Is parking available at the hotel?

Parking is available on-site at the hotel. Valet parking is offered at a fee of USD 58.00 per day. Electric car charging stations are also available.

What breakfast options are available?

Cooked-to-order breakfasts are available for a fee, approximately USD 10 to 25 per person. Breakfast is served on weekdays from 7:00 AM to 11:00 AM and on weekends from 7:00 AM to noon.

Does the hotel allow pets?

The hotel allows pets in specific rooms only, with a maximum fee of USD 50.00 per pet, per night. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in is from 3:00 PM until 11:59 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features are available at the hotel?

The hotel offers limited wheelchair accessibility. It features step-free entrances and some wheelchair-accessible facilities, including the registration desk and public areas.

Where is the hotel located in relation to local attractions?

The hotel is centrally located in New Orleans, just a 5-minute walk from Canal Street and Caesars New Orleans Casino. It is 0.4 miles from Bourbon Street and 0.6 miles from the Ernest N. Morial Convention Center.

What are the hotel's policies regarding children?

Children 13 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

The Westin New Orleans: Comfort in the Heart of the City

Average nightly price at The Westin New Orleans by month, last 12 months (USD)
Month	Average price
January	US$192
February	US$285
March	US$259
April	US$272
May	US$226
June	US$193
July	US$162
August	US$134
September	US$217
October	US$269
November	US$231
December	US$191

What guests think

At The Westin New Orleans, travelers highlight a central, walkable location by the river, big views from the lobby and rooms, comfortable beds, and notably friendly staff, while recurring concerns include pricey parking/destination fees, train noise, and uneven housekeeping.

Many guests enjoy the Observatory 11 bar and breakfast, though on-site dining choices beyond the bar are limited and prices add up. Direct access to Canal Place is convenient, but using multiple elevators and the lack of a pool are minor drawbacks for some. Best for visitors prioritizing easy access to attractions over resort-style amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Observatory 11 is a popular lobby bar with sweeping river views, and the hotel connects directly to Canal Place. Parking is valet/garage and often pricey, there’s no pool, and guests must switch elevators to reach rooms.

Related guest reviews

10

nia

17 Jul 2025

·

Stayed 2 nights

I traveled solo. This hotel met all my needs. The location is perfect for relaxing and close enough to walkable activities as well The staff is professional and accommodating.i felt safe and comfortable. This will be my go to hotel for a new Orleans vacation. Oh the gym and observation deck is spectacular.

8

Sonnya

30 Dec 2024

·

Stayed 8 nights

The doors in the room, are not completely sealed so yoy can hear everything and everyone whose talking in the hallways. One night we had to contact the front desk because the housekeeping ladies were shouting and slamming doors at 11:00 pm while they were cleaning some rooms ( at that hour!) and we were trying to sleep. Every morning they would start talking, shouting and slamming doors very early and wake everyone. A few times we had to go to the hallway and kindly ask them to lower their voices. So definitely, the room doors are a problem. The hotel doesn't have a pool or a restaurant. The only "restaurant" they have opens just for breakfast so if you want to have a nice dinner, you must go out. They do have a few things to eat at the bar area and in room dining but no restaurant. The front desk staff was really friendly and helpful, as were the concierge ladies. The view from the lobby (which is in level 11) was beautiful. Overall the hotel is nice, it's very well located, near great restaurants and shops.

8

Sodora

8 May 2025

·

Stayed 3 nights

I liked the location; but I did not like the shifting on the elevators you have the entrance, then you must go to the 11th floor to check in and after that you need to take a different elevator to get to the rooms.

8

Lashawnda

18 Apr 2025

·

Stayed 3 nights

Parking Should Be Free During Your Stay. $58 A Day Is Kind Of Ridiculous

10

Quynh

27 Dec 2024

·

Stayed 1 night

The lobby view is amazing. Dislike: not enough convenient electrical outlets.

6

Cyril E

19 Aug 2025

·

Stayed 3 nights

The garage is very dirty and absolutely needs cleaning. Too dirty for such a quality hotel. I also did not like the "hidden" resort fees and the garage fee, both of which were excessive as was the breakfast charge. Hotel and room were very nice and clean though, but although I booked and paid at reservation, I ended up paying almost $260 more.

10

Victor

2 Dec 2024

·

Stayed 2 nights

Having a third party Parking facility which wasn’t always like this before because when we come to New Orleans, we always reside at Westin without being concerned having to spend over $60/day on parking.

10

Anthony

13 Jan 2025

·

Stayed 3 nights

Located near everything which is walking distance plus the trolley is right outside for those who dont want to walk and the hotel gave us free passes to ride

8

Zrelecia

4 Jun 2025

·

Stayed 4 nights

We loved this property! It was nicely centrally located and the staff was amazing and professional. The only draw back was there was no microwave in the room and no pool, other than that the food and staff was great!

10

Roger

8 Sept 2025

·

Stayed 1 night

what a view of the river looking south down the Miss. and across from algeirs point. room had the same view. New Orleans is one of my favorite places. The people at check in ( car entrance), the actual check in on 11th floor, bell hops all were really friendly and helpful. Adjacent to the French quarter. Walking distance to Jackson square which is in the middle of the quarter. bar near the checkin counter is a great location. It is located above a great shopping area in the building. Mostly high end places. across Canal St. from the Casino, right near the aquarium and the walk along the riverfront. Great location.

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Cleanliness

Many guests find The Westin New Orleans clean, but housekeeping is inconsistent, with missed service, lingering odors, or leftover items noted in some stays.

Related guest reviews

6

frank

26 Feb 2025

·

Stayed 4 nights

Great area to be around and definitely walkable to many places in the French Quarter. Bars and food around the area was enjoyable! The 3 star rating is solely based off of the service we received during our stay from Thursday to Monday. I’m extremely easy going and RARELY complain but the service was lacking compared to everywhere I’ve been. It took us 3 phone calls in 20 minute increments for extra towels. A whole hour for towels. Called the next day because we needed more toilet paper and notified the front that we would like housekeeping done. Came back at night after being out all day to our room in the same state as how we left it. Thankfully, they came back the next morning to clean our room as we left to get breakfast. There are more things to list but I rather not. Would I come back again? I’d consider it because we may have just gotten unlucky with the service. Extra towels, toilet paper, water bottles, and housekeeping should not take 2-3 phone calls while waiting 30 minutes. Housekeeping is understandable but even then we had to wait the next day for them to clean our room because they forgot.

10

Marisela

25 Aug 2025

·

Stayed 2 nights

The views and the convenience were great. The rooms and floors in general didn’t look or smell clean.

10

Carmella

23 Nov 2025

·

Stayed 1 night

Beautiful hotel, very clean, friendly staff.

6

Brittni

30 Jun 2025

·

Stayed 3 nights

The location was great as well as the front desk and concierge services. I expected the Westin rooms to be more clean.

10

Sheneak

19 Jul 2025

·

Stayed 4 nights

Pleasant and convenient place to stay. Staff were amazing. Housekeeping could do better.

8

Thomas

8 Sept 2025

·

Stayed 2 nights

Room had an odor but overall nice hotel.

8

Rebecca

20 Jul 2025

·

Stayed 3 nights

Overall, I’d stay here again. The location is top notch and easy to walk everywhere. The resort fee is actually well worth it if you use it. The beds were as comfortable as ever and the view from my room was amazing. The only thing I hoped for was for more detailed cleaning. There was hair and a gum wrapper (not mine) that were there on day one that was still there upon leaving 4 days later.

2

venkata

1 Jan 2025

·

Stayed 4 nights

Room cleanliness was horrible as I was checked in with the room which was not cleaned and day two the room was not cleaned at all

8

Melany

2 Jun 2025

·

Stayed 3 nights

Stay and staff was great only complaint is that the room we were assigned had a constant buzzing sound from next door and lasted the entire 4 days that we were there. Also some of the walls had brown stains and the rags to bathe had other human hair on it which was not ours. Other than that it was great and I would stay again.

10

Mauricio

2 Jul 2025

·

Stayed 3 nights

Great hotel and very clean

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Rooms

Rooms are spacious with comfortable beds and strong Mississippi River or city views. Some guests report noise from trains and hallway doors and occasional maintenance issues such as overly hot water or a slightly worn feel.

Related guest reviews

10

Sheree

21 Nov 2025

·

Stayed 1 night

Great location and great view of the river and city. Convenient location. Big room with comfortable bed and large bathroom. Friendly staff. Parking by valet was easy but expensive

10

Ashley

3 Aug 2025

·

Stayed 1 night

Loved this stay! Room was big, shower was amazing & the bed was so comfortable.

8

Lacy S

25 Jul 2025

·

Stayed 4 nights

My fiancée and I stay in your hotel over the weekend. The room was clean and comfortable. Our room is located on the 21st floor which was extremely noisy around midnight. That would be my complaint. We'll most definitely return on our next visit.

4

Ana

21 Apr 2025

·

Stayed 2 nights

Very basic for the price. Noise level is remarkable. Guest doors slam with a bang. There is a cargo train deport right next to the hotel. For reasons unknown trains pass only at night or early in the morning, apparently including weekends. And for some reason blow their horns with a great might. To remedy the situation, the hotel provides guests with foam earplugs rather than installing soundproof windows.

4

Brian Roger

22 Jun 2025

·

Stayed 5 nights

This is a nice hotel overall and very conveniently located. Unfortunately, we dealt with severe water temperature issues most of the week we were there. The water was scalding hot coming out of both taps of the sink and out of the shower. The hotel had us change rooms twice, moving us up to higher and higher floors where there were less temperature issues. They knew there was a problem with the water temperature on lower floors but they still checked us into those lower rooms. To be fair and transparent, they refunded us one night for the inconvenience, but it was extremely frustrating to learn they knew the lower floors had water temperature issues and still placed us there. My son and wife were both almost burned because of the temperature issues.

6

Capria

24 Jun 2025

·

Stayed 1 night

There was no cold water. The water was extremely hot. We called engineering and they said that was supposed to be fixed. It was not. We were there for a funeral so we couldn’t wait for them to fix it. I am a RN and this could have been extremely dangerous for a diabetic. The water was scalding hot.

10

Mary Jane

29 Mar 2025

·

Stayed 4 nights

Nice property. Could use a bit of updating. Rooms are a bit worn. Staff was friendly and helpful. Good location. Easy to walk thru the French Quarter.

10

David

13 Jun 2025

·

Stayed 3 nights

Fantastic stay. Super clean and comfy. Quiet (except for the occasional train, but we got used to it quickly). Service was exceptional from checkin to cleaning to food/drink service.

10

Rachael

19 Jan 2025

·

Stayed 2 nights

An excellent hotel with an expansive view of the Mississippi River. There was a bit of noise, primarily from the doors of other rooms. I wish the doors had dampeners on them. Otherwise this was a most enjoyable stay. The staff were very friendly and helpful, which I appreciated. The AC was very quiet and effective.

10

Roger

8 Sept 2025

·

Stayed 1 night

what a view of the river looking south down the Miss. and across from algeirs point. room had the same view. New Orleans is one of my favorite places. The people at check in ( car entrance), the actual check in on 11th floor, bell hops all were really friendly and helpful. Adjacent to the French quarter. Walking distance to Jackson square which is in the middle of the quarter. bar near the checkin counter is a great location. It is located above a great shopping area in the building. Mostly high end places. across Canal St. from the Casino, right near the aquarium and the walk along the riverfront. Great location.

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Service

Service is widely described as friendly and helpful, with staff and concierge often going above and beyond. Reports of slow responses, valet or billing problems, and a few negative interactions also appear.

Related guest reviews

10

Pamella

29 Jul 2025

·

Stayed 3 nights

The staff was very friendly and the customer service was great.

2

MARCELLINA

23 Sept 2025

·

Stayed 4 nights

It is over a week now and i am still waiting for the call and or acknowledgement from the management after very rude service and racial profiling at the observatory bar. Even at check out the problem was not acknowledged. Safe to say this is not a very safe or welcoming environment for all and sone of the staff are vile. In my case it would be a lady named Brenda. I was given an address to email by a nonchalant front desk staff named Elvie, she provided the staff members name. Unsure if it is even correct. I called Expedia after the encounter as i had zero confidence in the respinse. Expedia was provided with a new address and reassurance that someone in the management team would check in on me. I sent the email to the new address. Still waiting.

10

Tyler

17 Aug 2025

·

Stayed 1 night

Beautiful property! Excellent service the concierge Roxy gave us excellent recommendations and was so kind!

10

Lyn

8 Jul 2025

·

Stayed 3 nights

Loved the service and staff. Our flight was cancelled the day we were leaving and we had already checked out. I called to try and either get our room back for one more night or another room instead of changing hotels. The Westin staff was wonderful and we came back from the airport to our same room for the night . No problems, no issues. Thank you sooooo much!! Would stay at the Westin again for sure.

4

Amira

8 Aug 2025

·

Stayed 4 nights

I was billed twice for my room. My funds weren’t returned until after my trip. A benefit was mention on behalf of the hotel to return one day in full. As of today that has not happened. This whole experience was poor.

10

Mark Steven

11 Apr 2025

·

Stayed 3 nights

The customer service team at the Westin New Orleans were all top notch - those really standing out were Kay, Robert and concierge Daisy! They made my trip perfection! Thank you all.

8

Shaun

15 Nov 2025

·

Stayed 1 night

The room was excellent, my issue was the day of my check out I went down to eat breakfast came back to my room and my key was deactivated. I went to the desk had my key reativated as check out wasn't untill 12, went back to my room and the key still didn't work. Waited 7 minutes for s4curity to come up check my ID only to tell me that I wasnt the person listed for that room. Security entered the room where all of my belongings were including my law enforcement credentials and proceed to tell me I should have locked it up. Then Security calls the main desk for them to tell him that I was listed to be in that room. No apology for the issue. I have stayed a several Westin before and this is unacceptable.

8

Tameka

25 Aug 2025

·

Stayed 2 nights

VALET WAS A MESS BUT THE REST OF THE HOTEL WAS AWESOME

10

Darlene

1 Sept 2025

·

Stayed 1 night

Van at check-in was super friendly and the concierge lady was super nice too!

10

Henry

10 Sept 2025

·

Stayed 2 nights

It was an excellent trip. The Staff was very friendly, helpful and very professional. They truly exceeded our expectations. I would definitely recommend this property to my friends and family, and I already have !!

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Location

Central and walkable to the French Quarter, Jackson Square, the riverfront, the streetcar, and the casino. A few guests noted train noise and said the immediate area can feel run down.

Related guest reviews

10

Sheree

21 Nov 2025

·

Stayed 1 night

Great location and great view of the river and city. Convenient location. Big room with comfortable bed and large bathroom. Friendly staff. Parking by valet was easy but expensive

10

Ricardo

24 Aug 2025

·

Stayed 1 night

Nice hotel, close to bourbon street! But close to train tracks and therefore very trai loud horn during the night and early in the morning even on the 25th floor

10

dale

1 Sept 2025

·

Stayed 1 night

Fantastic well appointed. Best hotel to stay in New Orleans. Central location to everything. Walkable. Excellent staff and service.

8

Kevin

6 May 2025

·

Stayed 2 nights

Really perfect access point to Quarter and warehouse district with an unbeatable view of the River

8

Warren

31 Aug 2025

·

Stayed 1 night

The property is located in an area of New Orleans that is run down and dirty.

8

Nicole

3 Aug 2025

·

Stayed 3 nights

Convenient to restaurants and Bourbon Street and Jackson Square the Riverwalk, the aquarium everything is in walking distance. Just plan to pay for a parking garage or valet.

10

Philippe

6 Nov 2025

·

Stayed 1 night

Beautiful hotel, steps from Jackson Square and French Quarter.

10

Macie

15 May 2025

·

Stayed 2 nights

Close to upscale shopping. Walkable to lots of attractions.

8

Ina

12 May 2025

·

Stayed 2 nights

Clean and comfortable hotel. Great location!

10

Roger

8 Sept 2025

·

Stayed 1 night

what a view of the river looking south down the Miss. and across from algeirs point. room had the same view. New Orleans is one of my favorite places. The people at check in ( car entrance), the actual check in on 11th floor, bell hops all were really friendly and helpful. Adjacent to the French quarter. Walking distance to Jackson square which is in the middle of the quarter. bar near the checkin counter is a great location. It is located above a great shopping area in the building. Mostly high end places. across Canal St. from the Casino, right near the aquarium and the walk along the riverfront. Great location.

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AI-generated summary based on recent guest reviews

Dining

Guests praise the bar’s drinks and views and enjoy breakfast, but on-site options outside the bar are limited and prices can be high. Room service quality and hours are inconsistent.

Related guest reviews

6

Teresa

27 Nov 2024

·

Stayed 3 nights

The hotel is convenient and within walking distance of the French Quarter and Bourbon street. We could walk to all of the activities we wanted to do. The hotel has room service and says it goes until 11:00, however, we got back to the hotel one night and tried placing an online order at 10:30, it wouldn’t go through online. We went downstairs to order at the bar and by that time they said the kitchen was closed for food and we could only place a drink order. Our only option at that point was to get a few over priced snacks from the gift shop. It was a Sunday night so there were no options along our walking route back from the tour we had just finished. If they are going to cut off ordering of food at 10:30/10:45, they shouldn’t post that room service hours go until 11:00 pm. We also requested housekeeping services for the days we were there. They skipped over our room the second day we were there. While we didn’t leave the hotel room until 10:00, the housekeeping staff was doing the room across the hall when we left. The do not disturb sign was not on the door. We mostly wanted clean towels, which we had to call to the front desk to request.

8

Ameta

1 Sept 2025

·

Stayed 2 nights

Great property close to everything. Needs a full service restaurant onsite for lunch and dinner. Overall was a great stay.

10

Robin

24 Jun 2025

·

Stayed 1 night

The room was amazing and I loved the view. The food however was not to my liking.

8

Bob

30 Jun 2025

·

Stayed 2 nights

Great place to stay. Breakfast buffet outrageously expensive at $40!

8

Alfred

30 Dec 2024

·

Stayed 3 nights

It took forever to get seated for breakfast at the “Bistro on the Bend”, the only place to get breakfast in the hotel. Once seated, service was slow. However, the short order cook was excellent!

10

Jessica

19 Jun 2025

·

Stayed 4 nights

Great stay! Welcoming staff. Beautiful, big and clean rooms! We got upgraded to a river view on the 27th floor. Great AC!!! (NOLA weather in June is no joke) Yeah there is a resort/destination fee but from this they give you half of it as a daily credit to use at the observation bar. Great view of the river on the 11th floor. Bar has attentive staff and good food and drinks. Always stay here in NOLA!

10

CARISSA

4 Aug 2025

·

Stayed 2 nights

We thoroughly enjoyed our stay & all the amenities that were available to us. The food in the observatory was excellent & the drink list was great with a variety to choose from. Very relaxing experience all the way around.

10

CHRISTIE

3 Jul 2025

·

Stayed 1 night

Loved the complimentary drinks. Room service food was delicious.

6

Hayden

16 Oct 2025

·

Stayed 1 night

Rooms are nice and clean, good view from the lobby. Don’t order room service. Was given two “food vouchers” but apparently they don’t cover room service… okay. But then the actual breakfast food was inedible, complete waste of food and money.

10

Shinelle

12 Mar 2025

·

Stayed 1 night

Perfectly positioned to walk the French quarter. Highly recommend. The food options in this hotel could be better and more varied but overral, it was a great experience. Definitely on the pricey side though.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $200	2 $207	3 $208	4 $314	5 $431	6 $1,244	7 $1,244
8 $314	9 $242	10 $240	11 $288	12 $326	13	14 $437
15 $262	16 $272	17 $272	18 $272	19 $272	20 $353	21 $353
22 $187	23 $183	24 $166	25 $186	26 $205	27 $330	28 $330
29 $177	30 $222

Su	Mo	Tu	We	Th	Fr	Sa
		1 $317	2 $354	3 $1,257	4 $1,257	5 $460
6 $306	7 $250	8 $251	9 $353	10 $614	11 $1,257	12 $1,257
13 $587	14 $411	15 $230	16 $208	17 $208	18 $253	19 $253
20 $177	21 $208	22 $208	23 $187	24 $187	25 $253	26 $251
27 $197	28 $197	29 $208	30 $230	31 $413

The Westin New Orleans

Prices for The Westin New Orleans

Monthly average prices

About this property

Location

Room options

Superior Room, 2 Queen Beds, City View (Hearing Accessible)

Deluxe Room, 1 King Bed, River View

Suite, 1 King Bed, River View

Suite, 1 King Bed, City View

Traditional Room, 2 Queen Beds

Suite, 1 King Bed

Superior Room, 2 Queen Beds, City View

Superior Room, 1 King Bed, City View (Hearing Accessible)

Presidential Suite, 1 Bedroom, River View

Traditional Room, 1 King Bed (Mobility Hearing Accessible, Tub)

Premium Room, 2 Queen Beds, River View

Traditional Room, 1 King Bed

Superior Room, 1 King Bed, City View

Deluxe Room, 2 Queen Beds, River View

Premium Room, 1 King Bed, River View

Traditional Room, 2 Queen Beds (Mobility Hearing Accessible, Tub)

Guest reviews of The Westin New Orleans

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about The Westin New Orleans

Prices for upcoming dates