Name: Holiday Inn Hotel & Suites-West Edmonton by IHG
Address: 11330 170th Street, Edmonton, Canada, Edmonton, Westend, CA
Price range: $80–$120 per night
Rating: 8.3

What guests think

Across reviews of Holiday Inn Hotel & Suites-West Edmonton by IHG, guests most often highlight clean, comfortable rooms and friendly, accommodating staff, plus easy parking and convenient driving access to West Edmonton Mall and major routes for business or leisure.

Facilities draw mixed feedback: the pool and hot tub are small and sometimes need maintenance, the gym is limited, and there are occasional elevator problems. The on-site Ricky’s is convenient, but breakfast value and voucher terms vary, and breakfast is not typically included. Some guests mention dated or dark rooms, thin walls and noise, intermittent Wi-Fi, inconsistent in-room microwaves, and occasional cleanliness lapses or deposit refund delays. A practical choice for short stays and mall visits.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool and hot tub are small and sometimes need maintenance; the gym is limited with some broken equipment. There are occasional elevator issues, while parking is straightforward.

Related guest reviews

10

Marc

Sep 15, 2025

·

Stayed 2 nights

Pool is small.

8

Jody

Mar 23, 2025

·

Stayed 2 nights

Gym could use a little work. Hot tub could be a little bigger.

2

Gurpreet

Aug 9, 2025

·

Stayed 1 night

Pool and elevator not good

10

Nora

Mar 2, 2025

·

Stayed 1 night

They had problems with the elevators not working.

10

Blaine

Mar 30, 2023

·

Stayed 4 nights

We were really pleased with everything the hotel had to offer. We were especially pleased with the spaciousness in parking. We travel with a truck and loved the ease in which we could park and the peace of mind in knowing that our doors would not be dented. Would definitely stay here again.

8

Krista

Nov 3, 2025

·

Stayed 2 nights

Room was clean, quiet the hot tub jets didn’t work but the water was warm

10

Darcy

Dec 9, 2025

·

Stayed 1 night

Clean hotel and easy parking

6

John

Apr 24, 2023

·

Stayed 2 nights

Chlorine smell in lobby and heavy scented cleaners in room detracted from our stay. Also exercise room disappointing - very small and equipment not all working,

6

Richard

Mar 30, 2025

·

Stayed 2 nights

Pool was super small and pool area was in rough shape. Flooring behind bathroom door was dirty, bathtub took forever to drain. Touched the lampshade and a plume of dust came off. Ok, but won’t go back.

4

Will

Apr 11, 2023

·

Stayed 2 nights

The elevator was constantly out of order causing you to walk across a small pool deck while being splashed with water just use the stairs. Extremely over priced for what you get. We had to switch rooms the first night due to a broken sofa bed. Will not stay here again.

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Cleanliness

Most reviews mention clean rooms and well-kept linens, with housekeeping praised. However, multiple guests reported lapses such as dusty or dirty spots, stained sheets, and strong bleach or chlorine odors.

Related guest reviews

10

Joely

Oct 26, 2024

·

Stayed 1 night

Though I was in the pet room, it was quite dirty. Every time I check in somewhere, I always check for bed bugs. When I lifted the mattress, there were no bugs, but it was filthy with crumbs and hair. It looked like bed skirt had not been changed in months. The skirt and mattress protector had brown and red smudge stains. Much of the sheets had black hairs and lint on them. A lint roller should have been used for this. Besides that, customer service was friendly and parking was plentiful.

6

Bina

Aug 7, 2025

·

Stayed 1 night

Stay was ok. Sheets had old blood stains on them

10

Valerie

Nov 13, 2025

·

Stayed 3 nights

Room was great, clean & spotless. Staff were excellent. We had a great stay at this hotel.

6

Linda

Apr 28, 2025

·

Stayed 1 night

Strong smell of bleach. I thought it maybe the pool but realized after it was not the pool. It was just everything when I used the towels and face cloths. It was very, very strong. It actually made me feel sick

8

ARLENE

Oct 31, 2025

·

Stayed 1 night

Parking was safe and easy. Room was clean and comfortable.

6

John

Apr 24, 2023

·

Stayed 2 nights

Chlorine smell in lobby and heavy scented cleaners in room detracted from our stay. Also exercise room disappointing - very small and equipment not all working,

10

Diane

Nov 1, 2025

·

Stayed 1 night

Rooms were clean and spacious. Amanda at the check in desk was friendly and helpful. Would definitely stay here again

10

Suzanne Charlotte

Aug 17, 2025

·

Stayed 11 nights

Staff were amazing and very professional. Our room was cleaned and fresh towels were provided every day.

6

Juliane

Sep 20, 2025

·

Stayed 1 night

Dirty light switch upon entering. The restaurant should have been prepared for the influx of customers, seeing as there was a concert in town. It looked like the staff was overwhelmed, but doing their best. The beds were comfortable

6

Pornpun

Dec 19, 2024

·

Stayed 1 night

The floors were dirty

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Rooms

Rooms are comfortable and often spacious, with many guests highlighting very comfortable beds and some suites with jacuzzis. Downsides include dated or dark decor, thin walls and noise transfer, occasional maintenance issues, intermittent Wi-Fi, and a lack of microwaves in some rooms.

Related guest reviews

6

Rey

Mar 30, 2025

·

Stayed 1 night

Needs maintenance. Bathroom door swelled and would not completly open. Shower head leaked. Toilet was loose.

8

Melony

Nov 7, 2025

·

Stayed 1 night

Was ok staff was nice hotel rooms are kinda dated

8

Sheila

Jul 25, 2025

·

Stayed 2 nights

Enjoyed the pool and hot tub. Room was quiet and clean. No microwave though.

8

Linda Xue

Aug 20, 2025

·

Stayed 3 nights

The room was big and clean but the sound insulation was not that good. We had two teens but only one kid got a free breakfast voucher for each day. ( breakfast is not serving by yourself ). Not many restaurants and shops around this area but very quiet.

6

Cindy

Jan 2, 2026

·

Stayed 2 nights

The wifi would cut in and out. You would be connected one minute and then it would cut out. Sometimes you couldn’t even connect. The staff and room were very good

8

Jenn

Jan 2, 2024

·

Stayed 1 night

Jacuzzi room was clean and spacious. Only upgrade i would love to see is smart tvs in the rooms

8

PHILIPPE

Feb 15, 2025

·

Stayed 1 night

We like the hot tub and the bed was very comfortable.

10

Bruce

Sep 14, 2025

·

Stayed 1 night

Great area nice hotel huge rooms

8

Donna

Aug 29, 2025

·

Stayed 1 night

Good location for shopping , convenient parking , restaurant on site & friendly staff. Room was clean but “ tired” & dark . Lighting is not great , both chairs had holes from wear & age . Beds were comfortable , with nice linens & variety of pillows .

10

Emily

Jul 21, 2025

·

Stayed 1 night

Great hotel for date night, huge bathroom and awesome jacuzzi:)

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Service

Staff are frequently described as friendly, helpful, and efficient, with quick check-in and problem resolution. Some experienced inconsistent service, surprise or delayed deposits, and occasional rudeness or voucher errors.

Related guest reviews

6

Jenn

Sep 1, 2025

·

Stayed 1 night

I still haven't recieved my deposit back onto my card

8

Kollin

Feb 23, 2026

·

Stayed 2 nights

Friendly staff,clean room

2

Mike

Aug 26, 2024

·

Stayed 1 night

Upon checking in they tell me that they need to collect another deposit fee. This was not listed in the itinerary when I booked. They had listed the taxes and fees, but nowhere was an extra deposit charge listed. The clerk said it was policy. It should of been listed to be fully transparent.

4

Courtney

Oct 27, 2025

·

Stayed 2 nights

Staff was rude, can you hearing everything from people beside you or above.

10

Derrek

Nov 21, 2025

·

Stayed 2 nights

Room was clean and looked nice, easy check in and check out service, hotel was quiet and the restaurant was convenient and good. Would definitely stay again!

10

christopher

May 18, 2025

·

Stayed 1 night

Staff were all very polite and eager to help me with anything I had come up

8

Wendy

Sep 9, 2024

·

Stayed 4 nights

Hotel had mostly friendly staff. A couple who made errors during my stay (did not provide all food vouchers at check in, did not add the confirmed guest (that I confirmed months ago by email) to the registry and a restaurant staff who accepted a voucher with a wrong date by accident then another that wouldn't accept the one I had left in the end) and gave a little bit of attitude but others who were super friendly and accommodating. The errors made were rectified in the end. Pool and hot tub were convenient with great hours. Both a bit small and in need of a drain and clean/repair by my visit in Sept (end of season). Hotel rooms were a little dated but super clean and the beds were soft and sheets and towels fresh. Cleaning staff did an excellent job. Immediate surrounds don't have much for tourists except food but there is a bus stop right outside and the bus goes right to the West Edmonton Mall and the hotel is in convenient driving distance to many attractions.

4

Mahesh

Feb 25, 2026

·

Stayed 1 night

Disappointed with the lack of consistency here. My room had no microwave, and I wasn't offered one at check-in. However, I overheard staff proactively asking other guests if they needed a microwave set up in their rooms. It felt like some guests received better service than others. If you stay here, make sure to ask for what you need upfront, as they don't offer the same level of care to everyone.

10

Diane

Nov 1, 2025

·

Stayed 1 night

Rooms were clean and spacious. Amanda at the check in desk was friendly and helpful. Would definitely stay here again

10

Suzanne Charlotte

Aug 17, 2025

·

Stayed 11 nights

Staff were amazing and very professional. Our room was cleaned and fresh towels were provided every day.

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Location

Convenient by car for West Edmonton Mall, highways, and training locations, with a generally quiet, safe feel and ample parking. The immediate area is industrial with limited walkable options and less convenient public transit; some found access to the entrance awkward.

Related guest reviews

10

Dale

Oct 26, 2025

·

Stayed 2 nights

Safe area

2

Jasbir

Aug 4, 2025

·

Stayed 2 nights

The hotel is hard to get to by the main road. You always have to come round the back. There is no turning access to the front of the building. There was six times that I was picked up from the hotel and dropped off. It was really annoying The air-conditioning unit was so loud Even that didn’t stop the noise from the road got no sleep on the second night as the fire alarm went off at 3:39 AM had to get up at 6 o’clock to get to the airport waited over 15 minutes for the Uber driver to find the front door of the hotel Really bad experience.

10

danijela

Aug 27, 2024

·

Stayed 1 night

Quiet,clean hotel.Very convenient location for purpose of mine trip.

10

Julie

Oct 15, 2025

·

Stayed 1 night

Very quiet area at night.

10

Anna

Apr 6, 2025

·

Stayed 2 nights

I liked it because it was really convenient to the mall and Other places

10

Jennifer

Apr 21, 2024

·

Stayed 1 night

Hotel is a bit dated but clean, beds were comfy, service great. Location is easy to get in and out of, close to the mall and both highways. Not really anything around the hotel though. Wanted to go for a walk, but no green space and just city streets around industrial type businesses eg car dealership Over all, nice place, can’t complain about the hotel itself.

8

Gabriella

Sep 22, 2025

·

Stayed 1 night

Nice hotel and rooms. Restaurant at hotel was very convenient and the food was very good.

10

Timothy

Aug 27, 2024

·

Stayed 1 night

Just off Highway 16 for easy access. Very comfortable beds. Clean and quiet, at least on the far side of street like we were.

10

Jim

Oct 2, 2023

·

Stayed 2 nights

The location is just right for our business needs

6

Heather

Sep 14, 2025

·

Stayed 2 nights

The hotel was quiet and beds were comfortable but the location is far away from anything without easy access to public transit.

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AI-generated summary based on recent guest reviews

Dining

On-site Ricky’s is convenient, and several guests enjoyed breakfast and coffee. Feedback on the breakfast voucher and value is mixed, with some finding limited choices or slow service, and breakfast is often not included.

Related guest reviews

10

Kevin

Nov 30, 2025

·

Stayed 2 nights

The hotel was in good shape, room was good and comfortable, service from staff was good. They offer a breakfast coupon for $10 but it gets used for Ricky's and it's not worth buying. Just go to Ricky's because the coupon only goes towards the menu.

8

David

Nov 5, 2024

·

Stayed 5 nights

The room was clean and spacious. It was close to the mall. Breakfast was at Ricky's diner using a voucher that had many hot and cold choices.

10

Hailey

Jan 30, 2025

·

Stayed 3 nights

We enjoyed our stay. We got a suite so there was a door to the bedroom. Was nice to be able to put the kid to bed in there in their playpen and still have the living room to lounge in. We thought the location was great. Staff was friendly. Pool was clean and we enjoyed it. Rickys was delicious for breakfast.

10

James

Sep 1, 2024

·

Stayed 2 nights

Clean spacious rooms, very friendly and accommodating staff. Dove toiletries. Speedy service in Ricky's for breakfast. Set in an industrial type area was the only negative.

8

Michelle

Aug 19, 2025

·

Stayed 2 nights

Restaurant in hotel is convenient and good food! The room is big and clean. Bed was comfortable. Close to a Tim Horton’s. Pool was great hot tub was also but too small.

10

Derrek

Nov 21, 2025

·

Stayed 2 nights

Room was clean and looked nice, easy check in and check out service, hotel was quiet and the restaurant was convenient and good. Would definitely stay again!

10

Samuel

Jul 28, 2025

·

Stayed 4 nights

Breakfast had some of the best coffee I’ve had.

4

Safe

Apr 6, 2025

·

Stayed 3 nights

It was disappointing to pay an additional fee for a breakfasts in advance only to find out when you get to the hotel that it’s a Ricky’s restaurant and the breakfast is only a $10 voucher towards a full menu pricing.

8

Windy

Aug 26, 2024

·

Stayed 1 night

Staff was friendly and easy to work with. Had booked and paid through Expedia. When we arrived was told a damage deposit on a credit card was needed. They said they usually don’t accept a debit, which should be clear as not everyone wants or can have a credit card. We opted in for the extra 15$ a person for breakfast. Had I known that we would receive coupons with very limited choices at the restaurant I would have opted out and just bought breakfast and been able to choose whatever we wanted. It was a very small breakfast for the money.

8

James

Aug 19, 2023

·

Stayed 1 night

Easy check in and out. Close to West Edmonton Mall. Buildng is older and shows its age, but its clean. Was fully booked, and still pretty quiet. Included (addon) Breakfast was ok, a bit slow, fast food and restaurants close if you do that.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$92
February	$97
March	$103
April	$108
May	$115
June	$110
July	$99
August	$106
September	$119
October	$106
November	$102
December	$89

Su	Mo	Tu	We	Th	Fr	Sa
				1 $97	2 $102	3 $102
4 $94	5 $97	6 $97	7 $97	8 $97	9 $120	10 $115
11 $99	12 $97	13 $97	14 $97	15 $100	16 $81	17 $83
18 $81	19 $86	20 $90	21 $90	22 $86	23 $90	24 $93
25 $80	26 $81	27 $83	28 $83	29 $81	30 $82	31 $81

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $102	19 $103
20 $93	21 $96	22 $96	23 $96	24 $96	25 $102	26 $102
27 $93	28 $96	29 $97	30 $97

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Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds, Accessible (Mobility)

Standard Room, 1 King Bed (Leisure)

Suite, 1 King Bed, Accessible (Mobility)

Standard Room, 1 King Bed, Accessible (Mobility)

Standard Room

Room, 1 King Bed

Standard Room, 2 Queen Beds

Suite, 1 King Bed (Additional Living Area)

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Hotel & Suites-West Edmonton by IHG

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