Holiday Inn Ontario Airport - California by IHG

My daughter and husband stayed at this location after a late night arrival for a short period of sleep. We booked here because they had shuttle service which started at 4am. They had a 6 am flight. Upon checking in they were told the shuttle service on Sundays didn’t start until 5am so it cost another $30 for Uber. Your website only states 4:00am shuttle. Had other hotels offering 24 hr shuttles

Shuttle was not available when we arrived at airport at 1 am. This should be more clearly stated.

Hello Cynthia, I stayed at the Holiday Inn from Saturday to Tuesday. I was staying at a different hotel who's pool and hottub had been drained and the only reason I chose the Holiday Inn was because it was one of 2 hotels with an operational pool and hottub in the area. Late Saturday night, I noticed the hot tub was brown. I informed the front desk and they said they'd call maintenance in the morning. I then spoke to another front desk associate on Sunday, explaining that it was the one reason I switched to this hotel, he said hed let maintenance know. It's now Tuesday and the hottub is still gross and I'm betting unsafe for guest use. In addition to this, our key cards stopped working on 3 occasions. Pretty much everytime we left the hotel and returned our keys wouldn't work and we had to run downstairs to get new ones made. Lastly, you should really turn the hot water down, I went to run myself a bath, in lieu of the hottub, and it was so hot it burned and blistered the top of my foot. Thankfully, I had aloe in my bag. This was all extremely inconvenient and exhausting as well as unprofessional. I am highly disappointed with our stay. This is the email I sent the general manager and never recieved a reply, an appology, nothing. Do not recomend.

The stay and service was excellent,but it was dampened when I found out there was no 24 hr shuttle to and from the airport after I had already made my reservations.

Liked the cleanliness, didn’t like the tardiness of the staff. Restaurant supposed to open at 5pm, didn’t open until 6:30pm. Shuttle to the airport was late, and staff screwed up my phone number and the ride operator cancelled my pickup. Wound up 25 minutes late to the airport.

Parking wasn’t good. Hardly any spots

Property was clean and quiet. Just what was needed right before my flight. Used the hot tub and relaxed.

ONLY THING WAS NO PARKING CHECK AROUND 9PM AND PARKING WAS VERY LIMITED. OTHER THEN THAT ROOMS WERE VERRY NICE.

It was a convenient location to stay at near the Ontario airport. although they only offer shuttle in the morning. It's easy enough to get an uber for the afternoon or evening flights..

I just want to say that I was so unhappy and very upset that I was left stranded at the airport. I called ahead of time to let one of the Representatives know that I would be flying in later after check in time and specifically asked about the Shuttle picking me up later and she told me to just call when I land and they would dispatch transportation. Once I arrived I called three times and was kept on hold for almost 15 minutes until I continually had to hand up and call right back. The last time I called a representative finally told me that they don’t have late shuttles on the weekends. That the shuttles ends at 2:30pm. I told her that it was false advertisement on the website that you all have free Airport Shuttle transportation and now I’m stuck because your Representative lied to me when I called earlier to confirm that I would have a late check in as well as needed a shuttle. Furthermore, once I caught a cab to the hotel the same Representative that told me that they didn’t have shuttle and that it was on their website lied because, it doesn’t state the days on which they have only early morning and afternoon shuttle on the weekends. I wasn’t going to go back and forth because at this point I was disgusted. the desk displays shuttles on Sat/Sun 5am to 10:30am. Which is a Lyft ride share and not hotel shuttle. I would never recommend this hotel to anyone especially my family. Because they would leave you stranded and their amenities are lies on their website. Be AWARE!

Very clean room

Very clean and quiet

There was some ants in the bathroom.

I’ve stayed at this facility many times over the last three years but this time it seemed to be a little run down. Additionally, my room was invaded by ants all over the bathroom. Until there are some upgrades to their facility I will probably look to stay elsewhere on my next trip to Ontario.

The hotel outside area was nice and cleaned. Room was nice, bathroom had mold. We got there at midnight , too tired to see anything. We woke up to small cockroaches on the floor. We found one dead in the bathroom. Disgusting! We had to unpack my computer bag which I had left opened, just to make sure no riches got inside. When I told the young lady at the front counter, she gave me the manager’s business card.

Room was clean and orderly

Very clean easy check in and out and great breakfast , good place for a quick airport layover

Very nice lobby, hallway carpets very clean, first impression of the room was... WOW! The room was very clean. Right away I am thinking of a five star review. The floor was not carpeted, but wood flooring! I love that. The chairs were not fabric! I usually put a towel down. Who knows what is on the fabric chairs! Naked butts or whatever. The bed is important to me. I get the hee bee gee bees with getting into a bed that has different occupants in it every night. Also worried about bed bugs. I slept well... until the person in the floor above started walking on their wood floor.

The room smelt nasty

Stay was good. I had order food the night before and the next morning i woke up to bunch ants all over my food

Had an issue with people above our room being up all night sounded like they were running back and forth across the room. Spoke to front desk and she said they had checked out.

The staff at this hotel were awesome! Very nice and over the top helpful. The bed was lumpy. The hallway on the 2nd floor had the wallpaper torn in many places. Needs updating. Could hear every time someone closed there door on this floor as well.

Nice room and comfortable bed.

The property itself is fantastic. Clean and in great conditions with a safe surrounding area. The experience however was so bad. Upon check in, the receptionist was fantastic and even let us check in early without additional costs. After that, it went downhill. Room was HOT. AC never worked properly. Upon returning at 11PM, room was still hot since AC wouldn’t turn on often. Front desk had us troubleshooting as if we don’t know how to move a thermometer. At 1AM they had us move to another room with no help move luggage or even offer an apology or late check out for the inconvenience. New room had stained bed sheets. Check out is at 11AM and at 9:30 I called for extra towels. We didn’t get the towels till over an hour later. Front does hardly answers. Submitted my complaint to Expedia and thankfully they reimbursed me as the Expedia agent couldn’t even get a hold of the front desk since they don’t answer. Great facility, terrible management/service.

The staff was super friendly, and the my room was clean enough. However, my room was very uncomfortable due to a broken air conditioner. The daytime high was 109*, and the temp in my room was 81* when I got in for the evening around 11:00 pm. The ac had turned off, I guess. I turned it back on. It would “cool down” to 79*, and then turn off again. I woke up 4 times in the night to try to cool the room off. Besides it being hot, the rooms and tv’s are outdated. But, again, the people working there were friendly enough.

TV did not work

Right off the freeway. Very nice room for hte price. Room was very clean and the bed was comfortable.

Very nice lobby, hallway carpets very clean, first impression of the room was... WOW! The room was very clean. Right away I am thinking of a five star review. The floor was not carpeted, but wood flooring! I love that. The chairs were not fabric! I usually put a towel down. Who knows what is on the fabric chairs! Naked butts or whatever. The bed is important to me. I get the hee bee gee bees with getting into a bed that has different occupants in it every night. Also worried about bed bugs. I slept well... until the person in the floor above started walking on their wood floor.

First off, as an airport property you'd expect the shuttle options to be more convenient. Running during the day is great, but when fights regularly leave as early as 6, you need to run the shuttle earlier than 5am. It would also be great to provide after hours pickups from places like the airport car rental, but no such services are available, unlike other properties in the area. Then there was the room. Half the channels (normal channels) listed on the TV were unavailable. Then to watch practically anything else your needed to provide a PIN. I've never seen such a thing at a hotel. Also, no Wi-Fi (the network listed as the over to connect to didn't exist, and the "free" version of the network would error out) and the air conditioner barely sputtered out luke warm air. I could not recommend staying there and will definitely not be doing so again.

Uncontrollable heating/cooling system.

Good value for the money. Quality of mattress and bathroom amenities compatible to a Marriott for half the price. Only shortcoming is that it could be hard to find staff at the front desk. They seem to roam or be in multi- tasking situations. The desk can be unattended for 10-15 minutes at a time.

Friendly staff and a great clean hotel!

Severely understaffed. Never answer the phone. Never had turndown. Front desk never answers the phone. Broken microwave. Had to replace ourselves. Used pool 4 times. Never had towels. Coffee downstairs hardly ever replenished. Air conditioning worked only half the time in room.

What I did not like AT ALL, was that there was no way to call the front desk. No way. I ended up calling to call centers in other countries, and there was no way to reach the front desk. I had questions a few days before our trip and it was IMPOSSIBLE to reach the front desk. This is not acceptable and completely ridiculous. One of the options I picked did give a # to text. Which I did, and no one ever texted me back. I will never go back there. However, once we finally got there, the woman at the front desk was nice and the shower was very good. But the front desk not having a phone is just ridiculous.

I had to ask 7 times for them to clean our room within just two days. We asked 4 times for towels to our room. & we had to ask way too many times for someone to unclog our drain in the tub that filled up with water immediately. We were accommodated by moving rooms. We woke up with SEVERAL bites that seem to be bed bugs??? We also only stayed at this hotel for the airport shuttle.The shuttle hours are NOT specified on expedia, therefore we were not able to take advantage of the shuttle & had to uber. We will not be staying here again, & we frequent the Ontario area.

Friendly staff. Easy check in and check out. Clean, quiet room that was very well equipped with everything we needed.

To start of the receptionist said I can check in earlier than check-in time and when I got there me and my friends wanted a room in the same floor so she said we had to wait 30 min to an hour and we waited and when we came back, a new girl came on shift and she gave our rooms to another couple and we needed to get ready for our day and long road trip. So we just got rooms on different floors. Second, the neighbors kept banging on walls and making noise as if there was a heated argument next door. It’s a very nice and clean hotel but very poor in service .

Front desk girl Amazing

Two clerks at the front desk when I walked in. No greeting. Just kept talking amongst themselves while I stood there for approximately 5 mins. Then one girl who appeared to be the manager bc she didn’t have on a uniform shirt like the other girl got up and walked away. No acknowledgment whatsoever. Just rude. Bad attitudes. Additionally they have hardwood floors and the person above me walked so hard all night. Heavy foot! Floors weren’t a good idea.

Nice hotel, very friendly staff

not the best location for food and other activities in the area

Great stay for 3 day convention. Easy walk to convention center and safe walking back to hotel at 10 pm. Plenty of parking smooth quick check in with friendly staff. Clean spacious room with comfortable bed and pillows. Fridge and microwave for in room meals.

Clean, quiet, and friendly staff. Not much nearby so you need to drive few miles to restaurants/shops

Great location. Close to restaurants and shop.

I have zero complaints, my stay was excellent. Very quiet, extremely clean, and close to the airport.

Nice hotel, close to Center

Property was clean, quiet, affordable and near the airport.

location

Great for getting to and from Ontario airport

8 min from airport

The bar and restaurant were nice and the restaurant selections were very well priced. Transfer to airport arranged by hotel and all went well.

Staff were excellent. Breakfast was buffet only at $16.95 and disappointing. No better than similar hotels free breakfasts. Breakfast menu would help. Perhaps, offering were limited as it seemed a very quiet time I saw n one else as I ate breakfast. I imagine hotel is busier when something is going at the convention center. Parking lot was 3/4 full, though. Room was clean and in good condition. HVAC mini split was quiet and effective. Much appreciated as this is often an weak spot in many hotels. I was awakened several times by someone stomping heavily in the room above at odd hours. I don't know if the floors/ceilings are not as sound proof as they should be or if the person above was stomping unusually hard, but as sounded like he was going to break my ceiling. All in all, I will return.

The customer service was great both at the front desk and restaurant. Very friendly and helpful staff. The room was nice and clean. The restaurants food was mediocre. The wi-fi wasn’t consistent and had to log in each time trying to connect. Made is very challenging to work from the hotel. The lobby bathroom had terrible faucets that were hard to use or didn’t work at all. No airport transportation. Lyfts were only available till 9 am?! Being an “airport” hotel should have transportation to and from the airport. The friendly staff made up for all the other down falls with the hotels

Quiet location, but a short drive to dining and shopping. Large spacious rooms and good breakfast options.

We stayed at Holiday Inn Ontario Airport location for one night. Check-in was quick and easy. We had dinner and a few drinks in the restaurant, which was satisfactory.

Liked the cleanliness, didn’t like the tardiness of the staff. Restaurant supposed to open at 5pm, didn’t open until 6:30pm. Shuttle to the airport was late, and staff screwed up my phone number and the ride operator cancelled my pickup. Wound up 25 minutes late to the airport.

Very clean easy check in and out and great breakfast , good place for a quick airport layover

maybe if we knew we had to pay for breakfast and didn’t say free breakfast on the website

good in general my only complaint is about the breakfast same things every day plus there is not a carte to ask for different type of breakfast in the past they offered kind of omelets options

Staff was extremely friendly! Lounge bartender made amazing drinks & food was delicious!