Duke Street Townhouse by EPIC

The apartments are in a great location in the city centre, with a shop next door and plenty of restaurants and bars in the vicinity, plus a 10 minute walk to Liverpool One and on to to the Albert Docks. We paid a very reasonable price for a good sized apartment, which had a bedroom and separate living/kitchen/dining area. This looked good and stylish but on closer inspection has clearly been very well used and is a bit tired - several ripped covers on the sofa, marks on the carpet, paint worn off the skirtings etc. The bed was comfy and the bathroom had a large shower which was great, the living room only had one small sofa which was uncomfortable and not big enough for three of us to sit on so one of us to sit on a dining chair. The sofa bed was just as uncomfortable! We also couldn't use the Google TV as it was logged into someone's account. The instructions for check in were simple enough to follow although it would have been helpful to know the code needs to be into the silver keypad at the main door as we saw several people trying the wrong one (as we did!). It was it was handy to be able to get a takeaway and make our own breakfast and not noisy despite being located centrally.

Effortless check in and spotless place

We stayed for the night with our 2 young children, however would probably not stay with children again. The good points: * great central location * comfy bed in bedroom * lift in the property and space for a pram to be stored * good curtains Less good points and reasons we wouldn't bring our children back: 1. A vape was found on the bedroom floor by our toddler! Obviously not cleaned well after previous guests and obviously dangerous. 2. The tv remote was not working. This may be a battery issue but we were really looking forward to a relaxing night with the tv and the kids would like to watch it in the morning. Message sent to hosts earlier in the evening but no reply. In fact, we never had a reply to any of our direct messages and still haven't. 3. Sofa bed is odd. We seemed to follow the instructions as written, however, each half of the sofabed was on a different level (not a flat bed when opened out). One half of it was comfortable, the other half is awful and uncomfortable. 4. The apartment is so noisy I double checked whether a window was open but they dont open. There is little noise protection from other guests in the building, especially those out in the corrector in the early hours. 5. We appreciated the tea/coffee/milk, however, there were only 3 mugs and 3 dinner plates, when the apartment advertises as catering for 4. 6. No paper towels as advertised and no teatowels- had to use body towels as tiniest draining board. We were really disappointed.

Great staff, clean rooms.

Bathrooms were clean, but carpets worn, stained , dirty and disgusting. Lounge furniture in poor repair and no where comfortable to sit. Kitchen sadly equipped and outlets shorting. No coffee maker. No staff other than cleaner who knocked on our door at 11;00 sharp. No hot water in the morning so no showers.