Is parking available at the property?

Parking is available at the property, but it is limited. Nearby parking is also available for a fee of NZD 45 per night, located approximately 820 feet away.

What type of breakfast is offered and what are the serving hours?

Continental breakfasts are served on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:30 AM to 10:30 AM for a fee of approximately NZD 25 for adults and NZD 15 for children. Children aged 12 and younger eat free breakfast.

What are the standard check-in and check-out times?

The standard check-in time is 3:00 PM and check-out time is 10:00 AM. Early or late check-in/check-out may be available upon request, and guests should contact the property at least 24 hours before arrival to make arrangements.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including designated accessible parking and public areas. Guests are encouraged to contact the property for specific accessibility needs.

Where is the property located in relation to key landmarks?

The property is centrally located in Auckland, just steps from the University of Auckland and within a 10-minute walk of Spark Arena. It is 0.4 miles from Commercial Bay and 0.5 miles from Auckland Ferry Terminal.

What are the policies for guests staying with children?

Children aged 2 years old or younger stay free when occupying the parent or guardian's room using existing bedding. The property is family-friendly.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of NZD 65 per night. Guests should request rollaway beds in advance, as availability may vary.

Oaks Auckland Hotel - A Premier Stay in New Zealand

What guests think

Across the reviews for Oaks Auckland Hotel, travellers repeatedly praise the convenient location near Spark Arena and the CBD, friendly front-desk staff with helpful early check-ins, and generally clean, spacious rooms with practical in‑room laundry and kitchen facilities.

Common drawbacks include understaffed check-in lines, inconsistent housekeeping, occasional maintenance issues, and street noise on lower or front-facing rooms. Feedback on breakfast and the on-site restaurant is mixed, with several noting limited variety or disorganized service, though a few enjoyed their meals. Expect a convenient, value-focused base for events and city exploring.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Many rooms include kitchenettes and in‑unit washer/dryers, and parking is available via a nearby garage, though access/signage can be confusing.

Related guest reviews

10

Agata

23 Oct 2025

·

Stayed 2 nights

Clean room, friendly staff, laundromat nearby. Parking is in a nearby garage.

10

Tony

10 Jul 2025

·

Stayed 1 night

So good to find a spacious clean room close to CBD. With good options for parking and breakfast. Really enjoyed our stay. Will be back when need a night in Auckland. Thanks Nesuto!

10

Kathryn

28 Oct 2025

·

Stayed 3 nights

Having a washer and dryer was heaven

8

Rob

26 Oct 2025

·

Stayed 1 night

Tidy room and comfy bed. Absolutely minimal in-room facilities though. The car parking instructions were out of date leaving us a bit stressed.

8

Corinne

14 Feb 2025

·

Stayed 1 night

While the 2 bedroom suite was very spacious and overall clean and comfortable, the room was in need of some TLC. The counters were cracked in various places and the carpet was a bit threadbare. Also worth noting is this is probably one of the most difficult hotels to find/check into if you have a car. There's no parking, so you have to somehow find a backside alley to go to the stadium parking. And to drop off your bags/check in is down a separate tiny alley. I did not enjoy the check in process at all. But overall, I liked having two separate bedrooms, large living area, kitchen area, and laundry in the room. Would come back.

10

Christopher

6 Mar 2024

·

Stayed 1 night

Good size studio apt, clean, well located. Good food options close by as well as a Woolworths store if you want to self cater. Our room has kitchen facilities and washer and dryer for laundry. Excellent for walking to shops, harbour, museums. We also have a balcony with chairs .

8

John

22 Feb 2025

·

Stayed 3 nights

Very convenient hotel near shopping and the cruise port, just a ten minute walk. We had an apartment with the ability to cook in and there is a very good grocery store near by. The apartment also had an in room washer and dryer. When we checked in, the clerk was very accommodating and we were able to book a late checkout. I would highly recommend.

10

Bruce

22 Feb 2025

·

Stayed 2 nights

Had a kitchenette with many items, but lacked paper towels. Included laundry in bathroom. Near by was Woolworth grocery and Saigonz restaruant. Many city sites were in walking distance. Bus stop was very close.

8

Rona

3 May 2025

·

Stayed 3 nights

Liked the full kitchen and the laundry facilities in the room. Disliked the shower area. Floor would be all wet after having a shower. Very unsafe. Didn't like the glass doors separating the bedroom from the lounge. Couldn't see the point of this? Liked the private balcony.

10

Leon

24 Oct 2025

·

Stayed 1 night

Perfect parking

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Cleanliness

Most guests found rooms clean or spotless, but several reported issues such as stained furniture, bathroom grime, ants/bugs, and occasional musty odours; housekeeping thoroughness varies.

Related guest reviews

10

REECE

18 Nov 2025

·

Stayed 1 night

Clean room and great staff, walkable to great restaurants

10

Sheila

29 Dec 2025

·

Stayed 3 nights

Great stay in clean comfortable room. I enjoyed my balcony view with patio chairs. Bathroom was well supplied with towels, shampoo, shower gel and hand soap pumps. Also had a mini fridge and clothes iron with table attached. The staff was lovely and accommodating. I didn't have breakfast in my package, so I can't critique that. But there are plenty of food options nearby and grocery store within couple blocks.

10

Christina

30 Nov 2025

·

Stayed 3 nights

Spotless, comfortable, quiet suite in a great location

8

Melissa

16 Nov 2025

·

Stayed 2 nights

I actually forgot I had breakfast included in my room, as the guy who served me failed to remind me of this upon checking in. I enjoyed a lovely breakfast at a cafe. My only criticism would be to clean underneath the rim of the toilet bowl. It was black & dirty like it hadn't been cleaned in a while. Other then that a great stay as always.

8

kERYN

30 Apr 2025

·

Stayed 1 night

excellent location. shower was pretty grotty

10

Tania

21 Apr 2025

·

Stayed 2 nights

I had a short pleasant stay. Room was very clean and spacious. The bed was comfortable. Staff were friendly and efficient. The location was great, walking distance. Value for money. I would recommend staying at Nesuto Stadium Hotel and Apartments.

6

Eric

22 Feb 2026

·

Stayed 2 nights

The room was worn out. No proper plug for the sink and shower drain was cracked. Chair in living room had a red stain on arm and cabinet under TV was chipped. Not acceptable for over $300 a night.

8

Ronnie

7 Nov 2025

·

Stayed 2 nights

Rooms were cleanish. I would say they need a deep clean them once in a while. Lot of dust on top of the skirting boards and power sockets. Check in was friendly and efficient. Staff were nice.

4

Christian Jay

24 Jul 2025

·

Stayed 3 nights

Had to move rooms because there were bugs everywhere in my room all over the kettle.

6

Andrew

7 Sept 2025

·

Stayed 2 nights

Ants in rooms

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Rooms

Rooms are often spacious and well equipped (some with balconies), but a few are small or dated. Street noise and occasional Wi‑Fi/TV or A/C issues are noted, and some guests found beds hard.

Related guest reviews

10

Alice

30 Oct 2025

·

Stayed 2 nights

Great size room! Staff were friendly

10

Jo

23 Nov 2025

·

Stayed 2 nights

Being so close to Spark & Britomart was a bonus. Spacious 2 bedroom apartment. Air conditioning was noisy, couch could have done with a clean as smelt a bit. Great value for the price.

8

nadene

8 Jul 2025

·

Stayed 2 nights

Bed was super comfy. Water pressure in the shower was great. Breakfast was delicious. Miss communication about parking. Claims the rooms are sound proof. But i could still hear babies crying down the hallway, the neighbors coming and going, banging things etc. But ultimately very happy with my stay and the service

6

Jade

21 Jul 2024

·

Stayed 2 nights

Room did not have kitchenette, teapot plug not long enough to plug into socket, wifi not connecting to tv. Standard room, friendly staff. Clean.

10

Benno

16 Feb 2026

·

Stayed 5 nights

Spaceous room with good facilities

10

Sela

29 Jun 2025

·

Stayed 1 night

Very clean and spacious.

8

Libby

16 Aug 2025

·

Stayed 1 night

Great location for Spark arena events. Spacious room with the studio apartment

8

Lani

16 Sept 2024

·

Stayed 3 nights

I just found that the noise from Beach road kept me up or woke me up early as the windows were not double glazed, as the noice just seemed to be extremely loud.

10

t

25 Nov 2025

·

Stayed 2 nights

Good location and larger rooms, well priced

6

Pip

18 Sept 2024

·

Stayed 2 nights

Some rooms are very small. Tv are very hard to use internet cut off every 10 minutes.

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Service

Staff are widely described as friendly and helpful, with early check‑in frequently accommodated. However, multiple reviews cite long queues at peak times and occasional communication, billing, or security lapses.

Related guest reviews

10

Katie

11 Nov 2025

·

Stayed 7 nights

The front desk was very welcoming, the apartment was very clean and comfy which is exactly what you need after travelling for so long. I can’t recommend this hotel enough.

8

Olivia

4 Oct 2025

·

Stayed 1 night

Staff were quick to accommodate a late check out after a long noisy night. So loud, we could not sleep. We were told there was a concert. Parked at the Arena Car Park, but you need your key pass to get in or walk around with all your luggage. It’s close but the staff gave me key pass to it, but I think better service would be to open the door for us. We just checked out and the door was a close walk for them.

10

Sonia

10 Oct 2024

·

Stayed 1 night

Check in was extremely busy due to a concert at Spark arena. Unfortunately there was just one gentleman working the desk some extra people on would have been helpful.

2

Laura

21 Feb 2026

·

Stayed 2 nights

Hotel doubled booked us, rang 24 hours before check in to say they couldn’t accommodate us. They did find us an alternate hotel, that even the receptionist stated wasn’t as nice and didn’t have a restaurant like described . It was old and tired loud and not clean. They promised to offer complimentary drinks which would be emailed with all the confirmation. We never received this. Incredibly disappointed for a booking 8 months prior and our 15th wedding anniversary.

10

Caitlin

10 Oct 2025

·

Stayed 1 night

Always great service when staying at this property! Cannot fault the staff at all, very accommodating and go above and beyond with simple requests. Always clean and accessible. Will return again 😁

10

Simon

5 Feb 2026

·

Stayed 3 nights

Comfy bed; air-conditioning was very necessary (and worked). Friendly desk staff. Most of all: arrived early for conference and they organized a room to check-in at midday (12pm), a full 3 hours before regular check-in. Will absolutely stay again for stadium gig or university-related work.

8

Oded

20 Nov 2025

·

Stayed 2 nights

The hotel is good, rooms are clean and spacious. The only problem is that they are understaffed during the check in & out times, which creates a long line and waiting times of 30+ minutes, which is unacceptable for such a high-quality hotel!

2

Shalu

28 Mar 2025

·

Stayed 1 night

The check in process was great however the location made the place hard to sleep in. It was also a huge security privacy risk as reception decided to let someone who claimed to know us into our room without any prior warning! Extremely unsafe to just let someone who claimed to know us into our private room with no phone call to me. Reception stated they were “convincing” and needed to collect something from my partner. This was a huge let down unfortunately reception don’t understand how unsafe this is!

2

Michael

30 Oct 2024

·

Stayed 1 night

They Charged me twice and I still have not been able to contact anyone at the hotel. Emails ignored, phone doeanr get answered. Aside from that, they had one staff member on at check out on a Sunday morning. Long line forms due to lack of staff. Hotel is decent but the service is terrible and making unauthorised transactions on a person’s debit card is not on.

10

Christine

18 Jan 2026

·

Stayed 1 night

Staff at front desk were extremely welcoming, warm and helpful. This hotel is an excellent location to stay for events at the Spark Arena. Nice clean room - not particularly big - but has everything that's needed for a short stay. Highly recommend!

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Location

Excellent for Spark Arena and walkable to Britomart, the waterfront, shops, and supermarkets. Some guests experienced road noise on lower or front‑facing sides.

Related guest reviews

10

Chris

21 Nov 2025

·

Stayed 1 night

The staff was super friendly and you can’t beat the location.

10

Angela

25 Nov 2025

·

Stayed 3 nights

Great place to stay. Location is amazing as so close to town, waterfront and the main arenas. Staff are great, helpful and place was tidy and clean. Have stayed before and would definitely stay again

10

Mike

9 Jul 2025

·

Stayed 1 night

Very comfortable rooms , excellent condition , sound proof , walking distance to everything

10

Derryn

21 Sept 2025

·

Stayed 4 nights

Location is great. Link buses stop right outside. Easy walk to city centre. And a supermarket nearby. Found it very quiet too.

10

Faye

29 Jun 2024

·

Stayed 1 night

It was convenient for my visit to Spark Arena, we walked back to the property in less than 5 minutes after leaving the show. Staff were efficient and room was clean and comfortable.

10

Kerry

22 Oct 2025

·

Stayed 1 night

Great location for concerts

8

Te Arahuta

28 Sept 2024

·

Stayed 1 night

Great location, handy to Spark Arena, a couple of bars and eateries. Lovely friendly staff.Thanks

10

Peter

15 Dec 2024

·

Stayed 1 night

Located downtown Auckland, the hotel is perfect for travelers.

10

Wisarut

3 Aug 2024

·

Stayed 1 night

Good location.

8

Brendan

18 May 2025

·

Stayed 2 nights

Excellent, central location close to entertainment facilities and hospitality precinct

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Dining

Breakfast and on‑site dining receive mixed reviews: several mention limited variety, dated or poorly replenished buffets, and limited service hours, while a few found meals tasty and appreciated GF bread.

Related guest reviews

10

Dianne

24 Jan 2025

·

Stayed 1 night

Love staying here when we are going to a concert at Spark. My only criticism is that there is no late night food options here after the concert. I would highly recommend keeping your restaurant open later when you have a concert nearby as this would be a fantastic moneymaker!

8

Annette

11 Jul 2025

·

Stayed 1 night

Breakfast was disorganized.

6

Helen

4 Nov 2025

·

Stayed 7 nights

The room was great! Very spacious and very clean. Fresh towels each day. The staff was very accommodating, friendly and professional. I mean ALL staff!! The Oaks Restaurant, which is new from my understanding, was not good. The menu is very limited. And the food did not taste good. It was like it came out of a package and heated up. We went 3 different times, ordered different items each time. Still not good. We did not try their Continental Breakfast. ( In America, the continental breakfast has been included with the price of the room. When I asked about if it cost extra, the person working in the restaurant didn't know). I would suggest when they advertised the Continental Breakfast, they should specify if it is included in the price of the room, or if it is an extra expense. But the dinner items were not good.The hours of the restaurant were good. Not too many restaurants around the area. You needed to travel a ways to get to restaurants.

10

Mel

5 Oct 2023

·

Stayed 8 nights

Property was clean and staff were friendly. Restaurant at venue was underwhelming as buffet breakfast was old and not replenished

8

Pierre

27 Nov 2024

·

Stayed 3 nights

The room was bigger than expected and the bed, furniture, and air conditioning were good. It was not clear what the cleaning policy, but when we asked for clean towels they were delivering quickly. The breakfast was a bit underwhelming but edible.

6

Marshall

19 Sept 2023

·

Stayed 3 nights

The property was basic, however our first room had carpet lifting when coming out of the bathroom. They did swap us to another room. No restaurant and room service shuts off at 8:45pm, sovif you are going out to a show or graduation over that dinner time, eat beforehand or starve.

10

L Raewyn

31 Oct 2025

·

Stayed 2 nights

Yummy food breakfast and dinner. Very hospitable staff. Thoroughly enjoyed our 2 night stay. Thank you

10

Leandra

19 Nov 2025

·

Stayed 2 nights

Das Zimmer war modern und sauber. Personal freundlich und hilfsbereit. Das Frühstück war meiner Meinung nach eher kleingehalten (wenig Auswahl - keine warmen Gerichte). Allgemein war ich sehr zufrieden und kann es weiterempfehlen.

10

marian

6 Jan 2026

·

Stayed 3 nights

The free breakfast was fine but not outstanding. We could have paid to get a hot breakfast which did not look like it was outstanding either, but it was all fine. We did not use the laundry

8

Erin

27 Jul 2025

·

Stayed 2 nights

One of my favorite places to stay in Auckland. The price is reasonable, clean, it’s super central and perfect if you are going to a concert at Spark. Staff are helpful and friendly. The restaurant is not great… you don’t generally expect much from a breakfast buffet, but this was especially bad… under cooked food and rude staff.

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Su	Mo	Tu	We	Th	Fr	Sa
1 $137	2 $136	3 $189	4 $157	5 $138	6 $175	7 $273
8 $254	9 $136	10 $120	11 $184	12 $159	13 $178	14 $211
15 $165	16 $167	17 $194	18 $174	19 $172	20 $220	21 $155
22 $140	23 $175	24 $260	25 $141	26 $173	27 $217	28 $142
29 $116	30 $141

Oaks Auckland Hotel

About this property

Location

Room options

Superior Studio Suite (No Housekeeping)

One Bedroom Suite (No Housekeeping)

Premium Room (No Housekeeping)

Superior One Bedroom Suite

Studio Suite

Premium Room

Two Bedroom Suite (No Housekeeping)

Two Bedroom Suite

Superior Room

Superior Two Bedroom Suite (No Housekeeping)

Premium Two Bedroom Suite

Superior Two Bedroom Suite

Premium Two Bedroom Suite (No Housekeeping)

Studio Suite (No Housekeeping)

Superior Studio Suite

One Bedroom Suite

Superior One Bedroom Suite (No Housekeeping)

Superior Room (No Housekeeping)

Guest reviews of Oaks Auckland Hotel

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Oaks Auckland Hotel

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22 $97	23 $170	24 $178
25 $104	26 $112	27 $103	28 $106	29 $107	30 $187	31 $205