Is parking available at the property?

Self parking is available on-site for a fee of EUR 29 per day.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is served on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM for a fee of approximately EUR 27 per person.

Does the property allow pets?

Pets are allowed at the property with a fee of EUR 29 per pet, per night. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.

Are airport shuttle services available?

A roundtrip airport shuttle is available for a surcharge of EUR 52 per person (one-way) and can be arranged by contacting the property with arrival details prior to travel.

What accessibility features does the property offer?

The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms.

Where is the property located in relation to key landmarks?

The hotel is located in the heart of Vienna, within a 15-minute walk of Prater and Stephansplatz, and is approximately 0.7 miles from St. Stephen's Cathedral and 1.2 miles from the Vienna State Opera.

What are the policies for guests staying with children?

Children are welcome at the property, and kids can stay for free up to a certain age, although specific age details are not provided.

Novotel Wien City - Stylish Hotel in Vienna

Average nightly price at Novotel Wien City by month, last 12 months (USD)
Month	Average price
January	$138
February	$133
March	$161
April	$174
May	$197
June	$178
July	$149
August	$144
September	$180
October	$182
November	$195
December	$270

What guests think

Across numerous reviews, travelers describe Novotel Wien City as clean and comfortable, with a convenient, walkable location near metro lines and restaurants and generally friendly, helpful staff supporting easy city sightseeing.

Trade-offs include room layouts with separate toilets and design quirks, variable room sizes for families, and climate control or occasional hot-water issues. Breakfast is widely liked for variety and taste, though several guests found it pricey and crowded at peak times, with sporadic quality or replenishment lapses; parking is off-site with added fees and occasional administrative hassles. Depending on room orientation, some report street or construction noise; overall, expect a practical, well-located stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Feedback centers on parking: it is off-site, carries an extra daily fee, and a few guests reported check-out or billing hassles. Other facilities are rarely discussed in the reviews.

Related guest reviews

6

Kathleen

Jun 25, 2023

·

Stayed 3 nights

Zimmergröße. Lage: in wenigen Gehminuten ist man im Zentrum. Personal beim Frühstück: sehr flott und freundlich. - Personal an der Rezeption teilweise (nicht alle) unfreundlich und man scheint schon mit einer Frage zu nerven. - Preis ziemlich hoch. Für das Parken kommen dann nochmal 28€/Tag obendrauf.

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8

Joaquin

Nov 28, 2024

·

Stayed 7 nights

really nice lobby. great bar staff!! comfy and modern room. very clean too. the bathroom was very nice. great location! friendly staff.

8

Salih

Apr 7, 2025

·

Stayed 1 night

Overall, our stay was good. However, it would have been better if I didn't have to prove to the front desk clerk when checking out that I paid for parking by showing my credit card record. They should have it in their own records.

8

Suzanne

Oct 21, 2024

·

Stayed 4 nights

Nice hotel, stayed for conference in Vienna and it is right on the metro line so you can go into Vienna city easily. I had breakfast included- there was cereal, breads, cold meats and a hot buffet of sausage, scrambled egg, beans etc. All i would say is that it does get busy for breakfast so tables were short and some items needed refilling but that's not the fault of the hotel it's just something as a guest you need to bear in mind. I also had lunch here when i arrived and the club sandwich was very nice. The room has a small fridge which i kept some small bits of food in, there is a spar a very short walk so you can grab some deli bits as you need. All in all a practical hotel for my trip to Vienna, thank you.

6

ALFONSO PASTOR

Mar 3, 2025

·

Stayed 4 nights

Cuarto de baño con bañera que necesitas una escalera para meterte dentro El la cafetería no tenían ni whisky ni ginebra para un cóctel

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6

Melda

Jan 24, 2025

·

Stayed 4 nights

Ailece tatile geldik. Paris novotelden cok memnun kaldigimiz icin tercih etmistik. Ama burdan ayni memnuniyeti alamadik. Oda cok ufakti. Banyo ve tuvalet ayri idi ve ikisi de cok ufakti. Bizim icin konforsuz oldu. 4 kisi kalmamiza ragmen 4 havlu icin her gun biz hatirlattik. Girdigimizde 2. Ytak hazir deildi. Yine biz hatirlattik. Oda ufakti. Otel kalabalik idi. Kahvalti plani cok daginikti yiyecekler. Surekli malzemeler bitiyor ve hatirlatmaniz gerekiyor. Bardaklarin bir kismi kirli cikmisti bulasikliktan. Cocuk oyun odasi vardi ama darmandagindi. Ozensizlik gostergesi idi. Genel olarak konfor elde edemedik. Ayni donemde hiltonda ayni fiyata 2 oda tutulabiliyordu. Sonradan fark ettik. Iptal etmemizi kabul etmemislerdi. Pisman oldum. Bir daha bu oteli kullanmam. Lokalizqsyonu merkeze yakindi

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8

Kieran

Jul 12, 2025

·

Stayed 4 nights

Hotel was very nice and comfortable. The only downside was the price for breakfast and dinner. Service for dinner was great - a special shoutout to Vlad.

8

Shakeel

Nov 5, 2024

·

Stayed 3 nights

Please do not book any advance lunch or dinner. Not a good experience. Made advance payment for 5 meals. Hotel insisted only 3 coupons showing in their system. It turned out more expensive by pre booking meals. Good breakfast.

8

Kristina

Aug 7, 2024

·

Stayed 1 night

The room was good and clean. Great with a mini fridge, a kettle and some coffee and tea. The room was a little bit too small for a family. Pillows too hard and difficult to sleep on. What we didn’t like was the bathroom doors opening from the bedroom. Every time you wanted to go in, the lights shine right into the room. Parking garage was not connected to the hotel, which wasn’t good for us with small kids and luggage to carry. Check in was from 3pm, even then our room wasn’t ready. We had to wait a little longer, not good with small children and since we had been travelling since morning.

8

Marcello

Nov 3, 2024

·

Stayed 2 nights

Very good in the complex, all was very comfort and the equipe was very friendly. Also the gym was high level quality. Nice to stay here

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Cleanliness

Overall cleanliness is praised, with many noting tidy rooms. Some report worn carpets, sticky floors at breakfast, or missed housekeeping, indicating occasional inconsistencies.

Related guest reviews

10

Phil

Apr 29, 2025

·

Stayed 2 nights

Very clean and quiet stay in the heart of Vienna!

6

RONY

Nov 4, 2024

·

Stayed 6 nights

it was ok, but i was sad because we got without shower gel for the hole week, also the clening service did not show up one day, but in genereal, was good, as novotel standard

10

Georgia

Nov 27, 2025

·

Stayed 3 nights

Room was clean and comfortable and serviced regularly. Breakfast was fantastic with a huge range of selections.

10

Thomas Michael

May 27, 2025

·

Stayed 4 nights

Every thing was clean

8

Simone

Apr 13, 2025

·

Stayed 8 nights

Sehr gut gelegen, leider war der Teppich auf dem Zimmer ziemlich versifft

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8

David

Aug 4, 2024

·

Stayed 4 nights

Great location but a little tired and dirty. Sticky floor at breakfast. Terrible view from the room.

6

Petra

May 12, 2025

·

Stayed 4 nights

Das Hotel liegt verkehrsgünstig und ist bei Anfahrt mit der U-Bahn schnell fussläufig erreichbar. Das Personal war durchweg freundlich. Leider haben der Teppich des Zimmers und einige Sessel im Restaurant schon sehr gelitten. Das kommt gar nicht gut. Das Frühstücksangebot war OK. Das Personal ist aber zu der Stoßzeit ca. ab 8:45 bis 9:45 sehr unter Druck, so dass nicht immer alles glatt läuft.

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10

Steven Siaw Ling

Oct 14, 2025

·

Stayed 4 nights

The location is close to a metro. Room is clean and with good supple of coffee and tea. Breakfast spread is good.

10

Doranna De

Jun 2, 2025

·

Stayed 2 nights

Clean and comfortable

6

Malin

Oct 11, 2025

·

Stayed 3 nights

Wir hatten Zimmer als Familie mit 2 kleinen Zimmern, ohne Frühstück, denn 27€ pro Erwachsenen war uns einfach zu teuer, dafür,dass wir beide wenig frühstücken. Die Reinigung des Zimmers lies statk zu wünschen übrig, in 3 Tagen wurde der Müll nur 1x geleert und auch nur 1x gesaugt (was bei Sand aus den Gummistiefeln schon am Tag davor nötig gewesen wäre). Nach Toilettenpapier mussten wir auch selbst fragen. Dafür hatten wir täglich frische Duschhandtücher für die Kinder, die ihre aber gar nicht benutzt hatten. Also auf ganzer Linie Unfug. Der Standort war gut, um zu Fuß die Stadt zu erkunden.

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Rooms

Rooms are generally comfortable, though size ranges from spacious to tight for families. Several guests mention awkward bathroom layouts (separate toilet without a sink), some street noise or underwhelming views, and issues with heating/AC or hot water.

Related guest reviews

8

Stephen

Jul 6, 2025

·

Stayed 2 nights

Location was pretty good - very close to RingStrasse - so it made getting around town very convenient. Rooms were quite small (especially with sleeper sofa pulled out for kids). Also the air conditioning didn't get quite as cold as we prefer so we were really hot in the room. Our room wasn't ready until 5 pm, which was especially disappointing given that we had taken a red eye and were waiting for a room since arriving 8:30 in the morning. Breakfast was fantastic and staff were great.

8

Mustafa

Jan 14, 2025

·

Stayed 3 nights

Everything was good. Close to the centrum. Rooms are good enough, but the heating sistem is awful..

10

Melinda

Aug 13, 2025

·

Stayed 2 nights

Beds are very comfortable, easy access to restaurant and shops.

10

Fabio

Aug 27, 2025

·

Stayed 5 nights

Ottimo rapporto qualità/prezzo. Posizione centrale, a due passi da metro e tram. Colazione abbondante e varia, camera spaziosa e silenziosa.

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10

Carina

Apr 5, 2023

·

Stayed 1 night

Schönes, geschmackvoll eingerichtetes Zimmer, in top Lage 8. Stock mit Balkon und Blick über Wien. Wir waren begeistert! Gute Anbindung an U-Bahn, zentral gelegen. Wir kommen wieder!

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6

David

Jul 27, 2025

·

Stayed 5 nights

Location was nice and room was clean and in good condition. Design of the room is poor. Lacking locks on bathroom mini fridge open to small children and toilet with no fan or window.

10

MODESTO

Apr 11, 2023

·

Stayed 1 night

Great location, nice rooms with comfortable beds. The staff were very kind. Al excellent option to stay with family.

8

Bate

Jul 23, 2025

·

Stayed 3 nights

Pros: Enjoyed the property and the surrounding area. The breakfast spread was excellent, with a great variety of options. Cons: Room design and decor could use improvement. The view was underwhelming. Walkability: The location is relatively convenient, though some other hotels are closer to key attractions and more centrally located.

8

Kristina

Aug 7, 2024

·

Stayed 1 night

The room was good and clean. Great with a mini fridge, a kettle and some coffee and tea. The room was a little bit too small for a family. Pillows too hard and difficult to sleep on. What we didn’t like was the bathroom doors opening from the bedroom. Every time you wanted to go in, the lights shine right into the room. Parking garage was not connected to the hotel, which wasn’t good for us with small kids and luggage to carry. Check in was from 3pm, even then our room wasn’t ready. We had to wait a little longer, not good with small children and since we had been travelling since morning.

4

Thomas

Dec 17, 2024

·

Stayed 4 nights

I wouldn't stay here again. I didn't sleep well, the heat control was either off or warm/hot even when it was off it was too warm. Opening the balcony door cooled it down but the road noise was too loud to keep it open. The room seemed like it was designed by someone who didn't have much experience, first the sink or to be more accurate a tap with a drainage hole, a completely useless idea. The shower was an overhead one or one attached to the wall, but was mounted at waist height so it wasn't possible to have a normal shower without holding it. The shampoo and shower gel was above shoulder height, who thought that was a good idea? It made it really awkward to dispense. This is a family hotel so be prepared for loud children in the morning going to breakfast, or if your unlucky children in the next room, who were noisy until after midnight. A complaint the next day to reception and all was quiet the next night so at least they acted on feedback. Another room had room service and the tray with half eaten food was outside in the evening and still there the next day at 10.30 when I checked out. I've stayed in other accor hotels and they were much better.

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Service

Staff are frequently described as friendly and helpful, and check-in/out and luggage storage work smoothly for many. A few experienced delays, rude interactions, or weak local guidance.

Related guest reviews

10

Hannah Elizabeth

Aug 11, 2025

·

Stayed 4 nights

Helpful staff, able to leave luggage after check out Lots of choices at breakfast

10

Frank A

Feb 14, 2026

·

Stayed 3 nights

Nice hotel. Staff was friendly.

8

Salih

Apr 7, 2025

·

Stayed 1 night

Overall, our stay was good. However, it would have been better if I didn't have to prove to the front desk clerk when checking out that I paid for parking by showing my credit card record. They should have it in their own records.

8

Stephen

Sep 28, 2024

·

Stayed 3 nights

Front desk staff had very little knowledge of the area for restaurants and such.

10

Abhishek

May 28, 2024

·

Stayed 4 nights

Amazing location...fantastic hotel. Yakub the reception guy is your person to go to. So helpful. even give us an early check-in

10

Kanoksak

Mar 16, 2025

·

Stayed 1 night

Perfect location and very good services.

2

maria

Jul 16, 2024

·

Stayed 1 night

I WAS DISCRIMINATED FOR BEEN LATIN, THE BLOND HAIR GIRL THAT WAS IN THE FRONT DESK DID NOT WANT TO CHECK IN DUE TO WE WERE LATINOS, WE REQUEST TO PLACE IN THE FRIDGE SOME ICE DUE WE NEED FOR MEDICINE AND THEY DID NOT WANTED, EVERY TIME WE WERE ASKING TO THIS GIRL SOMETHING SHE WAS SARCASTIC AND TREAT US IMPROPERLY, HOW IS POSSIBLE YOU HAVE A RACIST.PERSON WORKING IN A HOTEL? OBVIOSLY SHE NEEDS TO WORK WITH ALL TYPE OF PEOPLE IF YOU WORK IN A HOTEL!! I PAID THE SERVICE AND THAT MONEY HELPS TO PAY HER SALARY, COmPLETELY MAD ABOUT ALL THIS UNFORTUNATELY COULD NOT CANCEL THE RESERVATION BECAUSE WILL LOSE MY MONEY !!

10

Julie

Mar 23, 2025

·

Stayed 3 nights

Very friendly staff, brilliant location for getting about, no faults

8

zahra

Feb 21, 2023

·

Stayed 3 nights

Manager was very rude, we landed at 1200pm got to the hotel and they made us wait until 3:00 to get the room. We had 3 children with us. The waiter was also very rude. We decided not to eat at the hotel.

10

Sharon

May 3, 2025

·

Stayed 4 nights

Our stay was wonderful, the staff was very helpful and nice. Thank you very much.

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Location

Very convenient for sightseeing, close to U-Bahn/tram and within walking distance of central attractions, restaurants, and shops. Some guests noted street or construction noise depending on room orientation.

Related guest reviews

10

Karen

Aug 24, 2025

·

Stayed 1 night

This hotel is right down town. Quiet, but just across the river from the action in beautiful Vienna. We were very well cared for there.

10

Fabio

Aug 27, 2025

·

Stayed 5 nights

Ottimo rapporto qualità/prezzo. Posizione centrale, a due passi da metro e tram. Colazione abbondante e varia, camera spaziosa e silenziosa.

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4

byeongjin

Nov 17, 2023

·

Stayed 4 nights

Under construction in front of hotel.every morning makes me crazy during staying. If noticed earlier i should not make the reservation here.

10

Ronn

Aug 28, 2025

·

Stayed 3 nights

Struttura situata fuori dal centro storico, ma molto comoda si può raggiungere il centro camminando o utilizzando i mezzi pubblici. Zona molto tranquilla e ben servita.

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8

Torsten

Sep 16, 2025

·

Stayed 3 nights

Gute Lage zu Sehenswürdigkeiten und öffentlichen Verkehrsmitteln

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10

HASIBE

Jan 27, 2025

·

Stayed 3 nights

Otelin konumu çok iyiydi. Kalabalıktan uzak ama metroya 2 dk, turistik merkeze 10 dk yürüme mesafesindeydi. Otelin çevresinde kahvaltı ve yemek için güzel bir kaç Cafe ve restoran vardı. 3 gece konaklayacağımız için 4 kişi tek odada konakladık. Odanın büyüklüğü yeterliydi. WC nin banyodan ayrı olması iyi oldu. Biri banyo yaparken diğerleri WC yi kullanabildi. Oda temizdi. Kahvaltı otelde yapmadık o yüzden bilmiyorum. Bir daha gelirsek yine burada konaklamayı tercih ederim.

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10

Steven Siaw Ling

Oct 14, 2025

·

Stayed 4 nights

The location is close to a metro. Room is clean and with good supple of coffee and tea. Breakfast spread is good.

10

Julie

Mar 23, 2025

·

Stayed 3 nights

Very friendly staff, brilliant location for getting about, no faults

10

Mathew

Jul 2, 2025

·

Stayed 3 nights

Very clean and centrally located to various methods of transport. Multiple dinning options a short walk away.

10

Andrew

Sep 9, 2024

·

Stayed 3 nights

Great hotel in a great position. Helpfull staff. The only issue was noise from the street overnight even though we were on the 3rd floor!!

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Dining

Breakfast is widely liked for variety and taste, but several found it expensive and crowded at peak times with occasional quality or machine issues; on-site dining and bar feedback is more mixed.

Related guest reviews

10

Esra

Jan 25, 2025

·

Stayed 3 nights

I recently stayed at this hotel, and I had a wonderful experience. The location is excellent, being near both Karlsplatz and Stephansplatz, two prime areas for sightseeing. The tram (U1) station is just 3-5 minutes away from the hotel, making it super easy to get to Karlsplatz/Stephansplatz in about 5 minutes. It's also conveniently close to the main train station. The hotel has a lovely restaurant called "Family and Friends," where I enjoyed a delicious breakfast. The staff was incredibly friendly and made me feel very welcome throughout my stay. The area around the hotel was quiet, and I felt safe even late at night (around 11 PM), which as a woman, was very reassuring. Overall, I had a great experience and would definitely recommend this hotel for anyone visiting Vienna.

10

Georgia

Nov 27, 2025

·

Stayed 3 nights

Room was clean and comfortable and serviced regularly. Breakfast was fantastic with a huge range of selections.

6

Elyes Salah Ben

Jun 2, 2025

·

Stayed 3 nights

Das Fürhstück wirde teilweise erst ab 15-16 Uhr abgeräumt. Die Erdbeeren im Obstsalat waren verschimmelt. So etwas geht nicht.

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6

ben

Apr 9, 2023

·

Stayed 3 nights

Breakfast- don’t have place and we need to wait every day

8

Melanie

Apr 13, 2023

·

Stayed 2 nights

Frühstück war mit langen Wartezeiten verbunden, wenig Auswahl zum Frühstück, Kaffeeautomat an beiden Tagen defekt

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10

luiz f b

Sep 2, 2025

·

Stayed 3 nights

Localização excelente próximo a ótimos restaurantes e fácil acesso por transporte publico Quarto amplo, novo e limpo muito confortável Atendimento bom Checkin ok Café da manhã c boa variedade Única queixa: café da manhã teoricamente até 10:30 mas as 10:15 já começam a retirar os alimentos, então , se queres tomar café em paz, faça isso até 10:00 no máximo.

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8

Suzanne

Oct 21, 2024

·

Stayed 4 nights

Nice hotel, stayed for conference in Vienna and it is right on the metro line so you can go into Vienna city easily. I had breakfast included- there was cereal, breads, cold meats and a hot buffet of sausage, scrambled egg, beans etc. All i would say is that it does get busy for breakfast so tables were short and some items needed refilling but that's not the fault of the hotel it's just something as a guest you need to bear in mind. I also had lunch here when i arrived and the club sandwich was very nice. The room has a small fridge which i kept some small bits of food in, there is a spar a very short walk so you can grab some deli bits as you need. All in all a practical hotel for my trip to Vienna, thank you.

10

Steven Siaw Ling

Oct 14, 2025

·

Stayed 4 nights

The location is close to a metro. Room is clean and with good supple of coffee and tea. Breakfast spread is good.

8

Kieran

Jul 12, 2025

·

Stayed 4 nights

Hotel was very nice and comfortable. The only downside was the price for breakfast and dinner. Service for dinner was great - a special shoutout to Vlad.

8

Shakeel

Nov 5, 2024

·

Stayed 3 nights

Please do not book any advance lunch or dinner. Not a good experience. Made advance payment for 5 meals. Hotel insisted only 3 coupons showing in their system. It turned out more expensive by pre booking meals. Good breakfast.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5 $149	6 $160	7 $202
8 $176	9	10	11	12 $174	13 $192	14 $248
15 $138	16 $239	17 $239	18	19 $177	20 $266	21 $257
22 $154	23 $236	24 $294	25 $254	26 $198	27	28
29 $210	30 $222

Su	Mo	Tu	We	Th	Fr	Sa
		1 $247	2 $243	3 $243	4	5
6	7 $265	8 $235	9 $320	10 $345	11	12
13 $205	14 $240	15 $241	16 $246	17 $243	18	19
20 $220	21 $269	22 $276	23 $276	24 $277	25	26
27 $239	28 $345	29 $402	30	31

Novotel Wien City

Prices for Novotel Wien City

Monthly average prices

About this property

Location

Room options

Family Room, 1 Double Bed

Executive Room, 1 Double Bed with Sofa Bed

Business Room, 1 Double Bed

Standard Room, 1 Double Bed

Guest reviews of Novotel Wien City

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Novotel Wien City

Considering this hotel for your Vienna trip?

Prices for upcoming dates