Name: Best Western Cy-Fair
Address: 20035 Northwest Fwy, Houston, Texas, United States of America, Houston, Texas, US
Price range: $59–$83 per night
Rating: 6.9

What guests think

Reviews of Best Western Cy-Fair describe an older property undergoing significant renovations, with frequent maintenance outages and a cash-only deposit policy, while feedback on cleanliness, staff attitude, and breakfast ranges widely from very positive to strongly negative.

Several reviews cite construction disruptions—broken or hot elevators, closed floors or pool, and stuffy common areas—and raise concerns about parking security in a rough surrounding area. On the positive side, some guests found clean rooms, friendly staff, and acceptable breakfast options. Service reliability is uneven, with reports of overbooking, late-night check-in cutoffs, and unclear refund or deposit policies. Expect a budget stay with notable tradeoffs while renovations continue.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Ongoing renovations led to frequent issues: broken or hot elevators, closed floors or pool, laundry out of order, and limited or insecure parking.

Related guest reviews

2

Jason

Jun 9, 2025

·

Stayed 1 night

Elevators didn't work. Washer out of order. Lobby, hallways and breakfast area smelled like weed 24/7. Cans of febreeze available on lobby counter and lounge but didn't help. No shampoo in room or lobby or housekeeping room.

6

Lenin

Jun 6, 2023

·

Property was good but parking was unsafe. It's a small space and before i parked my gut said it's not safe and it turned out to be so. Car parked next to us was broken in. Beware of parking, if you had to use this facility ensure nothing is left inside the car. I suppose the car next to us was broken in as there was a bag left inside the car and was visible from outside. I was lucky that our new car wasn't broken into.

4

SAIRA

Jan 1, 2025

·

Stayed 1 night

Whole 3 floor was closed for construction Noisy Breakfast was joke.

4

Joe

Jul 29, 2023

·

Stayed 1 night

Parts of the hotel was under construction and the lobby and breakfast areas were really hot. Car next door was doing donuts around the gas station. The room was at least cool, but had the 1980’s look. My son and I were super tired so luckily we slept ok.

4

Nicholas

Sep 18, 2023

·

Stayed 1 night

This hotel is being remodeled and there is lots of construction. The lobby/breakfast area did not have working AC and there was construction materials everywhere. Only one slow moving elevator was available. Room had already been “remodeled” but things we’re missing on the walls, bathroom door would not close, huge hole in bathroom wall was covered by paper and tape, room door had gap large enough to see in the hallway and under the door! Lots of homeless people were around the parking lot and adjacent convenience store. Skip this hotel!!

8

Iesha

Jul 1, 2025

·

Stayed 1 night

It was ok. The elevator didn’t work

8

Jermaine

Aug 18, 2025

·

Stayed 3 nights

Pool was closed whole time

2

Dennis

Nov 13, 2024

·

Stayed 3 nights

The place was under construction without telling us at time of booking. Breakfast was worst I've experienced. Elevator broke down with one of our group inside...a single, 80 yr old woman stuck inside it for 30 minutes! I'll never stay at a Hampton property again!!!

4

Bruce

Apr 19, 2024

·

Stayed 4 nights

Dark rooms not enough lights. TV had no signal most of the time. Water fountain in lobby broken. No wipes in work out room.

4

Stephanie

Oct 6, 2024

·

Stayed 2 nights

When I first got there they tried to charge my card again even though I had already paid online. The hotel was under construction in the lobby area, eating area, and the 3rd floor. Our air conditioner kept turning itself completely off throughout the night, like the unit completely shut off/down. The elevator stopped working while we were trying to use it so we took the stairs. So someone at the front desk said he had to go reset the elevator completely to see if it would work. Overall a horrible experience.

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Cleanliness

Cleanliness is mixed, with multiple reports of mold, odors, dirty halls, and worn fixtures, while others note clean rooms and tidy spaces.

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2

Jason

Jun 9, 2025

·

Stayed 1 night

Elevators didn't work. Washer out of order. Lobby, hallways and breakfast area smelled like weed 24/7. Cans of febreeze available on lobby counter and lounge but didn't help. No shampoo in room or lobby or housekeeping room.

6

Rhonda

Jun 9, 2025

·

Stayed 3 nights

The room was not properly cleaned there was hair grease or something all over the headboard and window, a dirty towel left hanging on the back of bathroom door and trash behind the door . Fridge did not cool properly. The elevator did not work nor did the washing machine. Halls were very dirty as well as parking lot. Pool furniture was in bad shape and had no umbrellas or shade . Every where went inside and outside smelled of marijuana . Prostitutes and others all around .

10

Madeleine

Jul 27, 2025

·

Stayed 1 night

Very clean and friendly staff.

4

Tremaine

Jun 10, 2025

·

Stayed 3 nights

The staff were friendly however upon my evening arrival the room I was given wasn’t cleaned and the tv was on. I was given another room which I appreciated but the floors were dirty, I killed a big roach and there was someone else’s hair on the towels.

2

Nadja

Nov 16, 2023

·

Stayed 1 night

The location and staff were good but the hotel was very run down. Everything looked old and dirty, water stains on the ceiling, my bathroom sink was completely clogged, the shower handle fell off when I turned it on and it took a while to get that back on and then I thought there was no the hot water but it was actually was in the middle and the left and right sides were cold water, the shower curtain bar was slanted downwards so the shoulder curtain wouldn’t stay open, and the AC controls didn’t work so the setting it was on couldn’t be changed.

2

Nina

Sep 1, 2025

·

Stayed 3 nights

The only positive thing that we can say for this place is that the woman at the front desk was nice. And it ends there. We were first assigned a room with black mold all over the bathroom ceiling and a tile in the room had fallen off the wall. We brought it up to the front desk and they assigned us another room. No surprise, more mold! They assigned us to a third room with no mold but also no shampoo?!? On our second day here, whichever staff came into our room did not close the door fully. We literally opened it without our key card. We were gone for the whole day so anyone could’ve came in at any point and stolen from our room. Not to mention, I wish we knew ahead of time that we had to do a deposit of $100 cash (no card allowed). Do not book here unless you’re on a very tight budget. It’s not worth the health complications that you may get.

6

Angela

Aug 6, 2025

·

Stayed 6 nights

The room was nice and clean but the AC didn't work well, but it was ok not enough lights, and the outside area was kinda scary.

2

Jeremy

Jul 22, 2023

·

Stayed 2 nights

Mostly broken, dirty falling apart

4

Syed Nauman

Apr 26, 2024

·

Stayed 1 night

Celing tiles falling, ac wents were dirty and because of dirt those are getting black. Rooms don't have hangers. Room enterance ight not working

10

John

Jul 14, 2025

·

Stayed 1 night

Friendly staff and everything and clean property

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Rooms

Rooms are dated with numerous maintenance problems (AC controls, TVs, locks, plumbing, and missing fridges) and some highway noise; a few guests found them comfortable.

Related guest reviews

4

Sharon

Aug 2, 2023

·

Stayed 1 night

We could not change temp on AC so i finally put a pillow over the vent. The TV didn’t work at all. My son wanted to call the desk and the phone didn’t work. I finally figured out the AC which was controlled by a wall thermostat rather than in the unit itself. TV never worked. When we checked out they told us they would discount our stay. I hope they actually did.

10

Mark

Sep 22, 2025

·

Stayed 1 night

This hotel was amazing! Comfortable beds and very clean. Would stay there again in a heartbeat!

4

paul

May 30, 2023

·

Stayed 4 nights

The hotel was under renovation adding to daytime noise. The rooms we were given were unfinished. There is a spot for a refrigerator but nothing was there. There were no towel hooks in the bathrooms so we had to get creative to keep them hanging since there was no room service during our stay. The staff were friendly enough when you could find them. One of the staff asked for a dollar when my son asked for a complimentary toothbrush and tooth paste. He could not tell if they were joking or really expecting a dollar for something clearly labelled as complimentary in the room. He claimed no cash and was given the items.

2

Tina

Mar 3, 2024

·

Stayed 1 night

No electric in 75% of the plugs and USB outlets. The AC controls were not working. There was only lighting from one lamp. The water was cold in the shower and the handle literally came off the bathroom door when we tried to open it from the inside. There are no grab bars in the shower. THIS PLACE WAS HORRIBLE! It appears that it is under renovation as there were about 2 dozens new toilets by the only “working elevator”. I saw that loosely because of the gears being loud, thankfully we did not get stuck. Y’all need to finish complete renovations before allowing guests to stay in your facility!

2

Lisa

Mar 4, 2024

·

Stayed 1 night

No hot water. Once they finally fixed it, my daughter took a bath and when draining the bathtub, the water started coming out from under the bathtub.

4

cindy

Nov 15, 2023

·

Stayed 1 night

Noisy from highway traffic. The window covering was broken and pretty crummy so unbable to open. The TV did not work. Attendant at front desk was kind and offered to move rooms but just didnt use. Understand there was some construction for updating. Just not a good feel for Hampton Inn.

8

Catherine

Nov 15, 2025

·

Stayed 1 night

Was a good hotel. Beds was a little uncomfortable. Breakfast was not the best but decent.

6

Brenda

Oct 15, 2023

·

Stayed 1 night

Need major updates

6

Angela

Aug 6, 2025

·

Stayed 6 nights

The room was nice and clean but the AC didn't work well, but it was ok not enough lights, and the outside area was kinda scary.

6

David

May 31, 2023

·

Stayed 2 nights

It is older facility but fixtures were rusted, ceiling over the bed had large water spots and the paint was peeling around them. The AC was extremely slow to cool it off in the room.

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Service

Service varies widely: several guests praised friendly staff and smooth extensions, but others reported overbooking or cancellations, poor communication, rude interactions, and a cash-only deposit that wasn’t clearly disclosed.

Related guest reviews

10

Madeleine

Jul 27, 2025

·

Stayed 1 night

Very clean and friendly staff.

2

Abraham

Jul 12, 2024

·

Stayed 1 night

Got there to only find out our reservation was canceled with no notice.

2

Courtney

Jul 17, 2024

·

Stayed 1 night

Arrived to the hotel after driving 5 hours only to be told that our reservation was cancelled due to being overbooked. Receptionist advised that a refund was being processed which was not. Horrible experience

10

Tiesha

Aug 18, 2025

·

Stayed 3 nights

The staff and the property was excellent and extending our stay was smooth - thank you

2

Andrew

Jul 14, 2024

·

Stayed 1 night

I didn't even get the room is was not available

6

Datwan

Nov 9, 2025

·

Stayed 1 night

The only issue is that you have to have a $50 cash deposit for some reason they don't take credit card security deposits

4

Cristian

Oct 17, 2025

·

Stayed 1 night

$100 cash deposit on a $45 room.(most places will take a card hold) If I had 145 to spend I would not be staying there. Go somewhere else. Sketchy area

2

Dely

Jul 9, 2025

·

Stayed 3 nights

On July 3rd I called the hotel to notify them of late flight arrival and they said they’d be cancelling the reservation because they close their books at 11pm. In the process of trying to explain my concern over not having a place to stay when we land in the middle of the night, she kept interrupting me. I was trying to find alternate solutions and wanted to ask if I could add my cousin who lives in town to the reservation and have her check in, but she wouldn’t let me complete my sentence. I asked her to let me speak and she just told me to look at their website and hung up on me. After contacting Expedia customer service for assistance, the rep contacted the hotel and spoke to the same person and was told the same thing about closing books at 11pm. The Expedia rep said she tried to ask for a refund and the hotel lady denied her request. There was nothing else anyone could do for us. Absolutely insane. I have stayed at countless hotels and I have never experienced such incredibly poor service and disrespect.

10

John

Jul 14, 2025

·

Stayed 1 night

Friendly staff and everything and clean property

2

Leslie

Jul 19, 2024

·

Stayed 1 night

Booked a room online & once I arrive to check in, they inform me they actually have no rooms available & would be "refunding " me my funds back. After a few days, nothing was refunded so I followed up & they said since i "stayed" at the hotel they wouldn't refund me anything. LOL they denied me a room & won't return my momey back plus staff was so rude about the situation. Do not recommend

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Location

Location is convenient to the highway and shopping, but many describe a rough area with loitering, homeless activity, and concerns about parking security.

Related guest reviews

6

Lenin

Jun 6, 2023

·

Property was good but parking was unsafe. It's a small space and before i parked my gut said it's not safe and it turned out to be so. Car parked next to us was broken in. Beware of parking, if you had to use this facility ensure nothing is left inside the car. I suppose the car next to us was broken in as there was a bag left inside the car and was visible from outside. I was lucky that our new car wasn't broken into.

2

Madeleine

Jun 22, 2025

·

Stayed 1 night

I saw illegal activity in the parking lot. There were people hovering around all the stairways and different people going in and out of the same room. My uber warned me about the place. We went around the property once and I knew I needed to book somewhere else. The picture of the pool is also false advertising and didn’t even have water filled all the way up in it. Some of the doors to the rooms do not lock properly. I booked this place because of the photos and that it says it’s a “best western” it is not. It’s a Travelodge with a super sketchy atmosphere. Please beware!

6

Paul

Jul 17, 2025

·

Stayed 3 nights

Area is a little rough but the actual room was clean.

6

Neal

Jun 12, 2025

·

Stayed 1 night

Nice little hotel, rooms were clean and comfortable. The location is not the best. The parking lot had suspicious activities, when I told the front desk they were not concerned. Made it through the night fine and the breakfast was not bad at all.

4

Nicholas

Sep 18, 2023

·

Stayed 1 night

This hotel is being remodeled and there is lots of construction. The lobby/breakfast area did not have working AC and there was construction materials everywhere. Only one slow moving elevator was available. Room had already been “remodeled” but things we’re missing on the walls, bathroom door would not close, huge hole in bathroom wall was covered by paper and tape, room door had gap large enough to see in the hallway and under the door! Lots of homeless people were around the parking lot and adjacent convenience store. Skip this hotel!!

2

Patrick

Aug 8, 2023

·

Stayed 3 nights

Do NOT let anyone stay here. Homeless all over property. No AC its hell on earth

8

Sierra

Aug 2, 2025

·

Stayed 2 nights

Area is sketchy but the hotel was quiet.

10

Monica

Jun 4, 2023

·

Stayed 1 night

The property was still under construction but it was still nice. The only problem I had was that the tv kept turning off while was watching it. The breakfast was good and the check in was easy. The hotel was in a good location and right of the highway.

4

Cristian

Oct 17, 2025

·

Stayed 1 night

$100 cash deposit on a $45 room.(most places will take a card hold) If I had 145 to spend I would not be staying there. Go somewhere else. Sketchy area

6

Courtney

Jul 9, 2025

·

Stayed 3 nights

The hotel itself was clean and staff was very nice. April was very kind. The only downside to this hotel is the hotel behind it which clearly has drug activity. There were drug addicts walking around yelling periodically so after some time sitting at the pool it would get very uncomfortable especially at night. The sign needs to be changed from Hampton Inn and replaced with the new name. I won’t stay here again due to the hotel activity behind it. Also there should be a clear note that there will be a $100 cash deposit and receipts for the deposit should be automatic without the customer asking.

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Dining

Breakfast feedback is inconsistent, ranging from good variety to poor quality; specific complaints cite cold coffee and missing eggs on some days.

Related guest reviews

8

Calvin

Oct 8, 2023

·

Stayed 2 nights

The building is undergoing some renovations. That was really not an issue however, we did not have hot water and the coffee in the room was awful. Coffee at breakfast was better but the breakfast sausage was horrible. Not perfect but nothing ever is. I say the cup is half full because it can get better.

10

Tensey

Jul 5, 2025

·

Stayed 1 night

Friendly staff. Continental breakfast. Thanks!

4

SAIRA

Jan 1, 2025

·

Stayed 1 night

Whole 3 floor was closed for construction Noisy Breakfast was joke.

2

Sunil

Oct 13, 2024

·

Stayed 1 night

The hotel was under renovation and we were not informed of it when we booked the hotel. There was no egg of any form for breakfast. Sad

10

ASNIER

Mar 2, 2024

·

Stayed 2 nights

Very comfortable and affordable and variety of foods to eat for breakfast

8

Catherine

Nov 15, 2025

·

Stayed 1 night

Was a good hotel. Beds was a little uncomfortable. Breakfast was not the best but decent.

10

Monica

Jun 4, 2023

·

Stayed 1 night

The property was still under construction but it was still nice. The only problem I had was that the tv kept turning off while was watching it. The breakfast was good and the check in was easy. The hotel was in a good location and right of the highway.

4

tariq

Sep 2, 2024

·

Stayed 2 nights

Bathtubs dangerously slippery, low quality and quantity food, coffee cold. Doing hall AC not working, phone recieved not working, tv offline,

8

jessica

Jun 2, 2025

·

Stayed 3 nights

MY STAY IN ROOM WAS GOOD ,HALLWAYS VERY HOT , TOO MANY HOMELESS PEOPLE AROUND , GROUNDS WERE NOT VERY CLEAN AROUND AREA , COFFEE FOR THE GUEST WAS COLD ,

4

David

Dec 1, 2024

·

Stayed 2 nights

Didn’t know it was under construction/remodel. Lobby is a real mess. No hot water, room condition was marginal. I think it might have been an attempt at remodeling but the workmanship was extremely poor. Will say the breakfast was decent. Day clerk at front folding table was very rude

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $66	18 $67	19 $65
20 $59	21 $59	22 $59	23 $82	24 $81	25 $81	26 $83
27 $81	28 $59	29 $59	30 $59

Su	Mo	Tu	We	Th	Fr	Sa
				1 $59	2 $64	3 $64
4 $59	5 $59	6 $60	7 $59	8 $60	9 $63	10 $63
11 $59	12 $60	13 $59	14 $61	15 $67	16 $66	17 $68
18 $61	19 $59	20 $60	21 $59	22 $59	23 $63	24 $64
25 $61	26 $60	27 $59	28 $62	29 $59	30 $63	31 $63

Select dates to see prices and availability

About this property

Location

Room options

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed

Standard Room, 1 Queen Bed, Accessible

Suite, 1 King Bed (With Sofabed)

Standard Room, 1 Queen Bed, Accessible, Bathtub

Guest reviews

Pleasant

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Best Western Cy-Fair

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Prices for upcoming dates