What type of breakfast is offered and what are the serving hours?

Continental breakfasts are available daily from 4:00 AM to 1:00 PM for a fee of approximately GBP 9 per person.

Does the property allow pets?

No pets are allowed, but service animals are permitted.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM to 11:59 PM, and check-out is by 11:00 AM. Early check-in and late check-out are available for a fee, subject to availability.

What accessibility features does the property offer for guests with disabilities?

The property has limited wheelchair accessibility, including some accessible facilities.

What is the location of the property in relation to key landmarks?

The property is centrally located in Liverpool, steps from Liverpool ONE and 6 minutes by foot from Cavern Club. It is 0.5 mi from Royal Albert Dock and 0.7 mi from Liverpool Pier Head Ferry Terminal.

What are the policies for guests staying with children?

Children are welcome at the property, and there is no charge for children under the age of 18.

What are the policies regarding extra beds and cribs?

Extra beds and cribs are not available at the property.

Citadines City Centre Liverpool Aparthotel

What guests think

Travellers praise Citadines City Centre Liverpool for its ultra-central location, spacious apartment-style rooms with handy kitchen and laundry features, generally high cleanliness, and friendly, welcoming staff, making it a convenient base for shopping, dining and sightseeing.

Some note weekend street noise and that the pedestrianized setting makes vehicle drop-off and parking a bit tricky, though discounted nearby car parks are used. A minority experienced firm or uncomfortable beds and intermittent bathroom issues such as low water pressure or hard-to-adjust showers. A few guests reported check-in hiccups or inconsistent housekeeping. Expect a modern, self-catering stay in the lively heart of the city.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Apartment-style setups with kitchenettes and frequent in-room or on-floor laundry are praised. Off-site parking is nearby but drop-off can be awkward due to the pedestrian location; a small gym and lobby coffee are mentioned.

Related guest reviews

10

Lindsey

8 Jun 2025

·

Stayed 1 night

Great location , near bars, restaurants and shops. Easy check in. Friendly service. Our room equipped with small kitchen, lounge area and washer/dryer in the toilet space. Parking at Q Park 5 mins walk - get the code with your booking and prebook for discount!

10

Kaye

20 Nov 2025

·

Stayed 2 nights

Lovey hotel. Big room clean and spacious. Everything you need, iron hairdryer, washer and dryer. Nice shower and shampoo etc. The kitchen includes fridge microwave toaster and dishwasher, nice little separate sitting area and little table. Televisions in the living area plus the bedroom

10

Gary

2 Nov 2024

·

Stayed 3 nights

It is located on Church Street so you are literally right in the center of everything. There are a lot of homeless people there, but the property itself is safe. There is no parking on the premises, but it’s not too far away either. I would definitely stay here again

10

Johanna

13 Oct 2025

·

Stayed 2 nights

I didn't use the laundry service. The parking was a bit confusing but it wasn't a far walk.

10

Jane

21 Aug 2025

·

Stayed 1 night

Centrally located. Friendly staff. Enter through the door under the sign and take the elevator up one floor. Our room was really spacious with a washer and dryer!

10

Patrick

7 Jan 2025

·

Stayed 4 nights

Great first stay at Quest - Liverpool is home and we visit at least once a year, so it certainly won't be the last. After varying luck with hotels and apartments, we feel this was the best quality and value for money. Spacious, clean, and with an obvious effort to maintain and keep appliances up to date / well looked-after, we had no complaints! Central location is wonderful, gym is small but well-equipped, reception staff helpful.

10

Kenneth

13 Sept 2025

·

Stayed 3 nights

Nice reception area with free coffee and lend-a-book library

10

Lorna

3 Mar 2024

·

Stayed 1 night

Great apartment hotel. Really clean room, comfortable bed and pillows, good shower. Great kitchen area in the room. Small gym but good equipment available for whatever type workout you need. Location is right in the middle of the town madness, no noise but was really busy. Car park is approx 4 min walk away for the very cheap car park, not the Q Park quoted by the hotel eg £5 per day versus £21 offered by hotel at Q Park Wouldn’t stay in this location again if back in Liverpool as would prefer to be slightly more out of the centre.

8

Kerry

15 Aug 2025

·

Stayed 2 nights

Great location in centre of Liverpool, clean and comfortable, kitchenette is small but got everything you need for a short stay

8

Selina

17 Apr 2024

·

Stayed 1 night

Not right next to the road so we had to push our luggage for a while into the pedestrian area. Says on Expedia that the Studio King Size room has washing machine but it didn’t. Says in the confirmation email that there’s “ Free continental breakfast for 2 per day” but the hotel only has lobby and a shelf of food and utilities for sale.

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Cleanliness

Generally very clean and often described as spotless, though a few guests reported missed housekeeping tasks or occasional lapses.

Related guest reviews

10

David

23 Nov 2025

·

Stayed 1 night

Room was very clean , & loads of space

10

Daniel

7 Feb 2025

·

Stayed 1 night

Good location. Very clean. Reception staff very friendly

4

ali

6 Sept 2025

·

Stayed 3 nights

The cleanliness is very poor and there is no cleaning, only changing of bathroom towels

10

Rosemary

9 Jul 2025

·

Stayed 3 nights

This is a quiet apart hotel. Never heard a peep from any other guests. Everything seems well thought out. Didn’t cook, but appreciated the fridge and microwave. Comfortable bed. Solicitous folks at reception. TV was fine. Also good wi-fi. No complaints. Shopping was close and lots of dining and coffee options. Good to have coffee and kettle in the room. Impeccably clean.

10

Paul

20 Dec 2025

·

Stayed 1 night

Very impressed with Hotel. Very clean and modern. Comfortable and quiet

6

Fiona

24 Jun 2024

·

Stayed 1 night

The room was as expected. However, there were hairs in the bed. This is a basic fail. When preparing the room, the first thing is to check for hairs . It made my stay disappointing.

10

sharon

19 Mar 2025

·

Stayed 1 night

Lovely large one bedroom room. Spotless. Lovely staff in Reception on checkout day, so friendly thank you. Will recommend and stay again

10

MARY

27 Oct 2025

·

Stayed 1 night

Very clean room with everything we needed for a comfortable stay.

10

Clair

8 Jan 2026

·

Stayed 1 night

Spotless room. Bigger than expecting and location was perfect.

6

Joan

13 May 2025

·

Stayed 6 nights

The cleaning staff is a major weakness of this property. Towels were not changed frequently enough, carpet was not vacuumed despite being there six nights. Had to ask for more shampoo, toilet tissue etc. Disappointing to say the least.

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AI-generated summary based on recent guest reviews

Rooms

Spacious, modern apartments with useful kitchens and good soundproofing for many. Some guests found beds firm or uncomfortable and reported shower pressure/temperature issues; Wi-Fi is mostly reliable with a few complaints.

Related guest reviews

10

Catherine

9 Jun 2025

·

Stayed 2 nights

Stayed for weekend to watch Bruce Springsteen lovely city centre location, perfect, clean, comfortable, staff very helpful, only criticism was the windows where screwed shut, wanted fresh air.

10

Denise

12 Jan 2026

·

Stayed 3 nights

The staff were very friendly and professional. I stayed in a spacious 1 bed apartment room, the amenities were excellent. I really liked the great location close to the shops and restaurants.

4

Alex

18 May 2025

·

Stayed 2 nights

Got 3 hours sleep on the Saturday as there is loud music playing on the street outside til 4am. We were also denied a late checkout when we complained.

8

JOHN

17 May 2025

·

Stayed 1 night

WiFi isn’t good There was a lot of noise in my room when the neighbours flushed the toilet. Staff are really nice.

10

Rosemary

9 Jul 2025

·

Stayed 3 nights

This is a quiet apart hotel. Never heard a peep from any other guests. Everything seems well thought out. Didn’t cook, but appreciated the fridge and microwave. Comfortable bed. Solicitous folks at reception. TV was fine. Also good wi-fi. No complaints. Shopping was close and lots of dining and coffee options. Good to have coffee and kettle in the room. Impeccably clean.

8

Neil

3 Oct 2025

·

Stayed 3 nights

Nice enough - noisy at times and a bit soulless but decent accommodation for the price, I would stay again but maybe not for such a long stay.

8

Andrew

2 Jun 2025

·

Stayed 3 nights

Great location, nice big clean well-appointed room with everything you need to cook and eat in if you want. Modern equipment, comfortable bed, tea, coffee, sugar, milk etc. Didn't like the hard-to-use idiosyncracies. Clear that parking is offsite, but not clear that hotel is in a pedestrian area so there is no place to drop baggage. Not obvious how to use the shower and instructions posted were wrong. Lighting in bathroom not great for doing makeup. Appliances, including fridge, switched off at the wall and not obvious which is which. After 24 hours of not realizing the fridge wasn't cold, had the room cleaner turn it off again after we got it going. Staff were nice, friendly and check in was very efficient. But they weren't able to be very helpful in assisting with the above details.

8

Ameera

24 Apr 2025

·

Stayed 1 night

Third time staying at the hotel and felt it has slightly gone down hill. Great staff, friendly and couldn't do more for you. But rooms need updating a little, especially bathrooms. Pressure very low, tiles coming off and deep clean of shower head needed.

10

Linda

16 Jun 2025

·

Stayed 3 nights

Great location clean , great shower beds not that comfortable but great stay will defo be back

10

Debra

5 Sept 2025

·

Stayed 2 nights

Fantastic location with easy check in and out. Room was really large and clean. Bathroom was modern with a rain shower. Although the shower wasnt very powerful, it was nice and hot. Loved the nespresso coffee in reception and the staff were really helpful. We were on the top floor so no street noise. Would highly recommend

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Service

Staff are widely described as friendly and helpful, with smooth check-ins common. A small number reported slow or unhelpful interactions or disorganization.

Related guest reviews

10

Denise

12 Jan 2026

·

Stayed 3 nights

The staff were very friendly and professional. I stayed in a spacious 1 bed apartment room, the amenities were excellent. I really liked the great location close to the shops and restaurants.

2

STEPHEN

1 Oct 2024

·

Stayed 5 nights

Worst customer service I have EVER encountered. So much so i will acrively boycott this chain of hotels going forward.

6

brian

17 Apr 2024

·

Stayed 2 nights

up on arrival gave name in recepionist insisted we where not booked in asked to see email but no internet in reception gave names at least 6 times and spelt them out after about 15min she found my name was not happen way she didnt try and help just kept saying not on booking list

10

Linda

24 Jun 2025

·

Stayed 4 nights

On check Elizebeth gave us excellent service a friendly lady and made us feel at home. She gave us good advice all about Liverpool.Would return to Citadines lovely apartments very clean.

10

Norman

10 Oct 2025

·

Stayed 2 nights

Excellent welcoming and friendly staff, clean hotel and right bang in the city centre. Would definitely stay again.

8

Kaela

26 Jun 2025

·

Stayed 2 nights

Things seemed a bit disorganized following a recent transfer of hotel ownership. Still, staff seemed to be trying and were pleasant on check-in and check-out. The property is conveniently located and the apartment was comfortable, clean and decently equipped.

10

John

27 Jun 2025

·

Stayed 7 nights

The staff were extremely friendly and helpful, particularly Elizabeth at Reception. She made our stay even more enjoyable.

10

Stephen

23 Mar 2025

·

Stayed 1 night

Staff were amazing, made the whole process easy and also gave us some local information and events that were happening whilst we were there. Room was clean, comfortable and a good size. All round top stay and will be going back.

10

Trevor

14 Jan 2026

·

Stayed 1 night

Room clean and Tidy. Staff excellent, cheerful and helpful.

10

Amaka

1 Mar 2025

·

Stayed 1 night

Excellent customer services

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Location

Right in the city centre near stations, shopping, dining and attractions; easy to walk most places. The lively area brings weekend noise for some and vehicle access/drop-off can be difficult.

Related guest reviews

10

Paul

7 Oct 2025

·

Stayed 2 nights

Fantastic location right in the heart of the city and nightlife. Was a little noisy on weekend nights but goes with the territory. Very helpful staff.

8

RACHEL

25 May 2024

·

Stayed 1 night

Aparthotel well located in the heart of Liverpool, close to waterfront and train station. Very secure on a busy central street with nearby restaurants. Clean and comfortable room, well equipped.

10

NAOKI

26 Aug 2025

·

Stayed 5 nights

It's close to the station, and it's convenient to go anywhere.

10

Hazel

9 Sept 2025

·

Stayed 3 nights

Very central, on a busy city centre street. Accommodation clean, comfortable and well kitted out.

10

Kyle

21 Aug 2024

·

Stayed 2 nights

A special thanks to the staff, who were courteous and efficient on check in, and also allowed me to store bags for several hours on checkout while i explored Liverpool. Place is right in the center of Liverpool, about 100 meters away from Liverpool One and Liverpool Central station, as well as a 10 minute walk to the docks and Cavern Quarter. Room itself was great, clean, decent size with cooking facilities, a fridge and a dining table. Would definitely stay again when in Liverpool

10

Jess

21 Mar 2024

·

Stayed 1 night

Great central location!

8

Jessica

24 Sept 2023

·

Stayed 2 nights

Loved the location of this property! We had a hard time finding parking for our rental car and checking in as this property is located on a pedestrian walkway. No cars allowed. But once we got that sorted it was such a short walk to get to and from all the food and shops!

10

Philip

4 Jun 2025

·

Stayed 1 night

Great location for all activities, not accessible by car but discounted parking close by. Room was well equipped and comfortable and surprisingly quiet for being located in the middle of town. Staff were friendly and helpful. Throughly recommend a stay at these apartments.

10

Kelly

1 Oct 2025

·

Stayed 2 nights

Excellent location. Walking distance to pier. Close to lots of restaurants, right in the middle of shopping district. Easy walk, with liggage, from Lime Street train sation.

10

Patrick

30 Dec 2025

·

Stayed 2 nights

Stayed here last year and returning for this festive period was a no-brainier. Booking and check in is easy, staff are friendly, and rooms are clean and spacious. Location is about as central as it gets - easy to walk around the city centre and enjoy Liverpool’s offerings. The city is my home, so these trips are less about sightseeing and more about time with family, but a few places we like and would recommend: Mother Espresso, Bean and Coffi for coffee The Philharmonic for a performance Moiim for homely Korean food Wander for locally curated gifts Derek’s for great sandwiches London Carriage Works for festive afternoon tea Man Tsuen Ho’s for Chinese food Slowpour and Le Petit Cafe du Coin for drinks

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Dining

No on-site restaurant noted; several mention simple grab-and-go or continental breakfast that some found disappointing. In-room kitchens support self-catering, and lobby coffee is mentioned.

Related guest reviews

8

Peter

24 Nov 2023

·

Stayed 3 nights

Nice clean studio, walkable to shopping & attractions. Just a little disappointed with the continental breakfast!

8

daniel

24 Mar 2024

·

Stayed 2 nights

No breakfast day one was very disappointing

10

Asim

3 Jan 2024

·

Stayed 2 nights

A top place to stay. I have stayed in many places in Liverpool over the years and this is among the best. If you drive, the parking is expensive but convenient in a safe, nearby 24/7 car park (Q Park, Hanover St.). Staff were all really friendly, allowed early check in for us. Studio is spacious enough for 2 people. Breakfast options could be improved - the option of a hot drink would have been nice otherwise no complaints. Would defo stay again. Location is excellent, I stayed over for a Liverpool game - Anfield stadium is a 15 minute or so, drive.

10

Jennifer

16 Nov 2025

·

Stayed 1 night

Spotless, spacious room. Complimentary hot drinks in Reception and very friendlyreceptionist

10

Denise

24 Jul 2024

·

Stayed 3 nights

I stayed in a studio apartment, it was nice and modern, having a kitchen was really useful for making my own meals. The room was also very quiet. Overall Quest is in an excellent location as it is near to the shops and restaurants, I really enjoyed my stay.

8

John

20 Oct 2023

·

Stayed 1 night

Excellent stay but continental breakfast in a paper bag for delivery to your room was misleading and disappointing

10

Kenneth

13 Sept 2025

·

Stayed 3 nights

Nice reception area with free coffee and lend-a-book library

8

Sarah

31 Jan 2024

·

Stayed 1 night

Check is was easy and the Spanish lady on reception was brilliant. The rooms aren't as big as they make it look on the photos. They were very clean and the kitchette was well stocked with cuterly and glasses etc. The breakfast was disappointing even though it was continental I was glad I'd not paid for it. Hotel was very central and car park 3min walk away, overall a great place to stop.

10

Debra

5 Sept 2025

·

Stayed 2 nights

Fantastic location with easy check in and out. Room was really large and clean. Bathroom was modern with a rain shower. Although the shower wasnt very powerful, it was nice and hot. Loved the nespresso coffee in reception and the staff were really helpful. We were on the top floor so no street noise. Would highly recommend

6

andrew

8 Oct 2024

·

Stayed 2 nights

Honestly, if you’re going to have a coffee machine in the lobby with tea bags next to it, that should be free. Never been to a hotel anywhere else where it wasn’t. Can’t remember what else now as it’s been a while, but it wasn't worth the price really even though location was perfect. Staff were helpful.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3 $104	4 $87	5 $86	6 $142	7 $205
8 $72	9 $73	10 $73	11 $75	12 $75	13 $129	14
15 $75	16 $76	17 $77	18 $75	19 $76	20 $202	21 $391
22 $150	23 $73	24 $75	25 $75	26 $73	27 $184	28 $357
29 $74	30 $75

Su	Mo	Tu	We	Th	Fr	Sa
		1 $77	2 $256	3 $103	4 $168	5 $287
6 $77	7 $73	8 $95	9 $214	10 $80	11 $256	12 $385
13 $77	14 $77	15 $88	16 $86	17 $75	18 $131	19 $257
20 $73	21 $92	22 $78	23 $75	24 $75	25 $121	26 $122
27 $79	28 $102	29 $134	30 $79	31 $228

Citadines City Centre Liverpool

About this property

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Guest reviews of Citadines City Centre Liverpool

What guests think

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Check-in instructions

Good to know

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FAQs about Citadines City Centre Liverpool

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