Hotel 71 by Preferred Hotels & Resorts

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Clean room and good customer support

Great location, clean room, lovely boutique hotel

Beautiful clean common areas and room, quiet. Professional and kind staff all around.

the room was not reachable by elevator but by 4 flights of narrow stairs, this should have been mentioned on the website as I have mobility issues, it was a challenge everytime I left the room. Furniture in room is old and battered looking, broken drawer in cupboard by the couch, bed was a mattress on 2 box springs with a headboard, was quite low to the ground, no closet but a pipe from the ceiling where you could hang clothes ( for extended stays not acceptable ). During power outage ( 4 hours ) staff did not bother to check to see if we were okay, nor did they bother to give info ( even a note under the door would have been helpful ) as phones and elevators were not working, nor was there any heat in minus 18 degree weather. My husband ( 66 ) had to walk down 11 flights of stairs to see what was going on and only received a very curt response … crisis management therefore not up to par. Staff in general ( except for the restaurant which was very good ), were very cool, a smile and a bonjour when whenever we came and went would have done wonders. The whole experience just not acceptable for a 4 * plus hotel where we paid close to $5000 for the week.