Is parking available at the property?

Free valet parking is available on-site, and there is also parking available for guests. No reservation is required.

What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are available daily from 6:30 AM to 10:00 AM for a fee of approximately AED 160 per person.

What are the standard check-in and check-out times?

Check-in is at 3:00 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

Are airport shuttle services available?

A roundtrip airport shuttle is provided for a surcharge of AED 400 per vehicle (one-way, maximum occupancy 3). This service is available 24 hours, and guests must contact the property with arrival details before travel.

What accessibility features does the property offer for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities in public areas. Guests are encouraged to inquire about specific accessibility needs prior to arrival.

What is the location of the property in relation to key landmarks?

The hotel is centrally located in Dubai, just steps from the Dubai Fountain and within a 10-minute walk of Dubai Mall. It is 1.3 miles (2.1 km) from Burj Khalifa and 4.4 miles (7.1 km) from Dubai International Convention and Exhibition Centre.

Does the property have a swimming pool?

Yes, there is an outdoor swimming pool available. Pool access is available from 7:00 AM to 7:00 PM.

What are the hotel's policies for guests staying with children?

Children are welcome at the property. One child aged 4 years old or younger can stay free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of AED 350 per night. Advance request or confirmation is required for the availability of rollaway beds.

Palace Downtown Hotel in Dubai

Average nightly price at Palace Downtown by month, last 12 months (USD)
Month	Average price
January	US$613
February	US$600
March	US$440
April	US$423
May	US$361
June	US$309
July	US$270
August	US$277
September	US$305
October	US$531
November	US$633
December	US$598

What guests think

At Palace Downtown, travellers praise the unbeatable location by Dubai Mall and Burj Khalifa and the consistently warm, attentive staff, while noting comfortable rooms with memorable views alongside some dated fittings, limited soundproofing, and occasional maintenance issues.

Facilities feature a relaxing pool and elegant grounds, plus a small but well‑equipped gym, with some age visible yet generally well maintained. Breakfast and on‑site dining receive frequent praise for quality and variety, though prices can be high and breakfast service sometimes feels light. Recurring drawbacks include nighttime noise from fountains or nearby events, periods of fountain renovation affecting views, and occasional housekeeping or view‑category mismatches. Expect a central, service‑forward stay with strong amenities and some age‑related tradeoffs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Guests highlight a beautiful, relaxing pool and attractive grounds, a small but well‑equipped gym, and a good spa; several note the property shows some age but is kept up, and occasional fountain‑area works or closures affected stays.

Related guest reviews

8

marko

12 Mar 2024

·

Stayed 1 night

Nice lobby, room looks like motel style and needs updating, pool area needs updating too.

10

Elizabeth

21 Jun 2025

·

Stayed 2 nights

Beautiful hotel, right near the Dubai mall and close to many great places to visit! Gorgeous pool and hotel.

10

Samuel Robert

20 Oct 2024

·

Stayed 2 nights

I had a massage and it was great

10

Sunil

17 Mar 2025

·

Stayed 3 nights

This property is truly a gem! The view is absolutely breathtaking, offering a serene and picturesque backdrop that made our stay unforgettable. The staff were incredibly welcoming, attentive, and went above and beyond to ensure we had a comfortable experience. The amenities were top-notch, adding a touch of luxury to our visit. The only downside was that the pool was closed during our stay, which was a bit disappointing. However, this minor setback didn’t overshadow the overall excellence of the property. Despite this, we would highly recommend this place to anyone looking for a fantastic getaway. It’s a must-stay property, and we can’t wait to return!

10

Isao

30 Nov 2025

·

Stayed 2 nights

We enjoyed the fountain show from the room we stayed; the facilities were old but maintained properly. The staff were friendly and processed the check-in and -out.

10

Louise

1 Sept 2024

·

Stayed 1 night

A wonderful 5 star resort within walking distance of Burj Khalifa & shopping malls. Beautiful pool area with a stunning metropolitan backdrop, amazing food with a restaurant on the lake where you can enjoy the fountain show. A truly memorable stay!

10

James

26 Sept 2025

·

Stayed 4 nights

This location was nothing if not the perfect vacation spot for exploring Dubai and the mall! There were a ton of food options both in and around the hotel. The pool was relaxing and all staff went above and beyond what I expected. This is the height of service and comfort wrapped into the perfect location. This will be my go-to spot from now on!

10

Hiba Ghassan

22 Jul 2025

·

Stayed 2 nights

We loved everything about our stay, from the beautiful scent the moment you walk in, to the impeccable service. The staff are extremely professional, from the valet to the reception, beach and restaurants. We enjoyed the food (breakfast and dinner) at their terrace too, despite the heat. The pool is amazing, super clean and quiet. The drinks were served to perfection.

10

Brayan

5 Dec 2025

·

Stayed 2 nights

Quarto limpo hotel cheiroso atendimento excelente somente academia poderia ser um pouco maior porém aparelhos ótimos e novos

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10

Brayan

24 May 2025

·

Stayed 5 nights

Sensacional hotel!!! Atendimento excelente !! Ótimo café da manhã, tudo limpo academia com aparelhos novos porém um pouco pequena mas boa, hotel limpíssimo e cheiroso

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Cleanliness

Cleanliness is generally rated highly, with fresh‑smelling spaces and diligent housekeeping; a few guests reported unclean bathrooms or missing amenities at check‑in and inconsistent standards for a 5‑star property.

Related guest reviews

10

claude

30 Nov 2024

·

Stayed 5 nights

Nous sommes très satisfaits d’avoir séjourné au Palace Downtown, service incroyable, propreté impeccable, nourriture excellente. Quel beau séjour mémorable! Du 26 au 30 novembre 2024.

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10

Yves M

16 Oct 2024

·

Stayed 5 nights

I like the place it is so clean

8

Manuela

26 Nov 2025

·

Stayed 6 nights

Der Empfang war wie immer sehr zuvorkommend. Das Zimmer war sehr sauber. Wir haben uns wie immer sehr wohlgefühlt. Einzige Beanstandung war beim Frühstücken, denn das Personal ist manchmal recht wirr rumgelaufen um die Bestellungen abzugeben. Die Lage ist super. Direkt bei der Dubai Mall.

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4

Saud

4 Jul 2023

·

Stayed 5 nights

It is very expensive compared to the cost! And the cleanness is below average.

10

William

26 Dec 2024

·

Stayed 2 nights

Beautiful view of the fountain show, conveniently located next to the mall. The property itself is beautiful and housekeeping staff does a great job. The buffet breakfast is excellent.

10

Diane

8 Sept 2024

·

Stayed 2 nights

This hotel was clean and conveniently located. The service was impeccable. I would definitely stay here again

10

Rajarajan

4 Jul 2024

·

Stayed 4 nights

Best 5 star hotel I have stayed for a long time. Impeccable presentation and cleanliness. We loved the diplomatic suite 605. Beds were super comfortable to put even the insomniac to stupor. Staff very polite and every thing you request was promptly catered. Walkable to Dubai mall within 50 meters so you can shop till you drop. We just lived the property and will definitely recommend this hotel to others.

6

Lily

15 May 2025

·

Stayed 2 nights

The hotel was beautiful and the amenities were great. However, when I checked into my room, the bathroom floor was wet and there was hair in the bathtub and on the sink. The shower was also wet, and several amenities—such as soap, a toothbrush, and cotton pads—were missing. I brought this to the attention of the manager, Wassim, and it was resolved within a few hours. Still, the bathroom was not clean upon my arrival, which was disappointing.

6

Leo

6 Jan 2025

·

Stayed 3 nights

Amazing staff all around. And great location was the highlight of our stay. The room was dated, and cleanliness was questionable for a 5-star hotel. Room didn’t have a working AC. Repeated calls and visits from maintenance didn’t fix the issue. Hotel moved us to an upgraded room, which we appreciated. And new room looked cleaner too. The breakfast buffet was mediocre, we only enjoyed the juices but didn’t enjoy any of the available item. My daughter had allergic reaction (eggs) to one order even though the menu and staff assured us our order was egg-free. We used three hotels during our trip, and by far this was the lowlight of our trip.

10

JAE HEE

8 Feb 2026

·

Stayed 2 nights

객실 청결도 만족합니다. 직원 응대 친절했어요. 분수대 뷰는 좀 아쉬었어요.

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Rooms

Many rooms feel spacious and comfortable with standout Burj Khalifa or fountain views, but several reviews cite dated decor, weak soundproofing with nighttime noise, and intermittent maintenance issues; some also missed a proper desk or better lighting.

Related guest reviews

8

Julie

3 Jun 2024

·

Stayed 2 nights

Great location! There is a strange odor in the hotel rooms and it smells almost moldy/wet which ended up being the only thing we didn’t like. Our first room smelled very strong of it so we immediately moved. The second room smelled of smoke when we walked in (non smoking rooms but people smoke on their balconies and it blows back into the room they said) the third room was much better! After the first day the strange wet smell permeated it too. They use a lot of air fresheners so it makes me think they’re aware of it. Dubai is humid and this hotel is located by the fountains which may contribute to it but it was a negative for us. We were only staying 2 nights and leaving at 4am the 2nd night so we just dealt with it. The positives: The location is stellar. The staff was EXCELLENT especially Osama at check-in. We dined looking out at the Burg Khalifa and watching the fountain shows. The pool was excellent and well serviced. I got a follow up call regarding the room & was offered breakfast which shows their level of care! 5 star service and location but only 4 star rating because of the smell.

8

Roy

2 Mar 2025

·

Stayed 2 nights

Guest rooms felt dated - no desk or dining table, outdated seating, cramped bathroom, inconvenient power supply. Main restaurant dining hours a bit odd. Breakfast until 11:00am, Lunch starting at 1:00pm. Great, walkable location with amenities and dining options nearby. I felt like I was paying a premium for the location rather than the quality of the guestroom.

6

Kevin

19 Nov 2024

·

Stayed 3 nights

The rooms are really outdated and not well design. Specially the bathroom. For similar price you can have a noce room at fourseason

8

Raphael

16 Oct 2025

·

Stayed 2 nights

Very kind and helpful stuff. A bit outdated but location makes up for it. The view from the room on the fountain and the burj is an paralleled.

8

Ayaz

8 Nov 2024

·

Stayed 4 nights

Beautiful hotel and only negative was lack of soundproofing, was able to hear people downstairs and early morning wake up call from birds.

4

Kirk

5 Feb 2026

·

Stayed 3 nights

Great location & great staff. We checked in was offered an upgrade for $500 Cad & said why not. We go for afternoon sleep to get climatized. Fountain music is load but location this can be tolerated. We get up bedroom sliding doors are stuck 5 minutes eventually we get it opeln. The Burj Khalifa light show and fountain show to 11pm allows you 4 twelve minute windows an hour. Still location trumps this. Next wedding outside our windiw front desk no idea how long offers to move us. Great everyone wants to move hotel rooms at 1030pm on your second night. On checkout I say quite disappointed inn upgraded room I had to change rooms on. Hotel is old patio doors do not close properly si no noise cancelled at all. Very poor wn you see what the originalncharge was. On checjout desk pwrson said he would report to manager & hecwill be in touch. Nothing. Dubai seems to want your money and say goodbye. Very disappointed.

4

Aziz

17 Oct 2025

·

Stayed 1 night

The room was extremely noisy throughout the evening. I’ve stayed at this hotel many times before and usually enjoy my visits, but this stay was by far the most disappointing. Loud noises from nearby restaurants continued until around 11 PM, making it difficult to rest. I truly hope the management takes this feedback seriously and addresses the noise issue, as it’s affecting the overall guest experience and reputation of the hotel.

6

Leo

6 Jan 2025

·

Stayed 3 nights

Amazing staff all around. And great location was the highlight of our stay. The room was dated, and cleanliness was questionable for a 5-star hotel. Room didn’t have a working AC. Repeated calls and visits from maintenance didn’t fix the issue. Hotel moved us to an upgraded room, which we appreciated. And new room looked cleaner too. The breakfast buffet was mediocre, we only enjoyed the juices but didn’t enjoy any of the available item. My daughter had allergic reaction (eggs) to one order even though the menu and staff assured us our order was egg-free. We used three hotels during our trip, and by far this was the lowlight of our trip.

10

Farokh

3 Sept 2023

·

Stayed 4 nights

I wish there were a desk in the rooms for business people, instead of having 2 coffee tables and to 3 chair/armchair/ottoman. I wish there were more light and brightness in the rooms. No ceiling light and just 3 hidden light and one standing lampshade.

10

Sheela

28 Oct 2025

·

Stayed 4 nights

Fantastic room and view and wonderful hotel!!

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Service

Service stands out as warm, attentive, and proactive across departments, and issues are often resolved promptly. Isolated complaints note slow or unresponsive follow‑up and difficulties reaching support after departure.

Related guest reviews

10

Tommy

12 Feb 2025

·

Stayed 5 nights

Upon arrival, I received exceptional service and felt very welcome. Waseem, a floor manager, provided outstanding assistance with check-in. The staff were all very pleasant, and I plan to return to this hotel.

2

Erika

14 May 2025

·

Stayed 4 nights

I am pretty disappointed with this property. I spent a grip of money to stay at this 5 star resort and I left a Christian Dior shoe at the property in the room. I know exactly where I left it. I tried for 3 days for call the hotel, no answer. My sister even went down to the hotel as I was already out of the country and they were super unhelpful. It's literally an $800 shoe that no one could help me find. I know they found it. I won't be coming back because of the lack of respect for my time or money after I left the property.

10

Laura

22 Oct 2025

·

Stayed 2 nights

Our recent stay at Palace Downtown was truly memorable. The hotel is absolutely beautiful—elegant architecture, extraordinary grounds, and a serene atmosphere that made every moment feel special. There were plenty of excellent restaurant options on-site, offering variety and convenience without ever having to leave the property. Our room was clean, comfortable, and tastefully decorated, with thoughtful touches like fresh fruit and snacks waiting for us upon arrival. It really felt like a luxury experience from start to finish. The staff were consistently friendly, professional, and attentive. One front desk team member stood out—he greeted us with a warm smile, checked us in efficiently, and handled a room delay with genuine courtesy. He offered great advice on visiting the Burj Khalifa while we waited and later gave helpful restaurant recommendations. His kindness and hospitality set the tone for our entire stay. We highly recommend Palace Downtown and would gladly return. It’s a perfect blend of comfort, service, and style in the heart of Dubai.

2

Mariam

2 Jun 2024

·

Stayed 2 nights

I had an awful experience during my stay at your hotel. The call centre was absolutely incompetent and unhelpful. The room services provided by Reem were terrible and unprofessional. The overall quality of the hotel is far below what the price I paid. This stay completely ruined my weekend. I am extremely dissatisfied and disappointed.

10

Shakeenah

19 Jun 2024

·

Stayed 7 nights

By far the best hotel I’ve stayed at in Dubai. The service was superb from the valet to the concierge counter. I love how attentive everyone was to me. Alhamdulillah!!! It was worth every penny I spent!

10

Jawaid

7 Sept 2025

·

Stayed 3 nights

Staff were amazing. Didn’t receive any benefits of VIP Access and also at times during the night it was noisy. Great hotel and easy access to so many places

10

James

26 Sept 2025

·

Stayed 4 nights

This location was nothing if not the perfect vacation spot for exploring Dubai and the mall! There were a ton of food options both in and around the hotel. The pool was relaxing and all staff went above and beyond what I expected. This is the height of service and comfort wrapped into the perfect location. This will be my go-to spot from now on!

10

Silas

16 Oct 2024

·

Stayed 3 nights

The Palace Downtown in Dubai offers an unforgettable experience, largely thanks to its exceptional staff. From the moment we arrived, the valet and welcoming team made us feel at home with their warm hospitality. The breakfast staff, in particular, stood out for their attentiveness and genuine care, ensuring every morning started off perfectly. While we encountered an issue with the quality of our room, we truly appreciated management’s effort to address our concerns, even though it came a bit late. However, the professionalism of the staff far exceeded our expectations. Their dedication and service easily outshined any minor inconveniences related to the room or view, making our stay truly remarkable. The staff’s impeccable service was the highlight of our visit and will be the lasting memory of our time at The Palace Downtown.

10

Elena

29 Oct 2025

·

Stayed 1 night

I want to really commend Saad from the staff for taking such good care of us!! Literally every wish we had, he was so attentive! The kindness, politeness and hospitality of his service are impressive! Also we loved having a view over the Burj Khalifa. Beds were extremely soft, gym well equipped

10

Stewart

25 Sept 2025

·

Stayed 4 nights

Amazing hotel. The staff are very friendly and make you feel at home. We moved to the palm after staying at palace and we both thought palace had the most amazing staff. Shout out to Nur, James and Frederick

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Location

Location is consistently praised as central and walkable—next to Dubai Mall and Burj Khalifa with easy access to dining and attractions. Some guests found metro access a longer walk through the mall.

Related guest reviews

10

Shady T

17 Aug 2025

·

Stayed 2 nights

Perfect location, luxurious hotel.

8

Manuela

26 Nov 2025

·

Stayed 6 nights

Der Empfang war wie immer sehr zuvorkommend. Das Zimmer war sehr sauber. Wir haben uns wie immer sehr wohlgefühlt. Einzige Beanstandung war beim Frühstücken, denn das Personal ist manchmal recht wirr rumgelaufen um die Bestellungen abzugeben. Die Lage ist super. Direkt bei der Dubai Mall.

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10

Marija

28 Nov 2025

·

Stayed 2 nights

Nice location - central to everything. Fantastic staff.

10

Hema

5 Jun 2024

·

Stayed 5 nights

An amazing location!!!. Connected to Dubai Mall, Burj Kalifa and fountain view. My ground floor room overlooked the lake with incredible all rounds views including most of the fountain show. Food overall, breakfast buffet notably was outstanding. Best of all was the people, from reception, housekeeping, restaurants, lobby area, they all went out of their way to give us impeccable consistent service. A special note to Husain from Tours for kindness and Rakesh from breakfast.

10

Dimitris

13 Jul 2024

·

Stayed 3 nights

Great hotel with the perfect location right next to Dubai mall and Burj Khalifa.

10

Liam

8 Jun 2024

·

Stayed 5 nights

Great location, opposite the Burj and next to Dubai mall. Staff were very friendly and helpful . First night a bit noisy but rest were all good. Would def stay there again

10

RODRIGO

15 Sept 2024

·

Stayed 2 nights

Very good hotel in a unique location you will find everything in a walking distance. The staff in the reception are very nice and friendly and help you with everything

10

Mohammad

31 Aug 2024

·

Stayed 3 nights

Convenient location

10

YOKO

22 Sept 2025

·

Stayed 4 nights

部屋は快適で夜景が綺麗なBurj Khalifa近くの低層ホテルです。朝食のビュッフェも充実しています。ホテルスタッフのホスピタリティが素晴らしかったです。メトロの駅からはちょっと時間がかかりますが、これは駅からドバイモールまでが離れているためで(動く歩道あり)モールからホテルは10分程度で行くことができます。　ドバイに行くのが初めてで、ホテルでゆっくりと快適に過ごしたい方にはお勧めのホテルです。

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10

Ken

6 Sept 2025

·

Stayed 1 night

Very nice. Within walking distance to Dubai Mall

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Dining

Breakfast and on‑site restaurants earn frequent praise for quality, variety, and views (e.g., Thiptara and Ewaan). Prices can be high, and breakfast staffing or hours occasionally felt inconvenient.

Related guest reviews

10

Marwa

23 Jun 2025

·

Stayed 4 nights

Amazing hotel and the staff were very accomodating. The cleaners were also very good they made sure everything was always done and organised. We loved this hotel we will definitely love to stay again. Breakfast is the best ive ever had

10

Jessie Lorraine

22 Sept 2024

·

Stayed 6 nights

Amazing service, location and amenities. thirptara on site is an amazingggg restaurant also, cannot recommend this hotel enough

8

Roy

2 Mar 2025

·

Stayed 2 nights

Guest rooms felt dated - no desk or dining table, outdated seating, cramped bathroom, inconvenient power supply. Main restaurant dining hours a bit odd. Breakfast until 11:00am, Lunch starting at 1:00pm. Great, walkable location with amenities and dining options nearby. I felt like I was paying a premium for the location rather than the quality of the guestroom.

10

ruth

4 Feb 2025

·

Stayed 4 nights

From the moment we arrived and our room was available early until we left the service was amazing. We ate at Thiptara and Ewaan and both were fantastic value using the Entertainer voucher . We didn’t have breakfast but instead went to the pool from 9-45 to 11am each morning and had it practically to ourselves. The location is perfect for Dubai mall and we took short taxi rides to the metro rather than the 25 min walk . We will return

10

Jose

13 Sept 2023

·

Stayed 1 night

Excellent staff and service, incredible location and the bed was super comfortable, fantastic breakfast. Wifi was hi-speed 400 mbps. One opportunity for the hotel is for the concierge service or staff were unable to provide me proper information on transferring to the airport AUH.

10

William

26 Dec 2024

·

Stayed 2 nights

Beautiful view of the fountain show, conveniently located next to the mall. The property itself is beautiful and housekeeping staff does a great job. The buffet breakfast is excellent.

10

Nancy

17 Sept 2025

·

Stayed 4 nights

We loved our stay here. The breakfast was just amazing and the hotel was beautiful and exotic.

10

DANIEL

28 May 2025

·

Stayed 1 night

Expensive for dinner but otherwise wonderful.

10

EDUARDO

11 Sept 2023

·

Stayed 2 nights

Extremely well located, walking distance to Dubai Mall and Dubai fountain. Very good staff. Wonderful breakfast.

10

Thomas

21 Nov 2025

·

Stayed 2 nights

Great hotel, excellent service everywhere, lovely breakfast selection, great location by the fountain/Burj Khalifa

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Su	Mo	Tu	We	Th	Fr	Sa
1 $447	2 $454	3 $454	4 $459	5 $455	6 $455	7 $483
8 $447	9 $448	10 $527	11 $506	12 $529	13 $529	14 $529
15 $483	16 $509	17 $540	18 $528	19 $548	20 $548	21 $528
22 $486	23 $518	24 $462	25 $462	26 $462	27 $462	28 $464
29 $452	30 $462

Palace Downtown

Prices for Palace Downtown

Monthly average prices

About this property

Location

Room options

Deluxe Fountain View

Deluxe Room Lake View Ultimate Staycation with Attraction Tickets & Kids Go Free

Palace Lake View Room

Deluxe Lake View Room

Diplomatic Suite with Lake View

Junior Suite Lake View

Palace Suite Lake View

Palace Room, Fountain View

Palace Suite Fountain View

Guest reviews of Palace Downtown

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Palace Downtown

Considering this hotel for your Dubai trip?

Prices for upcoming dates

Business details

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24
25 $272	26 $384	27 $457	28 $379	29 $398	30 $398	31 $379