a smoking area outside via ventilation. I was given a ground floor room and immediately outside the window is a narrow alley with residential houses on it. Sound insulation is incredibly poor so i could hear residents coming and going and their conversations very clearly and at all hours. I could also hear guests in the next room riffling through their bags, and every word of their conversation. And more. The walls are wafer thin. I didn’t sleep well as a result. The positives are that the bed and pillows were very comfortable and the shower was fantastic. And again, staff were great. Its just the building itself has significant flaws preventing it from being a great place to stay.

Typical small london room, but clean and adequately comfortable bed. Pictures of room (Club Room) look deceiving, or at least I did not get the type of room I ordered. The staff was excellent and very helpful and courteous. They get a 5 star A plus rating. I was a sole traveler annd stayed only one night and room was barely adequate in size.I could not imagine the difficulty for two people for a more extended stay. Hotel lacked amenities except for a small breakfast room, although there was free bottled water in the room. Again, the staff was excellent and must be commended for their services.

Ok for the money…minute room.

Room was very dark with little natural light and service was ok, but that was it.

I liked the openness of the hotel and the furnishings. The extra tea/coffee and cold water tap are an excellent idea too. I would like to mention that our room was adequate for one night but for 3 people it would have been too small for a longer stay with the sofa bed pulled out to accommodate the 3rd person.

L’hôtel a décidé, pour des raisons de sur booking, de nous envoyer dans un autre hôtel d’une catégorie inférieure, en nous prévenant le jour même à 11h25! Le deuxième hôtel avait préparé pour nous une chambre au sous-sol, que j’ai refusé. Puis une seconde chambre minuscule dans laquelle le lit prenait toute la place de la chambre d’un mur à l’autre de sorte que le client qui dort du côté de la fenêtre doit passer au dessus de l’autre pour aller vers la minuscule salle de bains. J’ai refusé cette seconde option. Heureusement que Amira, le manager de l’hôtel Inhabit nous a trouvé un troisième hôtel où la chambre répondait parfaitement à nos attentes. Par contre, honte à l’hôtel Park Hrand Marble Arch pour leur attitude!

Perfect for our BST Hyde Park event, very short walk to and from event. Lovely and friendly reception staff who also arranged early check in. I would definitely book again

A very good hotel in a great location. All of the staff on reception were brilliant - responsive, kind and helpful. The room was very nice, everything one would need. Highly recommended.

They allow my booking to go through and on arrival at reception, they outsource it to a different hotel of inferior quality with the excuse that there is maintenance issues. This hotel should be removed from Expedia immediately.

The hotel was in great proximity for our needs and very clean although reception staff seemed a little aloof and somewhat unfriendly.

Fantastic hotel in a great location for restaurants, Oxford St shopping and Hyde Park. Our room was spacious, comfortable and clean and the breakfast selection was plentiful with freshly cooked eggs to order. But the cherry on the cake is the staff, Galina in particular really went out of her way to make our stay memorable. She's so helpful and cheerful, and asset to any establishment.

Perfect staff. Made us feel like millionaires.

Outstanding staff supporting reception and breakfast - the chef delivers the best omelette ever!

Number of issues, room did not reflect images on website, very small with no room to move around. air con not working and even after reporting it, never got a follow up call. Fridge not plugged in so took time to get to temp which due to weather, should have been on at arrival. Breakfast good

We were allowed to check in early and leave our bags with reception, which was very helpful. Similarly, that allowed us to leave our bags after check out. It made shopping so much easier. Whilst it might have been nice to get a drink in the hotel bar after the event we went to, they don’t have this facility. Other than that it was a lovely stay. Would recommend going to a local shop before heading back to the hotel if another guest found themselves in the same position.

Perfect for our BST Hyde Park event, very short walk to and from event. Lovely and friendly reception staff who also arranged early check in. I would definitely book again

The room was immaculate, quiet, and comfortable. The staff was always smiling and quick to offer assistance. 2 blocks to subway and bus stops was lovely. We would stay there again.

Fabulous location near Marble Arch. Close to great restaurants, shopping, and Hyde Park.

どこにでもアクセスしやすい立地ながら、喧騒から少し離れたエリアにあり、ハイドパークも近く、とても便利でした。スタッフもとても親切で上品で、ホテルの雰囲気もとても良かったです。 ただ、私が割り当てられたお部屋は、日本のビジネスホテルより狭く、スーツケースを広げると歩くところがなくなるような狭さで、隣のお部屋の音も響くなど、お部屋の中で過ごすのが快適ではなかったのがお値段の割に少し残念でした。

Fantastic hotel in a great location for restaurants, Oxford St shopping and Hyde Park. Our room was spacious, comfortable and clean and the breakfast selection was plentiful with freshly cooked eggs to order. But the cherry on the cake is the staff, Galina in particular really went out of her way to make our stay memorable. She's so helpful and cheerful, and asset to any establishment.

Very nice hotel. A bit on the pricy side, but that's probably just London prices. Great location five minutes from Hyde Park and Marble Arch Tube Station. The staff were all lovely too.

Perfect location.

Great location

Nice stay for 2 nights. Very convenient location .

Fantastic welcome on arrival. Staff were exceptional, friendly, welcoming and professional. Hotel reception was clean and lovely decor. Bedroom was large, clean and plenty of room. The only downside was the bathroom was slightly tired around the edges and I thought the shower tray was going to overflow due to the slow drainage of the water. Loved our short stay. Perfect location and will definitely be back.

Absolutely spot on - bags stored early and taken to our room for us. Reception with fresh fruit/chocolates etc for guests. Breakfast fabulous choice and offer of eggs cooked differently/omelettes. Ladies in catering so attentive. Absolutely fabulous gem of a hotel - will definitely go back.

Fantastic hotel in a great location for restaurants, Oxford St shopping and Hyde Park. Our room was spacious, comfortable and clean and the breakfast selection was plentiful with freshly cooked eggs to order. But the cherry on the cake is the staff, Galina in particular really went out of her way to make our stay memorable. She's so helpful and cheerful, and asset to any establishment.

Overall a lovely stay. Warm and friendly reception staff, hotel in a great location. Breakfast let things down as although there was a great selection, it was cold. We even tried at 7:30 when it opened but alas the hot food was tepid at best.

It needed to be hotter

Perfect location and a really good breakfast. Nice staff and cozy room.

Very nice little hotel. Amazing breakfast, and super friendly and helpfull staff Great location

Always stay in Montcalm hotels in London and this is by far the worst we have ever visited. Calling our room a box room would be optimistic, more like a prison cell in a basement. Everything is branded as ‘The Montcalm Marble Arch’ which is actually a lie as this is the much better sister hotel across the road that we have previously stayed in. The room is the width of the tiny, uncomfortable double bed that has less than a foot either side to get out of and the room smelt awful of damp. I immediately raised my concerns with reception upon check in and requested another room, however was told there was nothing they could do. No fridge or robes in room as advertised, and full breakfast was cold and napkins on table dirty. I don’t understand how this place can be affiliated with the Montcalm name that we have trusted for years. No more than a dated, 2* hotel and the photos advertised when booking are clearly of the other hotels within the brand. Highly highly disappointed, please spend your money elsewhere and don’t let this place spoil your London trip like it did ours.

Let’s clear up one thing now, this is not a 5* hotel but was awarded a 5* rating by the AA as a B&B. Yes there is a restaurant - the only one where breakfast is served. That’s it. Room service - doesn’t exist, that’s for cleaning services only. The rooms are very, very small but comfortable enough. The carpets do let the place down as they are rather old and worn but that aside, the staff are nice and helpful. If you want a convenient place to stay adjacent to Marble Arch and Oxford St, than you will be very pleased but be prepared to pay a price for this.

There is no restaurant There is no Room service We did not have a deluxe double room despite it was booked and confirmed moths ago and i notified them we would be late checking in. I have given the gotel chance to respond but honesty i dont think they care. The staff were good e

Outstanding staff supporting reception and breakfast - the chef delivers the best omelette ever!