Name: Holiday Inn Express Hotel & Suites Ashland by IHG
Address: 13131 Slone Court, Ashland, Kentucky, United States of America, Ashland, Kentucky, US
Price range: US$100–US$219 per night
Rating: 8.33

What guests think

Reviews of Holiday Inn Express Hotel & Suites Ashland by IHG describe friendly staff and generally comfortable, modern rooms, alongside ongoing renovations that sometimes affect the pool and create noise, with breakfast feedback ranging from excellent to disappointing.

Many guests found the hotel clean and convenient to the interstate, though a notable number reported odors or dirty floors in some rooms. Room comfort is praised, but recurring issues include broken shades or lights, noisy or ineffective AC, thin walls, and occasional maintenance problems. Service is frequently warm and helpful, yet some travelers experienced check-in delays, reservation or billing mix-ups, and poor communication about facility closures. Expect a mostly comfortable stay with friendly service, but check renovation impacts and amenities before arrival.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Renovations are a recurring theme, bringing daytime noise and temporarily closing or chilling the pool; some guests’ stays were unaffected while others missed expected amenities.

Related guest reviews

2

John

7 Jan 2025

·

Stayed 1 night

Was lied to by the staff when I called and asked about the pool. Called 2 days before arrival bringing five 16 great old girls for a party so they could swim. Was told the pool was open. After check in found a sign on the door that said pool was closed for cleaning. Well upon asking the guy at the desk when it would reopen he informed me that it had been closed for a week do to the heater going out in it.

10

Curtis

11 May 2025

·

Stayed 1 night

The only reason I don’t give an excellent on the property is because being remodeling right now so some areas are a little messy. Our room is absolutely beautiful and perfect so I am sure once all the remodeling is completed this will once again be a perfect hotel. This is our 3rd time to stay here and will again.

10

Cynthia

16 May 2025

·

Stayed 3 nights

At the time of our stay the pool and main commons area was being renovated, even though all that going on it never once interfered with our stay. Very clean , professional, safe, and kid friendly experience. Can’t wait to stay again when the new pool is ready.

10

Katie

28 Jul 2025

·

Stayed 1 night

Check-in was easy; the lobby felt safe/secure; the staff was friendly and provided free water bottles. My only complaint is that we did not get to enjoy the pool, but at the same time I appreciate it was closed for cleaning, to ultimately benefit the health and safety of the guests. No pool is better than an unclean pool!

6

Lisa

13 Oct 2024

·

Stayed 1 night

Everything was what you would expect, except the pool was very cold. My kids couldn't stay in long because they were shivering. Hopefully the heater gets fixed soon.

6

Stephanie

15 Dec 2024

·

Stayed 1 night

The reason for the 3-stars is the hotel is undergoing renovations, so I was awakened to the sound of a pneumatic tile remover in the room directly over mine at 8:15 a.m. on a Saturday morning. I understand hotels have to do renovations. I would hope they would not have guests stay in rooms directly beneath renovations where pneumatic tools are going to be used early in the morning. I did call the front desk who "apologized" for the noise. I understand the front desk person likely cannot do anything about the noise. I would recommend anyone planning to stay here contact the hotel to ask for a room as far away from where renovations are occurring as possible while the renovations continue. (They are renovating the 3rd floor now). I do not recommend staying on the 2nd until renovations are done.

6

Kristina

28 Apr 2025

·

Stayed 2 nights

The staff was amazing and very friendly, the property is currently under construction, however, we booked since there was a pool, but the heater was broken and couldn't be used, the shower in our room broke, they fixed it right away, and it broke again the next evening at about 11 pm, it couldn't be fixed so we had to pack up and move to another room, but they did give us a larger room (but we were checking out the next morning). But great staff and clean rooms win me every time so I'd give them another chance. And there's popcorn in the lobby which was very fun.

10

John

30 Apr 2025

·

Stayed 1 night

Even under construction, the property was clean and maintained.

4

Juanita

12 Jun 2025

·

Stayed 2 nights

Under construction. 9 am there’s drilling in the next room. That was unpleasant way for my 6 month old grandson to wake up!!

8

anthony

20 May 2025

·

Stayed 4 nights

the hotel was under construction was not told that for like two days after i booked my stay . ,no hot breakfast . had to go buy hot breakfast out cost me like $20 extra dollars a day . wish i knew that before i booked room . but was ok . they could have offered a Discount . pool was closed and exercise room was down too ..but it will be nice next time .

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Cleanliness

Many reviews note clean rooms and common areas, but several mention odors, dirty floors or tubs, and uneven housekeeping.

Related guest reviews

10

Susan

23 Jul 2024

·

Stayed 3 nights

We enjoyed our stay here. The rooms were clean and spacious. We had a king suite. It was very convenient to have a refridgerator and microwave. They had a nice selection for breakfast. The staff was very helpful.

6

Diana

7 Jun 2024

·

Stayed 1 night

The bathroom tub was dirty with hairs left in it. The room also had a bad odor. Fortunately, the bed sheets were clean. And the lady that checked us in was not very personable.

4

LAURA

10 Jun 2024

·

Stayed 1 night

The room smelled like a dirty sock...was dark and dinge.

4

Richard

12 Jun 2024

·

Stayed 1 night

Hotel smelled. Wall paper in hall was torn.

10

Debra

12 Aug 2025

·

Stayed 1 night

Hotel was very clean, bed was comfortable and breakfast was hot and plentiful

10

Destiny

1 Oct 2025

·

Stayed 1 night

Clean and comfortable stay for the night. Conveniently located right off of the highway but still quiet. Looks to be newly remodeled. Friendly and quick check in.

10

Connie

28 Jan 2023

·

Stayed 1 night

Employees were super friendly. Rooms were very clean and comfortable

2

Cody

8 Jun 2024

·

Stayed 3 nights

Our room smelled like a dirty foot, mixed with mildew. We asked for spray and the mustached front desk person came up with a spray bottle, sprayed the floor in a few spots, and said that should do it, and left. Room continued to smell horrible afterwards. Mustached front desk guy seemed inconvenienced every time we had a problem. The second day the pool went out of commission which was the entire reason we even chose that hotel to begin with. Our bathtub didn’t drain properly, it took 30 minutes in between bath and showers to get back in. The WiFi was incredibly slow, it would take 10 minutes in between loads of any webpage. The cleaning crew skipped our room the first two nights so we had to take our own trash down and request more towels and washcloths. We didn’t get our room vacuumed for two nights, which makes it difficult to work with when traveling with toddlers. We stayed for three nights total and never got our sheets or bedding changed at all, nor did we get a refill k-cup for our coffee maker once. The complimentary body wash in our room stayed empty the entire stay never got a refill. The workout area stayed without water the entire time. All in all, the room was 110 a night but I wouldn’t even recommend it to someone for 30 dollars a night. Save your money and go somewhere else. I will never return to this hotel chain in Ashland or any holiday inn express ever again after this experience.

2

Joseph

5 Oct 2025

·

Stayed 1 night

The overall facility was extremely dirty. When I made it to the room, I found Hair and filth in the shower sink and floors. The bed linens were dirty and had and odor even the towels were washed, but not with care it was like they tried to wash too many towels at once and an odor still lingered. Not the kind of experience that I was expecting when I was on my Home after working a few days away. The staff was friendly to check in.

4

Tim

22 Sept 2025

·

Stayed 2 nights

The floor was so extremely dirty. Obviously, the guests before us had stepped into dirt or mud and the floor didn’t even appear to have been swept or mopped for sure. The was a nasty build up on the entire floor and our feet we absolutely gross just from going from the bathroom to the bed.

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Rooms

Rooms are often spacious, modern, and comfortable, but recurring issues include loud or ineffective AC, broken lights or shades, thin walls and hallway noise, and occasional slow Wi‑Fi.

Related guest reviews

4

John

30 Jun 2025

·

Stayed 1 night

While convenient to my destination, I would not stay here again. Half of the lights in my first room were not working, including any in the bathroom. The second room had an AC unit thay seemwd to do little to reduce humidity, and the safety rail in the shower litterally fell off when I touched it lightly. Biggest disappointment, however, was the breakfast: sausage and " french toast" pieces that were overcooked, and no eggs of any kind (employee told me she hadn't had any eggs " in a while"). Fruit selection was limited to a couple of apples. Honestly the worst breakfast buffet I've ever had in a major hotel chain. I dont normally write reviews, but this was an uncomfortable night.

10

Mary

30 Jun 2025

·

Stayed 1 night

It was super clean and super modern. Loved the fiant shower and tv. Everytime was perfect. We were there for our 4 yr anniversary.

8

Bridgette

23 Feb 2023

·

Stayed 1 night

I was traveling with my two young daughters. I was a little concerned with how little parking there was in the front. It was a bit scary, when we got back from dinner, that we had to park behind the building in the dark. There were no clear entrances into the building from the back parking lot (I did see them the next morning), so we had to walk around the building in the dark to the front. So I guess just know that the entrances are there, just not obvious? Our room was a good size and the beds and pillows were comfortable. The shower pressure was good and the water was hot. A warning to parents with small kids, it’s very difficult to wash their hands in the bathroom. There’s a decorative part on the front of the sink (at least in our room) that pushed so far out that my girls couldn’t reach the sink to wash their hands or brush their teeth. So I had to hold them up, which was inconvenient. I guess you could bring one of those little folding stools to get around this annoyance though. The staff was friendly enough and the breakfast the next day was fine. There is a station for fresh pancakes, although we didn’t use that. Be warned, the coffee at breakfast was the worst I’ve ever had. Overall, it was a good place to stay for the price.

6

Donathon

12 May 2025

·

Stayed 2 nights

The room wasn't soundproof as listed on here.. was looking forward to that.. also wanted the heated pool the whole place was under construction... But our room has been remodeled and was nice so we just stayed in there it was nice and clean we did ask for cleaning service while we left for an axe throwing date right next door and left a good tip and even cleaned the room our self's making the tip easy earned just change our sheets and take out the trash get us fresh towels was disappointed to come back to the same mess request again they took our trash bags and gave us towels... I wanted a break as a mom and this took from that..

10

Thomas

3 Oct 2025

·

Stayed 1 night

Room was spacious and up to date

10

John

29 Jun 2024

·

Stayed 1 night

Management was really nice, but curtains don't close all the way...

2

Cody

8 Jun 2024

·

Stayed 3 nights

Our room smelled like a dirty foot, mixed with mildew. We asked for spray and the mustached front desk person came up with a spray bottle, sprayed the floor in a few spots, and said that should do it, and left. Room continued to smell horrible afterwards. Mustached front desk guy seemed inconvenienced every time we had a problem. The second day the pool went out of commission which was the entire reason we even chose that hotel to begin with. Our bathtub didn’t drain properly, it took 30 minutes in between bath and showers to get back in. The WiFi was incredibly slow, it would take 10 minutes in between loads of any webpage. The cleaning crew skipped our room the first two nights so we had to take our own trash down and request more towels and washcloths. We didn’t get our room vacuumed for two nights, which makes it difficult to work with when traveling with toddlers. We stayed for three nights total and never got our sheets or bedding changed at all, nor did we get a refill k-cup for our coffee maker once. The complimentary body wash in our room stayed empty the entire stay never got a refill. The workout area stayed without water the entire time. All in all, the room was 110 a night but I wouldn’t even recommend it to someone for 30 dollars a night. Save your money and go somewhere else. I will never return to this hotel chain in Ashland or any holiday inn express ever again after this experience.

8

Robby

24 Sept 2025

·

Stayed 1 night

The room was very spacious and clean. Shower had good water pressure and never lost hot water. Breakfast was very good. They had oatmeal with toppings, which is my favorite. The only reason I’m not giving it 5 stars is the slowness of receiving the deposit. It took 2 weeks and my husband had to chase it down.

8

Jim

18 Oct 2025

·

Stayed 1 night

Blackout shade was broken making for a restless night. No fresh fruit at breakfast. Everything else was what you’d expect from Holiday Inn

8

Jack

3 Aug 2025

·

Stayed 1 night

The only problem I had was that the air conditioner was loud otherwise a very nice room

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Service

Staff are frequently praised as friendly, accommodating, and efficient. Some guests report check-in delays, reservation or billing errors, and weak communication about closures or maintenance.

Related guest reviews

2

John

7 Jan 2025

·

Stayed 1 night

Was lied to by the staff when I called and asked about the pool. Called 2 days before arrival bringing five 16 great old girls for a party so they could swim. Was told the pool was open. After check in found a sign on the door that said pool was closed for cleaning. Well upon asking the guy at the desk when it would reopen he informed me that it had been closed for a week do to the heater going out in it.

10

Kimberly K

14 Nov 2024

·

Stayed 1 night

The front desk clerk was amazingly efficient. Best check in ever!!

10

LeeAnn

20 Jun 2023

·

Stayed 1 night

The staff went above and beyond!!

4

SABRINA Kaye

21 Apr 2024

·

Stayed 2 nights

Couldn’t get a receipt at checkout. Asked two staff and they couldn’t print one. Had to keep calling asking for the manager.

8

Quentin

14 Jul 2025

·

Stayed 2 nights

Charge my card. Then was supposed to charge another card and they failed to do that. But over all nice hotel.

10

Nancy

24 Aug 2025

·

Stayed 1 night

After traveling all day, i needed a quiet room so that i could fall asleep without interruption from the additional guests checking in. The desk attendant gave me the most quiet and clean room. It was a wondwrful room

10

Nathan

5 Jul 2024

·

Stayed 1 night

It was clean and the staff are very helpful and always ready to help or provide support.

10

Destiny

1 Oct 2025

·

Stayed 1 night

Clean and comfortable stay for the night. Conveniently located right off of the highway but still quiet. Looks to be newly remodeled. Friendly and quick check in.

10

Vanessa

19 Sept 2025

·

Stayed 1 night

Amazing service from check-in to check out. The room was nice and beds were super comfy. My girls and I were surprised at how quiet it was.

4

John

18 Apr 2024

·

Stayed 1 night

Had booked my room months in Advance. To show up and they told me that the Hotel was overbooked and I was not given the room I had booked. Received a downgraded room with shower head leaking and bathroom light not working and remote to TV was broke. Disaster stay. The only great thing was when I could check out.

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Location

Convenient off the interstate and generally quiet. A few guests found the entrance hard to spot or access, and nearby dining can be limited.

Related guest reviews

8

Bridgette

23 Feb 2023

·

Stayed 1 night

I was traveling with my two young daughters. I was a little concerned with how little parking there was in the front. It was a bit scary, when we got back from dinner, that we had to park behind the building in the dark. There were no clear entrances into the building from the back parking lot (I did see them the next morning), so we had to walk around the building in the dark to the front. So I guess just know that the entrances are there, just not obvious? Our room was a good size and the beds and pillows were comfortable. The shower pressure was good and the water was hot. A warning to parents with small kids, it’s very difficult to wash their hands in the bathroom. There’s a decorative part on the front of the sink (at least in our room) that pushed so far out that my girls couldn’t reach the sink to wash their hands or brush their teeth. So I had to hold them up, which was inconvenient. I guess you could bring one of those little folding stools to get around this annoyance though. The staff was friendly enough and the breakfast the next day was fine. There is a station for fresh pancakes, although we didn’t use that. Be warned, the coffee at breakfast was the worst I’ve ever had. Overall, it was a good place to stay for the price.

8

Tom

24 Oct 2024

·

Stayed 1 night

Clean. Near Interstate.

10

Gary

12 Sept 2025

·

Stayed 1 night

Middle of niwhere

8

Ricky

27 Feb 2024

·

Stayed 4 nights

Convenient for visiting family in the area. Quiet most of the days I stayed. Noisy kids on one weekend day. Staff was friendly and helpful. Breakfast was hot and tasty!

6

Roy

2 Jul 2024

·

Stayed 1 night

Very difficult to get to the hotel. Room was very stuffy. Would not stay there again.

10

Destiny

1 Oct 2025

·

Stayed 1 night

Clean and comfortable stay for the night. Conveniently located right off of the highway but still quiet. Looks to be newly remodeled. Friendly and quick check in.

10

Heather

26 Feb 2025

·

Stayed 1 night

Overall the hotel was good. They were doing some painting so some construction equipment was visible. Not many places for dinner in the area that were close by. Staff was excellent and friendly. Bed and breakfast was fantastic.

10

anthony

19 Mar 2024

·

Stayed 3 nights

Easy to get in and out .Good location

6

Stephanie

30 Jun 2024

·

Stayed 1 night

Location wasn’t bad. It was close to the interstate, but it needs to be updated, and our shower curtain was dirty.

10

Paul

30 Jan 2025

·

Stayed 1 night

Entrance was not well marked.

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Dining

Breakfast is often praised for hot options and variety, but several reviews cite sparse or missing items, cold food, or temporary reductions during renovation; coffee quality and equipment uptime vary.

Related guest reviews

4

John

30 Jun 2025

·

Stayed 1 night

While convenient to my destination, I would not stay here again. Half of the lights in my first room were not working, including any in the bathroom. The second room had an AC unit thay seemwd to do little to reduce humidity, and the safety rail in the shower litterally fell off when I touched it lightly. Biggest disappointment, however, was the breakfast: sausage and " french toast" pieces that were overcooked, and no eggs of any kind (employee told me she hadn't had any eggs " in a while"). Fruit selection was limited to a couple of apples. Honestly the worst breakfast buffet I've ever had in a major hotel chain. I dont normally write reviews, but this was an uncomfortable night.

10

John

9 Aug 2025

·

Stayed 3 nights

Nice place, staff are excellent. Beeakfast was spot on worth staying eating there.

8

Patricia

11 Jan 2023

·

Stayed 19,365 nights

The hotel property was neat and clean. Rooms looked great although the bathroom renovations weren’t to my liking. Beds were comfortable. Liked the closet and mini fridge plus the sofa seating. Breakfast area was nice except I was disappointed that the pancake machine was out of order. The staff members were all so friendly! Great place to stay! 👍

6

Michael

20 Jul 2024

·

Stayed 1 night

Room and front desk staff were fine, but breakfast was not. Few eggs, no breakfast meat, juice machine put out mostly water, tables were dirty, and no staff seemed to be paying attention.

10

Debra

12 Aug 2025

·

Stayed 1 night

Hotel was very clean, bed was comfortable and breakfast was hot and plentiful

10

Dustin

23 Jan 2023

·

Stayed 1 night

Comfy room, clean, friendly staff, delicious breakfast!

4

Nancy

30 Apr 2023

·

Stayed 1 night

The worst HIE we’ve stayed in. Hall and elevator floors dirty. At (poor) breakfast, attendants no where to be found. Every table dirty, food and coffee never replenished while we were there. Lots of staff coming to get coffee, though. Not much left to eat for folks arriving after 9:30, and there were many. A very disappointing overnight.

8

Scott

4 Aug 2025

·

Stayed 1 night

Friendly and clean. Breakfast is better than other hotels

10

Stephen

22 Aug 2023

·

Stayed 1 night

Good Value, excellent breakfast, good staff

8

anthony

20 May 2025

·

Stayed 4 nights

the hotel was under construction was not told that for like two days after i booked my stay . ,no hot breakfast . had to go buy hot breakfast out cost me like $20 extra dollars a day . wish i knew that before i booked room . but was ok . they could have offered a Discount . pool was closed and exercise room was down too ..but it will be nice next time .

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Month	Average price
January	US$98
February	US$107
March	US$127
April	US$129
May	US$134
June	US$128
July	US$159
August	US$124
September	US$142
October	US$152
November	US$121
December	US$114

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $167	17 $157	18 $162	19 $159
20 $125	21 $156	22 $167	23 $167	24 $161	25 $219	26 $219
27 $112	28 $166	29 $180	30 $149

Su	Mo	Tu	We	Th	Fr	Sa
				1 $134	2 $133	3 $126
4 $104	5 $147	6 $147	7 $147	8 $156	9 $190	10 $154
11 $117	12 $155	13 $151	14 $169	15 $140	16 $169	17 $154
18 $104	19 $141	20 $143	21 $143	22 $141	23 $120	24 $113
25 $100	26 $154	27 $143	28 $145	29 $123	30 $111	31 $108

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Monthly average prices

About this property

Location

Room options

Suite, Multiple Beds

Standard Room, 2 Queen Beds, Accessible Bathtub (Mobility Accessible)

Standard Room, 1 King Bed, Roll-In Shower (Mobility Accessible)

Standard Room

Standard Room, 1 King Bed

Standard Room, 2 Queen Beds

Suite, 1 King Bed with Sofa Bed

Suite, 2 Queen Beds, Accessible Bathtub (Mobility Accessible)

Suite, 1 King Bed, Accessible Bathtub (Mobility Accessible)

Guest reviews

Very good

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express Hotel & Suites Ashland by IHG

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Prices for upcoming dates