Nova Hotel Bronx

Terrible wifi and no heat

No coffee, tea bags, sugar, disposable glasses in the room. No place to hang the clothes. No closet or hangers. No iron board and iron. Heater not working well. No water in the bathroom after midnight. Noisy guests, looks like addicted people.

Its across the street from a junkyard but it was clean. The property was as advertised and an overall pleasant stay. No microwaves in the room but one is in the hall if you need it. The room was nice and clean. And, you can't beat the price. Will definitely stay again when back in town.

Free parking but limited spots available. The staff was the best part of our stay, they were very courteous and helpful. The room we stayed in did undergo a renovation but the renovation didnt make it to the bathroom. The elevators were an interesting conundrum because they only worked sometimes and we stayed on the 3rd floor. The front lobby looked nice and the location was a plus in the bronx as well.

Elevator was out or order. Room was on 3rd floor. Wasnt happy about walking up to room with several bags of luggage.

Beware! The guy behind desk took picture of computer screen containing guest personal info during check-in. Hotel located in poverish area not ideal gor safe stay. Only 10 spaces available for parking.

Was looking for a convenient, clean and safe hotel on a visit to NYC for the marathon, and I found it! They’ve got free self-parking that’s constantly monitored, and their rooms are clean and tidy. The staff was professional, courteous and happy to help. It’s also about an 18 min walk to the subway/train stations—perfect for travelers! Very pleased and hope to be back!

No TV, phone or internet for all 4 days. People screaming in the hallways. Walls between rooms were thin and noisy. Elevator wasn't working. Door lock was only partially working. Area was horrible with homeless and trash. Parking lot was jam packed with cars double parked everywhere. Staff was nice but ineffective. Lots of excuses; weather, internet repair, elevator repair, etc.

Easy parking, ok air conditioning, ok staff, ok ckean, room services is only by request, never happened in 4 nights, the staff is friendly. No coffee machine in room.

The AC, elevator, and WiFi were all out-of-service. The shower was not cleaned before we visited (we could tell because there was a big wad of hair stuck to the wall.) The staff were nice about everything but we ended up checking out early and changing our train home because it was 80 degrees out and almost as warm in the room. The hotel is close to a bus line and was affordable.

Upon arrival I was not greeted by the front desk person. I received my key shortly thereafter. I had to bring up the question of where to park, it's advertised that there is free parking but it should be clarified to the guest. Once we got in the room there was an extreme odor of smoke in a NON-SMOKING hotel. The accent chair was absolutely disgusting, it had streaks of who knows what on the cushion. The chair should be burned! The bathroom had mold in the caulking & a stained shower curtain. There were cockroach body parts on the floor. I would not recommend this "remodeled" Days Inn as the keycard revealed.

Staff is very accommodating and friendly. Rooms are clean and comfortable!

The online photos are definitely deceiving. I thought this was a cute little boutique hotel, far from it. Upon check-in, the man was not welcoming, just very serious. We were told the elevator was not working, but then saw the staff using it. Not great for someone who has knee problems, thankfully we were on the second floor. There was nowhere to hang our garments. The fridge has been pulled from its original spot inside a piece of furnature and placed on the floor. Where it has been pulled from was covered in dust. There were shelves in the furniture that were broken and shoved in at an angle. The bathroom was not good at all. The tub had grime in it, the tile grout area was moldy. With minimal effort, the mold came off with a tissue. There was, what appeared to be, blood spatter on the top left in the shower, someones dirty hand prints above whe shower rod (probably from whoever installed it). Not a huge deal, but a soap dish would have been nice. The floor was clean and the bed was comfortable though! With a little extra effort and some touch up paint and bathtub repair, it could be cute. Also, I was not comfortable with the security. One could just walk in, walk up the steps and have access to all rooms. It is not is the best part of the city, so that is a big security risk. An officer said not to walk around at night if that tell you anything. The main door, outside the room doors need a hydrolic arm to soften the slam. It woke us up.

Property had a mold smell in my room as well you can tell they have it swept or sweep the rugs or floors old hair dust in the corners and I checked out didn’t stay because there was roaches in my room

The internet was really bad there wasn’t no refrigerator in my room. The bathroom trash was not taken out the bathroom was not clean they left a dirty wash cloth laying around

The room was spotless

The room was really clean.

The room was not clean at all. I asked management to change my room they laid to me. Horrible

Main reasons I stayed there was proximity to Yankee Stadium (20 minute walk), and free parking. Bed was fine and the AC worked, but floor of the room was already dirty upon entry, bathroom was falling apart, and there were blood stains on the sheets.

This place was not located in a friendly environment. The bathroom was dirty. I had problems with my toilet. I could not turn the A/C on it was very dirty and Rusty. The hallways smelled like marijuana. It was terrible.

It was fine. Room was clean. Area is not the greatest but nothing to be scared about. Took one star off because there’s no way to turn off heater/ac in the room. None that I saw anyway.

I was actually amazed by the comfort of this Gem. room was very spacious, huge TV, comfortable bed and cozy feeling -linens felt soft. Clean atmosphere.

Clean hotel but very thin walls. Could easily hear tv from the other room and the doors to the stairwell would bang everytime someone used it and we could hear it from our room even though we were down the hall.

The room was amazing!!! Clean, spacious and the tv was huge!!! All apps available for free I may add. The bathroom accommodations was exceptional, no none bend but Dove shampoo and conditioner. Can we talk about the hot water?? AMAZINGGGGGG 10/10 definitely will be going back.

AC did not work in the room I stayed. They gave me fans. Apart from the hotel is good. They are renovating it and almost all looks good. Probably need to replace the AC units too. But the area is very bad. Not clean and does not look safe

First room we got smelled of cigarettes. Got another room. All was good until we realized the walls are paper thin and you can hear people next door as if they’re next to you. Elevator was out of service the whole time. When we asked they said it was getting fixed the next day … it never got fixed. Floors were caked in dirt and couldn’t walk around barefoot. Area was super sketchy and didn’t feel safe walking even during the day.

Terrible neighborhood, bad parking, old and outdated inside. Lights done work. Sells bad

Not terrible for the price but very loud hotel and decor outdated.

NO CLOSET. NO WORKING INTERNAL LOCK. Not "luxury" by any stretch. Everything is old, tired, and poorly maintained. I intentionally didn’t look at the AC filter - guessing dirty and moldy. AC was barely adequate while "on full" for days in the seventies. Wouldn't be adequate on hot days. Sink cracked, shower walls marked, but shower curtain new and plumbing worked. Not business friendly. Only one chair, which is built for lounging, not desk work. I used it as a doorstop, wedging it under the door handle to replace the broken security lock. No place to hang clothes - drawers only. No iron or ironing board in the room. Bed was rounded on the edges; slept fine (in the middle) by myself. Hotel is isolated. The Melrose train station does not service MTA. Found bus or ride service to the station at 161 street and Yankee Stadium to be the route that felt safest. Trains reached most of Manhattan in 30- 45 minutes. Would I repeat? No. Did I make it work? Yes, and so can you. But as between pod hotels and here, I'd pick the pod. You get what you pay for.

Not many places have parking, so I appreciated that. The hallway was very loud. I could hear every person getting out of the elevator and opening and closing their doors. The hallway didn't smell the best, but the room seemed to be clean. For the price and the location I don't think you can expect a lot.

This place is a dump. Worse, they're unscrupulous actors. Its a non-smoking facility. The place stunk of cigarette and pot smoke. We checked out after one night. They refused to give us a folio (the idiot clerk claimed he'd never heard of such a thing. When i explained that a folio or some kind of documentation was confirmation we stayed and were leaving. He said HE knew we left. As if that was supposed to be good enough for us. Seriously. And the reason to have a receipt would play out. ). Later the hotel wrote to Hotels.com that we had stayed both nights. A lie. A childish lie. (Yet one that the supervisor at Hotels.com, Marlon, repeated back to me as if it we so. Fact is, id had already called hotels.com to let them know we were leaving and to ask for a refund on the day) They also wrote that wed never asked for a smokeless room. At a smoke-free hotel. Seriously. The room we stayed in was the 2nd room, by the way. The first we were assigned was dirty enough we had to change upon check-in. They refused a refund l...including for the night we werent even in the building. Theives. Unethical. Unclean. The worst rating possible. claimed hed nvervr

Easy and friendly check-in at the front desk. Was able to accommodate a very late check-in upon a phone-call. Stayed on two occasions, once on the 2nd and 3rd floor, both rooms were great. 5/5 for value for money. The front-desk folks were all very helpful on multiple occasions.

Hidden fees upon arrival and not advertised through Expedia. $50 early-check in fee, desk adamant you pay in cash, which was refused. Room had no internal lock to latch on the door. Room smelt of smoke, hotel warned of $500 smoking fee upon stay. Upon instantly checking out, the manager called me three days later, stating my items (suitcase and backpack) were still in the room and would be charged a removal fee. I never stayed a night, immediately left after the manager refused to offer a safer accommodation. This hotel has scan written all over it.

Everything was easy going and staff was extremely helpful and quick.

had a very disappointing stay here. The elevator was out of service, and most of the reception staff were rude and unhelpful, showing little customer service. The only positives were Mohammed from Gambia and the housekeeper, who were both kind and professional. Unfortunately, the negatives far outweighed this; the Wi-Fi barely worked, the room was dusty, and overall, the quality was very poor. I would not recommend this place unless you’re only looking for the cheapest option and are willing to compromise heavily on comfort and service.

There is no privacy or security in the room. An employee entered using another key. I told the receptionist and he apologized, but the same employee made the same mistake the next day. There is no security lock for the room from the inside. I advise you to be dressed because an employee can enter at any moment.

Was looking for a convenient, clean and safe hotel on a visit to NYC for the marathon, and I found it! They’ve got free self-parking that’s constantly monitored, and their rooms are clean and tidy. The staff was professional, courteous and happy to help. It’s also about an 18 min walk to the subway/train stations—perfect for travelers! Very pleased and hope to be back!

I booked the hotel for a friend who came from out of town. Check-out was at 11 a.m., but I couldn't pick her up at that time. She asked if she could wait in the lobby until someone came to pick her up, and the employee rudely told her no. My friend had to leave the hotel with three suitcases until she could find someone to pick her up.

While the rooms were clean. We did run in to an issue. Around 8pm a gentlemen who did not appear to be staff knocked on our door and told us he needed our room & we needed to leave bcs HE needs the one with the double bed. Extremely concerned I closed the door quickly, and my husband and I went down to talk to the front desk. We thought it was a guest/someone else maybe trying to rob, or thought I was a single woman there alone (we had window blinds open at the time) and wanted to get in to the room. To our surprise, he was staff, and they needed us to leave the room to a single bed room, bcs someone had booked that double bed. At 8pm?? First of all- why did they not call my room to explain? It was 8pm. Or send someone with an actual explanation that had some hospitality & uniform or at least a key ready for a room switch. It all felt extremely weird. We asked to stay in the room bcs it was 8pm and we were told we’d be charged extra. So we moved. The new rooms shower would not shut off, I told staff in the morning and they didn’t seem to care. Won’t be returning.

This hotel is really nice. The staff was great, will be returning.

It was fine. Room was clean. Area is not the greatest but nothing to be scared about. Took one star off because there’s no way to turn off heater/ac in the room. None that I saw anyway.

Area was dirty, no bars restaurants, nothing is walking distance. So many homeless ppl around the building. Spend the extra money and dont stay in this area.

Clean room, basic facilities. Had small fridge in room but no iron or hair dryer (not sure if i'd get one if requested). Hotel is quite a distace from the nearest subway station, took sround 25-30 minutes to walk. Plenty of shops on the walk though. The environment was as i expected for a hotel in the Bronx area of New York, very noisy, quite grubby but very friendly locals.

For the price its GREAT but the surrounding area is a little rough

The staff was nice. The room was nice. Complimentary coffee was nice. But the walls are thin. It was loud. When a door closes it is very loud. It’s about a 20 minute walk to a subway to get you downtown. The area is very sketchy. Lots of drugs and we did not feel safe walking in the dark. The elevator didn’t work twice. It was affordable. But for good reason.

Very dangerous neighborhood. Did not stay more than 10 min. and expect a refund.

IF YOUR GOING TO THE BROX THIS IS THE PLACE TO STAY!!! MY Daughter and I stayed here for one night to see the Yankees Game. We were greeted as soon as we walked in. Check in was simple. Parking was easy and there were plenty of spots right front of the main entrance. When we received our room key we were told we were downstairs, I asked if we could have a room on the 1st or second fl no problem just like that we had a room on the second fl. We had 3 pieces of luggage all on the heavy side The gentleman behind the counter helped us carry them up to the second floor non the elevator. The room was clean the bed was so comfortable I slept in way past checkout time They allowed us to stay for a small fee. I wish all hotels did this!!!! My daughter and I walked to the stadium about a 15 min walk. The folks in the neighborhood were friendly and respectful. We used Uber on the way back because we were tired. I would definitely stay here again. The woman at the front desk was very friendly and sweet!!

Was looking for a convenient, clean and safe hotel on a visit to NYC for the marathon, and I found it! They’ve got free self-parking that’s constantly monitored, and their rooms are clean and tidy. The staff was professional, courteous and happy to help. It’s also about an 18 min walk to the subway/train stations—perfect for travelers! Very pleased and hope to be back!

It was clean and within walking distance to Yankee Stadium

Its a decent hotel for the money. Great value and a nice place to stay. Food amd shopping are nearby as well.

We stayed here, it was our first time staying here and in the Bronx in general. It looked a bit sketchy, but honestly had no problems/trouble in terms of safety. Parking on the property was convenient and a big part of why we stayed. There was free coffee and tea offered almost all day/night which was nice. The front desk staff were not helpful, however the housekeeping staff were amazing and very friendly! For example, I asked the front desk for an iron for my clothes and said I needed it urgently. 30 minutes later, I went back to check-in and the front desk person said it was coming. I ran in to 3 different housekeeping staff right after and none of them knew what I was talking about, but proceeded to help get me what I needed immediately! This happened with other things but this was an example of the difference in staff. We needed an affordable, clean, safe place to stay and as far as our trip was concerned, we had exactly that! The walls/ common spaces weren't the best around but our room was very nice and clean. Overall, would stay here again if need be.

Clean room, basic facilities. Had small fridge in room but no iron or hair dryer (not sure if i'd get one if requested). Hotel is quite a distace from the nearest subway station, took sround 25-30 minutes to walk. Plenty of shops on the walk though. The environment was as i expected for a hotel in the Bronx area of New York, very noisy, quite grubby but very friendly locals.

Would be nice for vending machines to be stocked up or courtesy drinks even just a bottle of water would have been nice

The rooms didn't have coffee maker or microwave didn't have safe lock eather on the doors to secure when your inside over all it was ok what i did like was that you had supermarket and place to eat close by didn't have to move the car parking lot was very small

No vending machines or Ice available for drinks

Parking is there with a small parking lot and lots of things near by to do.

Positives: We were greeted by friendly employees upon arrival, and the check-in process was simple. Our room was clean and modern. We felt safe once inside the hotel. Negatives: Our room key only worked for a day, and we had to go to the front desk to get new keys daily. Each time we requested housekeeping services, we noted that we had three guests, but there were never three sets of linens put in our room. The ice machine and water dispenser were located in the basement, but the water dispenser did not work. However, small bottles of water were provided in the lobby. On check-out day, a man banged on our door fifteen minutes before check-out time and told us to check-out.

I love the property me and my husband had a wonderful time it's walking distance to the markets and store gas station the bx 6 bus Yankee stadium places to eat love it the staff is excellent and helpful I give the property a 10 out of ten I definitely recommend it was peaceful and quiet

Its a decent hotel for the money. Great value and a nice place to stay. Food amd shopping are nearby as well.

One evening stay after a Yankees game and it was perfect distance. Easy parking . Easy check in / out and room was clean . It suit our needs and worked out great . Great price but would have loved a breakfast ( that’s my one and only suggestion) . Would recommend.